I just stopped by here to mail a package. While I didn't realize that FedEx can't mail to P.O…read more Boxes I still would like to point out how incredibly helpful the young gentleman at the desk was. Not only did they help me select a suitable box, but they also helped me trim down the box to a size that would fit my items. Truly wonderful customer service!!

I went to the Richmond Hts FedEx location to make copies of simple black and white pages. I needed…read more200 copies and expected to pay around $20-30 for these copies. A staff person offered to assist me, which I accepted - later to learn that this service alone cost me over $18. My total bill was over $82 for my 200 copies! I feel like I was swindled, but what could I do after the copies were already done? I am frugal and shop for the best prices, but I did not think this purchase warranted such efforts. Now I know better - and I will never return to FedEx for any service.

This neighborhood shop is unique! Right when you step foot in the door, you'll see a myriad of…read moreitems for all ages and budgets. The owners have fantastic taste, and a bit of whimsy, selling hats, jewelry, beautiful scarves, children's puppets and toys, greeting cards, candles, board games...do treat yourself!! This is a one of a kind place, and it's adjacent to Cedar Lee Bikes

Fun Fact: The store carries cute Cleveland Heights totes perfect for residents and tourists…read more I always wanted to stop by Olie's Gift Shop, and finally did on a slow Sunday. It's every woodland fairy's dream, there are so many gorgeous nature inspired accessories, home goods, purses, and toys. The store is a perfect destination for high-quality one-of-a-kind gifts where you can buy a unique item, a card, some chocolate, quirky socks, and even fabric flowers. It's one of those spots that feels like a hidden gem. As soon as I walked in, I was greeted with that cozy, welcoming vibe that makes you want to stay and look around longer than you planned. I only planned to stop in for a few minutes but wandered forever. The shop is small but packed with personality. There were shelves full of quirky, thoughtful, and often hilarious gifts--everything from locally made candles and clever greeting cards to colorful mugs and Cleveland-themed merch. You can find beauty products, stickers, pins, home goods, puzzles, knit socks, like everything. It felt like every corner had something fun to discover, and I ended up grabbing a cute velvet makeup bag (great value, only $18). One of the coolest parts is that it also doubles as a shipping center in case you'll want to send something to your loved one. I chatted with the owner while checking out, and found her to be very friendly and genuine. It had that community feel--like a place people come to not just shop, but connect. Overall, Olie's is the kind of neighborhood shop I wish every community had: fun, useful, local, and full of heart. I'll definitely be back for greeting cards and gifts. Parking note: You can find street parking in the area or park in two nearby lots off Lee Road.

Came to this location on three separate occasions to do fingerprinting with an appointment. Twice…read morethe systems were down even when I called prior to confirm the systems are running. The third time they did not have a technician at the site that is licensed to assist, even though I called prior to scheduling an appointment.

Stopped in to do a return and was not greeted or spoken to by the staff member for over 5 minutes…read more She was working on an issue with the printer with another guest, and on the phone with someone trying to figure it out, but I would have appreciated a quick "hello, I'll be right with you." I said hello and asked if I could do my simple return to which I was told no, she was busy. I left and ran another errand in the complex and return about 10 minutes later. I was then greeted and she scanned my return. Also taped up the package for me, which I appreciated. A little customer service really can go a long way.

New store manager changed everything so give it a try. This store is awesome. It's farther from my…read morehouse by 10 miles vs Office Depot but I am making it my go to store. The staff is awesome. Friendly, helpful and great to deal with. Well run store and the have bargain bins in the back to sort thru. A million stars!!!

Worst printing experience ever! It pains me to give a 1 star review, but after paying $30 for a…read morecustom made cookbook I lovingly collected and designed as a gift for my sister, but recieving a messy stack of printer paper stapled together in a flimsy "pamplet," I won't give Staples more than 1 star. I am too embarrassed to post a photo of it, it's that bad. I put in the order online and picked up the cookbook at this Staples store a few days later. Now, when I submitted the order, I had no explanation as to why this book cost $30 for a single print and only one page of color. I assumed it was going to be incredibly beautiful and professional looking at that price. Nope! I was so embarrassed to give this to my sister. I immediately ordered a custom hardcover book to be made from my file from Barnes and Noble, which is what I should have done in the first place! And it was cheaper! Worst of all, the staff did NOTHING to try to salvage this when I was so clearly very upset when they handed it to me. It was incredibly cold and cruel. I tried to salvage it by finding a cover of any kind in the shopping part of the store to put over this "cookbook," but the store was so poorly stocked, I couldn't even find that! I should have just done this at work and save myself the hassle, the money, and the embarrassment. My wonderful sister was understanding when I presented her with this messy pile of papers after I spent so much time and effort gathering recipes from her friends and family. But I can't wait to give her the B&N hardcover custom cookbook when it arrives in a few days and I can put this debacle with Staples behind me.

