Quality service. Phone repaired in less than 20 minutes. Yes I do recommend this location.read more

These guys are fast and efficient they only take cash that it would be an hour to fix my phone and…read morehad it packed in 5 minutes great place to go

I was very happy with Zak and another employee, Zak was especially knowledgeable about the phones…read moreand plans. I highly recommend Verizon in Mckinney because of them, great customer care.

The salesman was a wonderful young man, so helpful and knowledgeable. He explained all about our…read morephones to us and was very patient.

Terrible experience with this store; inexcusably poor customer service. My son bought a new iPhone…read more14 on November 10th. Soon after, he decided to spend MORE MONEY and upgrade to the 14 Pro Max. He returned the phone the following Wednesday, November 16th, but found the store closed. I accompanied him the following day, November 17th, which, according to Cricket's policy, was the last day to return the phone. On entering the store, we were told that the "system was down" and we couldn't return the phone. Being concerned that this was the final day, I reconfirmed with the clerk, Mohammed, that we would indeed be able to bring the phone back and upgrade the following day. Mohammed deferred to his "manager", who dismissively quipped "maybe I can pull some strings". I love good humor, but she wasn't joking; she was flippant and full of attitude. I commented that their system problem wasn't our fault and we needed some assurance we could return the phone. The manager interrupted me and said the system being down "wasn't (their) fault either". At this point, I should have realized I couldn't trust anything this person said, but again, I reconfirmed that we could return the phone the next day. She reluctantly agreed. The following day I brought the phone in myself and found that the only person in the store was "Alex". Alex was helpful and generally upbeat. He mentioned that the "manager had told him about us" and he began the return process. I reached out to my son to get the necessary passwords to reset the phone but soon found that Alex was having problems. Apparently, he was unable to "authorize" the return. He needed Mohammed, who would not be in until the next day. He phoned someone, presumably the friendly manager, but that didn't solve the problem. I asked him what we should do and he said I'd need to come back when Mohammed was there. The next day, my son brought the phone in and spoke with Mohammed. And guess what? He told my son that they could NO LONGER ACCEPT the phone, as it was "past the return date". Concerned, my son called me from the store and I spoke with Mohammad. He was sympathetic but told me he'd been specifically instructed not to accept the return. In addition to that, he was also instructed NOT TO PROVIDE HIS MANAGER'S NAME. You might ask yourself, is this the policy of a legitimate business, to hide the name of the supervisors? How about lying and misleading customers? I have been using Cricket Wireless service for many, many years, but that is about to end. I would recommend for anyone considering doing business with these people that you look at the many fine competitors out there who actually want your business and will work to earn it.

Let me say this, I went to Verizon (the one by Great Clips in Sachse) first and was not impressed…read moreat all. Young guy that wanted to be any where but there so I left and went to Metro and as I was impressed by Metro, there was still some uneasy feeling I kept getting so I went down to the next shopping center and that is where I met Louis and Darlan at Cricket. They both are very knowledgeable and very friendly customer service. I ended up coming back and buying my phone from them and also got 2 free phones. They were able to save me so much money and time. All the questions I had they were able to answer and I plan on sending anyone I know there because I had such and awesome experience that I have never had with any other carrier. As far as Cricket's service, it works just as good as AT&T and Verizon so it is a win win for me.

Dead battery on Xmas day, they opened the next day, I got there at opening. 3 great guys helped me!…read moreTested and replaced battery in my Jeep in 30 minutes! Highly recommend them for service and customer satisfaction!

Great service. Very helpful. Found exactly what I needed, one little battery I couldn't find…read moreanywhere else. Reasonably priced. The young man on the floor was very professional and proficient. The establishment was very neat and clean and inviting. I noticed they had a designated parking stall in the parking lot for customers to conveniently park and have bulbs serviced in their vehicle. Very impressive. I highly recommend Batteries + Bulbs for all of your portable power and vehicular/oddball illumination needs! Thanks, guys! Keep up the great work.

We came here for an issue that has been going on for a few months now. Derrick, manager, was…read morehelpful and friendly. Josh Danner, the business rep manager, was able to get everything taken care of. Great location right off the highway which is convenient. The store was not packed and was able to get in and out within 30 minutes. Thanks again for the support.

