Finding a good, firm, long-lasting mattress is a lot harder than you'd think. Over the years, I've…read morebeen to many mattress stores and was sorely disappointed. Not the case here. I purchased my mattress many years ago and it's just as firm now as it was when it first arrived at my house. The price was VERY reasonable as I ended up paying a fraction of the price that other stores charged while receiving a mattress that was far superior in both quality and durability. The saleswoman was very kind and knowledgeable. The delivery was timely and everything was super smooth. I can't say enough good things about this place. This place truly is a local gem and I would urge anyone looking for a new bed, especially an ultra firm one, to come here.

Wonderful facility! Helpful, knowledgeable and friendly staff. I love the fact that my girls were…read moreable to try out the mattresses for comfort. They both have back issues, so iI purchased two sets of orthopedic mattresses. The frames are very reasonable. I even purchased a headboard that was on display! I also appreciate the fact that they will ship the items and set them up for us!

Service at Bob's is good. The salespeople don't hover and will answer any questions about a…read moreproduct. They don't try and pressure you. The selection of sofas were pretty good. I couldn't make up my mind. Still haven't. The prices are compatible with other stores. But you do save some.

This was my first time visiting this store. We were able to advantage of the memorial day sales…read more I waited until after delivery to post my review. I was pleased with our sales guy Bobby and also the manager with the super cool tattoos. Our family spent time sitting on different furniture sets and we were pleased with our final choice (not pictured). The snack section in the back was clutch. We were able to grab a quick bite and look around some more. Financing options were easy to understand. Delivery went really well. The movers were courteous and cleaned up behind themselves.

Absolutely great service! I went to 2 stores prior to stopping at Mattress Firm and was dreading…read morethe process of getting a new mattress after the experience at those 2 stores. Daniel who assisted me at Mattress Firm was by far the most knowledgeable on the products. He was professional, courteous, friendly, and there was no pressure to purchase nor steering to a higher cost product. I was fairly certain I wanted a temperpedic due to back issues and I was delighted to see they had all the models to try! Daniel explained the difference between them all, encouraged me to try all of them, and answered my many questions. As this was going to be a pricey purchase I needed a few days to think on it and go back and revisit the store and retest the mattresses. The second visit service was again phenomenal with Daniel. I did purchase a Temperpedic mattress and I am looking forward to delivery this weekend. Daniel went over all the warranty info in detail. Truly top notch service and made this process pleasant and stress free! I had an opportunity to talk to the other reps at the store while I was trying out mattress and all were friendly, courteous, professional and extremely knowledgeable. It is apparent they love their jobs and love working for this company. I would HIGHLY recommend Mattress Firm as the place to go for mattresses!

Service was piss poor. Didn't deliver & had to reschedule for the next day after my wife & I stayed…read moreat home waiting till 10 pm for delivery. When they did deliver, one of the delivery men pulled our storm door off the hinges. Would never use this company now or in the future.

My experience with the Original Mattress Factory store in Mentor was outstanding! I made two visits…read moreprior to my purchase to gather information. The salesperson thoroughly explained the difference between the mattresses offered and suggested models that may meet my needs. I selected two models to consider and written estimates were provided. When I was ready to purchase, my partner and I were able to spend time lying on our top choices before making our final selection. The return policies were clearly outlined before purchase. I appreciate that the Original Mattress Factory does not resell returned mattresses after being in someone's home as I am guaranteed a new mattress. I also purchased two of the pillows sold by OMF and they are the very best pillows I have ever used. I have a neck problem and this is the only pillow that offers the support that I need and keeps its shape after a night's sleep. The pillow is so soft and comfortable too. It's definitely worth the investment. The premium mattress protector is great too. I like that it's water-proof yet soft and breathable. I'm perplexed by the negative reviews. I have many friends and family members who had similar experiences to mine and love their OMF mattresses after years of use. Thank you Original Mattress Factory and sales staff at the Mentor store. I am a very happy customer!

They sell mattresses for adjustable bed frames but have none on the floor to try out. Also, its…read morehorrible for support. You sink in the middle. Exchanged from a firm to an extra firm and still was a dip down the middle of the bed. The workmanship has failed badly in quality. I've bought this type mattress 8 yrs ago and its still in the same great firm condition. So you judge today's quality. And its a failure 100% on a new mattress just purchased.

Excellent salesperson who answered all my questions . She was informative, knowledgeable, and…read morefriendly.

If you buy a hot tub from NEFD you better hope you get lucky and get a good one because their…read moreservice department leaves a lot to be desired, to put it mildly. Our $11,000 tub leaked from day one. The first time we put water in it was in early March of 2026. It leaked and as of this writing on 5/29/26 it is still leaking. They have been out twice to fix it, unsuccessfully, once even damaging it more than it already was. Worse, the service dept has "ghosted" us over and over, not returning calls. Alex talks a good game on tv but we have been extremely disappointed with our experience. This was not a $100 purchase, it was $11,000. Doesn't matter. They just don't care.

