We went to the Verizon on Mayfield in Mayfield Heights first and received the worse customer service. A young woman told us with an attitude, that the phone sent to replace my mothers 3g phone should be thrown away. Really? Nothing could have been further from the truth. She said the lowest price was $80 although the sign behind her clearly said 70 with autopay. I didn't get her name but I did get Jordan's name at this location. He was thorough and helped us know what our options were and took great care of us. He went above and beyond to help. The woman before us left smiling and so did we! read more

Got a minute because this is good: I can't make this stuff up... I went into the store knowing what I wanted and purchased a Moto Z4 because I work for a newspaper and it has the BEST camera out there as far as megapixels go. The sales girl asked me, "Why the Moto Z4?" I told her because I like the camera...she tried to sell me the Google Pixel. She said, "When I think of good cameras, I think the Google Pixel." GP has an 8 mega px camera for over 900.00, the MZ4 is 48 mega px for 499.00...commission right???? LOL, know your product first; they don't. She actually called me on it. I ordered an Otter box for my new phone, which was also ordered, at this store on August 23 while I was in town for three weeks visiting my son before and for his wedding. I never received an email with the receipt and tracking number for either purchase but the phone was being shipped to the store while the case was being shipped to my son's house, I waited; the email never came and neither did the item. I returned to the store on August 28th to pick up the phone that had arrived (they were supposed to call me when it arrived, but never did...I went into the store physically to check on it and it was in). I also checked on the Otter box because it hadn't arrived and couldn't get any assistance with that order because they couldn't pull it up on the computer????????? The rep that took my payment wasn't in. They'd have to get back to me about the tracking number...THEY DIDN'T. I went back into the store on the 29th. They had the wrong address for shipping...they changed it and I was again supposed to receive an email with the tracking number and details; I didn't. I waited the three to five days delivery time again; no product...I called the store for several days, trying several times each day, nobody ever answered the phone and guess what....NO VOICEMAIL capabilities. I had to return home to Arizona and decided I'd get corporate involved.......Oh Heavens, what a mistake that was!!!!!!!!!!!!!!!!!!!!!! I seriously don't suggest dealing with this company if you already have blood pressure issues; I'm pretty sure you'll have a stroke. I spoke with Elijah first...he was fully aware of the story above and was sorry for my not receiving my item...he couldn't give me a refund but could give me store credit in the same amount ?!?!?!?! Ummm, why would I want store credit when I clearly live 2000 miles away? Elijah knew that, imagine, as a semi intelligent individual, my shock at the suggestion; I'm not sure the sarcasm was stifled much in my answer. I said "No, I want a refund, no reorder of the item, I'm not shopping in your store again, I want my money back...it's $32.34; you took it out of my account, credit it back. He had to put me on hold for a very long time to get authorization/help or whatever to do that. I believe he tried contacting the store...he didn't get an answer either so he was trying to contact a supervisor at HIS office...he couldn't. He couldn't contact anyone but assured me that I would receive a call back that afternoon by him, the store manager or someone who would be able to help me. It was late and there was a three hour time difference so I specifically asked him what time the center closed and if he worked the following day, he told me, "I actually have tomorrow and the following day off, I'll make sure you get a call today." HE NEVER CALLED BACK...the store never called. I called back and spoke with Elijah again, this time he promised me that because it was the end of the day and the store never answered their phone, he would personally call me in the morning with some information yadda, yadda, yadda....he just told me minutes before he was off for the next two days; this wasn't even possible so he LIED to me. I called the following day...spoke with another customer service rep who told me that she spoke with the store but nobody had any knowledge of my order; I'd have to wait until the manager got in. SHE CALLED THE WRONG STORE; she called one that I had never heard of in a town that I also have never heard of and said, "That's the store you told me." I couldn't have, I NEVER heard of the place or store she called and I lived in Ohio for 44 years but guess what; she made the mistake of reading her computer screen out loud and the correct store was right in front of her face. How could you call the wrong store when my account and receipt information told you what store to call and blame it on me telling her something else? I was angry, I wanted a manager NOW... I couldn't speak with a supervisor at corporate because they were in a meeting....again, wait and we'll call back; no surprise there. Three hours later I called back and finally, got someone with some knowledge who did get a hold of the correct store and manager who supposedly issued me a refund, I got an email this time but the refund hasn't reached the bank yet...funny, the deduction came through as a pending charge right immediately. read more

Paul Carpenter, at Victra at Soth Euclid store, was quite extraordinary. He was ab le to transfer all my apps, pictures, phone numbers, that no one else, said it could not be done. Thank you for your gracious help. read more

10-19-19 Stay as far away as possible from their location at 4281 Mayfield Road. My son went there by mistake and they took full advantage of him. The sold him a bundle of an adapter, screen protector and case for over a hundred dollars. This was after them dropping the price three times based on him telling them it was to much. The pure Bear screen protector has horrible reviews online. Courtney the sales rep told him that it was the only screen protector currently on the market for the IPhone 11 Pro Max. Courtney also called me crazy when we were on the phone and his manager Lowell told me he would use it as a coaching experience for him. I hate to be taken advantage of, let alone taking advantage of my son. I never write reviews, but this was a horrible experience and hopefully this review will prevent someone else from being taken advantage of this way. read more

Tuesday, March 3 I happened to be in South Euclid visiting my ophthalmologist and decided on my way home that I would finally do something about the problems I was having with my iPhone 7+. I went in this nearest store on my route and was fortunate to find the tech specialist Courtney was available. Courtney was very pleasant and when he didn't know something he would say so, an attribute I greatly respect. He diagnosed two issues I had and discussed options I had to replace the phone and came up with the iPhone XR. He backed up to ensure everything was correctly in the cloud when I remarked the one issue I've always had is transferring my text replacements. These save me a great deal of time. A little later Courtney was joined by Paul, a senior technician. Paul reassured me he could recover my text replacements. Several hours later which has historically been my previous restore times, everything was back and operational, INCLUDING ALL MY TEXT REPLACEMENT ENTRIES as Paul and Cortney promised. I was very pleased and I highly recommend both Courtney and Paul at that location should you have any issues with your Apple iPhones. I do not readily give out favorable reviews unless they are exceptionally warranted. Marty M. read more