Spectrum Store centrally located on Chagrin Blvd in Beachwood. It's a convenient stop while you're…read morerunning errands in the area (plenty of retail stores nearby) or dining in the area. It's also in very close proximity to the highway. I found myself at this store after deciding to discontinue my relationship with Spectrum after 8 years (!). I stopped in to drop off my Internet equipment. AMBIANCE: Sizeable store with limited phone inventory in the center of the store, lounge area, and checkout. I was surprised to see that the lounge area even has a big screen TV with sports. The decor is very simple and the store looks too large for what's inside. SERVICE: While I had my fair share of negative interactions with Spectrum, this was probably the most pleasant. Transactional but cordial. I quickly presented my equipment, it was verified, my ID was checked, and I was quickly on my way. PARKING: Shared plaza parking lot. Plenty of parking available. I won't be returning to this store since I'm no longer Spectrum customer. I would recommend this store to anyone who is. The service is quick and pretty nice.

We saw several employees when I opened the door for my sister, then I went to park the car. Three…read morestars (or less) for lack of greeting and not coming up to my disabled sister who has difficulty walking. She has been a customer for years. When she got to the desk Nate asked for her a chair, and was very patience checking on her account and answering her questions. Ask for Nate.

Very professional and friendly! Answered call really quickly. Thank you for everything. This…read morebusiness is very good. Highly recommend.

Mario came out the same day and repaired my iPhone screen in 15 minutes. Highly recommend.read more

Went here to ask questions about my phone since I was having issues…read more Glanced at what the new phones looked like.

I visited on a Saturday in mid-October 2024 (late afternoon) and it was busy when I arrived but I…read morewas helped within 5 minutes. This Apple Store is very clean and organized. Customer service was friendly and attentive. MY APPLE STORE EXPERIENCE -- I visited Apple to inquire about upgrading my iPhone 11 to a newer phone. The male employee who assisted me was friendly but I did have to ask him a lot of questions. He also didn't know a few things which is fine because he asked a manager to answer my questions. Also, Apple, at that time, had very few deals on trading in old phones to get a new phone, so I left sad (haha). Granted, my iPhone 11, had a badly cracked front screen (LOL). Also, trading-in an older iPhone model will only get you $20-$45 off a new phone which is not much at all. After leaving Apple, I went to a local Verizon store where I was able to surprisingly get the brand new iPhone (the iPhone 16) at $830 off just for trading in my old iPhone 11. Verizon currently appears to have the best deals out of all phone carriers. If you are looking for a new iPhone, Verizon is currently accepting any old phone, at any condition, as a trade-in offer. So, you'll get your new cell phone paid off in 2 years - Verizon will take money off your bill every month until the phone is paid off. I still got to keep my regular monthly bill and infact, my new plan is now cheaper with a new phone because I did not add the Verizon insurance. I eventually added AppleCare+ to my phone incase of any accidental damage or theft/loss. I also have an extra $5 or $10 off my Verizon bill with auto-pay. Overall, I had no issues while visiting because I just came to ask a quick inquiry. If you want better deals then I don't suggest visiting Apple because mostly everything is at full price. Go to your phone carrier instead such as Verizon or TMobile for discounts. If I'm ever in the area again, I'd love to come explore the Eton shopping centre including the Apple Store again. **** GOAL of 150 reviews in 2024 - 123/150 total reviews in 2024 - 772 total overall Yelp reviews - Reviewed on 8 December 2024

Victra Verizon is a franchise and does not abide by Verizon's policies.I bought a wireless charger…read moreat a Verizon store on March 26. It did not work with my phone. Took it back on March 28. I had receipt. They would not take it back because I did not have the box. Called Verizon right away and chatted with a rep. They said I could absolutely return with a receipt to the store. No box required. Back to the store. Showed them the chat transcript. They would not honor the Verizon policy. There is no way you could tell that this not a real "Verizon' store. Verizon should make franchises abide by Verizon policy or state very clearly and up front that they are not. We have been Verizon customers from the first time we got cell phones. I am stuck with a $60 charger that is no good for me. Verizon needs to make this right. C. Wells

We purchased 4 phones. They didn't port our numbers properly. They also charged $25 per phone for…read moretheir service that didn't work. They never disclosed this charge until the end. I was at the store for 4 1/2 hours only to leave with phones that don't work. Worst customer service experience I have ever had.

