I have been in the store a few times. The first time, I bought the Sprint service for myself and my…read moreson. It was a great deal, first phone 29.99 per month, next phone free for 1 year! I did this one month ago, and I have not regretted it. Last week, my sons iPhone screen was frozen. He tried several different things, but could not get it to function . We walked into the Sprint store, they listened to the problem, they patiently Looked at the phone, they pressed a few buttons, and fixed the problem. They never tried to sell us anything. They only wanted to help. We did purchase an item at the store, but not because we were prompted to. The employees at this store are fabulous. They are helpful and kind and friendly. The store is conveniently located near H-E-B. This is now my go to store with any of my cell phone questions. Thanks Sprint!

We bought a couple of cases for the new iPhone right before Christmas and kept one and tried to…read morereturn the other one. The one we tried to return was unopened. We left it intact because we knew we were only going to keep one. They could EASILY resell it. They claim they have a 14 day return policy on all accessories unopened or not. We will NEVER do business with this place again!!!!

Glad to have an AT@T in Parmer Ranch. Super convenient and service is always exceptional since they…read moreopened. They have a decent selection and wil be upgrading here soon to the latest IPhone.

No stars! If you have AT&T run, don't walk and disconnect the service immediately. We've been with…read morethem since it was SW BELL. My grandmother was a switchboard operator. We had the first cell phone, a brick flip phone, in 1996.Now all the years later they have gotten so big they have forgotten the long time customers. I switched service to Verizon because the price was getting higher and higher. Without any help from the company at all. Then the STOLE money from my mom's acct and will not investigate properly to find out it was not an authorized payment. So now we are $400 in the hole and ATT doesn't care. I sat in hold with their "customer service" for 2 hours and 45 minutes only to be told they would not reverse the charge. So take heed and get off their service before they steal your money out of your bank accounts.

Listen, Saul is absolutely amazing. We appreciate everything he did for us. Taking the time out,…read moreexplaining everything, making my husband and I feel comfortable with switching to At&t. If you're looking for amazing service near this location, ask for Saul.

Great store with a great vibe! The team is knowledgeable, thorough, and always works hard to find…read morethe best deals. They make sure I get the most value out of my monthly budget without any pressure. Friendly, professional, and genuinely focused on helping customers. Highly recommend these guys!

I brought my mother, who is elderly and not tech savvy, into the store in her wheelchair to discuss…read moregetting a new phone. My mom has a very old flip phone. I also wanted to inquire about putting her phone on my bill so I only have to pay one bill. Upon entering the store we were greeted promptly. I explained to the employee what I was looking for and he was knowledgeable and helpful. He had a phone that was extremely simple and offered it to my mom. However, my mom declined because she doesn't like change and her phone still works, so that's fine. The employee gave us all the information we needed to know to put her on my account. So, in a nutshell, the Verizon employee was helpful, he was knowledgeable, he was patient with my mother even with her lack of understanding of technology. Next time I need to go into a Verizon store this is the one I will pick. Thank you :)

Before taking my iphone 13 mini to Cellairis, i went to both the geek squad AND the apple genius…read morebar in the last week trying to get the battery replaced. BOTH said it doesn't seem like it's the battery and refused to look into it further. I went to Cellairais as a last ditch effort and she replaced the battery without question and fixed my phone in less than 30 mins. Next time i have an out of warranty device, coming here instead because apparently everyone else is useless!! thank you soooooo muchhh!!!

Beware! They use low quality parts. They fixed my daughter's phone screen and we immediately…read morenoticed the phone was a little thicker. That was not a problem but when my daughter went to put on her phone case, the top and bottom edges immediately cracked all along the edge. She took the case off and put it back on and it got worse. Then the whole screen was not responding to touch anymore. This was just three weeks after the initial fix. We took it back and they said they wouldn't honor the warranty because we didn't buy the case there (which they never mentioned when we got the fix). They offered to "fix" it again for $80. No thanks! It would have been the same poor quality parts.

This review is on their website only. haven't ever visited a store…read more I signed up on line for a plan for $25.00 a month. Over the first thfee months was charged inconsistently $33.64 $43.64 $37.19. Lots of surcharges even monthly billing changed each month. They did have good customer service. Would not recommend. They charge what they want to.

