While I can't rate the quality of Sonitrol active service/response, I can rate their customer…read moreservice as poor. When I moved into a new house it had their system installed and the prior owner claimed to not know the system master code. The system randomly chirps and sometimes alarms inside the house. All we can do is silence the alarm each time, but nothing else. Sonitrol customer service said I would have to set up active service with them, including a monthly monitoring contract, for them to reset the code. I explained I didn't want a monthly service, just the ability to turn the system off. I was willing to pay a one-time fee for them to come out to reset it, but was told they couldn't help me with that unless I established monthly service. So I have a system in my house that I cannot turn off and Sonitrol wants to hold me hostage until I enter into a long-term contract with them. Ridiculous and terrible service!

If I could give them zero stars I would. They run this business with zero integrity…read more Unfortunately, three times one of my partners has selected them to provide security for our business, and each instance has been one that I've deeply regretted. They are more than happy to sell you a system but should you have any issues with it or need to cancel, forget about finding a willing partner to work through it with you. Some of the worst customer service I've experienced in twenty years of doing business in Charleston.

We had a locked cedar chest from the 1920's that we could not find the keys. Tried several…read morelocksmiths that did not have knowledge with that type of lock or were too expensive. Kenny responded within 45 minutes and within 10 minutes he had the chest open. Kenny was courteous and professional and charged a reasonable price. Very pleased all around. Will call Budget Lock and Solutions again for future lock or key issues.

Just moved to West Ashley from Arkansas and needed to have the entire house rekeyed. Found this…read morecompany from Yelp (thanks!). Called this past Tuesday 4/4/23, spoke to a real person who was extremely polite, and set an appointment for the next day. Arrived on time, very friendly and professional, billing that I was quoted was accurate, and everything worked correctly! YEA, it's great when a plan comes together! A+++++ I would use these guys again in a minute. Thanks for reading!

I was very impressed with Sentinel Alarm Company! The process was seamless and professional. I…read morecalled to inquire about a home security system, and they provided a full estimate the same day and they even came out to view the site in person! Installation was scheduled for the very next day, their team showed up right on time, got everything done efficiently, and they even gave me a full walkthrough of every feature. They made it super easy to understand how to access my system and monitoring status right from my phone--a huge plus. I looked at national competitors and Sentinel Alarm gave me a really good rate that was fair which is something I value highly as well as their ability to help me and my family feel safe! . Highly recommend Sentinel Alarm Company for anyone looking for reliable, affordable, and professional fire or burglar alarm systems!

Best in the business! I recently had an alarm system installed by Sentinel, and I couldn't be more…read moreimpressed. The technicians were professional, efficient, and took the time to explain everything clearly. I feel much safer knowing my home is protected by such a reliable system.

Do not use this company. They are a scam and the door-to-door salesman Aaron Vaughn started…read morestalking me which I caught on the cameras they sold me. I have been reaching out for a year now to return equipment and they agreed but will never come out to pick it up. now they have charged my credit with collections for the price of all the equipment! Getting ahold of this company is impossible and when they say they are going to do anything to help they hang up and write in the notes the call was dropped and you have to hold for another hour to go through the same runaround. Don't go to them.

I would give zero stars if possible. Predatory and high pressure sales pitch. You will be coerced…read moreinto a long term contract. Will not answer direct questions. Only care about getting your money. Do not use this service for ADT services. 3 days and they have you. There is not a trial period or familiarization period. Contrary to ADT literature. Seeks our military families who are unfamiliar with the area. Read all fine print and hold them to their own standard of you are a patron.

Paying a monthly fee, not cheap, to have 24/7 monitoring. So why was I not informed my ring camera…read morewas not working? When I found this out, on my own, I requested a new battery for the camera and was informed it did not use a battery, it was hard wired. Had to schedule a tech to come out, after waiting a week, only to have him say that it was the battery. Replaced it with one that does not use batteries and charged more than $60 for a service fee. Not worth the money we are paying. As soon as contract ends, we will be looking elsewhere. Don't waste your money.

I would never recommend CPI. First, when you sign up, they don't tell you you're in a 3-year…read morecontract. I had more technical difficulties with this system even though you're paying a high monthly premium and they act all nice to get you to stay with them. But the minute you say no. They want to slap you with every fee they can get. My cameras haven't worked in months but they won't even talk about crediting you for that time. You pay a fortune for the cameras and then when you cut off your service you can't even use them. I would not recommend them. They are nowhere near worth the money you pay.

After trying another service and never receiving a reply, I found Celestial on Yelp and glad I did…read more When didn't have to wait long to schedule the service. Donovan quoted me an estimate and after agreeing, we scheduled a visit the next day. He showed up on time and installed our Samsung Q910B sound bar to be used with Apple 4k and our Sony A90J TV. It sounds great. Donovan knows what he is doing. There was good communication and no surprises. The whole process was handled professionally and to our liking.

From the owner: At Celestial Technology we know the main focus is you and the troubles you're trying to prevent or…read morefix. We specialize in Alarm systems, Camera Systems, I.T. Hardware Installs, Access Control and Audio Video. We can guide you through making sure you have a system that is user friendly and efficient in what you need it to do.

After three (3) prior failed service calls at Audio/Video integration and connectivity, I finally…read morereached out to Tom Sansone at HLS Technology Solutions. My only regret is that I didn't start with HLS sooner. Tom integrated my TV and audio systems seamlessly with my Sonos system, flat screen TV and I-phone controls. Further, they assessed my home's layout with a thoughtful understanding of my viewing and music preferences. The result: new enhancements that dramatically improved my home theatre experience. Tom and his staff were exceedingly knowledgable and easily managed connectivity and compatibility issues that confounded both Service Technicians that preceded them. I cannot recommend HLS highly enough! David D. Isle of Palms

You should book Tom & HLS Tech for your home theater and handyman jobs. Tom re-hung our 55" flat…read morescreen after the wall mount pulled out of the wall following initial install from the Nerd Herd at a big box retailer. He and his helper fixed the issue swiftly and cleaned up the sheet rock dust mess. Very refreshing to have a professional team show up for a small job and treat us like long time customers.

Everything you could want in a handyman. Good work, good value, and a good guy. Our sliding door…read moreslides like a dream!

J, way great to work with and responded quickly. Had him install a micro hood, he was very…read moreprofessional and did a great job. will definitely be using him again.