I visited the Macedonia, OH location yesterday to print funeral programs. We had the pleasure of…read morebeing assisted by Kain. He was Awesome! I say this because he was patient, kind, and very easy going. He let us know of different paper options as well as ways to cut down on costs. During our time of bereavement, I so appreciate having Kain go above and beyond to assist us and make it easy to do business with Office Depot.

Wow, the store was virtually empty with the exception of a few customers at the copy center. I…read moreasked the gentleman working the front counter where an item would be and he shared with me that they don't carry it but he would show me what they have. No offer to look online for the item to see if he could make a sale today. Lo and behold the item is available online. He was informed that the item is available online and only then did he want to make a sale for his store. If your store is or isn't busy take a moment to help the customer and make the sale. I just ordered it online from another retailer.

I love this place. I used to go to Office Max and I am glad they stopped in and acquired our…read morebusiness for all of our printing needs. I receive pdf's on every document and they accommodate all my changes without ever complaining. They also deliver within a reasonable distance.

Just bizarre.... Whom I assume is an employee of the store, approached the counter where I was…read morestanding. Hair down to his mid-waist, fingernails nails I would estimate that 4 to 5 inches in length. This is the impression Verizon is making on me, which is a tad scary and a lot off-putting. He then pointed to an intern whom he advised was an intern who had absolutely no authority whatsoever, and, consequently, there was no point in talking to her. I am on a business account with my nephew's business, and, after advising this impressive Verizon employee (8 years of experience he informed me) )immediately advised me that he was not authorized to communicate with me. He then turns his back to me, walks away, and telephones my nephew. My nephew and I were not impressed. I then grabbed my phone(my problem was a crack in the front cover) and left the store. Verizon simply must not be interested in over-the-counter business in small retail. Absolutely disturbing.

Interaction #1: Employees at the store gave me incorrect information that caused me to be…read moreovercharged $300. Interaction #2: Even though there were no other customers in the store, the manager was annoyed to answer my questions and said I should call customer service instead of bringing my questions there. He passed me off to another (more pleasant) employee, left the store, and returned smelling strongly of marijuana. He then stood by and oversaw further mistaken adjustments to my account without noticing I was on the wrong plan for my situation. Interaction 3: The manager refused to take any responsibility for incorrect information given out by his employees and that he did not notice. He offered no assistance. He was rude and raised his voice. Resorting to phone customer service finally, I was only refunded $150 of $300. My advice: Go to any other Verizon location, not this one, or dial 611 for customer service rather than deal with incompetence and unpleasantness. Verizon should find a non-customer facing role for this current manager, train his much more pleasant employees so that they have correct information, and promote one of them into his position instead.

This is a place I end up at a lot. It close and convenient. This is a pack and shop place, so I can…read moreunload all my shipping in one place. Exterior/Location: in a strip mall in downtown Chagrin Falls Interior: Plain and office like. It's not a good looking place. The lighting is dim. The interior can use a facelift. Maybe I'm being over critical of a pack and ship office, but in can use some visual interest other than cardboard. Vibe/Ambiance: zero. None. It's all business in here. Staff: they aren't over friendly. They are not enthusiastic. They just want to know if your label has postage or not. Clientele: It can be anyone looking to ship a package. Price: my items usually have postage, therefore I can't honestly comment. Must get items: Maybe cardboard boxes. Why I love or hate it: I appreciate the service they provide. There business make my life easier. Final thoughts: it's a great one stop shop shipping location.

Love this place. They package all my returns and send it out through whatever service it needs to…read morego!! We use them a lot.

I took in my little laptop hoping maybe it was fixable, but resigned to possibly having to replace…read moreit. By mid-afternoon they called back with a simple solution. It's great and I'm delighted to have it back in great condition. The partners are fun to talk to as well, which was a bright spot in my day -- I don't often have a chance to discuss the beauty of a vintage Corvette in the course of an otherwise average day.

I brought in an old iMac G4 for repair. I had been scanning old pics on that machine from…read morenegatives and unfortunately it crashed. The guys took a look at it, and long story short, it couldn't be fixed. While I was devastated, the guys there treated me very fairly. Kudos to Matt! They saw my disappointment and only charged me the diagnostic fee. I would not hesitate to take a computer there again for a repair. That said, they are slow on follow-up and need to communicate better with customers. Other than that, I have no complaints whatsoever.

Joe saved the day for me. My new laptop stopped working randomly one morning. When it wouldn't…read morerespond to the charging cord or anything, I figured I was in for a doozy. I purchased the laptop from Best Buy and added insurance but my only option with them was to have Best Buy take my machine and ship it to their service center, to be returned to me in 6-8 weeks. Yeah um, as a consultant, that's hardly an option. Joe had me up and running within a few hours and even provided a loaner so I could in the meantime. Happy to support a local business and grateful the process was smooth. Hoping I don't need to return for anymore tech assistance but won't hesitate to do so. Note that Joe only accepts cash so you'll want to factor that in.

Extremely rude, gave me the wrong product, refused to fix it. Made me pay and shooed me out of the…read morestore. Go anywhere else but here.

Repaired a Bose Wave Radio for me. Works great, good price, good service. Highly recommend.read more

Awful customer service. The owner was very rulde to us and took no ownership of the repair issue…read morecaused by him. Very disappointing. Please avoid this place.

I just want to praise a local Strongsville business, EZ Tech Computers. I had a laptop problem they…read morerepaired and I was extremely impressed. The service is excellent and the people there are knowledgeable and friendly. I would highly recommend EZ Tech Computers for any of your computer problems.

Outstanding service again from owner Essa Zaboura!! Just purchased our fourth used computer…read more Essa's upgrades and modifications are amazing. Why pay full retail on a new computer, when Essa can customize a remarkable "like-new" machine!