Huge dude at the front has a horrible ego problem. Poor guy doesn't realize he's just another employee. Everyone else is super nice and helpful! read more

I only come to this Verizon Store Location because of the excellent customer service I receive from Lamar!! He is the best Verizon Rep hands down!! I have only seen Lamar for about 14 years straight! Great Job Lamar! This location gets 5 Stars because of Lamar! read more

If you decide to get Verizon please go see Lamar! He is awesome. He goes above and BEYOND for you. He was so very helpful to our family. He went way above the standard costumer service. I HIGHLY recommend him. He is friendly, honest and offers top notch costumer service. He did everything he could to make sure we got exactly what we wanted and that we were satisfied before we left the store. I cannot say enough good things about Lamar and all that he did to help our family! read more

We came in yesterday as a family to get my daughter a new phone. I always feel like this task can be overwhelming and a task within itself. We did end up being here for almost two hours, but great job to Jessica. She was great and did amazing with my daughter. She worked with her to find the best fit for her as she was upgrading. She was very knowledgeable of the products and knew an answer to each of our questions. I do wish there was more variety of accessories for the phones. Also, they did just renovate the place and they do not have public restrooms yet. You do have to go to Starbucks as they have an agreement with them. I do feel like they could use some more staff. The place was packed and there was a wait. The phones were also ringing and there was not anyone to answer them. Jessica kept on top of that. If I have to go back, I will definitely ask for her. read more

Update on my last review! After escalating my complaint to corporate, I now have received a corporate letter stating that my wife is not welcome in any Verizon store or Verizon property!Even though she is currently a customer!!!! This location has turned our story around and lied about what happened on the day of the incident to Corporate!! Wow, just Wow!!! What kind of business is this, discriminate against your customers in several ways in one visit and now put out a false statement of the said incident! I was a huge Verizon fan even after my visit, as it was at first an isolated event. But now to be threatened with cancellation and a ban! I was going to walk away but now it will be escalated way beyond what initially was just going to be a rant!! Also the Verizon comment on this review has a link that doesn't seem to work! I also found out that the representative asked me for my account pin, to give her access to my account and then she continued into my account without having me sign a consent!! This has been proven at another location where after giving my pin I was then asked to sign on a tablet with my signature to allow access! Forgery at its finest. read more

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Renae was absolutely fantastic!! She made the experience very enjoyable! Me and my fiancé are very new the area, we came in to upgrade his phone and left with great deals! She gave us great information, and was overall a very sweet and fun person to talk too! If you go to this Verizon, we definitely recommend you ask for her! Best customer service we have received from a Verizon store hands down! read more

Stood in line to buy a new phone at Verizon. We all had masks on (two kids: 3 and 4 yr old) Was told I couldn't bring kids into the store. Ratio is 1:1 customer/sales person. Don't waste your time unbuckling car seats just to be turned away! read more

Worst customer service. It's pretty bad when they no longer help you activate your phone. Beware. It's now just a store that sales phones. We were give a number to call for activation. The sales clerk didn't even add the phone line to our account so we could activate it. Did not provide my husband with the new cell phone number he needed to give to the online agent. Why have a store when everything had to be done by us via a Verizon. They did not even set it up on our account right!! Go to Goose Creek Store!! Or just order online because you have to do everything yourself anyway!!! read more

My Husband and I live in Walterboro South Carolina and we went to the only version store in our small town and it was CLOSED due to the Coronavirus so we drove over 35 almost 40 miles to the summerville version on main St. By Walmart we got here the man outside said we are only serving customers with EMERGENCY phone services are you kidding me yes it an EMERGENCY im with boost mobile and at our home my phone gets no service so I cannot even call 911 if I need help and they are literally sending people away wow this is stupid. read more

