FedEx Office Print & Ship Center is conveniently located in Mayfield Heights. If you've been using…read moreFedEx for a while, you'll remember their previous location up the street. They now have a brand new home down the street, new management, and employees. I wasn't at all impressed with my experience. I even drove to another location later in the day to do a shipment. SERVICES/INVENTORY: The store offers printing, shipping, and mailing services. The checkout is organized into Shipping and Printing for easier checkout. There is a retail section at the store with books (most 40% off), planners, shipping supplies, greeting cards, and miscellaneous. I purchased packing tape, packing peanuts (x2), and packing bubbles spending $20 something. Inventory wasn't well replenished. I had to ask for more packing peanuts since they weren't on the shelves. I really wanted bigger bubbles but they weren't available. Only one package was on the sales floor. The peanuts did not even fill one medium box. I wish that there was a bigger package. Overall, I wasn't happy with the inventory. CUSTOMER SERVICE: The customer service was painfully slow. I considered leaving because stopping for a few packaging supplies shouldn't take this long. The payment system went down multiple times. I had to be transferred to two checkouts both of which were problematic. There were no bags to carry out my merchandise. Employees were explaining the shopping tiers to customers very well. The number of days and pricing per each. The conversations were very value-oriented and helpful to customers. I needed to mail a package after packaging. I went out of my way to Beachwood. I did not want to experience long waits and payment system failures. While a convenient location, I won't return in the future just because my time is valuable.

Counter help is useless. Was told to create an account and then come back. I chose to use in store…read morecomputer and after being prompted to input the same info multiple times, I sought help, for which their response was " I'm usually behind the counter on the other side". She made no effort to help. I left in frustration, only to hear "thank you, come again" as I left. I spent an hour in total in the store. I then went to UPS and was able to get my needs met within 15 min.

New store manager changed everything so give it a try. This store is awesome. It's farther from my…read morehouse by 10 miles vs Office Depot but I am making it my go to store. The staff is awesome. Friendly, helpful and great to deal with. Well run store and the have bargain bins in the back to sort thru. A million stars!!!

Worst printing experience ever! It pains me to give a 1 star review, but after paying $30 for a…read morecustom made cookbook I lovingly collected and designed as a gift for my sister, but recieving a messy stack of printer paper stapled together in a flimsy "pamplet," I won't give Staples more than 1 star. I am too embarrassed to post a photo of it, it's that bad. I put in the order online and picked up the cookbook at this Staples store a few days later. Now, when I submitted the order, I had no explanation as to why this book cost $30 for a single print and only one page of color. I assumed it was going to be incredibly beautiful and professional looking at that price. Nope! I was so embarrassed to give this to my sister. I immediately ordered a custom hardcover book to be made from my file from Barnes and Noble, which is what I should have done in the first place! And it was cheaper! Worst of all, the staff did NOTHING to try to salvage this when I was so clearly very upset when they handed it to me. It was incredibly cold and cruel. I tried to salvage it by finding a cover of any kind in the shopping part of the store to put over this "cookbook," but the store was so poorly stocked, I couldn't even find that! I should have just done this at work and save myself the hassle, the money, and the embarrassment. My wonderful sister was understanding when I presented her with this messy pile of papers after I spent so much time and effort gathering recipes from her friends and family. But I can't wait to give her the B&N hardcover custom cookbook when it arrives in a few days and I can put this debacle with Staples behind me.

I visited the Macedonia, OH location yesterday to print funeral programs. We had the pleasure of…read morebeing assisted by Kain. He was Awesome! I say this because he was patient, kind, and very easy going. He let us know of different paper options as well as ways to cut down on costs. During our time of bereavement, I so appreciate having Kain go above and beyond to assist us and make it easy to do business with Office Depot.

Wow, the store was virtually empty with the exception of a few customers at the copy center. I…read moreasked the gentleman working the front counter where an item would be and he shared with me that they don't carry it but he would show me what they have. No offer to look online for the item to see if he could make a sale today. Lo and behold the item is available online. He was informed that the item is available online and only then did he want to make a sale for his store. If your store is or isn't busy take a moment to help the customer and make the sale. I just ordered it online from another retailer.

They do such excellent work here. I've utilized their walk-in service for a range of projects and…read moreI'm always pleased. The prices is reasonable and the production time is efficient. This location is easy to access with a parking lot right out front. I recommend bringing your project in on a flash drive in a number of formats in case you need to make changes. You can also upload your file in advance if it's really large. If you're working on behalf of an organization, be sure to bring your tax exempt paperwork or ask if they have it on file already. I'm sure I'll be back soon as this is a great and friendly attentive to FedEx Office and other online printing options.

We need the programs for funeral and Copy king delivered......you…read more need copies fast go 2 Copy King Great people Thks

This is a place I end up at a lot. It close and convenient. This is a pack and shop place, so I can…read moreunload all my shipping in one place. Exterior/Location: in a strip mall in downtown Chagrin Falls Interior: Plain and office like. It's not a good looking place. The lighting is dim. The interior can use a facelift. Maybe I'm being over critical of a pack and ship office, but in can use some visual interest other than cardboard. Vibe/Ambiance: zero. None. It's all business in here. Staff: they aren't over friendly. They are not enthusiastic. They just want to know if your label has postage or not. Clientele: It can be anyone looking to ship a package. Price: my items usually have postage, therefore I can't honestly comment. Must get items: Maybe cardboard boxes. Why I love or hate it: I appreciate the service they provide. There business make my life easier. Final thoughts: it's a great one stop shop shipping location.

Love this place. They package all my returns and send it out through whatever service it needs to…read morego!! We use them a lot.

I received great service at the Strongsville Post Office today. There was a short line which moved…read morefast due to the efficiency of the staff. Sasha helped me send several letters by certified mail -- she did the forms, postage, postmark etc. I also purchased stamps and Sasha took the time and effort to show me the different designs of stamps I could purchase. Sasha did an outstanding job. She was efficient and effective. She gave me a friendly greeting when it was my turn, answered my questions, and helped me complete my order. Thank you Sasha.

I love this place. I used to go to Office Max and I am glad they stopped in and acquired our…read morebusiness for all of our printing needs. I receive pdf's on every document and they accommodate all my changes without ever complaining. They also deliver within a reasonable distance.

Fast, efficient service done correctly the first time at a reasonable price. Tony is a…read moreperfectionist.

Wonderful customer service. Friendly, helpful staff. Quick and efficient. I would definitely return…read morehere. Plus, they have a cute pup who greets you when you enter!