I recently visited Laura of Pembroke and was smitten! Laura of Pembroke is a locally owned home…read moredecor, accessories and women's fashion store. When you walk in, you're immediately dazzled by the beautiful decor, luxurious vibes and inviting atmosphere. You want to see everything. Whereas you might expect a luxury boutique to carry mostly tiny sizes, I was pleasantly surprised at their range of sizes, styles and prices. Not everything was super expensive, though there were very expensive pieces. Every corner is impeccably curated and filled with beautiful, thoughtful items. Laura of Pembroke is newly on my list of places to visit when I need a gift or want to buy something for myself (you know, for when you get in that mood of just wanting to buy something for yourself). I love that they are in Pinecrest and nestled near other wonderful spots. I bought a beautiful, glitzy necklace from the sale section that I cannot wait to wear. I'll be back!

From the owner: Laura of Pembroke is a wonderfully diverse, family-owned, retail boutique with a strong European…read moreinfluence. Laura of Pembroke offers stylish Ohio women's clothing, gift & home furnishings with locations in Canton and Cleveland, Ohio.

Fun Fact: This store was nominated for Best of the East award…read more If you're looking for a shop that feels like stepping into an artist's living room, visit La Bella Vita flagship store at Eton Chagrin Boulevard. I wandered in because the displays are so cute, I wanted to see all the treasure inside. Every nook and corner is packed with funky, colorful one-of-a-kind furniture and home goods you won't find anywhere else. A lot of the items are hand crafted or hand painted. The vibe is playful, and just whimsical. The store has multiple rooms inside with different themes and colors. One of my favorite parts of the shop is their collection of teapots and tea sets. You can find them all over the store. They have so much personality! It's like each piece has its own little story. Definitely the kind of thing that would instantly become a conversation starter in your home. If you're looking to host a tea party, you must browse this collection. There's also a bit of funky furniture like foot stools and arm chairs that are so playful! If you're looking to add a pop of color to your living room this is the place for you. Especially perfect for Alice in Wonderland themes! Fair warning: the prices are up there. This is definitely more of a "treat yourself" or "special gift" kind of place rather than everyday shopping. But to be honest, the creativity and quality of the pieces feel worth the splurge if you're looking for something truly special. A lot of pieces are one of a kind, so it makes all the sense. I had brief conversation with the owners and employees while walking through. They were so friendly and welcoming! If you're into bold design, quirky details, and pieces that feel like art, this boutique is absolutely worth a visit. Even just walking through feels inspiring.

Beautiful merchandise. Carefully curated. My go to for unique gifts as well as special items for…read moremy home.

The merchandise is great but it's the service from their dedicated staff that's what is the most…read moreoutstanding. Trenale and manager, Tim, were awesome! They both went above and beyond to help us. They were friendly, knowledgeable and extremely hard-working. I wish the general workforce had their work ethic and energy. These two employees need recognized for their dedicated service. I'd give them a thousand thumbs up, if I could! Thank you and keep up the GREAT work!

They don't accept returns any more. If you have a project you better make sure you order exactly…read morewhat you require for your project because if you don't you are going to be stuck with whatever you buy.

I was thinking a place of this caliber would have nicer employees. But that was further from what…read moreI experienced. Maybe because I walked in with a T shirt and cargo shorts. Or maybe because she was snooty and thought she was better than me. Well she should've seen the movie Pretty Woman. Because you shouldn't judge a book by its cover. I was looking for new flatware. And I was ready to buy. At $50 plus per serving. I wanted eight servings. Which maybe I'm not bright enough to do the math. Let's ask the rude employee who didn't and wouldn't give us her name. To give you some context of what happened I will tell you I walked in with 30 minutes left before closing. It's close to the time. But not that close. I was the only person in the store and I couldn't get an employee to help me out. I finally said out loud is there anyone who wants to help me out. There were two employees there. Both having their own conversation at the cashier drawer. Mind you the flatware is within 15 feet of the cash drawer. She came over and asked what I needed. And I tried to ask a few questions. She kept walking away as she was answering. And I said hold up. I have other questions. And she did the same thing. She wouldn't give me the attention of a shopper. Finally she said from a distance of about 15 feet, maybe you should go to Williams Sonoma. But I'm here. This is where I walked into. Why would she push me away to another store. Even if the Williams Sonoma is a sister store. I'm here. And I wanted to buy here. She repeated herself a few times about it would be better for me to go there. So I finally gave up and left. It is very rude of someone to treat me that way. When I was ready to buy. For the record. I was in the store July 27,2025 at half hour to closing. Only two employees were there. And it was the shorter of the two employees. She wouldn't give us her name. Because a proper greeting which I never received was not in her vocabulary. I will never go back to this store if she is working. I'll remember her face.

