I had a great experience here at Victra, a Verizon Authorized dealership, in late October 2024…read moremostly due to the store associate, Uriah. I visited to inquire about trading-in my old and badly cracked iPhone 11 to get a new one. I saw TV and online ads about deals on the new iPhone 16, iPhone 16 Pro, and iPhone 16 Pro Max. These new iPhones all come with Apple Intelligence which is basically Artificial Intelligence. After the store representative, Uriah, told me that Verizon accepts any phone in any condition in exchange for a new phone, I was very happy. I walked in not expecting to get a new phone after an okay experience that day at the Apple Eton store but I walked out with a new phone - imagine that! My phone definitely needed to be replaced because I couldn't see clearly with it due to the deep cracks. Uriah definitely sold me on buying a new phone because if you know me, I normally don't like to spend a lot of money on material things especially a phone and I always wait to the very last minute to buy a new phone. My old phone was actually free (a surprise), from a friend so there you have it (LOL). TRADE-IN OLD PHONE & GET $$$ OFF A NEW PHONE (MY EXPERIENCE IN THE STORE) -- I bought a new iPhone, the iPhone 16, because Verizon gave me $830 off the iPhone 16 which is the current trade-in value deal. My first bill included a $35 new phone fee which I was already told about before getting charged. The way Verizon makes their money with such good trade-in deals is the customer has to go on a set contract with Verizon until the phone is paid off. This means that a customer can't leave Verizon during the time period of the contract. Verizon reduces the customer's bill every month until the phone is fully paid off. For me, there will be a total of 36 payments made of $23.05 each. I've been a Verizon customer for years now so I don't mind being locked into a contract for 36 months (3 years). STORE ASSOCIATE -- Uriah was so funny and warm. We had a nice conversation while I was in the store. I was in there for a total of about 30 minutes (from disconnecting my old phone, purchasing a case and a screen protector, to setting up my new phone). Uriah helped me pick out a Nimbus magnetic clear case and a tempered glass screen protector. I recommend that you buy a magnetic phone case so that you can easily place your phone on a car dashboard. Of course, you'll have to buy a car dashboard holder that is magnetic. I've had my phone for a month now and I love my iPhone 16 with Apple Intelligence. I choose the Aquamarine (like blue) colour and it's beautiful especially with the clear case that I have. The first two photos below, attached to this review, are of the exterior of the Verizon store taken with my new iPhone 16. The camera quality is definitely very crisp. The other photos were taken with my old iPhone 11. While I've only been here once, the store associate Uriah made my experience very pleasant that I'd love to return in the future if I ever need a new phone. P.S. It does suck that many of the Yelp reviews about this store are terrible. I hope some of those customers eventually got the help they needed. **** GOAL of 150 reviews in 2024 - 127/150 total reviews in 2024 - 776 total overall Yelp reviews - Reviewed on 9 December 2024

Terrible service. I wanted a portable internet device, and since I don't speak English, they sent…read moreme to another store. They refused to do their job using Google Translate, so I decided to go to Spectrum instead--and there, they provided me with excellent service.

Felt they should have been able to fix a friend's phone. Lots of running around trying to find a…read morestore that could help. Perhaps they were only interested in selling or upgrading new phones. Disappointed in the service.

Absolutely worthless. Why are brick and mortar Verizon stores a thing anymore? They didn't have…read moreiPhones in store, they haven't been able to make ANY changes to your account years and just have you call tech support, and their employees are all lackluster in the IQ department. While talking about phones that they didn't even have to sell me, a sales rep couldn't figure out how to divide the total price (which is all I asked for) by 36 months and kept guesstimating somewhere between $15-$35 per month while using a calculator. He bumbled around for 7 minutes trying to figure out this very complex math equation - that I didn't even ask for. Then tried selling me on home Verizon home internet after not assisting the basic needs I had in visiting the store. Absolutely worthless.

So last Friday night my Blackberry thought it could fly. Boy, was my Blackberry wrong, and I found…read moremyself needing a new phone. Fortunately, my 2 year agreement was up. I haven't had a better experience getting a new phone. I was in and out of there with the exact phone I wanted (iPhone 4s) in less than an hour. And I love my phone and I didn't have to wait at all for the next available customer service person. My contacts were transferred, the service was friendly, knowledgeable and very helpful. I asked Siri if she thinks she can fly. She replied "I think differently". Well played, Apple.

Just say no to authorized retailers. Seems like the only thing they're authorized to do is give you…read morea headache and make a profit. This location in particular smelled like illegal substances and the two staff members were overwhelmed by the 4 customers in the store. Unlikely to be the solution to your cellular needs so avoid if possible.

