Staff is always very considerate. They are helpful when finding the best way to ship/mail packages…read moreto the chosen desination.

Very pleasant staff and helpful with pertinent information. I am a repeat cutomer for all the same…read morereasons.

Driving from Cleveland to Columbus on the freeway, needed a notary quick, so I called this location…read moreto confirm they had a notary, which they do. I exited the freeway and walked inside the store. The associates were putting forth a lot of effort to help me with my strange item that needed notarized. Everything worked out well. During my time there, I noticed a line of customers and they had a fluid system of helping customers for shipping purposes very quickly. Great service, great cost, great location: 5 stars.

This store has always been such a pleasant, top notch and professional family of employees. It's…read morealways a pleasure to drop things off here. The same is true about the Wadsworth, OH location.

Buyer beware, If you want to pay over 10% up charge on your credit card don't use this place. I was…read moretold it was the credit card machine company and they have no control what it charges. You be the judge?

If I could give a zero I would. Brought 2 boxes of fragile estate items of my parents' home that my…read moremother left me. Flew in from NC just to go through some of parent items and pack what I could send back to NC. Chose this business to ship. Pack my items in packing paper wrapped in bubble wrapped and secured in a box with fragile tags on the outside. I was asked what was in the boxes, explained, told person that the items had sentimental value, insured for 499.00 per box. Cost me $105 to ship. Never was told or ADVISED that they needed to pack the items, that they wouldn't pay if damaged because they needed to have packed. NOTHING IN WRITING, NOTHING OFFERED TO SIGN. Box came to my home in NC damaged, every single item broke. I took pictures and video. When I called, I was told that I needed to file with FexEx who delievered the boxes, they denied the claim. Called them back and they wanted me to come in from NC with the broken items. I sent my sister who lives in the city with photos and video but they still didn't want to compensate for the damage items. No even giving the amount paid to insure. I filed with the BBB but yet they still would not pay for the damage. Their claim or should I say their defense was they did not pack it so they would not pay out the insurance amount. This was in May 2026. Today, 6/29/2026 I got the final email from BBB that this company will not do anything. So, I lost items that were in the family for 40 plus years. They are Immigrant Thieves....they kept money I paid to insure. There is more to this situation, but I just wanted to hit key points. I am hurt, but Vengeance is mine saith the Lord...Do not allow them to take your money and cheat you. Do not even use this place they are thieves and I know this as fact. I cannot replace the items which were porcelain Angels mom collected and were given to her throughout the years. If you have to use them, get your transaction in writing, make them sign something that if damaged they WILL make good on paying out the insurance you placed on your items. She wasn't pleasant so my box may have been damage before it even left the store. I've kept the box until a resolve was made, but now I have to toss for nothing is salvageable. Take care people and be careful. People are doing any and everything to make a buck.....

such nice staff members there - they are very friendly and helpful so forward to using that…read moreapplication for my shipping needs

Always helpful and efficient. Today around lunchtime there was a line, but it moved quickly. I…read morelike this business.

Very helpful staff and friendly Quick and efficient…read moreConvenient hours The staff is also very knowledgeable in helping people with shipments

Every time I head back to Ohio, I love to stock up on craft beers at the stellar Convenient Food…read moreMart on Brecksville Road (see separate review). Because I was flying this visit, I popped in to this UPS store, to get my purchases packed for checked luggage. Steve was fabulous! He carefully wrapped all the bottles, and had everything ready for me to pick up after I popped out for a quick Starbucks. Even knowing the box probably got some rough handling on the flight, all the bottles made it home safely! Thanks for the cheerful service, Steve. Cheers to you! (With my fabulous new craft beer finds.)