I would love to give a zero star review, but Yelp does not allow for truly poor customer service. First, the store took advantage of an 81 year old great-grandmother. Second, they would not allow her to bring in her disabled child due to "COVID" restrictions (which is NEITHER CDC guidelines NOR SC guidelines and third, they would not setup her phone, but protective case or screen protector on the new iPhone. Yes 81 year old granny who can barely see, we want your cash but you are on your own. This is disgusting , disrespectful and disloyal (the three bad "D" words for customer service) for someone who has been a faithful customer for many years. Ultimately she took the phone and accessories to a different Verizon store and they put everything on the phone. read more

Do NOT goto this store, they are extremely rude, hostile, and will talk over you when you're speaking. It is SO bad the manager is paying for a 3rd party security guard to sit next to her desk. Verizon accidentally sent me two new IPhones I wanted to return one, I was trying to explain this when she got mad because it did not show two in the system and she yells "We're Done!" And the security guard gets up and asks me to leave. I was flabbergasted. I called Verizon and they looked at the account said Oh weird, emailed me a shipping label and boom done. read more

I understand businesses are going through a rough time, but it's no excuse to completely neglect to do your job. I was told to go in store for a new SIM card, so we (my husband and I) came to Summerville Verizon. The worst customer service ever, the man hands me the SIM card and acted like he didn't hear when I asked if he could assist me. I had to figure out how to get my phone activated and when I'd ask a question or needed help, his attitude showed how inconveniencing my problems were. Well fast-forward, my husband was also there to upgrade his phone, the man basically told him to check online and see if they had the phone in stock. We both left a bit irritated and disappointed. I understand COVID has had its impact but you can put effort into actually assisting customers and doing your jobs. read more

We have had Verizon for several years now. We have gone to various Verizon stores based on our geography. Summerville's store is hands down the worst. While I don't usually recommend a dealer store or vendor over the corporate stores/office, we have found the Verizon Dealer on Dorchester Rd in the Oakbrook area of Summerville SC, to be super helpful and the kind of experience you expect from Verizon. There are things they can't do though. Once again we are forced to go to the Summerville Verizon corp store and again we are cringing at the service. While I completely understand the Pandemic problems, I don't understand poor service. Everyone is dealing the best we can. Be kind. I'm trying to. read more

Sergio is awesome and super helpful!!! He was able to answer all of our questions and went out of his way to make sure we were happy before leaving. We will keep going to this store and always asking for his help. Thanks again Sergio! You're the best!! read more

It's hard to believe this is an actual verizon store. I had to check because the staff is so unbelievably rude.

I recently bought a iPhone XR from Verizon on main st. And loved it! The seller told both my mom & I how it can go under water and into pools and how the XR is the only one that can get wet...2 week later I was in a pool (3ft only) and took my phone with me for a few minutes..later that night I noticed a bright spot on my screen at the bottom...it brought some concern but it wasn't too much of a deal then a few min later there was another one. Though out the night my screen started getting dark and bright patches through out it. About 90% of the screen. My face recognition also stopped working. The following day my phone went black and stopped working..I took it in and with my phone being under warranty it was about the same as it cost me to buy it the first time. I was frustrated that it wasn't covered even though I went off of what my seller had told me as well as a google question and it still wasn't covered, and that only if something was 'mechanically wrong' so I guess what I'm saying is I'm really disappointed in how it was dealt with. I will tell you that's my first and last time I'll do that with Verizon and most likely switching as I've already thought about previously. read more

Verizon - One of the two sources verifying my phone was able to be wet and continue working. - Mobile Phones Near Me - Summerville, South Carolina

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My daughter in law had a massive stroke about 2 years ago and is lucky to be alive, has some thought process issues ,but went there for help with her phone, just a minor problem. From the time she walked in a rep was nasty, and rude made my daughter in law cry. When I spoke to Tamika the manager, she anchored me something would be done and would call me back in 48 hours, that was 5 days ago! Thinking of legal action...the store rep was nasty to my daughter in law because she is white, the rep was nice to everyone else in the store. Do not go to this store. read more

