Thank You Mark and Dom ! My phone number is hooked up now but I am still awaiting a refund for the…read morereturned phone.

I went into this location as it is the only one in Mount Pleasant. There was a little bit of a…read morewait. There were about 5 people working and things were moving quickly. I went in to do an insurance claim. That didn't go as planned. But they were able to find a good promotion to get me a new phone. I appreciate the time they took to help me out.

I am in Columbia SC and Lumos sold off to T-Mobile fiber. It has been impossible to pay my bill and…read morethey turned off my service. The many calls I made were answered by someone out of the country that did not understand me. They tore up my lawn to install the fiber so I am a bit stuck with them. I recommend NEVER engaging their service!!

I discovered on my bill I was paying for a device I had mailed back 9 months before after I had…read moreexchanged it for an upgrade I spoke with 2 specialists on the phone, they told me to go where I had bought the new one, they couldn't help me. The people at the shop were very rude, telling me how long she worked there as more important than getting a tracking number. Was finally told a phrase to use when calling the help desk, and 2 and a half hours later, I'm told on the phone that yes, it had been received but no one scanned it in. I had been polite and patient but did not receive that courtesy and had lots of head shaking, eye rolling,told to do my call outside. So rude-no help, but I stayed and finally will have the $1200 credited back to my account.

Holy moley have you been in here? The staff is supper nice and friendly. Especially Stephanie…read morethe store manager and Crystal who was my rep. Crystal was very attentive to my needs to get in a plan that would benefit me. She looked for discounts I could qualify for and got me to do a buy one get one free line and activated my galaxy watch when all I wanted to do was ask for prices. Watch how she will get down and look for that best plans and promos for you. Go in and see her actually they are all great

We had such a pleasant time with Angie and Richard and the whole team at the Centre Point T-mobile…read more We were greeted as soon as we entered, and as soon as the other customers were finished we were served. The employees had a lot of energy and knowledge, which combined allowed them to address our very difficult problems. Angie was particularly helpful and stayed past closing to ensure we got all our data during our upgrade procedure. We even had a fire alarm go off in the building and they were willing to keep working with us on their mobiles on the parking lot. Thank you so much for taking the misery out of cell phone carriers!

Customer service sux, monthly bill is ALWAYS wrong, and I spend 2+ hrs. EVERY MONTH trying to get…read moreit correct, and find a representative that speaks and comprehends English and can be understood. When phone is paid off, will NEVER use service again. They owe ME 5 stars for putting myself through this every time. STEER CLEAR!!!

This T-Mobile location inside Citadel Mall in West Ashley is a great place to get the latest cell…read morephone or upgrade your cellular plan. The staff here is very helpful and engaging and are able to provide really good assistance to help you get what you came in for. I have been satisfied every time I have come in here and it is good to have a reliable cell phone store that you can depend on.

Had the best experience at TMobile yesterday. I walked-in and was taken care of by Makiah Shenay. I…read moregot a new phone for Christmas and was apprehensive about transferring the phone number and my Mum's older phone number over due to past responses of different answers, hoops to jump through, PIN numbers, phone call verifications from not being the administrator for the family plan. Thanks to Makiah's professionalism, patience, and knowledge, it was an easygoing process that prevented distress. Makiah did an exceptional job addressing customers and checking them in to ensure the wait times weren't as lengthy. Very appreciative of this pleasant customer service and relieved I didn't have to change carriers!

**I will continue to update this review as this situation goes on at the bottom of the original…read morereview** (ORIGINAL REVIEW ) For Christmas, I was upgrading my wife's phone to the iPhone 16 Pro Max. After getting the runaround from two T-Mobile locations, I finally ended up at the Ashley River Road location in West Ashley, Charleston, SC, on 12/23. A female associate confirmed I could trade in my wife's phone with no issues, but I had trouble deactivating her Stolen Device Protection because of facial recognition. She told me to come back the next day (12/24) once it was disabled in person, and everything would be fine. Today, I came back, but the associate wasn't there, and Cory helped me instead. From the jump, his attitude was smug. When I explained the situation, he barely acknowledged me. I handed him the phone, and he immediately slid it back across the table, almost sending it to the floor, saying, "I CAN'T TAKE THAT PHONE." Confused, I asked why, since the phone is paid off. He responded that the back was shattered, but I reminded him it still qualifies under T-Mobile's 4-point inspection policy. Cory told me to try another store because he wasn't taking the phone, even though it qualifies under their policy. What really got to me was how he handled the Caucasian male before me with respect and care, but treated me with clear hostility. I left to run an errand and told him I'd be back because I needed to break the bad news to my wife. When I returned, Cory still had the same attitude, this time with an even more blatant racist tone. What you're about to see is my reaction to being fed up with the racism from individuals like me. Once I defended myself he then do what all aggressors do when met with someone that's not willing to back down or cower from them and that's call the POLICE. Yes he called the cops on me. Let that sink in I defended myself from his disrespect he showed thru racism now all of a sudden he was a victim. Gaslighting at its finest. Btw I'm trespassed from this location also. I had initially planned to upgrade my own line to the iPhone 16 Pro Max after Christmas as well, but after this experience, I no longer feel respected or valued as a T-Mobile customer. Although I was able to successfully upgrade my wife's line at another location that took the trade-in with no issues, this ordeal has left a bad taste in my mouth. It's been almost a week, and no one has made an effort to right these wrongs, leaving me questioning whether I want to continue investing my hard-earned money into a company that has shown such disregard for my experience. UPDATE 12/30/2024 I'm writing this update after seeing the owner's reply to my initial review, and honestly, it just reinforces the sentiment I've had throughout this entire ordeal--that this location, and by extension T-Mobile, does not care about its customers, especially minorities. Their response was condescending and dismissive, essentially saying, "Oh, I'm sorry you expected to be treated with respect and care as a customer, but if you don't like it, just go somewhere else." This is the kind of tone you get when you've dealt with blatant racism in their store? Instead of addressing the serious concerns I raised about how I was treated, they brushed it off like it's nothing. I experienced racism--blatant racism--at the hands of an associate in this store. And now, instead of accountability or a genuine effort to make things right, I'm being told to take my business elsewhere. It's not just disappointing--it's sad. This isn't just about bad customer service; it's about the lack of respect and regard for me as a paying customer and, frankly, as a human being. T-Mobile needs to hold this location accountable for its actions. Responses like this show that they aren't interested in addressing the deeper issues, and that's unacceptable.

