FedEx Office Print & Ship Center is conveniently located in Mayfield Heights. If you've been using…read moreFedEx for a while, you'll remember their previous location up the street. They now have a brand new home down the street, new management, and employees. I wasn't at all impressed with my experience. I even drove to another location later in the day to do a shipment. SERVICES/INVENTORY: The store offers printing, shipping, and mailing services. The checkout is organized into Shipping and Printing for easier checkout. There is a retail section at the store with books (most 40% off), planners, shipping supplies, greeting cards, and miscellaneous. I purchased packing tape, packing peanuts (x2), and packing bubbles spending $20 something. Inventory wasn't well replenished. I had to ask for more packing peanuts since they weren't on the shelves. I really wanted bigger bubbles but they weren't available. Only one package was on the sales floor. The peanuts did not even fill one medium box. I wish that there was a bigger package. Overall, I wasn't happy with the inventory. CUSTOMER SERVICE: The customer service was painfully slow. I considered leaving because stopping for a few packaging supplies shouldn't take this long. The payment system went down multiple times. I had to be transferred to two checkouts both of which were problematic. There were no bags to carry out my merchandise. Employees were explaining the shopping tiers to customers very well. The number of days and pricing per each. The conversations were very value-oriented and helpful to customers. I needed to mail a package after packaging. I went out of my way to Beachwood. I did not want to experience long waits and payment system failures. While a convenient location, I won't return in the future just because my time is valuable.

Counter help is useless. Was told to create an account and then come back. I chose to use in store…read morecomputer and after being prompted to input the same info multiple times, I sought help, for which their response was " I'm usually behind the counter on the other side". She made no effort to help. I left in frustration, only to hear "thank you, come again" as I left. I spent an hour in total in the store. I then went to UPS and was able to get my needs met within 15 min.

Worst printing experience ever! It pains me to give a 1 star review, but after paying $30 for a…read morecustom made cookbook I lovingly collected and designed as a gift for my sister, but recieving a messy stack of printer paper stapled together in a flimsy "pamplet," I won't give Staples more than 1 star. I am too embarrassed to post a photo of it, it's that bad. I put in the order online and picked up the cookbook at this Staples store a few days later. Now, when I submitted the order, I had no explanation as to why this book cost $30 for a single print and only one page of color. I assumed it was going to be incredibly beautiful and professional looking at that price. Nope! I was so embarrassed to give this to my sister. I immediately ordered a custom hardcover book to be made from my file from Barnes and Noble, which is what I should have done in the first place! And it was cheaper! Worst of all, the staff did NOTHING to try to salvage this when I was so clearly very upset when they handed it to me. It was incredibly cold and cruel. I tried to salvage it by finding a cover of any kind in the shopping part of the store to put over this "cookbook," but the store was so poorly stocked, I couldn't even find that! I should have just done this at work and save myself the hassle, the money, and the embarrassment. My wonderful sister was understanding when I presented her with this messy pile of papers after I spent so much time and effort gathering recipes from her friends and family. But I can't wait to give her the B&N hardcover custom cookbook when it arrives in a few days and I can put this debacle with Staples behind me.

I came to the store for a USPS return today around 3:45pm. The staff were so helpful. I came…read more unprepared and did not have the label printed. They printed it for me! They were the sweetest bunch of young people. Great customer service !

Quick service even with a long line. Store is messy though but not terrible. I would go again.read more

The Manager was very disrespectful. I've been a mailbox rental client for over 15 years (same…read morelocation). The new manger is NOT Honest or professional! Since he cannot Communicate in a reasonably tone, but screams 'get out! Police report filed and Changing Mailbox Provider. I wish the Franchise Owners well and I hope they Train who Represents the UPS Store on Cedar Rd. / University Hts. (years to build a reputation, destroyed in seconds)

I just stopped by here to mail a package. While I didn't realize that FedEx can't mail to P.O…read more Boxes I still would like to point out how incredibly helpful the young gentleman at the desk was. Not only did they help me select a suitable box, but they also helped me trim down the box to a size that would fit my items. Truly wonderful customer service!!

I went to the Richmond Hts FedEx location to make copies of simple black and white pages. I needed…read more200 copies and expected to pay around $20-30 for these copies. A staff person offered to assist me, which I accepted - later to learn that this service alone cost me over $18. My total bill was over $82 for my 200 copies! I feel like I was swindled, but what could I do after the copies were already done? I am frugal and shop for the best prices, but I did not think this purchase warranted such efforts. Now I know better - and I will never return to FedEx for any service.

such nice staff members there - they are very friendly and helpful so forward to using that…read moreapplication for my shipping needs

Always helpful and efficient. Today around lunchtime there was a line, but it moved quickly. I…read morelike this business.

Sunset International Shipping are very professional and reliable folks. I had my international move…read morefrom the US and they were the ones who delivered my household stuffs at my home overseas. I was impressed with their on time and 100% quality services. The communication end to end was simply great and up to the mark. All instructions for custom clearance, paper work, plus delivery were clear, detailed and helpful. There delivery boys were expert. They were two and did all my work in just 4 hours. Shown all my stuffs, assembly some of my IKEA furniture with the highest quality. Overall highly recommend Sunset International Shipping folks for any domestic and international move. Thanks for the smooth move guys!

They were very helpful with an over seas project that needed to be taken care of. The pricing for…read moresuch a big task was very reasonable. They were very competitive against other companies as far as offering various budgeting routes. Shipping by sea worked out well and I loved the full service option making it so you don't have to lift a finger. Thank you!