drove here twice for a scheduled appointment over 45 min from my house for the staff to tell me two weeks in a row now that they canceled my appointment and had no idea why i was here. felt helpless! cried a little and then Anthony got on the phone with the insurance people after i kind of freaked out and worked hard to help me fix the problem. Bless his heart for dealing with a crazy woman. read more

They never answer the phones here. I've tried to call this store a few times over the last few days as only corporate stores deal with FirstNet and nobody answers the phone. For being a corporate store this is horrible customer service and needs to be addressed by management. read more

Three words: great customer service ! Kristen is amazing ! If you want anyone to help you out and work with you on anything this is your go to girl! She's absolutely beautiful with a personality to match! The way she cares about her customers is amazing! And it was nice chatting with her as I got a phone for the first time to establish myself some credit. She really looks out. Ask for her if you do go to this location. read more

No. As much as they may try, not all AT&T locations are equal. They are some mythical locations that are hardly ever packed, have great service and help you with a smile. Me? I found said location in Independence, tucked away in a shopping center. See, I broke my long-running streak of never breaking a cell phone (ever) or having to replace one due to self-inflicted damage. Well, a few weeks ago I dropped my iPhone 3GS in a slushy puddle which it then marinated in for about 20 minutes before I found it. Needless to say, my goal of waiting for the iPhone 5 would not be met. Trying to find an AT&T location this close to the holiday season who wasn't sold out of 4S iPhones was a toss up. This is unfortunate for those of us who actually need a phone like this for our livelihood and who aren't just spoiled teenagers who think they *need* them. Anyways, I walked into this location, was welcomed by smiles and immediately assisted. I told the salesman what happened, and he brought out the very last iPhone 4S he had in stock for moi. Damn right pimply teenager! Looks like you're going to have to wait until next year... MWAHAHAHAHAHA! Moving on... Not only did I get the new phone I was looking for, fast, they also hooked me up with the Apple Care Plan--you know, just in case another puddle ate this phone. On top of that, they bundled it with a new case for free. They also checked into my phone plan to make sure I wasn't going over and costing myself more money. I had my new phone activated and was out the door in about 7-10 minutes. Pretty cool for a gal on the go, like me. I would gladly drive out of my way to visit this location again. Oh, and there's a FedEx Office in the same plaza that totally trumps the E9th/Downtown location. read more

Was nervous about stoppong in but that all changed when I met Kris Boyd. She gained my trust and BAM! Just like that I said goodbye to T-Mobile and Hello AT&T! Good Customer Service gets the job done! Well done! read more

The worst. I made an appointment. Twenty-plus minutes later, I was still waiting to be seen. My basic point, appointments are arbitrary here. The staff member who next handled my appointment was quite rude about it. If not for my employer's AT&T discount, I'd gladly switch. To which the customer service pro providing me service said, "Go ahead." In other words, they did not take my complaint about the appointment-wait time issue seriously and basically mocked it. IMO, AT&T is the worst and does little to improve its customer service. This tiny location is a testament to that. Also, their actual in-store selection is pretty limited compared to other locations and providers. read more

admittance: i am, always will be...a gadgetaholic. i like things. and stuff. sometimes these things and stuff involve new purchases. this purchase, though the product is not all together bad, is a BIG FAT OL MUTHA FLIPPIN RIP OFF. let's talk the concept of rebates. most stupid conglomerate corporate america companies (hereafter referred to as "The Man") offer rebates on larger technological purchases. Wireless providers, be it of the cellular nature, wifi nature, or other, are included in this american tradition of rip off. oops. getting ahead of myself. back in the day, if you bought something that had a rebate, and you actually REMEMBER to mail that thing in on time, a few months later you get your check in the mail to deposit into your account thanking you for your little purchase. or big purchase. or gigantic holy crap i blew my paycheck purchase. ooops there goes the down payment on our house purchase. was that my mortgage purchase. sidetracked. sorry. nowadays, The Man wants to make things more effing difficult. The Man feels that you can no longer be responsible enough to handle a check thanking you for business. Apparently The Man thinks there is too much check fraud in the world today. how this is possible, i don't know. thank you Frank Abagnale. Because of The Man's sincere lack of trust issues (go seek relationship therapy, jerkoff), customers are now mailed visa cards in the amount of their rebate to supposedly "use anywhere visa is accepted". THIS IS BULLSHIT. because i just spent my entire morning trying to use the effing thing at: the salon the mall a restaurant to pay a bill a clothing store. NONE of these places accepted it. and if they thought they did, it would come up "declined", though it's never been used. I called The Man from two of the locations requesting assistance. The Man said it had sixteen failed attempts in use, and in different sums. i watched the dude swipe the damn thing at the store. maximum? four times. and NOT for the amount The Man was claiming. after calling back, i received another friendly (lace this with sarcasm, please, since i can't bold it) customer service representative. this woman was the rudest CSR in existence, who told me that it was my fault the card wasn't working, and that salons add 20% onto the card automatically and the other purchases would not be accepted either. i tell The Man Representative to send me a check and cancel the card. she snaps at me that is impossible and snaps some more. after snapping at me that she'll transfer me to a CS The Man supervisor, she hangs up on me. The Man. Holding me down. I will never purchase another gadget with promises of rebates again if they involve these stupid visa rebate cards. no one accepts them, the customer service was horrible (and rude) and now i am out $100 and gained a stupid piece of useless plastic. congratulations, AT&T Wireless Rebate Customer Service. You've just received my Douchebag of the Month Award. EFF YOU THE MAN. EFF FREAKIN YOU. read more

Waited 20 minutes despite having an appointment, sales reps working in the store were antagonistic at best. Awful experience with rude workers. read more

Great customer service. Always very friendly. By far this is the best att store. But have a appt when you want to go store is usually pretty busy read more

Got awesome customer service!!! So personable and helpful and I am satisfied with all the info they gave me to make a choice about changing my plan. Thanx Geremy and Adam!!! read more

My wife's android phone after two years began suffering many complications. The store was very busy. My wife and I appreciated the immediate attention from the service rep upon entering the store. After taking our information it was about 20 minutes before we were fully assisted. Although assisting us took awhile because of the issues we had with the phone; Rebecca the Asst Store Manager helped us every step of the way and was very patient. She was very friendly and positive throughout the entire process. I will most certainly be returning to this location for all my issues thanks to her service. Oh, my wife's phone is working great. read more

Switching to AT&T was a great decision, and I'm glad that this store is where I do business. Everything I've ever done there, from getting a new phone, to adding lines, to replacing a damaged device has been easy and pleasant. Friendly and knowledgeable sales staff who obviously care about their customers. Thank you thank you thank you! read more