T-Mobile store in South Euclid is corporately managed store, not an authorized retailer. In theory,…read morethis means that you can complete various transactions and receive better support. In practice, the experience is lacking. PHONE INTERACTIONS: Prior to coming to this store, I did not have a great time becoming T-Mobile customer. On average, I spent around 3 hours on the phone setting up service and completing other transactions either corporate. During the process, I called this store in South Euclid about purchasing a new phone. They were very dismissive and sent me to corporate. After the setup was complete, corporate sent me back to the store to mail back my phone (trade-in) for added convenience. I wish that I chose another location or sent it via another service. STORE EXPERIENCE: I arrived at the store and immediately serviced which was great. The employee assisting me couldn't have been more disinterested in my transaction. He was heavily leaning on the counter, watching TV show episodes on his phone, and eyeing attractive customers during my transaction. During my interaction I had no idea what was going on and the status. There were no words exchanged and no opportunity to ask questions. I observed other staff very openly rolling their eyes at customers. It is in no way a good customer service. I found the experience to be strange. STORE: The store is centrally located in a plaza on Cedar Road in South Euclid. It is easily accessible from South Euclid, Cleveland Heights, and Beachwood. It's right down the street from the highway if you're traveling. The parking lot is spacious but hard to navigate. There are "no entry" signs to the main road (Cedar) and other parts of the parking lot. The plaza contains other big retailers and some restaurants in case you need to run a few errands. The store is clean and well stocked. I was surprised that even mostly sold out iPhone 17 cases were available at this location. Overall, this is not the store that I'll be returning to. While it's clean and centrally located, the service is very disappointing. I'll visit another store in the future and hope for better experience.

Yesterday afternoon, I had a wonderful customer service excellence at Verizon Wireless in South…read moreEuclid (Cleveland). DJ was very helpful and the entire staff was welcoming and friendly. My needs were satisfied. DJ was the epitome of professionalism.

Today I took 2 broken Motorola smart phones--both phones needed to be used for repairs to have 1…read moreworking cellphone. Manager Zach gave me great customer service. Technician Nicholas worked magic so I could have 1 working Motorola Smartphone. The other employees were knowledgeable. I highly recommend them.

I live up the hill and there are two things I come down for Micky D's sundae and Discount Wireless…read more I bought an iPhone from there years ago. It has worked no issues for at least two years recently it hasn't been holding a charge so I came in and they replaced the battery. They managed 6 different customers needs all at the same time it was impressive. They are fair and quick and give good value for the money. No complaints here.

The Cleveland Heights retail store ggot me connected with the proper agent in minutes after ALL…read more1-800 numbers have rung busy for days. That's Connectivity!!

From the owner: AT&T, serving over 81 million wireless customersread more

I cannot fully express just how incompetent and useless the Spectrum Mobile Customer Service…read moreDepartment is, but I am going to try. I lost my phone 3 months ago, so I bought a new one from Spectrum. Instead of blacklisting the phone that I lost, they blacklisted my brand new phone, making it completely inoperable - no calls, texts, wifi, nothing. For over a week, my phone was useless - Spectrum blamed everyone else but themselves in the process, even blaming Verizon. So I called their bluff, called Verizon...Verizon confirmed they had nothing to do with it. When I called Spectrum back, after a week of being told "we have to wait for Verizon" - Spectrum made the change and got me back online. After that debacle, I decided to change phone providers - Now, I have been waiting FIVE additional weeks while Spectrum generates an unlock code to free my phone. My phone has been dead for five weeks while Spectrum figures out how to do something that takes most a matter of minutes. By Spectrum's own admission, it should take at most 2-3 days. It's been 5 weeks. During that time, they've called me all of ONE time to tell me they were closing the ticket "just assuming it had been resolved". They also told me it was my phone manufacturer's fault. So I called Samsung and, once again, they confirmed it was still on Spectrum to resolve this. In the 3 months I've had a new phone with Spectrum, they have turned my phone off in error half of the time...6 weeks. I've been on hold for 48 hours in 3 months. During that time, I've been lied to, ignored, misled, given deadlines they've never met, and have heard them pass the buck numerous times. You get a different story, one rep to the next. They have no idea what they're doing and now I'm out $500 for the phone I just paid for that they've screwed up. I want to switch providers and I can't because they have screwed up my phone. Every minute I have spent on hold with them, the recording says "count on us to keep you connected". Meanwhile, they are responsible for doing exactly the opposite.

I WAS SOLD a cell phone by the younger dude 2 months ago. When I came to pay first bill, the 90 yr…read moreold owner , Abba, someone snuck and got my phone number. Every. Single Day. He texted and harassed me. When my phone after only 2 months shut down and the battery won't work less it's charged up 100%- really frustrated me I texted him asking for some sort of helpp. He told me no. Go find a boyfriend to help me. The company is Simple Mobile. His store is on Mayfield rd right before BP and coventry. Because I wouldn't sleep with his 800 year old ass , I now have a landline again. What kind of man does that? Fu#$ around and find out I throw me. A wig on and get my damn phone

Visiting this store was amazing. Jason brown & Ryan Musil were friendly, informative and…read moreknowledgeable. Jason was able to transfer my phone information in record time. I will pass two other stores in order to get to this store. Since this experience I have referred others to this location. Please keep up the good work.

