We had THE BEST experience here today. Not for the newness of the store, not for pricing() certainly not for parking. But solely for Alex who was patient with our lack of knowledge with the fast paced technology, kindhearted, informative about our old phones, and what to expect from our new phones, how they will interact when pairing with Apple Watches and very talented in other areas . Alex is a great tweener. She relates to the newness of technology, yet she appreciates what others face when they don't quite get what is going on. Kudos Apple Store. She's a keeper. read more

Great service!! Very helpful staff. They transferred all current iPhone info to the new iPhone. I would recommend them to anyone looking for an Apple product. And your pet can go in with you read more

I walked into the store today, it was packed with people, I was greeted and told of my problem with iPhone 12 Pro not working or booting up, I said it could be be the battery? I was passed of to several different people and finally was able to get a knowledgeable technician but he was working with several other people and technical staff constantly asking him other question. After the diagnostic tests, it was determined the motherboard was faulty and would cost $400-600.00 for the repair but it might be other aspect, he never checked the actual battery which was what I was asking about. I told him, I just got this iPhone 12 Pro from Amazon several days ago. This technical support person said he sent me an email but when I checked my backup iPhone 5+, (I was upgrading to Apple 12 Pro) email was never sent and he was only interested in selling the newest iPhone 17 and i felt like this support was not enough for me, because he was constantly working with everyone else but me. I was observing other Apple customers who had purchased new devices and these iPhones were experiencing the same problems I had with iPhone 12 Pro. Not a happy customer service experience. I know from Apple newest IOS 26 release has caused major issues which was on my new IPhone 12Pro which could be why it never worked to begin with and battery was never mentioned to me if it was working or not. I contacted Amazon and returning the defective Apple 12 Pro. Luckily, my old iPhone 8 + is still working but I had to get a new SIM card at T Mobile. Why is Apple constantly updating their IOS with terrible updates which are causing me and many others issue? I cannot update past 16 IOS and the IOS 17 updates are on most of my Apps which is terrible. I had to backup my iPhone 5 + via ICloud. website because I can't get into Apple Store, or many other app. read more

I haven't bought anything from this Apple store yet but I visited recently in January 2023 to get service done on my Macbook Air. I rate this Apple store 5/5 for customer service and a quick turnaround for fixing my MAC. BACK STORY -- My 2017 Macbook Air kept randomly shutting down even with the power on and even with the battery charged. I also saw a "service" prompt in my battery settings MACBOOK REPAIRS -- I originally took my MAC, bought for me as a gift in 2018, to MicroCenter, an Apple Authorized Retailer, but service was okay and I didn't fully understand the process as it wasn't explained to me well. After doing my research online, I went to this Apple store to get assistance. I took my Macbook to Apple (Crocker Park Mall location in Westlake), where they ran a diagnostic test for free to make sure that indeed my battery was dieing. The very nice Apple representative, a male, ordered a new battery which was actually already in stock that Saturday evening. I got a phone call and email the next morning, on a Sunday, stating that my MAC was ready to pickup. I arrived and picked up my laptop. The battery cost $129 and I was not charged for the new battery to be installed. After taxes, I paid about $150. I'm happy that I only had to wait for about 8 hours to pick up my laptop (I dropped it off on a Saturday evening at 8:30pm and it was ready by 10am the next day. NOTE -- Prices on repairs to your Macbook will vary depending on the year your Macbook was made and the type of battery needed. You may also have to wait longer for a battery to be ordered based on the type of battery needed. Overall, this review is only 4/5 because I haven't bought anything from this particular store yet. My reviews tend to show the overall experience so I will update this review once I buy a product from this store. My customer service experience was excellent so they deserve a 5/5 for that alone. **** - 10/150 total reviews in 2023 - 561 total overall Yelp reviews - Reviewed on 28 January 2023 read more

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Great place to go if you want to see what all the phones look like or want to hold them. They can also work on your phones here. Staff is friendly and always greet you when you arrive. read more

Super friendly folks. I was helped by a person who really knew their stuff. They revived my iPad that the Apple online helpers could not. I was there to recycle the tablet and I went home with it working. read more

Yeah It's amazing one guy can do something on the spot and another says it takes 2-5 business days. I thought we lived in the digital age. Guess I'll go somewhere where else. Upon a third visit i have realized that this place is a scam. So i need to be an authorized user on my daughter's plan. She made me an authorized user, it shows up on her account. It shows up on her account at T Mobile but not at the Apple store. Conclusion, they only want to sell phones that people pay in full for. So maybe don't go there if you are getting an upgrade through your carrier. read more

