Hasan and his team at Summit Mall were above and beyond helpful! My daughter broke her screen on…read moreher iPod Touch (TWICE). These guys were the only ones who would even look at an iPod: evidently these screens are much harder to replace than on a phone. They got it done and completely stand behind their work. My daughter had to pay it with her own money and when he saw she used a $2 bill, he wouldn't take it and told her to keep it. Kind and thoughtful as well. I will use them again!

From the owner: Business started in 2016 and we have helped many customers fix there phones such as cracked…read morescreens, speakers, home buttons, accessories etc

if you have any issues with your electronics, PR Phone Repair is the place to go. I had a problem…read morewith my "antique" MacBook and Mustafa repaired it when no one else could. When my iPhone 8 died and I wanted something similar, he recommended a iPhone 14. I love it. Mustafa is professional, kind, very patient when I didn't understand and extremely knowledgeable. Go there, and you won't be disappointed! Marlene A

This place of business is horrible. My husband went in on Saturday because he had dropped his…read morephone and the screen was showing multiple lines. They said after market screen would work fine so he paid the $200 for it. By Wednesday that following week a line appeared back on the screen. Keep in mind they said they guarantee their work. When my husband went back to them there was nothing they would do to replace the after market and my husband even offered to pay the difference to go to a new screen but they refused to take back the old screen they sold him and do anything for him. DO NOT WASTE YOUR MONEY HERE. THEY DO NOT GUARANTEE THEIR WORK!

I just had my screen replaced 2 weeks prior at another company and it was horrible, hints why it's…read morebeing fixed again. A coworker of mine recommended this place and I'm extremely grateful they did. The gentleman in the store was very Knowledgeable and was of great help. He walked me through every step of what he did and what else he could do to improve my phone, how much it would cost and why. The store is extremely clean, smells amazing and is very well stocked. I highly recommend this company for all of your cell phone needs!

In my effort to support local businesses my son's birthday was coming up and he needed a set of…read moreairpods for his birthday. So I did the standard check Amazon check Target check Best buy and I saw on Facebook marketplace that Mentor iPhone repair had at least a dozen sets of open box airpods. The owner of the store, matt, is almost always on site and he was in there doing what he does best which is making broken iPhones whole again. He had a ton of accessories for iPhones to include cases glass covers and we saw the case of airpods. He picked one out for me and it was about $30 less new than what I would have spent at best buy. Matt also has a pretty good selection of iphones, Apple computers, and pretty much anything Apple that you would want much of it is trade-in items. We got home and plugged the airpods up at first I thought were these used but they were absolutely not used they were brand new just happened to be open box. So try to shop local he is one of the best in Mentor.

Buyer beware! This store is not to be trusted!…read more Last month we had a misleading experience similar to the review from 5/31/19. On May 21, 2019, we entered what we thought was a Verizon store (the Verizon signage on the storefront is very clear) and were told by the sales manager that it was the final day of a joint promotion offered by Verizon and Google for a free Pixel 3 phone. We were assured that by taking advantage of this promotion and by making some other changes, our monthly Verizon bill would actually be lower than when we arrived. Imagine our shock when our monthly Verizon bill came later, not lower but significantly higher!! We immediately called Verizon and were informed this is not a Verizon store, it is a Victra store, a third party retailer, "an indirect store for Verizon" that acts independently, and there was no free Pixel promotion for May. Our "free" cell phone was actually a Verizon-leased phone that cost $830 to be paid over two years in monthly lease fees! Never once were we told about the $830 cost or that there would be any monthly financing through Verizon. Furthermore, there were additional monthly service fees and two 24-month contracts set up that the sales manager had also failed to inform us about. Outraged, we went right back to the Victra store and confronted the sales manager. We told him we were promised a free phone because of the promotion we were led to think we were getting, and his response was that he didn't say "free," he said "like free." He refused to budge and refused to honor the free phone promotion. And now we're stuck. Stuck paying a ridiculous amount of money for a phone we, as seniors on a fixed income, would never have otherwise bought, and fooled by other persistent upselling sales practices, as well. Don't be betrayed and taken advantage of by Victra the way we were. Be careful.

