1. Howell-Chase Heating and Air Conditioning

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Bluffton, SC

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Howell-Chase Heating and Air Conditioning

3.5 (15 reviews)
Open • Open 24 hours

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7 years ago

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15 days ago

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1 year ago

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1 year ago

Sold me a part that didn't work! 500 plus, just got the bill! Wouldnt refund any of it! Wrote, called, talked, still no cutesy refund!

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2 years ago

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3 years ago

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4 years ago

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8 years ago

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6 years ago

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8 years ago

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10 years ago

Excellent service, dependable company! They have helped with a new ac unit and do 6 months check ups. Would definitely recommend them!

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10 years ago

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9 years ago

Amazing! Unbelievable Service! Always punctual, always patient, always dependable!

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10 years ago

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“I just used Howell-Chase for the first time and they were AMAZING!!”

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Dean Custom Air

Dean Custom Air

(17 reviews)

Our new custom house was built with Dean as the subcontractor. Two large A/C - heat exchange units…read morecover the house in three zones. We had a series of problems with switches to control the zones (with temperate setting 4 X daily) which never paired well with our units. We eventually had to have a different more old-fashioned switch installed so that the units would operate properly and not keep blowing said switches. I have gone to a manual control of temperature not using the programmable wall-mounted controllers but manually setting the temperature for each zone and varying the temperatures very little on the A/C side. Fingers crossed. Heat exchange has been reasonably satisfactory, but I'm not one who gets cold. We have a third system for a wine room that has been a problem. First - I cannot say that the people at Dean who come out are anything but professional and pleasant. They generally get the job done. Home HVAC - fine but not stellar. Communicating with the home base problematic and time consuming, addressed below. The fund of knowledge for the wine system has been worrisome and I had to replace my first unit with a new one which occurred at five years time. One year out on the new unit I asked for a technician to come out to troubleshoot - nothing really found wrong, but function diminished after coolant top-off and getting the same technician was A) Impossible and B) Communications with Dean being old-school - no email/phone extension/voicemail - you wait for a callback - THAT is indeterminate and frustrating. Their efficiency is better for them than for me in my experience, there's a lot of waiting. I hesitate to recommend them for this specialty niche at this time, I may change my opinion in the next week depending on outcome of this current all, but ... overall, I find communication is very challenging, especially if a follow-up is necessary.

They have been here 4 times since we bought a new HVAC system from them 2 years ago. During the…read morecold weather the heat shut off and they made me wait all night to fix it. A month ago they put in a new thermostat and now the AC won't come on and it is 78 in here and I can't sleep and no one will call back until tomorrow.

Howell-Chase Heating and Air Conditioning - hvac - Updated October 2026

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