Great store with a great vibe! The team is knowledgeable, thorough, and always works hard to find…read morethe best deals. They make sure I get the most value out of my monthly budget without any pressure. Friendly, professional, and genuinely focused on helping customers. Highly recommend these guys!

I brought my mother, who is elderly and not tech savvy, into the store in her wheelchair to discuss…read moregetting a new phone. My mom has a very old flip phone. I also wanted to inquire about putting her phone on my bill so I only have to pay one bill. Upon entering the store we were greeted promptly. I explained to the employee what I was looking for and he was knowledgeable and helpful. He had a phone that was extremely simple and offered it to my mom. However, my mom declined because she doesn't like change and her phone still works, so that's fine. The employee gave us all the information we needed to know to put her on my account. So, in a nutshell, the Verizon employee was helpful, he was knowledgeable, he was patient with my mother even with her lack of understanding of technology. Next time I need to go into a Verizon store this is the one I will pick. Thank you :)

Customer service is all Robotic and if you reach a human,…read morethey are only able to continue to put you on hold defer to another robot of in knowledgeable human.

AVOID AT ALL COSTS!!! Negative stars!! Turns out there is a…read moredifference in a "retail" and "corporate" Verizon store. This is a "retail" Verizon store. All they can do is sell you stuff and cannot help resolving any issues with the contracts they lied about to sell you. Find a "Corporate" store, stay far away from this location. Staff is very nice when selling you stuff but nasty and not at all capable of helping resolve issues.

I cannot say enough nice things about Ahntaeus Brown who helped us set up our two new iPhones. He…read morewas knowledgeable, polite, kind and very patient. We are older and have little technical skills. He told us that we could return any time. We really appreciated his help!

Lack of customer service from the morbidly obese employee whom was rude on the phone and kept the…read moresame attitude in person. All three employees sitting around not making any sales and when I come in to purchase new phones he acts like he doesn't want to help me. Turned around and walked out. Hey, hey, hey, Verizon get some training in customer service for your people at this store as they aren't representing your brand very well.

Waited over an hour to turn in a WiFi box... ridiculous wait time. I was 2nd in line and the line…read morehad around 7 people waiting.

After weeks of having trouble with my yahoo email, Melissa was able to fix everything within 15…read moreminutes. She was professional, polite, and personable. Thank you, Melissa

There latest commercial...is a girl doing backflips on t.v....saying we are the strongest…read morenetwork....LIES they bounce of antennas for sig al...and in texas , california, new york......their signals SUCK...bad !!!! Use AT &T.....THEY never have lost or poor signal...always good !!! The truth hirta

T-Mobile Tuesday. Stopped in on a cold December morning to pick up my gift. Greeted kindly…read more Plenty of parking. Activated my reward via my T-Mobile phone. I advised Derek my dad was 86 and he said just to bring his phone in and then he actually went ahead and gave me a glass to take to him great service happy holidays.

The only place that could fix my broken ipad and I went four places. No one else would even try and…read morehe fixed it promptly and at reasonable cost It has since worked perfectly for years

Joseph was super fast and battery is AWESOME!!! A+++++ will use him again shortly for a screen…read morerepair. Great work and great communication.

Before taking my iphone 13 mini to Cellairis, i went to both the geek squad AND the apple genius…read morebar in the last week trying to get the battery replaced. BOTH said it doesn't seem like it's the battery and refused to look into it further. I went to Cellairais as a last ditch effort and she replaced the battery without question and fixed my phone in less than 30 mins. Next time i have an out of warranty device, coming here instead because apparently everyone else is useless!! thank you soooooo muchhh!!!

Beware! They use low quality parts. They fixed my daughter's phone screen and we immediately…read morenoticed the phone was a little thicker. That was not a problem but when my daughter went to put on her phone case, the top and bottom edges immediately cracked all along the edge. She took the case off and put it back on and it got worse. Then the whole screen was not responding to touch anymore. This was just three weeks after the initial fix. We took it back and they said they wouldn't honor the warranty because we didn't buy the case there (which they never mentioned when we got the fix). They offered to "fix" it again for $80. No thanks! It would have been the same poor quality parts.

This review is on their website only. haven't ever visited a store…read more I signed up on line for a plan for $25.00 a month. Over the first thfee months was charged inconsistently $33.64 $43.64 $37.19. Lots of surcharges even monthly billing changed each month. They did have good customer service. Would not recommend. They charge what they want to.

I've been a customer with Consumer Cellular since 2021 and I really appreciate the value that's…read morebeen provided. It feels good to know that I'm not overpaying for anything in comparison to some of the other major carriers (Verizon, AT&T, T-Mobile) and receiving the same great service and range as the others. My only issue has been with calling in to get help with something technical related to my iPhone or Apple Watch. In 2023, Consumer Cellular began supporting Cellular Apple Watches and from the beginning it was clear they had not received a lot of training. I was going back and forth with several phone agents who were insistent in telling me that I could not use my cellular Apple Watch by itself. Meaning, if my phone battery died, or I left my phone at home, my watch would not work by itself. I was just as insistent in explaining to them that the whole point of a cellular watch is to be able to make/receive calls, texts, etc. when I was away from my phone. Otherwise, I'd have no need for setting up service to support my watch with Consumer Cellular. If it was solely a gps watch, it would operate without a cellular carrier. Here's where the Georgetown store, more specifically Carderios, came to my rescue. Carderios was able to trouble shoot and quickly get my watch up and running with ease. My watch had been operating on Consumer Cellular with no issues for the past year. And then I did the unthinkable.... 2 weeks ago I left to go to AT&T....but immediately returned to Consumer Cellular once I realized my error in judgment. Unfortunately, leaving meant my watch needed to be set up again. A whole year later and the phone agents are still needing more knowledge and training on watches. Not just agents, but supervisors have said that the watch could not operate on it's own. I'm so glad I remembered that I went into the Georgetown store to get help last year. I'm even happier that Cardarios was still there to help me again! It took a little longer this time though. However, he was extremely patient, calm and just as determined as I was in getting the issue fixed. We went through a few troubleshooting tasks like re-pairing the watch to the phone and removing the plan altogether and starting from scratch. He had to speak with several agents by phone to finally get the right person to help. They resent a signal on their end and the watch was finally working without the phone. Yay! Carderios provided outstanding support and service the entire time. He's a soft spoken guy that knows his stuff. He also didn't make me feel as if I was crazy or didn't know what I was talking about. He really listened to me which is very rare these days with customer service agents. And at no point did he talk badly about any of the folks that I had worked with prior to him. He was super humble and a pleasure to work with. I hope that Consumer Cellular can take care of the training that is needed for all of their agents company wide. I shouldn't have to go into a store to get the help I need. However, I'm so glad I met Carderios and experienced first hand what great customer service looks and sounds like on a consistent basis! He gave me the same great service year over year and that's an awesome testament to his character and experience!

Great service! always helps out my employees! Went in the other day and he reset a phone for me at…read moreno cost.

Great service! My cracked screen was replaced in just 30 minutes. The icing on the cake is that…read morethere are two places within walking distance where you can get a massage while you wait.

Chris and Amanda are amazing. They were attentive, honest with pricing, and were quick to get the…read morerepair job done. Above all, they are wonderful people and are very skilled at their craft. I will be coming back and bringing back anything I may need fixed. They fixed my buddy's Samsung phone that had broken just before he came to visit. Thank you both, truly! It was a pleasure to meet you.

I sent multiple emails requesting information. I never received any reply or acknowledgement.read more