Walked into this place 1:30 on a Sunday afternoon and the store was absolutely packed. I actually didn't walk in. I was greeted on the sidewalk by someone that wanted to know what I wanted to go into the store for. I explained my many dilemmas with an update that went from 18.3 to 26.0 in one day and he said let me see if I can get you in. at that point, I was assuming he was gonna send me to the genius bar only to be greeted outside the store on the sidewalk again by another person and I explained my dilemma to him and he said well I can't roll back the update that you just had and I went from 18.3 to 26?? Everything that was light or white now became black and clear. None of the apps are working none of my settings stayed and every single text I sent to everyone in the last 15 months was back on my phone and I spent five hours deleting them all ----that's just your settings. We have no control over updates and I was fluffed off without ever entering the store. My installed Norton no longer works on this phone either. This is only my second visit to the Apple Store in Crocker Park. The last time was pretty simple. I walked in. It was empty, looked at what I wanted to see and left ---this time? Not so much I never even was allowed to go into the store, did I look like a terrorist?? This treatment of me on Sunday was unacceptable and I will never return to this Apple Store. I was advised by some IT people I met that evening for dinner to go to the Eton store, which is fine if it wasn't 26 miles away. One star is too high of a rating for this over people scheduled, uncaring, not helpful group of people/store. read more

Had a great experience with Jon today as he takes me through different options and features. He was very patient, asked questions, and made suggestions. I'm not super tech-savvy so I appreciated how he explained things. I feel moderately comfortable that I'll be able to operate my new device all right (knock on wood). The store was super busy and loud, and the music playing made it even louder. Otherwise I would have rated higher. read more

Beware repairs here. Told wife her iphone 6s would not accept new battery, and phone was faulty... this after waiting a week for them to "order in" a 6s battery. Took to independent repair professional, he said phone appeared pristine, he put in new battery and all is well. So disappointed in apple resorting to this type of interaction with customers... read more

Great and Fantactic The Customer Service was very nice and quick and it was very accurate to when I first walked in I got greeted very nice and very happy and very welcoming this deserve a 5 Star Reviews. The Atmosphere was very peaceful read more

Poor sales and customer service. Better off buying product at costco if still care about apple. Better yet buy the fruit.

We stopped in to look at purchasing an Apple TV for a visually impaired member of the family. And while we were able to get the product to work, and the family member loved it. The staff struggled to answer some basic function questions for Apple TV. Which is a shame because we use ours daily and find it be one of our MOST used apple products. read more

My wife and I visited the Apple Store at Crocker Park and we were blown away by the customer service provided by Luke! He addressed our concerns, got my wife's phone back online and left us feeling like we should be doing business directly with the Apple Store at Crocker Park from now on... The experience turned our frown upside down instantly, with no up-selling or empty promises... Luke made our day! Steve C. read more

My 10 month nightmare started here. Took my iMac to this store for a repair. Well (3) logic boards later - over a period of 6 months; Apple told me they would replace my computer. Again, after 4 long months and 4 computers later to replace my original one - because they kept sending me a computer with the wrong specs. One would think a Three Trillion dollar company would have their act together. Nope! I was told to talk to a tier 2 tech- they would help me speed up the process. Wrong! After speaking to so many I lost count. And yes, I still got the run around. Apples " so called" tier 2 techs never return your calls or follow up with emails when they say they will. Oh and they can never give you a tracking number until the day your item going to be delivered. read more

I've been going to this location, for about a decade, now. As long as I make a reservation, ahead of time, for the Genius Bar, whether online or by phone, & if you say "Talk to John" you'll always get a live human, since the idiotic automated help gets confused by this. You may also use gethuman.com to get the phone number, and talk to a customer service rep for this store, as well as almost every company available, plus it states the waiting time for the available rep. The store waiting time, I've incurred, is usually 1 hour, but there are many stores & restaurants within walking distance, so there's more than enough to occupy my time, while I'm waiting. Also, there's ample parking garages, that make it easier to get closer to the store. read more

The people at this location are rude and take advantage of people who are not looking for a new iPhone. I will be contacting an attorney about a class action lawsuit regarding my iPhone 12 that crashed during an update in which the sales rep at the store made it clear that it's out of warranty, and it wasn't designed to last more than 24 months. My wife made an appointment and went there in the morning to see what was wrong with your phone and they refused to fix a thing that has been repaired before. The phone has never ever been repaired. I was forced to drive from Columbus, Indiana to Westlake, Ohio to address the store And I was upset rightfully so that they accused me wife of something she didn't do. The sales rep told me to calm down because his coworker had his baby in the store. Why does he have his baby in the store during work hours? There's no sympathy from me. read more

Apple Crocker Park - That was the error message that he came up with. - Computers Near Me - Westlake, Ohio

