I wanted to express my deep dissatisfaction with the purchase of a custom dining room table and chairs I recently purchased from Leopolds in Brecksville at a premium price and what I expected to be a high-quality product was delivered damaged in multiple places. The unacceptable service in addressing the damaged set as it arrived in my home was shocking. When purchasing this set, I expected the high standards your store had been known for.
However, when I was told I would be called by one of the owners, the lack of responsiveness and customer care I had encountered since notifying the store multiple times was very upsetting. After 5 phone calls and multiple promises to come out and inspect the damage one of the owners came out, with an attitude and 0 apology and sense of urgency in resolving the matter. After we had much thought and time to think this through, due his horrible attitude with us, we decided to have them take the furniture back. They had no intentions on replacing the set only repairing it. I was a loyal customer who chose your store as i have purchased many pieces over the years, and he said to us we are not welcome to shop in his store. How is it you damage my furniture, and we are treated as if it was our fault yet the owner doesn't want our business. I have no intentions of ever shopping their again, nor will I recommend this store to anyone else. read more