I always get great service at the postal annex. Today was a busy day at the Annex, but store associate was courteous and worked diligently to address all of our needs (at one time). I appreciated how she handled the situation. read more

Staff is always very considerate. They are helpful when finding the best way to ship/mail packages to the chosen desination.

I've been going there for several years, and the employees were always professional and efficient. I recently went and there were 2 employees the one that took care of sending my package, didn't ensure that the package was fully taped and I had to ask her to add additional tape. The other employee was practically screaming with excitement and laughing so loudly with her customer that I could not hear what the younger lady was saying to me and had to ask her to repeat herself. This was the rudest unprofessional experience that I've had at this location. read more

This postal annex location was excellent! Flynn the manager is very experienced and knowledgable. He cared about whether my package would return back properly to the third party seller and advised me on how to handle the situation. This can prevent issues of the merchant not receiving the merchandise and dealing with a lot of issues and loss of money! Both Flynn and Vanessa were personable and patient with me and even saved me the trouble of returning back with the heavy package while I resolve the issue. Thanks Flynn and Vanessa! read more

I have been a customer there since they opened and was always very pleased with the service and the way they did things, they were very nice. My most recent experience, however, was really terrible. There is a young lady working there with lots of attitude, a very rude smart mouthed disrespectful young woman who seems determined to do everything she can to lose customers. Mission accomplished. I will never give my business to them again. read more

Was looking for a shipping company in the Cleveland area to ship some treasures from an auction house In that area. I have a lot of experience with various shipping companies and I worked with another postal annex and had a good experience so I was happy to see there was a postal annex in that area. And the richmond annex were a breath of clean fresh air and a long drink of cl-ear clean water. by always being professional yet being personal. and they listened to my requests and concerns. and I paid a fair price. so I called to thank them and I am writing this review to help other people and auction houses in the Cleveland area. I look forward to purchasing from this auction house again. read more

It is an excellent place to go for all your postal needs. Outstanding customer service compared to the local post offices, I recommend this place to anyone, they provide a lot of services in this little quaint spot. read more

My questions were answered and I was given a print out of all the box sizes and prices which will be helpful in the future. The price to send my 2 boxes was less than I expected! read more

I really like Postal Annex. I have used them many times and they are always very helpful, courteous and friendly and the packages get there as stated. It is very easy to send packages and not have to box them up yourself. I give them a top rating. read more

I love this place for all of my postal needs. I highly recommend the Postal Annex. I recently rode my bike to do business another vendor on the second floor, upon arrival found the elevator wasn't working. The Annex manager aloud me to leave the bike at the location until finishing business with the other vendor in the building. read more

The postal annex on wilson mills is super great, they really take care of you and the customer service is outstanding!!!!

Terrible management for copy jobs. I left print-ready PDF files for a booket's 300 print run, over a $1,200 print order. Files were dropped ready to roll 15 days before the requested delivery date. I arrived to pick up the books as scheduled and was told by Keith, "Those aren't ready today. Maybe next week." After continued badgering on my part over the next 6 days I never received one booklet or even a promised delivery date. I cancelled the order and had another vendor deliver 130 booklets in two day's time. Do not use this vendor for anything. Oh, they did not return my thumb drive either. read more

I use the Postal Annex a lot. They are always great to work with and very customer focused. Recently, they packed and mailed some expensive and fragile glass ware across country for me. It arrived in perfect condition. read more

As always great, helpful, friendly service! Thank you! I'm always helped with packaging ideas and address verifications.

This is my 'Go To' place for shipping. They find the best way to ship based on my needs (ie: fastest, cheapest, etc.). They are also so friendly and accommodating! As others have said, "Why would you go anywhere else?" read more

I was carefully attended to, learned of options available-- being I needed some paperwork to ship immediately.... Very helpful very courteous, down to earth! Cleveland hts location is closer to me but Id drive an extra 2 miles just for the customer service read more

I do all my mailing and shipping here as they will find the best rates, recommend the best size and way of packaging. Very friendlly service ! I hope everyone will support this local business. read more

I do all my fedex shipping here and the staff is always ready and willing to help. The location is also very convenient!

I am not from Cleveland any longer and had to ship several boxes to several people in other states. Kim was really helpful in packing and insuring my contents would arrive safely. I highly recommend PostalAnnex+. read more

Always a great experience shipping things from here. Owners and employees are very knowledgeable and courteous. They will find you the cheapest option. I go out of my way to send things from Postal Annex Richmond Hts. read more

Since finding this PostalAnnex years ago, there is little need to go to the post office except to pick up held mail! I can buy stamps, mailing materials, greeting cards and other items, as well as make copies, mail cards, letters and packages. The entire staff is always so pleasant and helpful. They not only recognize me but remember my name! They always offer options when sending packages. I also like that one can choose from several options when sending packages, such as USPS, ups, FedEx, etc. They also offer less-expensive recommendations to send packages. I have (and will continue to) recommend this PostalAnnex to friends and neighbors as well as to strangers I've spoken with at the post office as well as other places where people were talking about sending packages. Way to be a business!!! Thanks a big bunch, and kudos! read more

I have been using this shipping location for 20 years - they go above and beyond to get you the best price and the best delivery. They can handle letters to surfboards and never over-promise! They pack beautifully - I have never had anything broken. USE THEM ! read more

I have been an extremely satisfied customer of Postal Annex for years due to their outstanding customer service, friendliness, attention to detail, extensive services offered. read more