Spectrum Store centrally located on Chagrin Blvd in Beachwood. It's a convenient stop while you're…read morerunning errands in the area (plenty of retail stores nearby) or dining in the area. It's also in very close proximity to the highway. I found myself at this store after deciding to discontinue my relationship with Spectrum after 8 years (!). I stopped in to drop off my Internet equipment. AMBIANCE: Sizeable store with limited phone inventory in the center of the store, lounge area, and checkout. I was surprised to see that the lounge area even has a big screen TV with sports. The decor is very simple and the store looks too large for what's inside. SERVICE: While I had my fair share of negative interactions with Spectrum, this was probably the most pleasant. Transactional but cordial. I quickly presented my equipment, it was verified, my ID was checked, and I was quickly on my way. PARKING: Shared plaza parking lot. Plenty of parking available. I won't be returning to this store since I'm no longer Spectrum customer. I would recommend this store to anyone who is. The service is quick and pretty nice.

I would give them zero stars if possible. Run don't walk away from this company if you have a…read morechoice!! We've had 3 internet outages in the past 6 weeks and each one is longer than the previous one. The last one was three days!!! Once an outage hits you can no longer contact the service org as they shut down communications except for auto messages. I'm not sure sure who manages the service department but they need to find another job because their suck at this one. In fact they should change the name of the customer service department to "customer no-service"... I simply can't put into words what a joke this place is.

Very professional and friendly! Answered call really quickly. Thank you for everything. This…read morebusiness is very good. Highly recommend.

Mario came out the same day and repaired my iPhone screen in 15 minutes. Highly recommend.read more

Went here to ask questions about my phone since I was having issues…read more Glanced at what the new phones looked like.

3-5 days for repair is such a joke here. Had a computer in repair for 9 DAYS and its still not even…read moreworked on.

Victra Verizon is a franchise and does not abide by Verizon's policies.I bought a wireless charger…read moreat a Verizon store on March 26. It did not work with my phone. Took it back on March 28. I had receipt. They would not take it back because I did not have the box. Called Verizon right away and chatted with a rep. They said I could absolutely return with a receipt to the store. No box required. Back to the store. Showed them the chat transcript. They would not honor the Verizon policy. There is no way you could tell that this not a real "Verizon' store. Verizon should make franchises abide by Verizon policy or state very clearly and up front that they are not. We have been Verizon customers from the first time we got cell phones. I am stuck with a $60 charger that is no good for me. Verizon needs to make this right. C. Wells

We purchased 4 phones. They didn't port our numbers properly. They also charged $25 per phone for…read moretheir service that didn't work. They never disclosed this charge until the end. I was at the store for 4 1/2 hours only to leave with phones that don't work. Worst customer service experience I have ever had.

The Verizon store in Mayfield is terrible. I've had two…read moreinteractions and both times they were terrible and when I think of the person's name or find out, I will add it to this review. They are not user-friendly and I bought a brand new iPhone and there was a problem and they refused to service it although I only had it for a week. They told me to take it to Apple..

This Verizon store is extremely busy. You learn this the first time you need to make an…read moreappointment. Maybe other places are not but if you plan to go to this particular store, it takes patience. I want to give some "love" to Tamara. She really handled my issue with excellent customer service. Makes the wait worth it. To operate a business and make it successful really is in the hands of your employees and how they treat customers. Tamara is one of your ROCKSTARS!

AT & T holds their customers responsible (financially) when the in store employees provide…read morecustomers with incorrect information. I was told one thing in the store influencing my decision to switch over to their services only to find out that the info provided to me was false. Called Customer service and they did nothing to assist me. I'm stuck with an almost $400 bill because a rep told me that international service maxed in cost at 10 days... that was wrong info. This isn't fair but there is nothing that I can do but complain on Yelp. I don't recommend AT & T. All I wanted was a fair chance to decide to go with their service based on the truth, but nope, they lied, and a month later I'm paying more for my bill than I expected with no concern on their end because their bank accounts are bigger.

customer service was not there at all. taylor was kind of giving me anxiety as i was there to get…read moresome help with a phone. i even told him if he wanted to get someone else to help me because i clearly saw that i was bothering him, but he insisted he was just anxious and getting paid hourly does not help.

T-Mobile store in South Euclid is corporately managed store, not an authorized retailer. In theory,…read morethis means that you can complete various transactions and receive better support. In practice, the experience is lacking. PHONE INTERACTIONS: Prior to coming to this store, I did not have a great time becoming T-Mobile customer. On average, I spent around 3 hours on the phone setting up service and completing other transactions either corporate. During the process, I called this store in South Euclid about purchasing a new phone. They were very dismissive and sent me to corporate. After the setup was complete, corporate sent me back to the store to mail back my phone (trade-in) for added convenience. I wish that I chose another location or sent it via another service. STORE EXPERIENCE: I arrived at the store and immediately serviced which was great. The employee assisting me couldn't have been more disinterested in my transaction. He was heavily leaning on the counter, watching TV show episodes on his phone, and eyeing attractive customers during my transaction. During my interaction I had no idea what was going on and the status. There were no words exchanged and no opportunity to ask questions. I observed other staff very openly rolling their eyes at customers. It is in no way a good customer service. I found the experience to be strange. STORE: The store is centrally located in a plaza on Cedar Road in South Euclid. It is easily accessible from South Euclid, Cleveland Heights, and Beachwood. It's right down the street from the highway if you're traveling. The parking lot is spacious but hard to navigate. There are "no entry" signs to the main road (Cedar) and other parts of the parking lot. The plaza contains other big retailers and some restaurants in case you need to run a few errands. The store is clean and well stocked. I was surprised that even mostly sold out iPhone 17 cases were available at this location. Overall, this is not the store that I'll be returning to. While it's clean and centrally located, the service is very disappointing. I'll visit another store in the future and hope for better experience.

Yesterday afternoon, I had a wonderful customer service excellence at Verizon Wireless in South…read moreEuclid (Cleveland). DJ was very helpful and the entire staff was welcoming and friendly. My needs were satisfied. DJ was the epitome of professionalism.