This is never a good experience. A bunch of nerdy, geeky, hipster, iPhone 11 consumers. I know I am a geek and my daughter is the iPhone 11 consumer. The workers are as pleasant as they can be dealing with customers who have new clients what they really want. The customers are more rude than the people who work here. So why three stars? Even though the workers are pleasant the service is average. How can you have two major releases, the iPhone and Iwatch, and not be able to handle the demand with minimum staffing. So why Apple would you stock your stores and not the phone companies that provides service to your phones. Share the pain and make it easier on your customers and your workers. Hey chick-fil-a help. Show them how to move customers through. read more

Apple Crocker Park - Apple watch - Computers Near Me - Westlake, Ohio

I had a terrible experience at the store this week. After explaining my issue over the phone I was advised to book a Genius Bar appt. I drove in a blizzard over an hour and the tech took less than 5 mins with my device. She literally plugged it in and said oh it's not working. Yup. Duh. I'd also tried that. Then today the manager called me at 9:30am to discuss my disappointment with the service. She left a message and told me to call back. But when I tried the automated system said the store didn't open until 10am. So I called back after 10. The system claims the store is still closed. Why call me when it's impossible for me to return the call? Why ask me to drive in when you intend not to offer any help? I've never found a store that has zero interest in my business. I want to give them thousands of dollars for a new device and they waste my time and treat me like trash. read more

Stopped by to explore switching back from Spectrum ($29 per month for 2 lines, 1 year) to Verizon (ad for 25/mo/phone, but 3 years). I got the manager. He seemed surly, and never smiled. He confirmed the rate, but for 4 lines. When asked the rate for TWO lines, he took my number, and said "we'll quote you". and walked away. Still no quote. but really, the MANAGER has no idea what the cost is for 2 instead of 4? Seriously? And the attitude was the worst I have seen in a salesperson, ever. Just "hostile". read more

Spent most of the afternoon trying to get someone to answer at the Genius Bar. Ring, ring, ring, no answer ... and then, after 20 minutes or so, the line just disconnects. This is the worst support experience of my life -- and I've had some BAD support over the years. I love Apple products but the service, and annoyingly proprietary corporate practices, will drive me to buy anything other than Apple in the future. Goodbye Macbook, iPad, iPhone etc. Humans have failed the excellent technology. read more

I went in on Black Friday to have my daughters air pods looked at. Get inside and they say it was by appointment only because they were so busy. I said I didn't have time and that I would stop by in the next few days when we run by there. My wife just went up there and was told it's now by appointment only. read more

Excellent service from start to finish. We were greeted by multiple staffers. I was purchasing a new iPhone, but was worried about losing my voicemails. They helped me save my sweet mama's messages. Everyone was very knowledgeable and patient. Pressure-free environment. Thanks to the staff, especially Kyle. read more

Fixed our jammed computer after only a short wait (no appointment). Took about 5 minutes! And didn't make my husband feel like a Neanderthal. Thanks!! read more

I went to the store after calling them to pick up a charger for the mini Siri that I have they told me to come in and the guy at the door said no you can't come in. I told him I have to pick up the product I asked for they told Me to come pick it up. He said it was at capacity but he let 6 other people in there didn't even ask them anything !! read more

Why do I love this apple store? Well, it's actually farther away from me than the one in Legacy Village, but it takes a lot less time for me to get there. That's enough to make me swoon. (And enough to continue to fuel my hatred of driving anywhere in East Cleveland..) But honestly, I just love apple in general. Their customer service is above and beyond what you'd expect or what you're generally used to. For instance, my iPhone had been acting up lately and I wanted to get it looked at. I'm used to apple products working flawlessly, so when I had problems with my phone, I knew it had to be a random hardware issues. Well, I'm so used to dealing with cell phone companies that I think I was preparing myself for the grief of talking to some chotchy sales guy who didn't really give a crap about my problems. Wrong. I was immediately reminded as soon as I walked into the apple store that this is the mecca of technological bliss, helpfulness, understanding and funtionality. I was helped straight away and was given a brand new iPhone even though my warranty was expired by 40-some days. No questions asked. Seriously? No arguing? No questions? No accusations of dropping, drowning or mistreating my iPhone? None. And honestly, I still have my first ibook G4 laptop stored away in mint condition. I take care of my apple products. Always have. I'm not one to toss around my iPhone. I had the most helpful, nerdy and fun convo with the gents at the genius bar and they just so happen to be huge Yelp app fans. Well, I gotta tell you... they're more than alright in my book--iBook that is. Did I mention that I was in and out in 20 minutes? This calls for a badass theme song moment... You're the best Around! Nothing's ever gonna keep you down! read more

Consistently one of the rudest apple stores that one can visit, save yourself the time and frustration and drive to Akron. They will make you wait, no matter if you have a reservation or not. They will insult you, particularly the manager Janelle. They will not help you, they will just tell you to call apple to get to help. But if you need an iphone case, and like being belittled this place is for you read more

