I went to the Richmond Hts FedEx location to make copies of simple black and white pages. I needed…read more200 copies and expected to pay around $20-30 for these copies. A staff person offered to assist me, which I accepted - later to learn that this service alone cost me over $18. My total bill was over $82 for my 200 copies! I feel like I was swindled, but what could I do after the copies were already done? I am frugal and shop for the best prices, but I did not think this purchase warranted such efforts. Now I know better - and I will never return to FedEx for any service.

I suspect FedEx did not attempt to deliver a package on 8/15 which was in their office before 1AM…read moreon 8/15. FedEx message (timed 8:43AM) said 'business closed, no one available to accept package' and they would attempt again on 8/16. The package was to come to my residence AND I WAS HOME! After numerous attempts to track it on 8/15 and 8/16, I was informed it was 'on the truck' before 5AM on 8/16 and would be delivered before the end of the day. After a final call (after 2PM), I was told it would be delivered within the hour. It was finally delivered mid afternoon on 8/16. FedEx is notorious for delivering packages to the maintenance office (in a different building), leaving packages in lobby or mailroom and not notifying the customer that was done - no door tag, knock, call, etc. Why they would hold a package over 24 hours without attempting delivery is beyond my comprehension!

Fun Fact: The store carries cute Cleveland Heights totes perfect for residents and tourists…read more I always wanted to stop by Olie's Gift Shop, and finally did on a slow Sunday. It's every woodland fairy's dream, there are so many gorgeous nature inspired accessories, home goods, purses, and toys. The store is a perfect destination for high-quality one-of-a-kind gifts where you can buy a unique item, a card, some chocolate, quirky socks, and even fabric flowers. It's one of those spots that feels like a hidden gem. As soon as I walked in, I was greeted with that cozy, welcoming vibe that makes you want to stay and look around longer than you planned. I only planned to stop in for a few minutes but wandered forever. The shop is small but packed with personality. There were shelves full of quirky, thoughtful, and often hilarious gifts--everything from locally made candles and clever greeting cards to colorful mugs and Cleveland-themed merch. You can find beauty products, stickers, pins, home goods, puzzles, knit socks, like everything. It felt like every corner had something fun to discover, and I ended up grabbing a cute velvet makeup bag (great value, only $18). One of the coolest parts is that it also doubles as a shipping center in case you'll want to send something to your loved one. I chatted with the owner while checking out, and found her to be very friendly and genuine. It had that community feel--like a place people come to not just shop, but connect. Overall, Olie's is the kind of neighborhood shop I wish every community had: fun, useful, local, and full of heart. I'll definitely be back for greeting cards and gifts. Parking note: You can find street parking in the area or park in two nearby lots off Lee Road.

Olie's gift shop is located on Lee road in the Cedar Lee district of Cleveland Heights. The owners…read moreare absolutely lovely people who work hard to support the 4 children they have. I stopped in to get a document notarized. Jason the notary is in most mornings, though call to see if he is in before stopping by in the evening. This quaint little store has a gift for even the toughest person to purchase for. They also handle shipping matters as well. Olie's is a one stop shop in the neighborhood. Cleveland Heights is lucky to have them. Stop in to grab a gift for your loved ones or a gift for yourself.

Stopped in to do a return and was not greeted or spoken to by the staff member for over 5 minutes…read more She was working on an issue with the printer with another guest, and on the phone with someone trying to figure it out, but I would have appreciated a quick "hello, I'll be right with you." I said hello and asked if I could do my simple return to which I was told no, she was busy. I left and ran another errand in the complex and return about 10 minutes later. I was then greeted and she scanned my return. Also taped up the package for me, which I appreciated. A little customer service really can go a long way.

STORE SUCKS! Horrible service, manager SUCKS! Somebody…read morestole my package and of course nobody wants to take any accountability. Do not ship any packages at this location.

I came to the store for a USPS return today around 3:45pm. The staff were so helpful. I came…read more unprepared and did not have the label printed. They printed it for me! They were the sweetest bunch of young people. Great customer service !

Very pleased with the customer service from Mike in print and marketing…read more He was very friendly and professional and helpful with my business cards. I recommend he gets a big raise! Lol!