Went to the store to get help with my Motorola phone, rep and other store reps were more interested…read morein talking about lunch instead of answering my questions. This is very unprofessional. Went to the Harvard Lee store, Rohan was very professional and helped me over and above. I had to get a new phone, old one just died and it was only a year old. Not happy that phone died this quick. Another customer came to the Lee-Harvard store, stated, he will never go to the Green Road store again, so, l:m not the only customer who had bad experiences with this store. Today went to the Cedar Warrensville store, Taylor helped me and she was awesome. Green store needs to be more sensitive to the needs of customers and be more professional. Without customers you may have to close.

We went to the Verizon on Mayfield in Mayfield Heights first and received the worse customer…read moreservice. A young woman told us with an attitude, that the phone sent to replace my mothers 3g phone should be thrown away. Really? Nothing could have been further from the truth. She said the lowest price was $80 although the sign behind her clearly said 70 with autopay. I didn't get her name but I did get Jordan's name at this location. He was thorough and helped us know what our options were and took great care of us. He went above and beyond to help. The woman before us left smiling and so did we!

Got a minute because this is good: I can't make this stuff up…read more.. I went into the store knowing what I wanted and purchased a Moto Z4 because I work for a newspaper and it has the BEST camera out there as far as megapixels go. The sales girl asked me, "Why the Moto Z4?" I told her because I like the camera...she tried to sell me the Google Pixel. She said, "When I think of good cameras, I think the Google Pixel." GP has an 8 mega px camera for over 900.00, the MZ4 is 48 mega px for 499.00...commission right???? LOL, know your product first; they don't. She actually called me on it. I ordered an Otter box for my new phone, which was also ordered, at this store on August 23 while I was in town for three weeks visiting my son before and for his wedding. I never received an email with the receipt and tracking number for either purchase but the phone was being shipped to the store while the case was being shipped to my son's house, I waited; the email never came and neither did the item. I returned to the store on August 28th to pick up the phone that had arrived (they were supposed to call me when it arrived, but never did...I went into the store physically to check on it and it was in). I also checked on the Otter box because it hadn't arrived and couldn't get any assistance with that order because they couldn't pull it up on the computer????????? The rep that took my payment wasn't in. They'd have to get back to me about the tracking number...THEY DIDN'T. I went back into the store on the 29th. They had the wrong address for shipping...they changed it and I was again supposed to receive an email with the tracking number and details; I didn't. I waited the three to five days delivery time again; no product...I called the store for several days, trying several times each day, nobody ever answered the phone and guess what....NO VOICEMAIL capabilities. I had to return home to Arizona and decided I'd get corporate involved.......Oh Heavens, what a mistake that was!!!!!!!!!!!!!!!!!!!!!! I seriously don't suggest dealing with this company if you already have blood pressure issues; I'm pretty sure you'll have a stroke. I spoke with Elijah first...he was fully aware of the story above and was sorry for my not receiving my item...he couldn't give me a refund but could give me store credit in the same amount ?!?!?!?! Ummm, why would I want store credit when I clearly live 2000 miles away? Elijah knew that, imagine, as a semi intelligent individual, my shock at the suggestion; I'm not sure the sarcasm was stifled much in my answer. I said "No, I want a refund, no reorder of the item, I'm not shopping in your store again, I want my money back...it's $32.34; you took it out of my account, credit it back. He had to put me on hold for a very long time to get authorization/help or whatever to do that. I believe he tried contacting the store...he didn't get an answer either so he was trying to contact a supervisor at HIS office...he couldn't. He couldn't contact anyone but assured me that I would receive a call back that afternoon by him, the store manager or someone who would be able to help me. It was late and there was a three hour time difference so I specifically asked him what time the center closed and if he worked the following day, he told me, "I actually have tomorrow and the following day off, I'll make sure you get a call today." HE NEVER CALLED BACK...the store never called. I called back and spoke with Elijah again, this time he promised me that because it was the end of the day and the store never answered their phone, he would personally call me in the morning with some information yadda, yadda, yadda....he just told me minutes before he was off for the next two days; this wasn't even possible so he LIED to me. I called the following day...spoke with another customer service rep who told me that she spoke with the store but nobody had any knowledge of my order; I'd have to wait until the manager got in. SHE CALLED THE WRONG STORE; she called one that I had never heard of in a town that I also have never heard of and said, "That's the store you told me." I couldn't have, I NEVER heard of the place or store she called and I lived in Ohio for 44 years but guess what; she made the mistake of reading her computer screen out loud and the correct store was right in front of her face. How could you call the wrong store when my account and receipt information told you what store to call and blame it on me telling her something else? I was angry, I wanted a manager NOW... I couldn't speak with a supervisor at corporate because they were in a meeting....again, wait and we'll call back; no surprise there. Three hours later I called back and finally, got someone with some knowledge who did get a hold of the correct store and manager who supposedly issued me a refund, I got an email this time but the refund hasn't reached the bank yet...funny, the deduction came through as a pending charge right immediately.