So my wife broke her phone screen on her Samsung Galaxy s23 ultra and being a $1000 phone I wanted…read moreto get it replaced for her. Went to City Cell for the repair. Mine there told me it would be $200 +75 labor, and this was in line with what I was seeing the prices were online. I want to first give a kudos for Mike NOT charging that bullshit transaction fee that so many places are starting to do. So good on Mike for that one. The install job he did itself was great but there was a significant problem: this new screen was a generic 3rd party screen that was significantly smaller in size and noticeable because the S22 and up from Samsung have a semi curved edge that gives the phone a unique look. This was not the case with this new screen. Also this screen is incapable of producing 120hz even though the phone setting will still say that it's on. I mentioned this to Mike and I'm not trying to verbally beat the guy up in this review but he did get defensive and dismissive about it. I showed him side by side two identical phones (the one having this generic screen) the difference between 60hz and 120hz. He really wasn't interested. In the end I just requested that he puts the old cracked screen back on and I reluctantly had to make him a deal where he'd get this sub par screen back and keep $40 out of all this. So he did refund the money and losing out $40 was still better than making a civil case out of this. But I'm just left wondering how someone who works on screens doesn't know the difference in screen refresh rates.

The owner Mike continues to be the best to work with. I've purchased several phones and cell phone…read moreplans with him over the past 5 years and have no complaints. He's always gone out of his way to help me. Highly recommend.

Amazing owner, I had one on one help and it was quick and fast. I got my screen fixed here and it…read morewas one of the fastest and cheapest repairs I've had so far (I break my phone a lot!). There's also warranty on the screen in case they didn't work right. Highly recommend.

From the owner: We have been in business for almost 20 years and pride ourselves on genuine experience. We…read morespecialize in phone repairs and most pc and laptop repairs as well. We are a multi carrier prepaid dealer and can cater to your needs, not push you towards any peticular brand. The competition available today is not viable enough to call them so, they are text book salespeople with hardly any qualifications at all, all they want to do is sell you one of their phones or if they can, a plan and a phone. We take pride in taking care of our number one asset, you our customer.

Today I took 2 broken Motorola smart phones--both phones needed to be used for repairs to have 1…read moreworking cellphone. Manager Zach gave me great customer service. Technician Nicholas worked magic so I could have 1 working Motorola Smartphone. The other employees were knowledgeable. I highly recommend them.

When you ask me to respond to a question please read the response and let me know what's going on!…read moreNo response is not a good way to do business...

Went here to ask questions about my phone since I was having issues…read more Glanced at what the new phones looked like.

I visited on a Saturday in mid-October 2024 (late afternoon) and it was busy when I arrived but I…read morewas helped within 5 minutes. This Apple Store is very clean and organized. Customer service was friendly and attentive. MY APPLE STORE EXPERIENCE -- I visited Apple to inquire about upgrading my iPhone 11 to a newer phone. The male employee who assisted me was friendly but I did have to ask him a lot of questions. He also didn't know a few things which is fine because he asked a manager to answer my questions. Also, Apple, at that time, had very few deals on trading in old phones to get a new phone, so I left sad (haha). Granted, my iPhone 11, had a badly cracked front screen (LOL). Also, trading-in an older iPhone model will only get you $20-$45 off a new phone which is not much at all. After leaving Apple, I went to a local Verizon store where I was able to surprisingly get the brand new iPhone (the iPhone 16) at $830 off just for trading in my old iPhone 11. Verizon currently appears to have the best deals out of all phone carriers. If you are looking for a new iPhone, Verizon is currently accepting any old phone, at any condition, as a trade-in offer. So, you'll get your new cell phone paid off in 2 years - Verizon will take money off your bill every month until the phone is paid off. I still got to keep my regular monthly bill and infact, my new plan is now cheaper with a new phone because I did not add the Verizon insurance. I eventually added AppleCare+ to my phone incase of any accidental damage or theft/loss. I also have an extra $5 or $10 off my Verizon bill with auto-pay. Overall, I had no issues while visiting because I just came to ask a quick inquiry. If you want better deals then I don't suggest visiting Apple because mostly everything is at full price. Go to your phone carrier instead such as Verizon or TMobile for discounts. If I'm ever in the area again, I'd love to come explore the Eton shopping centre including the Apple Store again. **** GOAL of 150 reviews in 2024 - 123/150 total reviews in 2024 - 772 total overall Yelp reviews - Reviewed on 8 December 2024

Great place to go if you want to see what all the phones look like or want to hold them…read more They can also work on your phones here. Staff is friendly and always greet you when you arrive.

I had to go to the Crocker Park Apple Store twice in one week and my phone still isn't fixed. But…read morethe second time I was met at the door by an employee named Kyle and he was unprofessional, unhelpful and rude. I drove an hour and 15 minutes and he didn't even let me be seen. I would try to tell him what was going on and he would just walk away and talk to someone else. I'm now stuck with a phone that is still not working properly and I can't believe how poo I was treated and dismissed.

Michael is a great store staff. He has exceptional skills as an effective listener and problem…read moresolver. I appreciate it.

The thing that was nice about this location was how much the employees cared. They were super nice…read moreand did a good job trying to move us along. On the other hand, we ended up having to call the custer support team, which was really really bad. I cannot be certain, but I think the support technician was using a script because he called me sir repeatedly even though I don't have a masculine voice and my name is Sarah (lol) and ultimately could not help us even though he said he would be able to. I wish the people in the store were able to help us because they were knowledgeable and capable enough, but the changes T Mobile made took this capability away from them (poor planning for sure).