Jordyn was fantastic today!! She helped me out immensely with my new iPhone! Very fast and…read moreefficient. Highly recommend !

I've had Verizon for over 25 years with pretty good service until moving to North Ridgeville where…read moreit's terrible (spotty service, sometimes can't even call out or receive calls). With the amount of money they charge we shouldn't have these problems as often as we do.

I now have found the best verizon store and best customer service and support !! And its just down…read morethe street ! Its a gem and so is Shawn!! He was very helpful and knowledgable about the issues I was having with my phone and he quickly and happily fixed the problem. It is nice to leave a store having such a great experience. Shawn is my go to guy from now on !! Thanks guys at verizon!!

Ricky K did not dye his job and ask for all the correct information when checking an acct. He sold…read morean IPhone and Apple Watch to people using a fraudulent card with my information!! So the authorities have been notified and the phone and watch shut off. Do your job and ask for Emails and phone numbers!!

Thought my phone was crashing or had a virus! Josh at the Verizon store on Pearl Road in Middleburg…read moreheights was amazing and showed me how to het it back to normal!! I will always come to this store now!! Thank you Josh!!!

Rachel was quick and efficient to solve my charging needs. Very pleasant and professional. Great…read morejob!

This location was amazing. As soon as I came in I was greeted and placed in line. Waited 5 minutes…read moreto be helped by associate AJ who was so patient. I came to transfer a phone but we had to update. I was there a few hours. When problems occurred no issues were had when we had to call corporate for overrides. Thankful for AJ and the management for assisting with my needs. I'm not a technology girlie so it's very appreciated.

All staff left the floor for lunch break with us sitting there waiting to get assistance. We were…read morein the store for 2.5 hours. We were lied to at the Strongsville store about whether or not they had the phone we wanted...they told us we could drive to two other stores...each 25 minutes away and they might have the phone, but they first said they could t look at the inventory in other stores...at the last minute they told us one store had 2 phones. The gentleman who Finally helped us was very knowledgeable and helpful....but we spent 1/2 a day buying a phone when we knew exactly what we wanted!!

If you have an iPhone that just needs a new SIM card, this store will refuse to replace the SIM…read morecard and instead tell you that your only option is to buy a new phone (not true - we just had two iPhones, both a newer model and an older model, have their SIM cards replaced at t-mobile the same week and we were in and out of the store in less than 5 minutes). After speaking with customer service afterwards, the "manager" will then get into a screaming match with the agent on your phone and none of the waived fees or credits guaranteed will be applied. So now you have a new iPhone that you didn't need and you're stuck in a new contract with a company that has no problem with VERY obviously scamming you. 10/10 don't recommend in any way, shape, or form - this was actually insane

Went to this location today to find out why Best Buy could not log into my account, I was being…read morehelped by an associate named Aidan and I have never been more satisfied in my life......Aidan looked over my account and helped me and my son get new phones and I will NEVER go back to Best Buy for phones again. Aidan is a true asset to your company and I am telling all my friends and family about this young man.

This was a tough decision on how many stars to provide. I give the customer service 3 stars once…read morethey finally get to you to assist in anything you need. However, the process and time you will spend there is 1 Star. We have been at this location 4 times in the last two years. Each time we are there 2-4 hours. We go during the week days when they are less busy, but even when there are only one or two customers before us, it is still a minimum of an hour wait. We have bought two new phones, traded in another phone and had them help us with a new glass cover on the 4 occasions. They are slow, not organized in any way, and I'm not sure why we keep going back except that we have been Verizon customers for years and this is our easiest access location. Just know going in that you will need to not be in a hurry and you will waste your entire day there.

I bought a brand new phone and picked out up there told them I needed help setting up my phone…read more They wanted to charge me $30.00 to set up a new phone purchased by Verizon. I've never ever had been told this and I've been a Verizon customer for twenty years. I've also had phones set up there at that location. I believe it's time to search for another phone service if this is how you treat loyal customers. I could see if they were busy but I was the only one on the store. Take your business elsewhere if they charge to to set up a phone you just bought from them. ‍‍‍

Three cheers to Aiden. I am from out of town and came in just prior to closing in need of a new…read morecharger. Aiden discovered my port was broken and took the time needed to set me up with a new phone. I appreciated him staying the extra few minutes to make sure I had a working phone that evening. Aiden was so kind, patient, and knowledgeable. Thank you, Aiden, for getting me back on my feet with a working phone last evening. You are a rock star

Had a great experience with Brandon and Daniel. Both were knowledgeable and easy to work with.read more