Repaired a Bose Wave Radio for me. Works great, good price, good service. Highly recommend.read more

Awful customer service. The owner was very rulde to us and took no ownership of the repair issue…read morecaused by him. Very disappointing. Please avoid this place.

I recently visited the Strongsville store on 2 consecutive Sat. mornings, to get some help with…read moresetting up/understanding the features on my new Samsung phone. Jett treated me and the other customers with courtesy and kindness and focused on each of us as though we were their only client. We got good-old-fashioned customer CARE. I didn't feel rushed or like my questions were dumb, and I got the education I came for and more. They're top notch! I wholeheartedly recommend this business and this technician in particular. I'll definitely return for any future needs!

This is an update to my July 5, 2026 review. The phone has the same problem despite the repair.read more

Not sure if I have correct office but I've been dealing with the office of the President of…read moreCricket. I purchased a phone on line unfortunately I had to cancel it I called within 48 hours to cancel. I was told it was cancelled. Not having a good feeling about it I called the next day to make sure it was cancelled.the yi7ng man I spoke to said it had not been canceled but that he would cancel it right then he asked me if I was going to be using my number and I said I had planned on using the number I had he said well it's a good thing you're canceling because we have a new configuration and your number isn't going to work so it would have been canceled anyway I said well good he said you should be receiving your refund in five to seven days I said will I get refunded for the $60 plan I bought also because it's not I wouldn't have worked he said yes you will and I said okay thank you goodbye 5 days went by 10 days went by 15 days went by and no refund I had a letter that stated that the money wasn't going to be taken out of my account until I received the phone but it was taken out of my account right away a letter later said that I was not entitled to refund something to do with having both of them phone during a time of in the middle of billing I didn't really understand what it meant but their policy is you have I believe 14 days to cancel a purchase like that and they were not going to stand by it they refuse to refund me my bank even tried to file for them to refund me and they still refused. I put in a informal complaint with the FCC the FCC contacted them and I received a phone call from The Office of the President of cricket the man asked me to tell him my story so I did he said he would investigate it took approximately 2 weeks for them to decide that I was entitled to a refund for the phone and my plan I told him I no longer had the phone I was very frustrated because when I decided finally I needed to have a phone because I hadn't had a phone I tried to have it service turned on only to find out that the phone had issues and they couldn't give me service on that phone that I would have to turn the phone in I said I'm really resistant to turning in the phone because I will get back a used phone that's refurbished that I paid for a brand new one the gentleman said well you'll have to talk about that with them at this point I had already just paid him another $40 to try to get service on the phone because the 60 I had paid wasn't going to work for that I said if I turn in the phone it'll be another month before I get it back so I'll have paid another $40 for another month of service I'm not going to be able to use he said I'm really sorry. After that's when I call the FCC so on November 19th of 2024 I am told I'm going to be mail to check for the $60 plan I said thank you very very much said I should be receiving it anywhere from 7:00 to 10:00 maybe 15 days I said okay I will look for it in December around right before Christmas I called I have not received the check they told me to wait longer finally in January of 2025 I received the $60 check I said okay finally it's over I took the check down to my local Merchant to be cashed low and behold two days later I find out that the check was bad now I have a $25 bad check fee to pay to this Merchant plus my reputation is no longer as good as it was before this check I was really upset I called cricket and I said this was completely and totally unacceptable and that on top of the $60 they owe me $25 because had that check been good I would not be having another debt they said they had to investigate I said well that's on your end because I did nothing wrong and I said I didn't want another check I wanted them to direct deposit because I don't know where to cash this check mail and I don't trust their checks they sent me a check anyway and they refuse to acknowledge any wrongdoing on the $25 bad check fee that I got because of them so beware if you have Cricket or you any money make sure you check with their bank make sure the funds are in it and that they have the right account number in the right routing number on the check otherwise you could be stuck with the bad chick feels so so all I know all I got back was really $35 after the 60 and the and the $220 I spent on the phone that's all I got back there's no Integrity of that company to not acknowledge that they are responsible for me having to pay a fee on their bad check is just. I wish I could give mine a Stars but then there's not enough stores cuz it definitely more than five.

