We had THE BEST experience here today. Not for the newness of the store, not for pricing()…read morecertainly not for parking. But solely for Alex who was patient with our lack of knowledge with the fast paced technology, kindhearted, informative about our old phones, and what to expect from our new phones, how they will interact when pairing with Apple Watches and very talented in other areas . Alex is a great tweener. She relates to the newness of technology, yet she appreciates what others face when they don't quite get what is going on. Kudos Apple Store. She's a keeper.

Great service!! Very helpful staff. They transferred all current iPhone info to the new iPhone. I…read morewould recommend them to anyone looking for an Apple product. And your pet can go in with you

On September 22nd, 2025, I took my phone to Rick to get a new screen installed after I cracked it…read moreand lines started showing up, freezing the screen completely. Rick charged me $140 for a new screen. That same screen had multiple functional errors. Let's start with the fact that it was thick and didn't fit the screen, which messed up my touchscreen accessory. The camera looked dusty and adjusted my pictures to be super bright. Also, the screen's backlight didn't adjust to sunlight as the normal screen would, causing the battery to die more easily and faster. Then, after some time, the whole screen would jump while I was typing, so I got used to locking and unlocking my phone as a way to briefly fix it. Overall, it had multiple faults that it didn't originally have, which I thought was weird. Then, on January 28th, 2026, the whole screen went completely black. Randomly. Unfortunately, I moved out of the state, so I couldn't bring it in since I'd have a "warranty" with Rick. I took it to a new shop in my area, and they let me know that the screen used was a Dupe or a dupe of a dupe. It's made out of the country, and they explained it is a 3rd-generation fake screen and is one of the most terrible fake screens to put on a phone. The lighting was different than what I needed, and they even mentioned that those screens come with touchscreen accessory problems as well because it's not meant for my phone. Anyhow, I paid $160 for a new screen in a new place for a quality screen. Only $20 more for something that lasts. I am very disappointed that I wasted $140 here for a fast fix.

I found him online and my cracked iPhone screen was fixed in 30 minutes. It looks as good as new…read more The process was painless. My only challenge was knowing where to go. The business is in his house and the parking is around the corner on a side street. I missed it and had to turn around. The owner met me at the door because I told him I was coming, but I'm not sure I would have known what to do if I arrived and he wasn't there. I think you walk on the porch and ring the doorbell. (Or just call him) However, now that you have that info- you should be good to go. He guarantees his work- so I feel good about the work that was done. I'd go back for future cracked screen (though hopefully no more).

These kind of stores tend to be a crap shoot. This place is top notch. Took my daughter's phone in…read moreto get fixed and was glad we ended up there. Very honest about the repairs and super fair pricing. Highly recommend for your next screen repair.

Flew into Cleveland and broke my screen, this place provided with excellent service and customer…read morecare. Would recommend to family and friends.

Worst company & people ever. Jessica screwed up my account so bad and the account is 3 x's what…read moreshe quoted. no recourse - I'm stuck for 3 years. It took me six trips to get activated, had to go get my own Sim card from other stores, I have an additional line on my account at their fault and the "can't fix it", I have spent over 100 hours on the phone with AT&T customer support and technical support. Nothing works. My phones do not work at all in Florida and we only partially get Internet here in Ohio, I could go on and on. Don't go with AT&T.

Joe G greeted me the second I walked in the door. He was professional and polite. He walked me…read morethrough the plans and phones and found what the best plan was for me. I was in the process of setting up a new phone and the process was seamless. Thanks Joe!

This is the dumbest set up. All I want to do is return equipment. That's it…read more So I have to scan in, fill out something in my phone then I'm "in line". I see on a board to my left that six other ppl are "in line" ahead of me. So now I'm sitting in my car waiting for them to txt me my turn. So five minutes later I'm called in through txt ...mind you I'm parked in front so no one has come out or went in...so how are six customers in front of me? Like seeing that would have ppl go into a store or leave the area and the prompts from txt are short. One minute between your up soon and get to the store it's your turn. The associate was very nice though I'm criticizing the process not this guy.

September 2024 Spectrum reps offered us their cable and…read morephone services. A Buy Out of UP TO $500 Per phone was promised by multiple reps within spectrum. I transferred 6 phones and spent over $2100 in this process. They have refused to process the buy out because the agents in their process supposedly neglected to have me sign a document of intent. ***I want and deserve the $2100 promised to me for initiating these transfers. However they refuse to stand behind their policy and tell me it is too late to adjust because X document was not provided or me to sign.

EDIT: Myself, my husband and 4 year old daughter went back this morning to have him fix the green…read moreblinking and he told me I broke it, it's not his fault. Within an hour of picking the phone up yesterday it started flashing green and it's MY fault? Everything I read says it's either the display flex isn't perfectly seated or the replacement panel is defective. HE THEN CALLED THE POLICE AND HAD EVEN MY 4 YEAR OLD REMOVED FROM THE STORE! This man doesn't deserve to have a business in North Royalton. READ THE ONE STAR REVIEWS. THEY ARE ALL THE SAME STORY. I PROMISE YOU THE 5 STAR REVIEWS ARE FRIENDS/FAMILY AND ALSO GO BACK WAY BEFORE HE OWNED THIS PLACE. Please please please avoid this place!!!! ID GIVE ZERO STARS IF I COULD! Dropped my phone off Thursday to have the battery replaced because my phone kept freezing and have the back screen crack repaired. Picked it up Friday, was told "it still might not be dry but it should be okay, just put it in the case". Saturday, my phone is still freezing and to my shock and surprise, the back of the phone was cracked again. I brought it back at 1pm, not even 24 hours after picking it up. I called about 4:30 to see if it was ready and was told he had to order a part and I couldn't get my phone until Monday. Well, excuse me but did I say it's okay to keep my phone until Monday? I certainly did not. He claimed he called my husband, that's a lie. No missed call, no voicemail. He said the other guy who worked on my phone "used the wrong glue", whatever that means, and then literally in the same sentence accused ME of cracking my phone! I told him put my phone back together, I'm coming to get it. He's a terrible person to deal with. ZERO customer service skills. These reviews literally have to be his friends and family. THE BEST PART IS 8PM, MY ENTIRE PHONE SCREEN IS NOW BLINKING BRIGHT GREEN AND I CAN'T GET IT TO STOP. NOW MY PHONE IS COMPLETELY UNUSEABLE. I WILL BE CONTACTING TO GET A REFUND BECAUSE NOW I CANT EVEN TRADE MY PHONE IN FOR A NEW ONE!!!!!!!!!! STAY. AWAY.

I paid to have my charging port fixed. It lasted 6months. I paid to have it fixed again - lasted…read moreONE WEEK. Port is still loos, keeps loosing connection and wont charge. Fast Fix wont replace the bad charging port they installed. They told me its the battery but when I put it on my wireless charger - it charges my phone. I WONT GO BACK