This review is for a walk-in trip to the Crocker Park Apple Store. I had some time to kill and wanted to check out the iphone7. I was greeted right away but declined help, after deciding on the iphone7 Hussam Taha approached me to help with the transaction. He professionally walked me through purchasing options and found out I was able to receive $160 for the trade in from my iphone6 that was over 2 years old and on its last leg. Hussam made my day. Thanks. I love my iphone7 Great Customer Service and Smooth Transaction read more

Apple Crocker Park - Thanks Hussam! I love my new iphone7 - Computers Near Me - Westlake, Ohio

As to be expected in an Apple Store the staff goes out of the way here to help you. There's just something to be said about having a friendly, knowledgable staff in an electronics store that's invaluable. Wish it was a little bit closer to town, that's all. read more

Apple Crocker Park - From apple.com - Computers Near Me - Westlake, Ohio

Avoid this store at all costs! The employees are rude, unprofessional, childish and have no idea as to their store policies or what they are doing. The could care less about your time and to top it off they are untrustworthy as well as unethical. They will tell you anything ( whether it be the truth or not) to make a sale. If you need service on your Apple product my suggestion would be to do yourself a favor to go to a Best Buy store and deal with the Geek Squad who are authorized to do Apple service and repairs. And for clarification, by no means am I a great fan of Best Buy but believe me they are much better than this Apple store, they are professional and most importantly honest. read more

I do NOT know why the reviews are bad tor this place. I had excellent service! Everyone was so nice....I got the info I needed to proceed with the fix I needed with my Macbook Pro. The atmosphere was VERY nice esp...with it being during COVID. read more

Awful. Employees more concerned with selling protection plans than actually helping. Go to your cell carrier directly. They actually need to compete for your business and will over deals read more

I'd give it 0 stars if I could worst customer service. Honestly I've been here twice within a few days time with the same issues on this iPhone Apple care told me to take it in and have them do a warranty exchange on it since the phone is only 2 months old and is having issues. I was told they don't do that there... funny why would Apple care tell me to take it in then. Complete waste of time I will never waste my money on another Apple product again. read more

Stopped in here to pick up a couple of cables - USB to 30 pin connector and a Lightning to USB cable. Paid with cc, no fuss, no muss, and was back on the road! read more

I just called them to ask how much to replace the battery in a used Iphone I WAS thinking of buying. They wouldn't tell me without getting all my Apple ID info to open a "case". All I wanted was a price. I couldn't find out if I had to drop it off - make an appointment or anything. This is why i've never owned an Apple product and now probably never will. read more

Not good tonight at the Apple Store in Cleveland. My mother was looking for quick advice on syncing her iMessages between her iPad and iPhone. Simple 5 minute question. The scheduler at the door said Will is free and would be happy to help her. Will was less than happy and told her to come back tomorrow because he was unwilling to ever hear her question with less than 30 minutes before store closing. Never mind the store was nearly empty. Never mind we don't live near a store and are just passing by on vacation and can't come back tomorrow. read more

Bravo to Apple Crocker Park! My parents and I stopped into the Apple Store this afternoon to look at and purchase a new iPhone for my mother. I was dreading this because my 93 year old father was with us and he has dementia, isn't very mobile and isn't always very patient these days. The first thing I did when we walked into the store was ask for a low chair where my father could sit while my mother and I shopped. I was certain this was going to be a problem, but to my surprise, they immediately sent someone to retrieve a chair and bring it up front by the iPhone section where we were shopping. Our sales person (Matt? or Max?) seemed to be very understanding of our situation and periodically even engaged with my father as he sat near us. It was fantastic having him as our sales person and he did an excellent job of explaining things to my non-technical mother. He even had a better recommendation for which phone to purchase than the one we had already chosen. What I had expected to be a dreadful experience turned out to be an exceptional one. On our way home after grabbing a quick bite to eat, my father even commented on what a great day he was having. Thank you for accommodating our request to make my father comfortable. This made our shopping experience as best as it possibly could have been. read more

I would like to recognize Tabitha, Victoria, Sam, Michael and Zac. They treated me with respect! It's sometimes difficult if you are older and didn't grow up with all the technology to feel like you belong in a place like the Apple Store but I have to say that these four young people were awesome! I don't know who the manager is or I would write them directly but I hope she/he appreciates how great these for people are and how much I appreciate their help and suggestion. I walked out with a new MacBook and am very pleased. read more

I guess I really can't give this location a rating since the last two times I attempted to visit they were 1) closed for computer issues and 2) closed for renovations. But you know what? I am so frustrated I'm still giving a mediocre rating. Take that, Crocker Park Apple Store!!! read more

Call placed on Saturday, 6 January, 2018. 14:50 Never say, "I have no idea" you have NO idea the pain I endured listening to horrible horrible "jazz" wait music for over 10 minutes. Instead say, "I don't know, but I will FIND OUT for you". This is 101 level knowledge all customer service / tech support should know and use. read more