Set up a payment plan on my app and it just disappeared. Sent a message to their live agent and they just ignored me after they had access to my account. Then called again and the representative was extremely rude and condescending. Told me they sent out a text about service interruption and that's why I set up my payment plan to keep it from happening. It was saved successfully on my end and they refuse to help me at all worst mistake coming to this carrier read more

I try to always take care of my phone needs over the phone or internet to save my poor patience by visiting a Verizon store. I was reminded of why when I visited this store recently. One lonely Friday afternoon I decided to do a load of laundry and washed my precious iphone. Two things that don't work well with an iphone are heat and water, and it met both. Fortunately, I carry phone insurance, so I trekked to my local Verizon store. There was a very friendly who greeted and put my information in the system and then proceeded to try to sell me an iwatch, accessories, and one other thing before I gave her the side eye. I waited about 30 minutes and finally someone approached me and asked if she could get me started while I was waiting. Wait! What?! You've had me waiting all this time to get started?! The second woman proceeded to tell me that I needed to use the phone to dial a 1-800 number. When I called that number, I discovered that I needed to have completed a claim form online. So - I gave one person my information, told her my story, and waited. Then I told a second person the same thing, and NEITHER ONE OF THEM bothered to tell me they couldn't help me. Seriously, Verizon?! read more

Worst customer service of any cell store I've ever been to. Rude representatives who flat out lie to you if they don't know an answer to your questions. Wait times are ridiculous even when you're the only customer in the store. After being treated abhorrently by a representative, I returned to speak with a manager...who was even worse. Anything you need to do in the store can be done via telephone where the representatives are professional and properly trained, unlike this store. But if you feel you must visit a store, do yourself a favor and visit the store on Rivers Ave, North Charleston...just off of Ashley Phosphate. It's only 11 miles away. read more

The absolute worst customer service. I bought my phones here about a year ago, and it was an absolute nightmare. The sales guy didn't know what he was doing, and we kept trying to get the manager to help, but she wanted nothing to do with it. Finally, a new manager came in and within minutes, she had fixed the problems. We left only to find a ton of other errors. I thought we had gotten them all fixed until yesterday when I discovered that they had been charging us for an extra phone for the last 14 months. I called Verizon to get this fixed, and was told by the person on the phone that the store would have to correct it. I reluctantly went back to this store. When I walked in, the store was pretty dead. I walked over to a sales associate and told him exactly what the person on the phone told me to say. Immediately I could tell he had a bad attitude. I told him it wasn't helping the situation, and he told me that he doesn't have a bad attitude, this is just how he always is ‍ Then he proceeded to tell me that he's the store manager and he will kick me out if I have a problem. I believe he said his name was Eddy. This place needs a serious overhaul, starting with management. I've had Verizon for my entire adult life, and will not be continuing service with them after this incident. read more

Freddy was our sales specialist and helped us out tremendously. Most flawless Verizon experience I have ever had. He was extremely knowledgeable and helped us walk away with two brand new phones, Apple Music for both phones, and a great price! I highly recommend working with Freddy. Location took great precautions with COVID-19. read more

Went to this location today, not sure if they all run their business like this one, but that's the last time I go to this location. I went in just to buy a screen saver, first thing they have to check you in, get your phone number, then you need to wait. I just wanted a screen saver and they knew it, but you have to wait. So I waited for more than 30 minutes just to find out they do not have any, what a bunch of bull $#!+, the one who checks you in should have the ability to make sure they have what you need, and they acted like they didn't care. I would give they ZERO stars if I could. read more

Stellar service!! Great job Cristina Leiton and Patrick. You all kicked Customer Services butt. The wait is worth it. Jeremy with Move Buddies. read more

I was given so much trouble over the phone came into this location and their printer/fax/copier is suddenly broken after I had to come back twice. What incompetence. I have been a customer of Verizon since February 2017 and I'm going to switch to ATT. Every single month there's a new problem! And it's not like I don't pay a pretty penny for their services. read more