My wife has breast cancer and this store took advantage of her…read more My wife went into this Vectra store wanting to upgrade her phone to the new iPhone. After starting the new phone process, the salesman, who I believe is the main manager, offered her an iPad deal. She said she didn't want it. We do not need an iPad. He came back and said why wouldn't you it's free in store and kept fast talking her. Thinking that it was free (plus the side effects of the cancer has her not as sharp minded as she used to be), she agreed. We find out when get the bill that free in store means you do not pay in the store. It's financed plus their is a line charge. The free iPad will set us back $350+ when it's all done. We tried to return the unused iPad. There was no admission that what was said could be misleading and the manager just double down that his sales pitch is fine. Asking him to make amends and undo the transaction was no use. Just stood behind the early termination clause and a penalty that is more than the $350. My opinion. They are not reputable.

Came here with my phone that had the black screen of death. But in an hour, they brought it back to…read morelife. This place is very good and fast. Plus, the quality is outstanding. I had quite a bit of a problem child phone (Samsung Galaxy Z Flip 6) but it was no challenge! In addition, their pricing is very fair.

This is a con artist place; you should run from it. They rip people off and rob people of their…read moremoney. They tell you that something comes with a warranty and doesn't, and then try to get more money out of you. The police said they're known for... they fake fix xbox and PlayStations

I had taken my PS5 console in for repair due to the unit would not power up suddenly. I called…read morearound to many other repair shops including Sony who manufactures the PS5 and took a chance with cell phone express. They warranty the repairs they do and they are local and that is a big plus. Chris the technician who serviced my console was completely professional ,friendly and knowledgeable. I had an abnormal situation with the game console and required a very technical repair. Chris and the team took their time and diagnosed the problem and definitely went above and beyond to resolve all issues. The level of customer service was refreshing and much appreciated. I will continue to take my business with them and would highly recommend them to anyone. Thank you

If I could give this store ZERO stars I would. I have had the most disappointing experience working…read morewith this group of AT&T representatives. It is true they are super friendly, however it is very unfortunate for AT&T as a company that this store's work ethic, customer support and follow up is well below standards. This ineptitude creates serious issues and frustration for a customer. In my experience It has been 6- months and counting to try and get resolution for an incorrect account set up. I was looked directly in the eye and lied to about my contract and terms, my bill and the phones I purchased. I have not once received a follow up call and have had to spend countless hours on the phone with customer service reps trying to help me. If I could do it all over again I would never go here. Go to a real AT&T store and not this authorized dealer because if you run into any issue they will do NOTHING to help you come to a resolution. Too much of my time has been wasted on this, I hope you don't fall into the same trap.

From the owner: AT&T, serving over 81 million wireless customersread more

I called the Computer Repair Doctor shop and inquired about installing Windows 11 on my laptop. It…read moreturned out that it was incompatible, but since it had an SSD hard drive, the shop agreed to install it anyway and quoted a price. The price, however, went up a couple of weeks later, and I decided to pass and just buy a compatible laptop on eBay for the same amount of money. Still, I can recommend this shop.

My mother was having an issue with her tablet so we went to Computer Repair Doctor and J was so…read morehelpful with fixing the issue and even recommended a place where she could go for classes to learn. We highly recommend J since he was very knowledgeable, helpful and speedy in figuring out the issue! Definitely go here for your techno repair needs!

Today I took 2 broken Motorola smart phones--both phones needed to be used for repairs to have 1…read moreworking cellphone. Manager Zach gave me great customer service. Technician Nicholas worked magic so I could have 1 working Motorola Smartphone. The other employees were knowledgeable. I highly recommend them.

I live up the hill and there are two things I come down for Micky D's sundae and Discount Wireless…read more I bought an iPhone from there years ago. It has worked no issues for at least two years recently it hasn't been holding a charge so I came in and they replaced the battery. They managed 6 different customers needs all at the same time it was impressive. They are fair and quick and give good value for the money. No complaints here.