Lavanya was amazing, she helped my mom and I pick out the phones we were looking for and was very…read moreknowledgeable great customer service!

Joe was an amazing help. Quick and painless for fixing my phone with the charging port issue…read more Highly recommend.

Went to today and Henry H. took care of us. He was knowledgeable, helpful and fixed my wife and my…read morephone right away.

Best service!!! We warranty all services and product…read more.. Cheapest price in town.. please be responsible with your device ...

I took my son's phone to this place to get a new battery and the back glass fixed on his IPhone…read moreyesterday. We dropped it off about 11am and was told it would take about 3 hours. We go back up there at 4pm and was told it's still not ready to come back in 45 minutes. We get back up there at 5:15, get the phone and leave. 2 hours later the phone blew up! I take it back up there this morning and they tell me a technician needs to look at it and says it was the charger and all they can do is give me a $75 store credit as if I would EVER purchase anything from them again! They also took the battery out that they replaced when I went back up to get the phone back. If the battery was not the cause of the issue then why wouldn't you leave it in there? Seems shady to me.

Do not buy X2 lithium ion motorcycle batteries here. I purchased one of these and it failed in less…read morethan a month, for no reason, it shut down while cranking and left me stranded. I first tried to take it back on the weekend, but their "customer service" is only available when the manager is there as the general employees are all that work the weekends and would not help me. Returned on Monday and after checking the battery and having it fail the current test, they still would not give me my money back. Manager referred to the owner, whom also refused to give me my money back. This is a defective product, backed by poor customer support. Specifically the Fairlawn, OH store. Would not recommend these guys to anyone.

Got the most amazing service! Not only did he find the right batteries, but helped me problem…read moresolve and fix my project! Above and beyond!

THE go to place for any cell phone repair! I recently cracked my phone screen and needed a quick…read morefix. I came across Celltech, called ahead if they had time and drove over to drop my phone off. The owners are very friendly and funny. She was able to get my phone in and have the screen replaced in about a day. It also seemed like a one stop shop for others; you can pay your phone bill there and get phone accessories. Will definitely be back for other phone needs!

This was honestly the worst TSA PreCheck experience I've ever had. The employee was rude and…read moreargumentative before I had even said hello. She was not helpful, friendly, or welcoming, and every interaction felt unnecessarily difficult. At one point, another employee actually had to step in and tell her to stop because her customer service was inappropriate. Even when she was attempting to help, her attitude came across as condescending and as if she needed to argue about everything rather than simply assist. I understand that working with the public can be frustrating, but there is no reason for a customer to be treated this way. Unfortunately, based on this experience, I would not return to this location for TSA PreCheck and would not recommend it to others.

I never leave bad reviews, it has to be a very extreme circumstance for me to do it; however, I…read morereceived the worst customer service I've ever received in my life. I was trying to get an item printed up for my small business (which is part of why I never leave bad reviews, because I understand what it's like trying to run a business). I called my order in because it was technically a reorder of a print I just got done the previous day but needed more of. The person over the phone told me that they should have it done that day. I went in that day to check on it and they told me, oh there's no way we'll have it done because our printer is down. I understood and left. I checked the following day just to be told that they don't take orders over the phone and no one would have put my order in. I explained it would have been nice to know that when I came in to check on my order the previous day, as I am relying on this order for my business. My response was basically oh well, no one put your order in and we don't have it. I was in shock to be treated in such a flippant, disregarded way. I would be absolutely embarrassed for a customer to come into my shop and get treated in that manner. I then tried calling corporate to report the matter but could not get a representative to answer the phone! I was trying to call just to report the situation in a private way, but since there was no way for me to privately settle the matter, I felt compelled to leave a review.