Rachel was quick and efficient to solve my charging needs. Very pleasant and professional. Great job!

Veno and RJ are without a doubt the best. They worked hard to find the best promotions and deals for me. Veno and RJ both explained everything to me and even helped lower my monthly bill! I am very grateful that when I able to work with both of them. A BIG thanks to both of you! Veno and RJ-remember their names and go see them! read more

Teresa is amazing. I am set for a big fight with a socially awkward genius 20 yr old that can't think outside his narrow skill set and just wants to sell me something. This has gone on for years! I was in and out in 10 min...problem solved. Teresa is amazing (shout out to Zack as well) read more

Verizon is a rip off! I have been a customer of Verizon and its predecessors since 1995. I had been very satisfied with Verizon for a long time. But recently Verizon really ripped me off. So much that after 24 years I dumped that for another carrier. On February 8 I went to the Verizon Victra store on Pearl Road to see how to clear personal material off an old tablet computer so I could give it to a friend who wanted it. While I was there, he said I needed an upgrade on my Hum service for my auto. He told me that my Hum unit was outdated and will not be supported long. He told me that they had a special BOGO deal of two for one and that I could give the other one to a friend or family member. I reluctantly agreed to this deal despite my misgivings. I ended paying over $100 for the new equipment and installed it. Then to my surprise when I saw my next billing statement, there were $125 in additional charges due to activation charges on each Hum unit. This activation fee was never disclosed at the point of sale and had it been disclosed, i never would have purchased the new Hum units. When I went to the store to return the Hum units and cancel the service, I was told it was past the two week return period and I was stuck. They did cut $40 off my bill. But I just wanted to cancel the Hum service entirely. The one device had never been taken out of the box. Nobody there seems to know what to do. Customer service is non existent. When I went in recently before changing my mobile service, only one person was in the store and he was busy with another customer. He told me that the manager would be in within a half hour. I just didn't have the time to wait. Avoid this Verizon store if you can. Avoid Verizon as well. They overcharge and try to upsell every time I came in with a question or a problem. read more

Dave was extremely helpful and very polite. 10/10 would recommend. He was very knowledgeable and went the extra mile.

Want to have an awful experience while purchasing a new phone? Want to also experience terrible customer service in the process? Then this is the place for you! I entered the store simply to upgrade my iPhone 6 to and 8. It was 1pm and I figured what a great time to get it done! I will be in and out in no time. Oh, how I was mistaken. In the first fifteen minutes the sales guys had misguided myself, and my mother who had met up with me to do the same, into thinking we were getting all these additional products with it (case, screen protector, etc) because we are upgrading. The word free was used only for it to be retracted once time to pay up. At one point we were told they'd give us a free wireless charging pad and then after he rang me up he told me he forgot and that I'd now have to pay for it lmfao. I was already there for TWO HOURS by that point and it was not worth the argument. Then we have the issue of backing up the phones. Clearly no one knew what they were doing because at one point the salesman had no idea how to even use the iTunes. I had to let them know how to operate their own computers!! Four hours later... FOUR HOURS LATER. My phone is finally done backing up. While waiting this four hour time I watched a sales guy eat his food up front on the floor and stink the place up. I watched another guy spray a copious amount of febreeze all around the store because a customer complained it smelled like feet LOL. He fumigated us out in the process and we had to open a door to let the chemicals outs. And then finally another customer had discovered ANTS on the floor. Yes a cellphone store has ANTS. I could not believe it. Finally the salesmen themselves approach all customers with a condescending, I know everything attitude (see above). I will say they were apologetic, which only goes so far, but for a professional atmosphere like this training is needed. I will never return back here and will share this experience. I hope they turn it around because a decent amount of foot traffic. There is an opportunity to really make some money. Starts up top. read more

My husband and I visited today to upgrade our phones. We knew what we wanted and didn't expect to be there for THREE AND A HALF HOURS! We arrived at 9:30. The store opens at 9. First the door was locked on one side. The open sign was off. We walked around to the other door and it was open. The girl that was at the desk was from another store and was the only one there. She was helping another couple and stated that she could help us in a few minutes. Her help (the manager) comes in when he wants. Well he showed up around 10:30. He came over and tried to "help" us. We were both upgrading to iPhone 8s and he told us that if we opened a new line we would receive $700 off of our bill if we added a new line. So we went ahead and got an iPad. He did NOT mention that the discount would not kick in until AFTER the first bill! That I found out when I had to call customer service after I also found that he added insurance onto our phones without our approval. Three of the four computers were not working at the store meaning we had to wait even longer. The store was very poorly stocked. If you want any selection for cases this is not the store to go to. At one point the manager had to leave the store to drive to another store and pick up a micro charger while another customer waited at the register for over 20 minutes. They didn't ask if we wanted screen protectors or chargers, instead they assumed we did and brought them to the counter. I'm sure to add to their profits. We leave only to find out that my husbands phone would not dial out or receive calls. Back to the store we went! Once home we found all of the discrepancies with our bill and the things we did not approve. STAY AWAY from this store if you are looking for any kind of explanation on anything you are buying! read more