I've been a customer with Consumer Cellular since 2021 and I really appreciate the value that's…read morebeen provided. It feels good to know that I'm not overpaying for anything in comparison to some of the other major carriers (Verizon, AT&T, T-Mobile) and receiving the same great service and range as the others. My only issue has been with calling in to get help with something technical related to my iPhone or Apple Watch. In 2023, Consumer Cellular began supporting Cellular Apple Watches and from the beginning it was clear they had not received a lot of training. I was going back and forth with several phone agents who were insistent in telling me that I could not use my cellular Apple Watch by itself. Meaning, if my phone battery died, or I left my phone at home, my watch would not work by itself. I was just as insistent in explaining to them that the whole point of a cellular watch is to be able to make/receive calls, texts, etc. when I was away from my phone. Otherwise, I'd have no need for setting up service to support my watch with Consumer Cellular. If it was solely a gps watch, it would operate without a cellular carrier. Here's where the Georgetown store, more specifically Carderios, came to my rescue. Carderios was able to trouble shoot and quickly get my watch up and running with ease. My watch had been operating on Consumer Cellular with no issues for the past year. And then I did the unthinkable.... 2 weeks ago I left to go to AT&T....but immediately returned to Consumer Cellular once I realized my error in judgment. Unfortunately, leaving meant my watch needed to be set up again. A whole year later and the phone agents are still needing more knowledge and training on watches. Not just agents, but supervisors have said that the watch could not operate on it's own. I'm so glad I remembered that I went into the Georgetown store to get help last year. I'm even happier that Cardarios was still there to help me again! It took a little longer this time though. However, he was extremely patient, calm and just as determined as I was in getting the issue fixed. We went through a few troubleshooting tasks like re-pairing the watch to the phone and removing the plan altogether and starting from scratch. He had to speak with several agents by phone to finally get the right person to help. They resent a signal on their end and the watch was finally working without the phone. Yay! Carderios provided outstanding support and service the entire time. He's a soft spoken guy that knows his stuff. He also didn't make me feel as if I was crazy or didn't know what I was talking about. He really listened to me which is very rare these days with customer service agents. And at no point did he talk badly about any of the folks that I had worked with prior to him. He was super humble and a pleasure to work with. I hope that Consumer Cellular can take care of the training that is needed for all of their agents company wide. I shouldn't have to go into a store to get the help I need. However, I'm so glad I met Carderios and experienced first hand what great customer service looks and sounds like on a consistent basis! He gave me the same great service year over year and that's an awesome testament to his character and experience!

This store sits directly on the feeder of I 35 heading north. I needed an extra key to my 2010…read moreHonda Accord. I learned they do make a lot of replacement key fobs, but not a lot of German or European fobs. If you need a replacement key, it's best to call to see if they actually can cut that key or have in stock. You also need to bring the car so that they can program the new key to it, otherwise they cannot make a fob. Your out of luck if you need a spare for your BMW. The cost of these replacement fobs vary and mine was $140. Some of the things they also have here are golf cart, marine, RV, and car batteries. Duracell seems to be the primary maker of most of their batteries found here. There's also some specialty LEDs and bulbs for sodium high pressure lamps. They also carry phone accessories and battery chargers. Informative photos included.

Today I brought my car to program my fob by Jeff and the young lady Mellisa great customer service…read more. Recommend them 100% Great prices folks come on in. Very professional both thank you guys .

2 stars because the phones we bought are awesome…read more As for the customer service.... It was great at the counter while purchasing our phones. After that, the nightmare happened. We bought our phones and paid for 3 lines worth of service on Friday July 13th, 2018 and today, Monday July 18th, 2018 I received a text that my phone bill was coming due. Surely this was a mistake considering we were just told upon purchase that our service was good to go until the 12th of August. I am glad that my husband checks on things just to be sure. NOPE! Our bill is coming due on July 20th.... Just a WEEK after the phones were purchased. How does this make sense at all? When my husband spoke to cricket (Both the store the phones were purchased in AND corporate) there was nothing they would do even though WE WERE TOLD that the payment was not due until the 12th of August. Thanks, Cricket Wireless. **Update** After almost having my access terminated 2 weeks after paying our bill, again. We found out through Cricket that our home store set the account up wrong. We bought brand new phones and intended to jump on the family plan (3 lines) and they set us up as individuals making our monthly bill $150 instead of $90. If you go through this store for service, be careful.

This is the most awesome clean and friendly Cricket Store Ive ever been in.Top notch customer…read moreservice friendly helpful staff will definitely continue patronizing this location