I visited this store Week of October 19th. I also visited Northeast's Factory Direct store in…read moreEuclid, Ohio October 26th, findings ok. I returned to the Maple Heights store October 26th albeit difficult to find. I was initially greeted by a baseball cap, non mask wearing employee. He showed little interest in my needs and request. After making a short tour of the items on the floor, the baseball cap, wearing employee came over and answered a few questions. Once i picked several pieces of furniture was interested in purchasing I asked for a pricing total upon which time I attempted to negotiate what I felt was a fair price. The baseball cap, wearing employee appeared to angerly reject my offer. I pointed out a obvious problem with one item and the employee again expressed anger as he jerked open a dresser drawer. I had more questions and Mr Baseball, Cap walked away. I left the store and called back later asking for a manager. I was told the manager would be in the office on Tuesday, October 27th after 10:00 Am. The person who answered the phone says his name was Tommy and the manager's name Tom. I was unable to reach Tom on Tuesday the 27th. The ole Ignore, let the answering service, leave a message, smoke screen and mirrors deal. No worries, after leaving The Maple Heights store I stopped by nearby Value City Furniture, purchased furniture items W/delivery. Done Deal. No more Northeast Factory Direct in Maple Heights. That's my story and I'm sticking to it.

This is the only furniture store in the state of Ohio that went out of there way to help my friend…read moreget the furniture that she needed. I'll spare you the details, but she spent the better part of a month looking for a sleeper sofa, and no one was accommodating to her needs. No one, except for Northeast Factory Direct Outlet. IKEA is not the move. No. The move, again, is Northeast Factory Direct Outlet.

My husband and I were looking for a smaller yet slim, comfortable recliner with an up to date and…read morenot super oversized design. We found it at Arhaus. Our sales associate Lisa was super helpful, from the ordering process, to delivery, this company and Lisa were top notch. We received our beautiful Alex lounger with upgraded Bull Stone leather in the 10 weeks promised. The communication from the company and the delivery company NY Berger were top notch. We received our timely updates via email, text messages and phone calls from ordering to delivery at our door. We would highly recommend this company and are excited to use them again should we need home furnishings.

Excellent quality and customer service. Over the past 10 years, I've purchased several pieces from…read moretheir Legacy Village location as well as the Arhaus Loft in Brooklyn- dressers, chairs, cabinets, buffet. Well-made pieces that are classically designed and stand the test of time. Yes, they cost more, but you get what you pay for- eco-friendly, quality materials built in the USA. Still enjoying pieces purchased many years ago. Love this store!

Love this place!!! It's been years since I visited an Ollies. We had gone in just to kill time as…read morewe waited for another store to open. Quickly I found some really nice books for the kids. Many of the books have music, drawing pads, etc. They have books of every type, fiction, non-fiction, cookbooks, novels, history and so much more. The sale on K-Cups are really good. I couldn't believe how they have Keto, Organics, Atkins to name a few. I was shocked that they had bags of BLACK WALNUTS you know how expensive and rare these are to get. The bags are 1-1/2 cups for under $2.99. The have light popcorn and buttered 3-pack for .99 cents. Sofa pillows, rugs, wall art / decor, frames, lamps, curtains for your home. I only got through 2/3 of the store and I decided it was time for me to go as I had many items in my cart. I did sneak a peak at the other side o did not visit and I did see some outdoorsy clothes, like Mossy Oak. Although I know I picked up some really cool clothes, books, snacks and such I felt that I really racked up a big bill, to my surprise when the cashier told me what the total was it was way less than expected. Score!!! If you like the store and you are visiting for the first time sign up for Ollies Army card. It's just a card that you can use in each of your visits that accumulates points for future discounts. Just remember to complete the sign up on your phone or computer. They gave me a 15 percent discount on next visit. That's a great discount on there already low prices.

I visit OLLIES in OAKWOOD every 6 months to stock up…read more Today I got over $200 of merchandise for only $74 ! They have several aisles of food products I found lots of healthy stuff Including giant tin of premium coffee for only six bucks My only complaint I boycott products from China due to safety and quality OLLIES has a ton so I Always read labels The store is a giant warehouse Including haed to fund items and... 100s of books Luvvv it!

Great place, people and pricing! Was in and out with exactly what I wanted. Better pricing than…read moreother companies. I even got a thank you video from the owner Alex!

We purchased a couch and recliner less than a year ago. Six months after purchase the the back of…read morethe couch collapsed. We contacted Northeast factory direct on Macedonia to inform them. They sent out a company that repairs furniture. We have been waiting for three months for the repair. The service from northeast is a joke and we are not happy. We also were told that we actually received the floor model and not a new one, so that is probably why it broke down so quickly. Not happy If I could I would rate them a zero.

I love Levin. I went to the Avon store and to the Oakwood store once. I really am happy with…read morefurniture I got there.