FedEx Office Print & Ship Center is conveniently located in Mayfield Heights. If you've been using…read moreFedEx for a while, you'll remember their previous location up the street. They now have a brand new home down the street, new management, and employees. I wasn't at all impressed with my experience. I even drove to another location later in the day to do a shipment. SERVICES/INVENTORY: The store offers printing, shipping, and mailing services. The checkout is organized into Shipping and Printing for easier checkout. There is a retail section at the store with books (most 40% off), planners, shipping supplies, greeting cards, and miscellaneous. I purchased packing tape, packing peanuts (x2), and packing bubbles spending $20 something. Inventory wasn't well replenished. I had to ask for more packing peanuts since they weren't on the shelves. I really wanted bigger bubbles but they weren't available. Only one package was on the sales floor. The peanuts did not even fill one medium box. I wish that there was a bigger package. Overall, I wasn't happy with the inventory. CUSTOMER SERVICE: The customer service was painfully slow. I considered leaving because stopping for a few packaging supplies shouldn't take this long. The payment system went down multiple times. I had to be transferred to two checkouts both of which were problematic. There were no bags to carry out my merchandise. Employees were explaining the shopping tiers to customers very well. The number of days and pricing per each. The conversations were very value-oriented and helpful to customers. I needed to mail a package after packaging. I went out of my way to Beachwood. I did not want to experience long waits and payment system failures. While a convenient location, I won't return in the future just because my time is valuable.

Counter help is useless. Was told to create an account and then come back. I chose to use in store…read morecomputer and after being prompted to input the same info multiple times, I sought help, for which their response was " I'm usually behind the counter on the other side". She made no effort to help. I left in frustration, only to hear "thank you, come again" as I left. I spent an hour in total in the store. I then went to UPS and was able to get my needs met within 15 min.

Looking for best service? - This is the place. You would be greeted well and served quickly by…read moreprofessional staff. Remarkable packing service and reasonable printing rates.

Tried to use a coupon for their mailbox service but the manager over the phone and the mumbling…read moreclerk just refused to honor it. Told them forget about it and thank god I did. The shaker location took it without hesitation. Much more competent over there. Sent a few returns out of this location, and they are the only ups store that has mysteriously lost several packages. This place is generally run like crap. Go to another ups store if possible.

Purchased an oven igniter to fix our 30 y/o stove. Parts guy opened the box to show me how fragile…read morethe coil is and to be very careful. So... I get home to install and guess what happens? The coil broke! $75 down the drain and I was pounding on the wall, stomping on the floor, and swearing all around the house in disgust!! I called V&V back to let them know what happened - guys said "that's what I tried to explain to you." Fair enough - not their fault. Asked if they can do anything for me - can't replace it for free, but he invited me to come back and he would lessen the blow of having to get another one. Still had to fork up another good chunk of change - was mad a hornet, but felt better that they at least tried to dampen the damage for me. Second (well, 3rd if you count the rebuy) I've gotten parts from here. Great service!

Great customer service, drove to a few places that couldn't help me and then my local hardware…read morestore suggested I go to V&V who had the part I needed in stock. I was in and out in a few minutes and off to my repair.

THEY stole my son coat lied said they said they delivered it, but my address is conjoined no it…read moreain't i live n a whole home own 2car garage driveway full over sized porch gated. what forreal. then said talk to My! neighbors no u did n they work liar. no 1 neva saw u, then kept calling me back then start laughing thief is what U did, ain't my fault u can't afford a coat.

Quick service even with a long line. Store is messy though but not terrible. I would go again.read more

My organization needed delivery of some documents from a Fedex location (where they were being…read moreprinted) to an office. They went above and beyond to make sure that everything went smoothly and was on time, and kept me posted about the status of the delivery. I was impressed with their professionalism and would hire them again without hesitation!

These folks were great! Went above and beyond in extenuating circumstances. I really appreciate…read morethe help and support as I am out of town and they were awesome. Equally great with a less difficult delivery. Much appreciated, I felt so blessed to have found them to handle these deliveries for us

They do such excellent work here. I've utilized their walk-in service for a range of projects and…read moreI'm always pleased. The prices is reasonable and the production time is efficient. This location is easy to access with a parking lot right out front. I recommend bringing your project in on a flash drive in a number of formats in case you need to make changes. You can also upload your file in advance if it's really large. If you're working on behalf of an organization, be sure to bring your tax exempt paperwork or ask if they have it on file already. I'm sure I'll be back soon as this is a great and friendly attentive to FedEx Office and other online printing options.

We need the programs for funeral and Copy king delivered......you…read more need copies fast go 2 Copy King Great people Thks