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    Cricket

    3.0 (3 reviews)
    Open 11:00 am - 7:00 pm

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    5 years ago

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    4 years ago

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    8 years ago

    Trey and Tone are the best! Had some issues with my phone.They resolved the problem quickly! Friendly and very efficient service!

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    Mentor iPhone Repair - My settings. That are sent to Apple so they know w serial number it's not Apple screen

    Mentor iPhone Repair

    (14 reviews)

    I just had my screen replaced 2 weeks prior at another company and it was horrible, hints why it's…read morebeing fixed again. A coworker of mine recommended this place and I'm extremely grateful they did. The gentleman in the store was very Knowledgeable and was of great help. He walked me through every step of what he did and what else he could do to improve my phone, how much it would cost and why. The store is extremely clean, smells amazing and is very well stocked. I highly recommend this company for all of your cell phone needs!

    In my effort to support local businesses my son's birthday was coming up and he needed a set of…read moreairpods for his birthday. So I did the standard check Amazon check Target check Best buy and I saw on Facebook marketplace that Mentor iPhone repair had at least a dozen sets of open box airpods. The owner of the store, matt, is almost always on site and he was in there doing what he does best which is making broken iPhones whole again. He had a ton of accessories for iPhones to include cases glass covers and we saw the case of airpods. He picked one out for me and it was about $30 less new than what I would have spent at best buy. Matt also has a pretty good selection of iphones, Apple computers, and pretty much anything Apple that you would want much of it is trade-in items. We got home and plugged the airpods up at first I thought were these used but they were absolutely not used they were brand new just happened to be open box. So try to shop local he is one of the best in Mentor.

    Verizon

    Verizon

    (2 reviews)

    Buyer beware! This store is not to be trusted!…read more Last month we had a misleading experience similar to the review from 5/31/19. On May 21, 2019, we entered what we thought was a Verizon store (the Verizon signage on the storefront is very clear) and were told by the sales manager that it was the final day of a joint promotion offered by Verizon and Google for a free Pixel 3 phone. We were assured that by taking advantage of this promotion and by making some other changes, our monthly Verizon bill would actually be lower than when we arrived. Imagine our shock when our monthly Verizon bill came later, not lower but significantly higher!! We immediately called Verizon and were informed this is not a Verizon store, it is a Victra store, a third party retailer, "an indirect store for Verizon" that acts independently, and there was no free Pixel promotion for May. Our "free" cell phone was actually a Verizon-leased phone that cost $830 to be paid over two years in monthly lease fees! Never once were we told about the $830 cost or that there would be any monthly financing through Verizon. Furthermore, there were additional monthly service fees and two 24-month contracts set up that the sales manager had also failed to inform us about. Outraged, we went right back to the Victra store and confronted the sales manager. We told him we were promised a free phone because of the promotion we were led to think we were getting, and his response was that he didn't say "free," he said "like free." He refused to budge and refused to honor the free phone promotion. And now we're stuck. Stuck paying a ridiculous amount of money for a phone we, as seniors on a fixed income, would never have otherwise bought, and fooled by other persistent upselling sales practices, as well. Don't be betrayed and taken advantage of by Victra the way we were. Be careful.

    My wife has breast cancer and this store took advantage of her…read more My wife went into this Vectra store wanting to upgrade her phone to the new iPhone. After starting the new phone process, the salesman, who I believe is the main manager, offered her an iPad deal. She said she didn't want it. We do not need an iPad. He came back and said why wouldn't you it's free in store and kept fast talking her. Thinking that it was free (plus the side effects of the cancer has her not as sharp minded as she used to be), she agreed. We find out when get the bill that free in store means you do not pay in the store. It's financed plus their is a line charge. The free iPad will set us back $350+ when it's all done. We tried to return the unused iPad. There was no admission that what was said could be misleading and the manager just double down that his sales pitch is fine. Asking him to make amends and undo the transaction was no use. Just stood behind the early termination clause and a penalty that is more than the $350. My opinion. They are not reputable.

    Cricket - mobilephones - Updated May 2026

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