We went to the Verizon on Mayfield in Mayfield Heights first and received the worse customer…read moreservice. A young woman told us with an attitude, that the phone sent to replace my mothers 3g phone should be thrown away. Really? Nothing could have been further from the truth. She said the lowest price was $80 although the sign behind her clearly said 70 with autopay. I didn't get her name but I did get Jordan's name at this location. He was thorough and helped us know what our options were and took great care of us. He went above and beyond to help. The woman before us left smiling and so did we!

Got a minute because this is good: I can't make this stuff up…read more.. I went into the store knowing what I wanted and purchased a Moto Z4 because I work for a newspaper and it has the BEST camera out there as far as megapixels go. The sales girl asked me, "Why the Moto Z4?" I told her because I like the camera...she tried to sell me the Google Pixel. She said, "When I think of good cameras, I think the Google Pixel." GP has an 8 mega px camera for over 900.00, the MZ4 is 48 mega px for 499.00...commission right???? LOL, know your product first; they don't. She actually called me on it. I ordered an Otter box for my new phone, which was also ordered, at this store on August 23 while I was in town for three weeks visiting my son before and for his wedding. I never received an email with the receipt and tracking number for either purchase but the phone was being shipped to the store while the case was being shipped to my son's house, I waited; the email never came and neither did the item. I returned to the store on August 28th to pick up the phone that had arrived (they were supposed to call me when it arrived, but never did...I went into the store physically to check on it and it was in). I also checked on the Otter box because it hadn't arrived and couldn't get any assistance with that order because they couldn't pull it up on the computer????????? The rep that took my payment wasn't in. They'd have to get back to me about the tracking number...THEY DIDN'T. I went back into the store on the 29th. They had the wrong address for shipping...they changed it and I was again supposed to receive an email with the tracking number and details; I didn't. I waited the three to five days delivery time again; no product...I called the store for several days, trying several times each day, nobody ever answered the phone and guess what....NO VOICEMAIL capabilities. I had to return home to Arizona and decided I'd get corporate involved.......Oh Heavens, what a mistake that was!!!!!!!!!!!!!!!!!!!!!! I seriously don't suggest dealing with this company if you already have blood pressure issues; I'm pretty sure you'll have a stroke. I spoke with Elijah first...he was fully aware of the story above and was sorry for my not receiving my item...he couldn't give me a refund but could give me store credit in the same amount ?!?!?!?! Ummm, why would I want store credit when I clearly live 2000 miles away? Elijah knew that, imagine, as a semi intelligent individual, my shock at the suggestion; I'm not sure the sarcasm was stifled much in my answer. I said "No, I want a refund, no reorder of the item, I'm not shopping in your store again, I want my money back...it's $32.34; you took it out of my account, credit it back. He had to put me on hold for a very long time to get authorization/help or whatever to do that. I believe he tried contacting the store...he didn't get an answer either so he was trying to contact a supervisor at HIS office...he couldn't. He couldn't contact anyone but assured me that I would receive a call back that afternoon by him, the store manager or someone who would be able to help me. It was late and there was a three hour time difference so I specifically asked him what time the center closed and if he worked the following day, he told me, "I actually have tomorrow and the following day off, I'll make sure you get a call today." HE NEVER CALLED BACK...the store never called. I called back and spoke with Elijah again, this time he promised me that because it was the end of the day and the store never answered their phone, he would personally call me in the morning with some information yadda, yadda, yadda....he just told me minutes before he was off for the next two days; this wasn't even possible so he LIED to me. I called the following day...spoke with another customer service rep who told me that she spoke with the store but nobody had any knowledge of my order; I'd have to wait until the manager got in. SHE CALLED THE WRONG STORE; she called one that I had never heard of in a town that I also have never heard of and said, "That's the store you told me." I couldn't have, I NEVER heard of the place or store she called and I lived in Ohio for 44 years but guess what; she made the mistake of reading her computer screen out loud and the correct store was right in front of her face. How could you call the wrong store when my account and receipt information told you what store to call and blame it on me telling her something else? I was angry, I wanted a manager NOW... I couldn't speak with a supervisor at corporate because they were in a meeting....again, wait and we'll call back; no surprise there. Three hours later I called back and finally, got someone with some knowledge who did get a hold of the correct store and manager who supposedly issued me a refund, I got an email this time but the refund hasn't reached the bank yet...funny, the deduction came through as a pending charge right immediately.

Lake Iphone Repair is my go to for electronic service. When they give you a quote say yes! You…read morewon't regret it. 5/5

Dante and Omar are knowledgeable and friendly. The offer service while you wait at a fair price…read more Their couch is super comfortable and they love dogs! Thanks guys!

Went to Spectrum store to get a new remote which was immediately given to us. When my husband…read moreasked a question, he was told by the Spectrum employee that he had to focus on paying customers! BTW - we ARE paying Spectrum customers for TV/internet/cell phone!

My time was completely wasted here. I sat 90 minutes waiting for my turn to give back a cable box x…read morethey fedexed me by mistake. They should have sent FedEx to pick it back up but refused and was going to start charging me if I didn't drop be 8 miles to the store and sit and wait. This is NOT customer service. It's customer abuse

Amazing owner, I had one on one help and it was quick and fast. I got my screen fixed here and it…read morewas one of the fastest and cheapest repairs I've had so far (I break my phone a lot!). There's also warranty on the screen in case they didn't work right. Highly recommend.