FedEx Office Print & Ship Center is conveniently located in Mayfield Heights. If you've been using…read moreFedEx for a while, you'll remember their previous location up the street. They now have a brand new home down the street, new management, and employees. I wasn't at all impressed with my experience. I even drove to another location later in the day to do a shipment. SERVICES/INVENTORY: The store offers printing, shipping, and mailing services. The checkout is organized into Shipping and Printing for easier checkout. There is a retail section at the store with books (most 40% off), planners, shipping supplies, greeting cards, and miscellaneous. I purchased packing tape, packing peanuts (x2), and packing bubbles spending $20 something. Inventory wasn't well replenished. I had to ask for more packing peanuts since they weren't on the shelves. I really wanted bigger bubbles but they weren't available. Only one package was on the sales floor. The peanuts did not even fill one medium box. I wish that there was a bigger package. Overall, I wasn't happy with the inventory. CUSTOMER SERVICE: The customer service was painfully slow. I considered leaving because stopping for a few packaging supplies shouldn't take this long. The payment system went down multiple times. I had to be transferred to two checkouts both of which were problematic. There were no bags to carry out my merchandise. Employees were explaining the shopping tiers to customers very well. The number of days and pricing per each. The conversations were very value-oriented and helpful to customers. I needed to mail a package after packaging. I went out of my way to Beachwood. I did not want to experience long waits and payment system failures. While a convenient location, I won't return in the future just because my time is valuable.

Counter help is useless. Was told to create an account and then come back. I chose to use in store…read morecomputer and after being prompted to input the same info multiple times, I sought help, for which their response was " I'm usually behind the counter on the other side". She made no effort to help. I left in frustration, only to hear "thank you, come again" as I left. I spent an hour in total in the store. I then went to UPS and was able to get my needs met within 15 min.

I set up an appointment to notarize a document. I received a reminder via text on the day on my…read more10:30 AM appointment. I arrived and found out that the manager who notarizes documents had not come to work. I complained that I had to take time off work to get the document notarized. I asked the person at the counter to call the manager and tell her about the missed appointment and to ask what time the manager would be at work since I was planning to wait. The employee did not mention anything about the missed appointment. The answer that I got was that the manager was planning to get to work "around noon". Needless to say, the service that is establishment provides is awful. I have large items that I need to ship to relatives. I will most certainly not use UPS.

I had a delivery today 08/05/26 between 1pm to 5pm so he arrived around 3"15pm with a disruption…read moreknocked on door very rude I ask why knocked so hard and my door is opened he handed me the device so I can sign in a very he shoved into my hand now im pissed ans i ask wtf wrong I sign and he refuses to give me my package once I signed nobody's knows where my package at now file a complaint

Purchased an oven igniter to fix our 30 y/o stove. Parts guy opened the box to show me how fragile…read morethe coil is and to be very careful. So... I get home to install and guess what happens? The coil broke! $75 down the drain and I was pounding on the wall, stomping on the floor, and swearing all around the house in disgust!! I called V&V back to let them know what happened - guys said "that's what I tried to explain to you." Fair enough - not their fault. Asked if they can do anything for me - can't replace it for free, but he invited me to come back and he would lessen the blow of having to get another one. Still had to fork up another good chunk of change - was mad a hornet, but felt better that they at least tried to dampen the damage for me. Second (well, 3rd if you count the rebuy) I've gotten parts from here. Great service!

Great customer service, drove to a few places that couldn't help me and then my local hardware…read morestore suggested I go to V&V who had the part I needed in stock. I was in and out in a few minutes and off to my repair.

Quick service even with a long line. Store is messy though but not terrible. I would go again.read more

The Manager was very disrespectful. I've been a mailbox rental client for over 15 years (same…read morelocation). The new manger is NOT Honest or professional! Since he cannot Communicate in a reasonably tone, but screams 'get out! Police report filed and Changing Mailbox Provider. I wish the Franchise Owners well and I hope they Train who Represents the UPS Store on Cedar Rd. / University Hts. (years to build a reputation, destroyed in seconds)

My organization needed delivery of some documents from a Fedex location (where they were being…read moreprinted) to an office. They went above and beyond to make sure that everything went smoothly and was on time, and kept me posted about the status of the delivery. I was impressed with their professionalism and would hire them again without hesitation!

These folks were great! Went above and beyond in extenuating circumstances. I really appreciate…read morethe help and support as I am out of town and they were awesome. Equally great with a less difficult delivery. Much appreciated, I felt so blessed to have found them to handle these deliveries for us