Let me tell you, I spend a lot of money at the pottery barn. They DO have quality merchandise but…read morelet's be real...They are incredibly overpriced and expensive. If they had friendlier people that worked at this location perhaps I might enjoy spending all the money I do there but unfortunately their people are not nice. I haven't had one encounter with anyone who works there who is nice and not snobby. Do they intentionally hire snobby people? If you go over to West Elm, which is owned by the same company, the people there are completely different. West elm people are friendly and nice and human. Yes I will continue to go to this pottery barn but I will hate every minute that I'm there because of their staff. SNOBBY.

Service as friendly and knowledgeable. A little more customization on choice of fabrics would be…read morewelcome

I love shopping at Arhaus and Arhaus Loft. I find that they have the nicest selection of furniture…read morein town. The store is beautifully displayed, and the loft is a "treasure hunt". You have to keep going back and really walk around and look for items, but I have found fantastic deals (and beautiful items) for my dining room, bedroom and living room. The sales person I worked with at Legacy was super friendly and helpful. At the loft? They were nice, but don't seem as well trained as in the regular stores. I had a problem with one of the stools I ordered from Legacy and they switched it out very quickly and it was easy to coordinate. I've used delivery in the past for large orders but they were nice and let me pick up stools and other items I could fit in my car so I could save the delivery fees.

The staff are very welcoming and helpful ! I always have a great experience when shopping here!read more

I ordered a rug and paid for the "white glove delivery". They dropped off the wrong rug then argued…read morewith me that it was the correct rug. It was not. The warehouse supervisor told me they essentially would have to reorder it and it would be another 3-5 weeks for delivery because it was on backorder after I had already waited 3 weeks for this delivery. I was confused since they were supposed to deliver the rug to me that day. She then told me if I talked to the customer service representative they would tell me the same thing. After asking to speak to a manager while talking to the customer service representative for 90 minutes they finally transferred me after I requested my order just be cancelled and I wanted a refund. The manager then told me she would call me back the next morning with a better idea of the expedited delivery timeframe. She never called. I have attempted to cancel my order with no response.

I ordered on line for my daughter bridal shower they canceled more than 1/2 my order without a…read morereason I finally received order days before shower sending me 2 of everything which I had to return and weeks of phone calls for hours to get gift cards they promised me it's been insane on top of this I had to tell them to subtract bought items on bridal registry it's been such a saga I will Never shop with west elm ever again!!!!!!!!

Awesome experience…read more We were greeted warmly. My guest had never been inside so we were given a tour and one on one attention. We were told about the process to create a signature scent. We were invited to have an event here or just hang out at the bar. It smells great in there and was not too overwhelming. We smelled several candles and walked around. I purchased a pre-made candle.

Had a reservation on Easter. Through their booking online. For a birthday. I showed up 5 minutes…read moreprior like I was told. Place wasn't open. All the chairs were up no lights on. I called an hour later and somebody answered and said they were open and only taking reservations and they did nothing about my reservation and couldn't reschedule me or anything. Terrible service. Next available time slot was 3 days from now. Had planned a nice day and threw everything off.

This shop in the center of Chagrin Falls is a decorator's dream. The ladies are friendly and…read morehelpful. The furniture and decor are lovely. There are traditional and contemporary sofas and chairs and accent pieces. The ladies will show you fabric samples for custom upholstery, and help you find the look with the detail you want. The shop is not large, but your home will be decorated right for you.

Janna is an extraordinary designer. Amazing knowledge and talent. Fabulous taste! We have used her…read morefor many years. Always goes the extra mile to make the best decisions.

Last year I bought pepper plants and they were mislabeled. When I talked to them it was t their…read moreproblem. I also bought an expensive tree from them and they said it had a warranty. I died a week ago and when I talked to them the blame was put on me and the plant wasn't warrantied. I try to support local smaller businesses but this will no longer be one of them.

Had an ok selection, prices were pretty standard for the area. Now, the old lady that assisted me,…read moreif you could call it that, was super unfriendly. I asked where the tropicals or houseplants were, and if I didnt know better I would assume it actually caused her physical pain to point. She quickly rang up my plants, and barely spoke. She has no business being in the front of that store. I'm from out of town, but even if I lived here I would never shop there again. The face of your business and level of customer service provided were pretty pathetic. Good luck.