My son and I recently upgraded our iPhone 10 XRs to iPhone 16 pro maxes at the Mayfield Heights…read moreVerizon store. Thanks to Marvelle, our two visits were enjoyable ones. Marvelle was instrumental in making the transition process a smooth experience. He answered all of our questions in a manner which we could understand and did so in a patient and friendly manner. We'd highly recommend him and this store to those seeking to upgrade or purchase new cellular phones and other related products.

This Verizon store is extremely busy. You learn this the first time you need to make an…read moreappointment. Maybe other places are not but if you plan to go to this particular store, it takes patience. I want to give some "love" to Tamara. She really handled my issue with excellent customer service. Makes the wait worth it. To operate a business and make it successful really is in the hands of your employees and how they treat customers. Tamara is one of your ROCKSTARS!

AT & T holds their customers responsible (financially) when the in store employees provide…read morecustomers with incorrect information. I was told one thing in the store influencing my decision to switch over to their services only to find out that the info provided to me was false. Called Customer service and they did nothing to assist me. I'm stuck with an almost $400 bill because a rep told me that international service maxed in cost at 10 days... that was wrong info. This isn't fair but there is nothing that I can do but complain on Yelp. I don't recommend AT & T. All I wanted was a fair chance to decide to go with their service based on the truth, but nope, they lied, and a month later I'm paying more for my bill than I expected with no concern on their end because their bank accounts are bigger.

customer service was not there at all. taylor was kind of giving me anxiety as i was there to get…read moresome help with a phone. i even told him if he wanted to get someone else to help me because i clearly saw that i was bothering him, but he insisted he was just anxious and getting paid hourly does not help.

T-Mobile store in South Euclid is corporately managed store, not an authorized retailer. In theory,…read morethis means that you can complete various transactions and receive better support. In practice, the experience is lacking. PHONE INTERACTIONS: Prior to coming to this store, I did not have a great time becoming T-Mobile customer. On average, I spent around 3 hours on the phone setting up service and completing other transactions either corporate. During the process, I called this store in South Euclid about purchasing a new phone. They were very dismissive and sent me to corporate. After the setup was complete, corporate sent me back to the store to mail back my phone (trade-in) for added convenience. I wish that I chose another location or sent it via another service. STORE EXPERIENCE: I arrived at the store and immediately serviced which was great. The employee assisting me couldn't have been more disinterested in my transaction. He was heavily leaning on the counter, watching TV show episodes on his phone, and eyeing attractive customers during my transaction. During my interaction I had no idea what was going on and the status. There were no words exchanged and no opportunity to ask questions. I observed other staff very openly rolling their eyes at customers. It is in no way a good customer service. I found the experience to be strange. STORE: The store is centrally located in a plaza on Cedar Road in South Euclid. It is easily accessible from South Euclid, Cleveland Heights, and Beachwood. It's right down the street from the highway if you're traveling. The parking lot is spacious but hard to navigate. There are "no entry" signs to the main road (Cedar) and other parts of the parking lot. The plaza contains other big retailers and some restaurants in case you need to run a few errands. The store is clean and well stocked. I was surprised that even mostly sold out iPhone 17 cases were available at this location. Overall, this is not the store that I'll be returning to. While it's clean and centrally located, the service is very disappointing. I'll visit another store in the future and hope for better experience.

Yesterday afternoon, I had a wonderful customer service excellence at Verizon Wireless in South…read moreEuclid (Cleveland). DJ was very helpful and the entire staff was welcoming and friendly. My needs were satisfied. DJ was the epitome of professionalism.