From the owner: We have been in business for almost 20 years and pride ourselves on genuine experience. We…read morespecialize in phone repairs and most pc and laptop repairs as well. We are a multi carrier prepaid dealer and can cater to your needs, not push you towards any peticular brand. The competition available today is not viable enough to call them so, they are text book salespeople with hardly any qualifications at all, all they want to do is sell you one of their phones or if they can, a plan and a phone. We take pride in taking care of our number one asset, you our customer.

Highly recommend for any wireless needs, repairs, start up service, cell phone purchases! I had a…read morewonderful young man help me with a very difficult problem with my phone. He spent hours troubleshooting and was so understanding of my lack of being tech savvy. Thank you Al, I can't thank you enough!! I give a 10 out of 5 star review!!

They ripped off my daughter...quoted one price and then magically raised it almost $100- claiming…read more"taxes" at 15.74%. "Fixed" her phone. The next day it stopped working again- she took it back and they replaced the screen but not the screen protector she bought. 2 days later it stopped working again! They told her not to come back because he was upset about the google review I left. So now she still has a broken phone and I'm out almost $300. And he asked my daughter if I knew she bought vapes there- like threatening to tell me...grow up. I called and he said there was a crack in the screen- but bro, she just bought a screen protector. There shouldn't be. It would be impossible for me to be more disappointed in their business.

Very professional and friendly! Answered call really quickly. Thank you for everything. This…read morebusiness is very good. Highly recommend.

Mario came out the same day and repaired my iPhone screen in 15 minutes. Highly recommend.read more

This Verizon store is extremely busy. You learn this the first time you need to make an…read moreappointment. Maybe other places are not but if you plan to go to this particular store, it takes patience. I want to give some "love" to Tamara. She really handled my issue with excellent customer service. Makes the wait worth it. To operate a business and make it successful really is in the hands of your employees and how they treat customers. Tamara is one of your ROCKSTARS!

My son and I recently upgraded our iPhone 10 XRs to iPhone 16 pro maxes at the Mayfield Heights…read moreVerizon store. Thanks to Marvelle, our two visits were enjoyable ones. Marvelle was instrumental in making the transition process a smooth experience. He answered all of our questions in a manner which we could understand and did so in a patient and friendly manner. We'd highly recommend him and this store to those seeking to upgrade or purchase new cellular phones and other related products.

T-Mobile store in South Euclid is corporately managed store, not an authorized retailer. In theory,…read morethis means that you can complete various transactions and receive better support. In practice, the experience is lacking. PHONE INTERACTIONS: Prior to coming to this store, I did not have a great time becoming T-Mobile customer. On average, I spent around 3 hours on the phone setting up service and completing other transactions either corporate. During the process, I called this store in South Euclid about purchasing a new phone. They were very dismissive and sent me to corporate. After the setup was complete, corporate sent me back to the store to mail back my phone (trade-in) for added convenience. I wish that I chose another location or sent it via another service. STORE EXPERIENCE: I arrived at the store and immediately serviced which was great. The employee assisting me couldn't have been more disinterested in my transaction. He was heavily leaning on the counter, watching TV show episodes on his phone, and eyeing attractive customers during my transaction. During my interaction I had no idea what was going on and the status. There were no words exchanged and no opportunity to ask questions. I observed other staff very openly rolling their eyes at customers. It is in no way a good customer service. I found the experience to be strange. STORE: The store is centrally located in a plaza on Cedar Road in South Euclid. It is easily accessible from South Euclid, Cleveland Heights, and Beachwood. It's right down the street from the highway if you're traveling. The parking lot is spacious but hard to navigate. There are "no entry" signs to the main road (Cedar) and other parts of the parking lot. The plaza contains other big retailers and some restaurants in case you need to run a few errands. The store is clean and well stocked. I was surprised that even mostly sold out iPhone 17 cases were available at this location. Overall, this is not the store that I'll be returning to. While it's clean and centrally located, the service is very disappointing. I'll visit another store in the future and hope for better experience.

Yesterday afternoon, I had a wonderful customer service excellence at Verizon Wireless in South…read moreEuclid (Cleveland). DJ was very helpful and the entire staff was welcoming and friendly. My needs were satisfied. DJ was the epitome of professionalism.

they are an absolute joke. I took a 1 year old I pad into sell it since I bought a new one. this…read morewas $400 last year and they offered 75 cents for it even working perfectly.... what a joke

Visited this store and they took on the job of fixing my daughters iPhone. My 12y old daughter paid…read morethem $100 from her earned allowance for her phone to get hot fall apart and completely stop working 2 weeks later. Took to Apple- well, electronics Flip didn't replace the screws to keep the screen on. I called electronics flip to let them know- I was told a manager would be calling me back, I'm still waiting- it's two months later. NOTE: if you can't stand by your product/service and/or provide great customer service - what's the use? Taking peoples money isn't cool at all, especially a child- she was so disappointed and upset!! I would not recommend this place at all.. no effort at all was made to fix the problem or offer a refund.