So my wife broke her phone screen on her Samsung Galaxy s23 ultra and being a $1000 phone I wanted…read moreto get it replaced for her. Went to City Cell for the repair. Mine there told me it would be $200 +75 labor, and this was in line with what I was seeing the prices were online. I want to first give a kudos for Mike NOT charging that bullshit transaction fee that so many places are starting to do. So good on Mike for that one. The install job he did itself was great but there was a significant problem: this new screen was a generic 3rd party screen that was significantly smaller in size and noticeable because the S22 and up from Samsung have a semi curved edge that gives the phone a unique look. This was not the case with this new screen. Also this screen is incapable of producing 120hz even though the phone setting will still say that it's on. I mentioned this to Mike and I'm not trying to verbally beat the guy up in this review but he did get defensive and dismissive about it. I showed him side by side two identical phones (the one having this generic screen) the difference between 60hz and 120hz. He really wasn't interested. In the end I just requested that he puts the old cracked screen back on and I reluctantly had to make him a deal where he'd get this sub par screen back and keep $40 out of all this. So he did refund the money and losing out $40 was still better than making a civil case out of this. But I'm just left wondering how someone who works on screens doesn't know the difference in screen refresh rates.

The owner Mike continues to be the best to work with. I've purchased several phones and cell phone…read moreplans with him over the past 5 years and have no complaints. He's always gone out of his way to help me. Highly recommend.

If you have an iPhone that just needs a new SIM card, this store will refuse to replace the SIM…read morecard and instead tell you that your only option is to buy a new phone (not true - we just had two iPhones, both a newer model and an older model, have their SIM cards replaced at t-mobile the same week and we were in and out of the store in less than 5 minutes). After speaking with customer service afterwards, the "manager" will then get into a screaming match with the agent on your phone and none of the waived fees or credits guaranteed will be applied. So now you have a new iPhone that you didn't need and you're stuck in a new contract with a company that has no problem with VERY obviously scamming you. 10/10 don't recommend in any way, shape, or form - this was actually insane

Went to this location today to find out why Best Buy could not log into my account, I was being…read morehelped by an associate named Aidan and I have never been more satisfied in my life......Aidan looked over my account and helped me and my son get new phones and I will NEVER go back to Best Buy for phones again. Aidan is a true asset to your company and I am telling all my friends and family about this young man.

These kind of stores tend to be a crap shoot. This place is top notch. Took my daughter's phone in…read moreto get fixed and was glad we ended up there. Very honest about the repairs and super fair pricing. Highly recommend for your next screen repair.

Flew into Cleveland and broke my screen, this place provided with excellent service and customer…read morecare. Would recommend to family and friends.

EDIT: Myself, my husband and 4 year old daughter went back this morning to have him fix the green…read moreblinking and he told me I broke it, it's not his fault. Within an hour of picking the phone up yesterday it started flashing green and it's MY fault? Everything I read says it's either the display flex isn't perfectly seated or the replacement panel is defective. HE THEN CALLED THE POLICE AND HAD EVEN MY 4 YEAR OLD REMOVED FROM THE STORE! This man doesn't deserve to have a business in North Royalton. READ THE ONE STAR REVIEWS. THEY ARE ALL THE SAME STORY. I PROMISE YOU THE 5 STAR REVIEWS ARE FRIENDS/FAMILY AND ALSO GO BACK WAY BEFORE HE OWNED THIS PLACE. Please please please avoid this place!!!! ID GIVE ZERO STARS IF I COULD! Dropped my phone off Thursday to have the battery replaced because my phone kept freezing and have the back screen crack repaired. Picked it up Friday, was told "it still might not be dry but it should be okay, just put it in the case". Saturday, my phone is still freezing and to my shock and surprise, the back of the phone was cracked again. I brought it back at 1pm, not even 24 hours after picking it up. I called about 4:30 to see if it was ready and was told he had to order a part and I couldn't get my phone until Monday. Well, excuse me but did I say it's okay to keep my phone until Monday? I certainly did not. He claimed he called my husband, that's a lie. No missed call, no voicemail. He said the other guy who worked on my phone "used the wrong glue", whatever that means, and then literally in the same sentence accused ME of cracking my phone! I told him put my phone back together, I'm coming to get it. He's a terrible person to deal with. ZERO customer service skills. These reviews literally have to be his friends and family. THE BEST PART IS 8PM, MY ENTIRE PHONE SCREEN IS NOW BLINKING BRIGHT GREEN AND I CAN'T GET IT TO STOP. NOW MY PHONE IS COMPLETELY UNUSEABLE. I WILL BE CONTACTING TO GET A REFUND BECAUSE NOW I CANT EVEN TRADE MY PHONE IN FOR A NEW ONE!!!!!!!!!! STAY. AWAY.

