I received terrible treatment 2 days ago from Staples employees. I went to have a brochure photocopied for work, and I needed it for the following day. Despite having very few customers in the store the man at the printing desk told me I would have to wait 2 to 3 hours to have it done. I told him I did not have time to wait 2 to 3 hours - that I had driven in from a different city, and was there anything he could do to speed it up. He said no. I then proceeded to attempt to photocopy the brochure myself on their self pay photocopiers. An employee was in the printing area and I asked her for help since the brochure was 2 sided, and I was not sure how to load the 2nd side. She told me that she could not help me, in a very impolite tone of voice, because the brochure had a trademark on it, and she was not allowed to do it. I told her I was working for the company who had produced the brochure and the trademark, and that I would call them, or she could call them to verify it. She snapped at me saying "no" she would not call, and walked away relieved to not have to bother helping me. I had another brochure I wanted copied, and I asked her for assistance with this one, and she said she would not assist me with that one either. I then asked a different employee where the receipt books were, and he snapped at me "Aisle 10" in a mean tone of voice. I was unable to get my brochures printed at the store, and they did not have the file folders I needed. I did get a receipt book, and when I went to the checkout, the woman who refused to help me sauntered over to the cash register next to mine, to gleefully sneer at me. Clearly she felt she'd "won" something by blocking me from getting what I wanted, and appeared happy that I was leaving almost empty handed. I give them one star because the person who checked me out, was civil and polite, and because I am not allowed to give zero stars on this review. This store will not stay in business long with such horrible customer service. *Also the idea of wasting 2 or 3 hours for this brochure to be copied, then coming back and have them tell me they wouldn't do it because there is a trademark on it wold have been really bad. The man that reviewed the brochure initially to have it copied should have told me they wouldn't do it up front. Thankfully I was able to get it copied elsewhere in a timely manner. read more