I give Derrick and his team 5 stars. Verizon I would give 0 stars. Actually negative stars would be…read moremore appropriate. I tried to upgrade to a Verizon phone and Verizon screwed it up in so many ways. they canceled it - flag it as fraud - tried to bill my credit card for the phone - suddenly I had two accounts - one in spanish - they flagged my account for fraud - told me that I could pay my bill in 5 days which I couldn't do then it made the phone outside of 30 days for return and demanded I pay full price for it and locked my credit card for 1100. when I bought the Verizon phone I kept it off forthe first two weeks due to the fact I had medical issues post surgery and a work place accident and I didn't terminate my other phone. I had to go 4 times for 10 hours total as customer service outside the store was the black hole of death - derrick spent hours on the phone as Verizon jerked him around in circles. The staff at this store is awesome. Verizon is not. The obviously offshore customer support is completely useless and many are just jack wagons reading from a script with zero ability to do anything but transfer your call to the next jack wagon. I am no longer a potential Verizon customer.

After a frustrating day of running between two Verizon stores, I want to take a moment to praise…read moreKake at the Terrell, Texas store. If she isn't a manager already, she absolutely should be! Her wonderful customer service turned a stressful experience into a positive one. All day, I felt like no Verizon employee took our concerns or time seriously--until we met Kake. She went above and beyond by sitting down with customer support on the phone for over an hour on our behalf, refusing to give up until our issue was resolved. She didn't have to go the extra mile, but she did everything in her power to make things right. I can't thank Kake enough for her kindness, they are lucky to have her at this location! This girl knows what she's doing and we will be returning to her in the future!

I have been a Verizon customer for over 10 years, I have bought 2 separate devices from this…read morelocation and have been told bad information about both transactions. After the first time I figured human error and such and after a year did a second transaction, well I have learned my lesson and will go back to driving to Rockwall, guess since they are not a corporate store they don't have to follow through with their promises.

Great service they were absolutely wonderful and helped me with my Apple Watch. There was no wait…read morethe assisted me as soon as I walked in and very polite

On 9/11 I dropped off my laptop that had water damage and paid $60 for the diagnostic fee. They…read moretold me they would call me in 1-3 business days. On 9/18 they still had not called me back so I called and they told me they were still working on it and they would call me in a couple days. On 9/22, haven't heard from them so I called for an update. They told me the guy working on my laptop was on his lunch break but that he just needs to reassemble my laptop and they would call me back. I did not hear from them the rest of the day, so the next day (9/23) I went in to check on my laptop in person since they are no help over the phone. They told me that they just needed to reassemble my laptop and it should be done around 2pm. I go in at 3:50pm and its not ready. They tell me they only need a couple minutes to reassemble my laptop, I tell them I have work at 4pm so I can't wait. They tell me I can come back the next day when they open at 10am and it will definitely be ready by then. The next day (9/24) I show up at 10am and it's not ready. The guy that I spoke to said the person working on my laptop won't be in till 11am, so he calls them and tells me that he said my laptop can't be fixed and he just needs to put in screws and that it should be ready by 1pm. They tell me that they will call me to let me know when its ready. I tell them to please put a note somewhere as a reminder to actually give me a call. They call me around 11:30am and I go back to the store and they give me my laptop back. I ask for a refund and they say that they don't have the power to do that and they need to talk to higher-ups first, but they'll give me a call to let me know what they say. I ask when I should expect to hear back from them and they say by the end of the day. It is now 9/29 and I have not heard from them. This business has the worst customer service I have ever experienced. Their behavior is completely unacceptable and I am shocked that they are still running. I should have done more research on them before going, because this seems to be a common occurrence. It is 2026 and this business still hasn't figured out how to use their calendar app that comes pre-installed in their phone to set a reminder to actually call their customers back. If you can't trust a business to call you back when they say they will, why would you trust them to fix your electronics? Save your money and time and go elsewhere.

The T-Mobile store recommended Rescue Cell Phone to check my damaged, uninsured iPhone SE 2017…read more(after a couple of baptisms in Lake Ray Hubbard). After one or two deaths, comas and resurrections, it was locked in the Apple logo death loop, also with some screen issues. For a diagnosis fee of $25 (applicable to any subsequent repair), they cleaned the water damage with solvent, replaced a camera cable, and provided a replacement screen, all for under $60 total. This took less than an hour, on a Monday. I could not be more pleased, and I recommend them highly.

They did a good for us. We were visiting the area, my husband dropped his phone and cracked his…read morephone screen really bad the day before we were leaving. We went there in the morning, they promised to fix it in 30 minutes, which they did. So far, the phone is working fine.