First let me start with the fact that my husband had been with Xfinity for 7 years. I had been with…read moreAT&T since day one but switched in August of 2023 to T-Mobile. My husband went into Xfinity said to the young lady I've been with you for 7 years I'd like to upgrade my phone I have the iPhone 11 what can you do for me? She pulled up his account & said, absolutely nothing because you don't have our internet anymore. He said no I had it for about a year but didn't like it so I went with somebody else. She said then there's nothing we can do. I said even though he's been with you for 7 years, she said nope. So we walked out and we went to Costco to the T-Mobile stand there. I will say we had seen people there every time we go to Costco but I never even thought about going through them I thought you had to go through an actual Store not a stall. Without a doubt one of the best experiences either one of us had. We were greeted by Joseph Columby, he wasn't pushy he wasn't sales pitchy he literally listened to what my husband wanted and got him in one. Then he mentioned that they didn't have the Galaxy S25 Edge, my husband chose there. Said he could order it and we probably would have it by Friday this was on Wednesday. My husband then said how about if I take over my wife's bill and join on her account. He took care of everything for us we had to do absolutely nothing ourselves. And it was flawless. We left there feeling very good about it and instantly that evening got an email from UPS stating that his phone was going to arrive Friday. Friday morning we got up and I watched the driver map app and saw that the phone was around the corner walked out got the package and text Joseph letting him know that we had got the phone and would he be there? He had offered to move everything over to the new phone for my husband. We went to the store in Costco and he moved everything over for my husband and while there I chatted with both Anthony C and Elizabeth Baczek and overheard their encounters with customers. There wasn't one person that left there upset or disgruntled everybody was handled like honestly, like a family member. We left with my husband's new phone and we were told about the gift card you get from Costco and from T-Mobile for getting your phone there. That's another thing that T-Mobile is very good about is rewarding their customers. I Also get Netflix and Apple TV free through T-Mobile. One more benefit is the T-Mobile Tuesdays. I have received Stadium bags, drink bottles, a personalized calendar, (I paid the very cheap shipping), Grill spatulas and much more. I will finish this with saying the group that T-Mobile has out at the Costco in West Ashley is an amazing group of people and they deserve to see this review about their work. Have a great day everybody and next time you're in Costco pop over to the T-Mobile stand and see if they can get you into a better contract then you're in now. If I could give this a higher rating I would give it a 10. I always say when somebody does something over and above you want to make sure to write a review so that hopefully their company is aware of it. Oh one more thing I had mentioned to Joseph that my husband got a cord but needed one of those plugs that go into the wall to charge his phone because he had the iPhone chargers and they don't fit with these phones. I use my Chromebook to charge my phone on. He walked me over to an area by the stall and said this just arrived and it was a 2 pack with the cords the wall plug the chargers everything like 30 bucks or something it was perfect we grabbed it and we took off. It's just refreshing to go somewhere to purchase an important item and not have stress and unanswered questions when you leave.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Slowest customer service ever!!! 1 hour in line with 2 employees working!!!! Ridiculousread more

Brown, the manager verified my sons trade in was going to apply as he'd thought it would and walked…read moreus through the billing as we turned in an old phone. The experience was great from start to finish and Breton had us out of there in less than 10 minutes. Highly recommend d these folks and Breon is an All-Star.

Nothing. 24 hour outage and 4 days to get someone to set up our Satellite accounts. Max ,…read moreNetflix, Prime. Which we have been on the phone trying to retrieve our 1 1/2 year account after a 24 hour power outage. We both have IPhone 16's, THANK You! No we are not into duplicating that purchase with you!. No, we don't need to pay you for Max, Prime & Netflix. Please RESTORE what we have after YOUR 24 hour outage. WOW, my 75 year old husband is handicapped and in a wheelchair and all you want to do is sell us what we have. This service is important to us regardless of your appalling service. We have tried to save $100. A month with your antiquated service. So not worth it. You suck, users, incompetent, poor service.

I worked with Jonathan at this Verizon store and it was the easiest and best experience I have ever…read morehad when doing things to my phone line. I had a few lines and was trying to get a new phone for my daughter, so pretty complex, and he was able to navigate with patience and ease. He is such a pleasant person and even stayed late one night so that we could get everything figured out. His follow-through the next day was amazing and concise. He goes above and beyond to help clients. I will for sure be going back to him for any of our future needs. Thank you, Jonathan, for your time and patience.

Joshua saved the day. He helped me untangle a huge mess from previous online service…read morerepresentatives. He made sure I was aware of all offerings, the best account advantages for what I needed, and made sure everything was working before I left. I now have my 'Verizon Person" I will trust with all my mobile and internet needs going forward!