DO NOT BUY FROM THIS PLACE…read more They sell cheap Chinese furniture and do not stand behind it. I spent almost $ 2000 on a lazy boy recliner that fell apart within a month called for service , that took forever and they ordered another cushion. installed it and within a month it fell apart. But that's within factory specs, Well I call BS on that Now they wont refund my money either.

I ordered a custom door as entrance to a professional pilates studio in my private home. Zach…read moreSchulte was so willing to work with me with both the 8 ft. design and patience in paying for my endeavor. When ready to pick out the wood, I as able to select the wood in Middlefield. He offered suggestions on the epoxy color that was to be the "river." Also, couldn't ask for a more efficient install. It was quick! His recommendation looks perfect in the entry. Quite an impressive and breathtaking entry for my customers!

Ordered a custom desk during 2020 with the shift to working from home.  Had a wonderful experience…read morewith CVCF and my desk is just beautiful.  I had the desk delivered to me in Chicago and the installation service was excellent as well.  Its been almost year using it, nothing has went wrong (its a standing desk so has moving parts) and the high durability of the wood has resisted scratches

I visited this location and much preferred it to the larger, more expensive Restore located on…read more110th St. The North Randall store is much smaller but unlike 110th St. North Randall had a good inventory of used doors at a fair price. The lady working the main desk was very nice and I appreciated her going out of her way to say hello and smile. Prices are much better at this location and they also had a lot of used furniture. I don't remember if I bought anything aside from a few used doors; I may return when I'm back in the area.

Nice, clean resale shop. All monies go to the Habitat house building projects. I was here to…read morevolunteer again with a group. We priced hundreds of cabinet knobs and checked donated lighting. Then we went out to the floor and straightened up the home improvement area. If you want something that you don't see ask someone. It may be in the back where extra items are waiting to come out. Different was the room for housewares with plenty of space. Brand new items are all bedding and rugs. There is a paint section with brushes and supplies. All paint cans are new and unopened. Manager Bob was very helpful and informative. We'll definitely do this again.

The delivery drivers are unprofessional was in a rush did not sit my furniture up properly the…read morestore is great

When you pay for delivery, you are expected the crew to come there to put your furniture together…read more I paid $219 for delivery and set up had a 80 year-old lady sign a paper for them not to put my furniture together. I have called several times to get in contact with the manager. He would not give me a call back. I think that is bad service. Do not use them the delivery department I would use a outside company or pick it up yourself poor business for Value City

We needed to furnish our new home and Barbara met us and helped us figure it all out so it looks…read morebeautiful, just what we desired while listening and thoughtfully considering our needs (budget/kid/dog friendly). This was a large purchase which could have been stressful but Barbara made it enjoyable and fun. She really took the stress out of it and helped us immensely! She had a lovely story about every piece she chose and why and showed us lots of options and materials and was carefully to measure and make sure everything would fit. The delivery men provided white glove service very careful and paid attention to detail. I would recommend this story to anyone in need of furniture and esp Barbara. She picked out some window treatments, rugs, tables, chairs and couches and artwork and we love it all. She even labeled our home as a "treehouse" and now we feel very cozy in our well appointed treehouse!

I wanted to express my deep dissatisfaction with the purchase of a custom dining room table and…read morechairs I recently purchased from Leopolds in Brecksville at a premium price and what I expected to be a high-quality product was delivered damaged in multiple places. The unacceptable service in addressing the damaged set as it arrived in my home was shocking. When purchasing this set, I expected the high standards your store had been known for. However, when I was told I would be called by one of the owners, the lack of responsiveness and customer care I had encountered since notifying the store multiple times was very upsetting. After 5 phone calls and multiple promises to come out and inspect the damage one of the owners came out, with an attitude and 0 apology and sense of urgency in resolving the matter. After we had much thought and time to think this through, due his horrible attitude with us, we decided to have them take the furniture back. They had no intentions on replacing the set only repairing it. I was a loyal customer who chose your store as i have purchased many pieces over the years, and he said to us we are not welcome to shop in his store. How is it you damage my furniture, and we are treated as if it was our fault yet the owner doesn't want our business. I have no intentions of ever shopping their again, nor will I recommend this store to anyone else.

This is an impressive specialty store for wood artisans. It is very clean and well stocked with a…read morewide range of products and price points. They offer in-person classes and demonstrations. The service at the register was helpful and friendly.

We were looking for furniture legs for a diy curio cabinet I'm working on. We waited for them to…read moreopen at 12 pm on Sunday. As soon as we walked in someone helped us within a few minutes. They do not sell furniture legs, but they do sell the ever popular and modern hairpin legs. They're made in metal. We felt that for our project the cost was not viable. We did walk around and found so many neat woodworking machines, tools, wood and more. There is a room full of live edge wood pieces. I feel that they were reasonably priced. I also noticed that in another room this lady was working on a wood piece. It seems that they may be offering woodworking classes, I'm not sure. So in conclusion although they did mot have what I needed, I'm glad to have visited. It opens my eyes and mind to other projects.