Prior to coming here I visited Mattress Firm directly across the street (see my Yelp review of…read morethat). Upon entering this establishing, you are immediately met with the sense that Mattress Firm is more polished and service orientated. Mattress Firm appeared cleaner/newer and was a more comfortable store. It took a few moments for one of the two salesmen to approach us. He didn't have a welcome spiel, but welcomed us simply and looked expectantly at us for us to share our needs. We shared our needs more clearly here since we had just been to another store and had an idea of what we wanted. The salesman pointed us to various mattresses in the store, but didn't necessarily follow us up to each one. Some people may or may not like this. I was sort of torn in my opinion. On one hand it allows for conversation without being heard by the salesman, on the other hand it could come off as lazy/uninterested. The store was not as well labeled as Mattress Firm, and a salesman's help or close up reading of the tags was required to determine differences in the beds. Ultimately, our purchase was made here as the same bed more or less was $200 cheaper. Other price differences from Mattress Firm include free delivery compared to $59; delivery is Wednesday through Monday and can be next day. This place however charges $20 for old mattress removal compared to it being free across the street. When it comes to things that matter most - the mattress and price - this place wins. If you want your brief stay in the mattress store to be more orderly and cushy, head north to Mattress Firm. On the day of delivery the men were professional and took off their shoes.

Shopped 4 different mattress suppliers in the area. All were similarly priced but we found the…read moreservice we received from Paul B at the Mayfield Hts. location was exceptional. He asked several questions about our sleep habits, current mattress, budget, etc. He took a few minutes to explain features of various mattresses and then let us test drive. Based on our likes or dislikes about the mattress we just tested he showed us different mattresses. We eventually settled on one, Paul priced it and then we left to do more comparative shopping as Sleep Outfitters was our first stop. As mentioned the other stores were similarly priced & the sales people were fine but we really appreciated Paul's sales style and expertise. We are now sleeping comfortably on our new Sleep Outfitters mattress from Paul at the Mayfield Hts. store.

I highly recommend this store. I was searching every where…read moreto buy a King Mattress that I could buy and take home the same day. I must have called at least 12-15 stores looking for a Mattress that I could pick up and take home the same day. I finally called this store. I spoke to Jason on a Friday afternoon. Told him what I was looking for and what I needed it. Jason LISTENED to me. Jason took his time and made suggestions. The following day my husband and I went in to the store, chose a Mattress and took it home the same morning. It was a real pleasure doing business at this store. Both Jason and one of the owners named Ray were there to help my husband and I find exactly what we were looking for. This is a low pressure sales team that knows the Mattress and Bedding business. This was an excellent buying experience. We will definitely return to this store and do business with these people again. I would refer this store and sales team to anyone looking for friendly, helpful and timely service. This store had a large selection of Brands, Mattress sizes, Bed toppers and much more. NO WAITING FOR 4-6 WEEKS FOR DELIVERY. YOU CAN GET WHAT YOU NEED NOW!!!! This store is in Ohio...but only 30-40 minutes from Meadville, Linesville and Conneaut Lake. A great big KUDOS to the staff at this store. This is the way business should be done...ALWAYS!!!

From the owner: When it comes to turning bedrooms into luxurious, relaxing sanctuaries, homeowners throughout…read morenortheastern Ohio rely on Ashtabula Sleep Gallery. For over 40 years, the store has been recognized for carrying the region's largest inventory of quality mattresses, gorgeous bedding, and stylish furniture. Once you step inside the locally owned and operated showroom, you'll immediately notice what makes it different from big box stores. The friendly staff has extensive experience in helping customers find the products that meet their comfort needs. Here are just a few of the items available: * Name Brand Mattresses * Gel Memory Foam Mattresses * Kids Beds/Bunk Beds * Bedroom Furniture * Bed Frames * Headboards Ashtabula Sleep Gallery offers mattresses and bedroom furniture from the industry's leading brands, including Stearns & Foster®, Serta®, Coaster Fine Furniture®, Sealy®, Tempur-Pedic®, and Vaughan-Bassett®. No matter what size, style or, color you choose, you can be sure these quality items will transform your bedroom. The store's knowledgeable staff can even help you find products designed to address physical ailments and erratic sleep patterns. To help you get the best deal for your new bedding, Ashtabula Sleep Gallery offers convenient layaway options, interest-free financing, and the guaranteed lowest prices in northeast Ohio. Once you place your order, delivery is always guaranteed to be on time based on your appointment schedule...

Great customer service! Ron was a pleasure to work with. My 21 year old mattress was from the…read moreOriginal Mattress Factory in Parma. I had no complaints about it! This one, however, doesn't "feel" like the one in the showroom. Not sure if that's because this one was newly made for us, or what? But we are willing to give it a few more months to see if it becomes anymore comfortable.

The products and services were excellent. We received our new bed today. Our sales consultant,…read moreMike, was very helpful in our decision-making process, considering all our needs in what we we're looking for. The delivery crew was also excellent, efficiently setting up our new bed and removing our old mattress. We highly recommend Sleepy Hollow Sleep Shop. from sales to service was a good experience.

I had a great sales experience buying a Sealy Ease adjustable bed at Sleepy Hollow Sleep Shop in…read moreNiles. Mike, my salesman at Sleepy Hollow, was knowledgeable and helpful. He has the Ease bed himself and said it's been a game changer for his back, which was injured in a car accident. Bill, the manager of the store, and Mike answered all my questions. I was able to set up delivery on the day of my choice, two days later. I asked if the delivery people would wear shoe protectors when they came in the house. Bill, the store manager, passed this information along to the delivery team and they were more than happy to accommodate me. This is the kind of thoughtful, personalized service you don't get anymore! Bruce called me the morning of delivery and said I was the second on the truck. All the people I encountered through Sleepy Hollow were considerate of the customer. Truly a great experience! I'd recommend this business to anyone who needs a new bed or mattress. Oh, and PS -- the Sealy Ease bed is wonderful!

this is really Richard's Appliance.... great deals on appliances & super friendly/helpful service…read more New mattresses too. Tony is the guy at this location,. He helped me pick out everything I needed & gave me a great deal! Highly recommend. They do repair too....