I paid to have my charging port fixed. It lasted 6months. I paid to have it fixed again - lasted…read moreONE WEEK. Port is still loos, keeps loosing connection and wont charge. Fast Fix wont replace the bad charging port they installed. They told me its the battery but when I put it on my wireless charger - it charges my phone. I WONT GO BACK

Jitu is a delight of a person with stellar tech skills and great business acumen. Thank you for…read morefixing the screen on my finicky cell phone! My life is so much better now!

From the owner: The Fix, conveniently located inside the Walmart at 8585 Pearl Rd in Strongsville, OH, is your…read moretrusted destination for expert tech repair. Our skilled technicians specialize in fixing a wide range of devices, including smartphones, tablets, computers, and gaming consoles. We handle common issues like cracked screens, battery replacements, and charging port repairs for all major brands, including iPhone, Samsung, and PlayStation. Visit us for a professional, fast, and reliable service with a free diagnostic.

The man that I asked for help was very rude to me.He acted like I was wasting his time.Im a new…read morecustomer to At&T Was very upset over this treatment I was there Monday August 31 2026 at 2:45 pm

Att is the worst wifi in the world. They will make your wifi slow to try to sell you stuff. The…read moretechnical support are foreign special ed agents who don't know English please don't waste your money on this

The owner of cell doc (I think his name is Kal?) was very personable and helpful…read more I had my screen fixed at a different facility and the screen did not work like it once did. Cell doc replaced my screen for a very reasonable price and now it works just like new!

Very efficient. Definitely recommend …read more Ladies were very nice. Will spread the word I recommend this place if you want to have your phone fix!

After being disappointed with a local photo service ( which wanted to charge 4 times the quoted…read moreprice in order to have it done in four days) I turned to Office Max in Middleburg Hts., Ohio. I had was then in need of quick printing service for images. Khalil at the Middleburg Hts Office Max listened to what I needed, gave me a concise solution, and followed through. The price was litterally 3 to 4 times less than what I was quoted elsewhere and took only a couple hours. I highly recommend this service and appreciate Khalil's time and attention to detail.

I am interested why every employee that works at this Office Max hates their job so much that they…read moreneed to take it out on the customers. Deb, the sad,worn out, miserable, poor lady behind the counter today sealed my decision to never use this store again. All i wanted to do was recover from a difficult day at work myself (the irony was not lost on me, however I try and compensate my woes with kindness and compassion for others) and recycle our office's ink cartridges. When first approaching the counter, i was immediately made to feel as if me walking through the door was ruining her day. And if the sighs and groans weren't enough to detract me from completing the transaction, hitting the keyboard keys with disdain certainly completed the whole effect of, " I wish you'd just go away, annoying customer " did. Mind you, I said nothing except "hello" to this woman. She was annoyed I didn't have the account phone number, but I handed her my member number! I don't see how it's my fault that she wasn't trained thoroughly and couldn't figure it out. I suspect that she was just pretending to enter the member number so that she had reason to groan more and make me feel unwanted at the counter. It continued on from there for another 5 minutes, but there's no need to bore you with those details. It just got ridiculous. The manager in this store is the real problem, however. Employees are only as good as their training. Although I highly doubt Deb would be happy at any job.

Love that every time I crack my iphone screen protector, they put on a new one for $10.read more

Great service from James who stayed beyond closing time to help us out. I was so grateful for his…read moreexpertise and professionalism. Great job!!

Olive Branch MS ATT store is the worst stire ever...I wish I could give them neg stars - no…read morecustomer service & not knowledgeable about their products/programs...don't waste ur time by going there they are just gonna point u online

Horrible first I walked in it seems only 2 employees which is ok waited 25 min to be service well…read morethe customer service was doing some well customer service with the prior customer it was 3 more customer after me also waiting but he acknowledged everyone but continue talking about no. Related personal bussiness with the customer example about the customer employer and where can she eat for free lol and me WAITING 25 min hearing $@)&&)&) that was unrelevant if you have 1 hour to spend by all mean come in to the store if you have time to kill and waste and don't mind hearing people bussiness but if you are ina tight schedule or believe in take care of your business and get the )&)&)& out AVOID it