Angel helped fix my phone display in a matter of minutes. I am so grateful, 10/10 I would recommend…read morethis store. They consistently have employees who are knowledgeable and trained and the best demeanor. Thank you again, Angel!

Angel got an old battery out of my old macbook so I could put the new battery in. he was…read moreprofessional and knowledgeable on the issue.

Great Work, Great Service and Fair Prices. I've been a customer for twenty five year's or more.read more

Not open. Poor service. They are no longer in business. No responce from several phone calls made.read more

Thank you Bryan for all the help today. I had been experiencing terrible service recently and tried…read morecalling customer support to switch my eSIM to a new phone. I was extremely frustrated but Bryan Was phenomenal at resolving the problem quickly and he was very empathetic. Thanks

Woah. Went in. Bryan asked me what I wanted and what phone I had. I told him I didn't know. It…read morewas an old phone, I knew that. He made a strange gesture at me and I said I would come back later. He told me to never come back. No salesmanship whatsoever. Go to mayfield.

October 20th, 2025…read more To whom it may concern, I visited your store located at 2736 Medina Rd, Medina Ohio 44256 about a month ago. I wanted to upgrade my Apple 13 Pro and Series 11 watch to the 17 Pro and Series 11. The salesman said that they did not have the watch or the phone in stock but had upgraded versions. I told him to order the items I wanted. We also talked about keeping my existing plan and with the trade in I would pay about $22 additional each month over 3 years and that included the $7.50 for the phone service on the watch. About 2 weeks later I tried calling the store to see if the phone and watch had arrived. I found out that the phone store does NOT have a phone line and talked to Verizon directly so they could message the store. I did not hear back, so I just drove to the store. When I arrived, the phone and watch was there and the salesman asked me what deal I he had given me. I told him about the $22 per month but that I did not want a payment plan and just wanted to pay it all up front. He then told me that since the order was already started, he would have to cancel it and that would take about 48 hours. A week later, I showed back up at the store and asked a different salesman about my phone. He came back and said there was not a phone and watch for me. I told him that I already saw the phone and watch and that it is in your store. He finally came back with the phone and watch and asked, "What deal did the other salesman give me?" I explained the $22 and that I just wanted to pay it in one lump sum. The salesman then told me that that deal is no longer offered and that the prices have almost doubled. I told the salesman that was a classic "bait and switch" and that I will not do business with your store and I left. I called Verizon, and had to get that order cancelled since the store did not do that. I assumed that with my phone lines being with Verizon for the last 21 years, they were happy to honor the original deal. I have started posting this review on other sites to inform customers that they are NOT a Verizon Dealer, but an authorized dealer and it appears that the price for every contract fluctuates based upon the day, and who you talk to. I can reliably make this accusation since every time I talked to someone, they always have to ask what price I was quoted, instead of the sales person looking up the price or just honoring their original quoted price. Sincerely, Mark

Was at this location to pick up a phone order. The salesman did greet me when I first came in but…read morewas rude, unhelpful and outright condescending when it came to questions. The other comments were right. Avoid this location. Ashton needs some training in customer service! I had my order sent to the store so I could ask questions. Should've just had it shipped to my house. This got one star because it was close to my house. But I'd drive to another just to be treated better. I am a new customer to Verizon. Not a good look.

Do not buy X2 lithium ion motorcycle batteries here. I purchased one of these and it failed in less…read morethan a month, for no reason, it shut down while cranking and left me stranded. I first tried to take it back on the weekend, but their "customer service" is only available when the manager is there as the general employees are all that work the weekends and would not help me. Returned on Monday and after checking the battery and having it fail the current test, they still would not give me my money back. Manager referred to the owner, whom also refused to give me my money back. This is a defective product, backed by poor customer support. Specifically the Fairlawn, OH store. Would not recommend these guys to anyone.

Got the most amazing service! Not only did he find the right batteries, but helped me problem…read moresolve and fix my project! Above and beyond!

I have purchased 6 or 7 phones here for my spouse and kids over the last 6 years from this Verizon…read moreretailer. They have always given me great service and I've never felt pressure for upsell. They do promote the phone accessories but it's never been high pressure. One time I was going to purchase a phone through Verizon website but it was so confusing plus I had concerns about transferring everything over from old phone to new phone. I know I know you should just be able to backup to ICloud but it never works. The people at the store always handle this process so I don't need to mess with it. Very happy with this store and the people who work here.

Interaction #1: Employees at the store gave me incorrect information that caused me to be…read moreovercharged $300. Interaction #2: Even though there were no other customers in the store, the manager was annoyed to answer my questions and said I should call customer service instead of bringing my questions there. He passed me off to another (more pleasant) employee, left the store, and returned smelling strongly of marijuana. He then stood by and oversaw further mistaken adjustments to my account without noticing I was on the wrong plan for my situation. Interaction 3: The manager refused to take any responsibility for incorrect information given out by his employees and that he did not notice. He offered no assistance. He was rude and raised his voice. Resorting to phone customer service finally, I was only refunded $150 of $300. My advice: Go to any other Verizon location, not this one, or dial 611 for customer service rather than deal with incompetence and unpleasantness. Verizon should find a non-customer facing role for this current manager, train his much more pleasant employees so that they have correct information, and promote one of them into his position instead.

At my home removing very large and tall items, dresser, hutch, tables, chairs benches roll top desk…read moreand a great deal more. I was very impressed. Daniel, Caiden and Prince did a fantastic job. I would recommend them and plan on using them again in the near future. LD

We used them for packing and moving a family of 6. Just so…read moremany things broken. I've moved many times before and I've just never seen anything like this. They did not use bubble wrap, or even packing paper. They threw delicate items, literally threw, I saw them, throwing them into boxes and just broke our PS5, our clocks, anything electrical. Anything delicate was damaged. They left doors broken in our new house. It was awful. I don't understand how they could be a professional company. When we went back to our original house, we found that they just left like 1/3 of our belongings were still there. But thrown around randomly on the floor just a complete mess, not packed. Just a horror story. We spent the next day trying to recover our stuff from the old house. And clean up after them. Thank God we moved the PC and laptops ourselves.