A problem with my AC. Gochnauer technician came out and wasn't able to fix the problem. Have to…read morewait until someone else comes out sometime? Not satisfied! The problem was identified, but not fixed.

While initially a good experience things derailed quickly. After pointing out some damage done to…read moremy driveway and sheetrock after our ductwork was replaced, the company's employees got very defensive very quickly. I was not pointing fingers, but simply trying to determine what contractors were at fault. Gochnauer's employee Brian S. sent me the following e-mail verbatim: "I cannot believe the gall you have to even think this, let alone say this, Judd. We showed you proof the driveway was not us. And I paid for the ceiling we also did not do with proof. I let that ceiling go because it was already done. I am paying for that, personally, not the company or my guys because they didn't do it. Do not email me again." Really? This is how they treat their customers who just gave them two jobs and paid close to $10K. I will not do business again with such a thoughtless company nor should you. I called to speak to the owner today but I got a call back from the GM who never once provided an apology. Bush league company! Maybe I will dispute the last job they did since now I was told to not e-mail them again. Here is another quote from Brian S. regarding the sheetrock: "THANKS FOR THE INFORMATION. IF YOU BELIEVE THE SHEETROCK WAS TRULY DAMAGED ON SATURDAY, SOUNDS LIKE WE DID IT SINCE WE WERE THE ONLY PEOPLE THERE THAT DAY. I CAN HAVE SOMEONE TAKE CARE OF THE SHEETROCK IF YOU AGREE." - So he owns up to doing it in this quote but then says he didn't do it later. As for the driveway, it was recently poured and damaged during the install. It was done by either the HVAC company, spray foam company or ductwork install crew. Nobody will own up to it. Contractors around Bluffton have a bad reputation for a reason. Be careful who you choose.

Outstanding service. Professional and knowledgeable. We now have an annual contract so we don't…read morehave to think about our AC not working in the future.

I had a dryer duct cleaning done. The tech did a very thorough job and also suggested the vent…read morecover be replaced. He was on time and was very respectful of our property. The amount charged was very reasonable. I would highly recommend them.

i've been very happy with this business. Prompt friendly and they have a maintenance plan.read more

I was searching for another HVAC company as my former company retired and closed the business…read more Nathan with EAC came to do routine maintenance. I knew there were a few issues, but Nathan eased my fears. He arrived on time, thoroughly cleaned the unit and replaced capacitor in the roof unit. All reasonably priced and a wonderful young man. We have found our new company!

we had an HVAC system replaced by Hahn's and we couldn't be happier. They had the best price for a…read moregreat system compared to our other estimates. Their technicians were great! they were knowledgeable, efficient, friendly and left my house immaculate! I recommend them without hesitation!

John M. you are so awesome! We are so glad we found you and your company. Thank you for going above…read moreand beyond!

We had two 20+ year old AC units which needed to be replaced. We had 4 companies come out to give…read moreus estimates. Love HVAC provided us with great suggestions and solid pricing. We had the units installed last week and couldn't be happier. The crew was on-time, courteous, and answered all our questions. This morning they came back to walk through the system with me and ensure that the crew had done everything they were supposed to. I would HIGHLY recommend using Love HVAC

I've used them for years and purchased 3 HVAC units from them for different homes. After the last…read morepurchase a year and a half ago the unit broke. Love decided to charge over $2000 to fix it. After the bad customer service and rude attitude I experienced, I will never use this company again.

Our new custom house was built with Dean as the subcontractor. Two large A/C - heat exchange units…read morecover the house in three zones. We had a series of problems with switches to control the zones (with temperate setting 4 X daily) which never paired well with our units. We eventually had to have a different more old-fashioned switch installed so that the units would operate properly and not keep blowing said switches. I have gone to a manual control of temperature not using the programmable wall-mounted controllers but manually setting the temperature for each zone and varying the temperatures very little on the A/C side. Fingers crossed. Heat exchange has been reasonably satisfactory, but I'm not one who gets cold. We have a third system for a wine room that has been a problem. First - I cannot say that the people at Dean who come out are anything but professional and pleasant. They generally get the job done. Home HVAC - fine but not stellar. Communicating with the home base problematic and time consuming, addressed below. The fund of knowledge for the wine system has been worrisome and I had to replace my first unit with a new one which occurred at five years time. One year out on the new unit I asked for a technician to come out to troubleshoot - nothing really found wrong, but function diminished after coolant top-off and getting the same technician was A) Impossible and B) Communications with Dean being old-school - no email/phone extension/voicemail - you wait for a callback - THAT is indeterminate and frustrating. Their efficiency is better for them than for me in my experience, there's a lot of waiting. I hesitate to recommend them for this specialty niche at this time, I may change my opinion in the next week depending on outcome of this current all, but ... overall, I find communication is very challenging, especially if a follow-up is necessary.

They have been here 4 times since we bought a new HVAC system from them 2 years ago. During the…read morecold weather the heat shut off and they made me wait all night to fix it. A month ago they put in a new thermostat and now the AC won't come on and it is 78 in here and I can't sleep and no one will call back until tomorrow.

Pender Brothers HVAC have been my hero's. They have emergency 24 hour calls, a wide variety of…read moreexpertise, technicians who are well trained, excellently mannered, and extremely helpful. They answered all of my questions! And despite my large variety of HVAC problems, they solve every single one with speed and accuracy. I don't think they are the cheapest company, but you get what you pay for and lemme tell you, HVAC is important so expense is understandable! They give very detailed descriptions of the issues they find and they repairs they made as well. Pender Brothers is the way to go!

I've used Pender Bros before and was always pleased with their work. They are quick and efficient…read more The initial charge includes the house call and the first hours' work. I doubt they were here more than 15 mins. I would always recommend them

We were in need of a new garage disposal. We called Dyess since they serviced our furnace/air…read moreconditioner. Randy showed up as promised the next afternoon. He was very professional and knowledgeable. We do appreciate the prompt service.

Total RIP OFF changed out toilet guts on a Sunday afternoon, was there 28 minutes and charged me…read more$355! Shame on them! They take advantage of rentals! Charge whatever!

I purchased a new HVAC system for our home back in 2019. While their quote wasn't the lowest, what…read morethey offered compared to their competitors was clearly superior and the price difference wasn't even substantial. It was well worth the extra cost. Since the installation, I've only had one issue (which was not their fault), and it was fully covered under the manufacturer's warranty with no out-of-pocket expenses. After the first year, I signed up for their bi-annual maintenance plan, and I have zero complaints. In fact, I'd say I'm very pleased with their service. Every technician who's visited over the years has been professional, courteous, and knowledgeable. After each inspection, they always send a detailed report via email, complete with photos of each task performed. At the end of every visit, the technician always takes time to say goodbye and they're always pleasant and respectful, which feels rare these days! They're consistently on time, and the friendly lady in the office always calls the day before to confirm the appointment. If I could give more than 5 stars, I absolutely would!

Well over $500 for them to install a $25 part in ten minutes on a unit we purchased from them, less…read morethan a year after the previous ass raping. If you like to bend over backwards and take it up the ass, call them!!!