Located in the Round Rock Premium Outlet mall, this American Eagle Outfitters is quite large,…read morewell-stocked (i.e., has a lot of inventory in ALL sizes; not just XXS or XL) for both ladies and gents, and actually always has really good sales and clearance items available (unlike many other "outlet" stores). Cute, decent quality clothes, from boxer and socks all the way to accessories galore, and even fragrances, AEO offers a lot to choose from - all in one convenient spot. The young employees are friendly, helpful, and knowledgeable, and do their best to keep the store well-organized. AEO must employ good managers and provide adequate training. Very impressed with the service! ***Sign up for the AEREWARDS program for free. Benefits include earning points towards rewards, member only sales and events invites, and a 15% off birthday coupon that can be used in outlet and retail stores, as well as online. [132 in 2015]

I never leave bad reviews, but my experience here yesterday was a nightmare. The staff at this…read morelocation are usually high school kids, and the customer service usually isn't the best, but yesterday was a completely new level of bad. I ordered some jeans online for in store pickup. When I got there to pick them up I couldn't get help from any of the employees. Finally I waved a young guy down at the dressing room, but the young kid walked up to me, said hold on and pulled out his phone and started scrolling on his phone. I finally said " Excuse me I just need to pick up an order. He goes " Oh..." and just stood there continuing to scroll a bit longer before finally walking back to get my order. When he finally brought it back a few minutes later I told him I did need to try them on before I left, and asked for a dressing room. He said ok you're gonna have to wait. Mind you there was a cluster of people in line behind me waiting. I told him there was an empty dressing room right behind him, to which he just moved out of the way and stood there, before another girl finally walked up and opened the door for me before she rolled her eyes and walked away. I tried the jeans on, but sizing was way off. When I tried them on they fit like they were 2 sizes too big. The was the beginning of the teenage staff being beyond rude. While still in the dressing room I asked the same girl that let me in the dressing room if they had the jeans in stock in a smaller size. She asked zero questions, disappeared for a minute, came back and asked which ones they were again. Then stood there and stared at me like I was speaking a foreign language. I asked if she wanted to see the picture, and she said "sure" then proceeded to look it up on a tablet type thing. She didn't ask what size I needed and walked off again. Came back literally 10 seconds later and said " we don't have them..also you can't switch them out today you will have to come back tomorrow or something during another shift." When I asked why I needed to come all the way back another day she said " because we need 24 hours before we can switch them out for you they don't even show them in our system." Rolled her eyes again and walked away. Not sure how she looked them up in my size without asking for my size. I then proceeded to find them myself in my size. When I got to the front counter a different girl proceeded to check me out. I cannot explain how many times she just stared at me blankly after asking me a question and getting an answer or being asked a question. At one point I asked her about the 24 hour thing and she just stared at me for a very uncomfortably long time before shrugging her shoulders and saying idk but I can switch them. My encounter at this store was not only uncomfortable, and awkward but whoever is hiring the employees needs to reconsider the age requirement in which they are seeking out their employees. These kids obviously don't want to work, have no respect for anyone, and don't know how to provide customer service. The Gen Z stare I received from 2 employees yesterday was so uncomfortable I thought about asking both of them if they were ok. Definitely don't recommend this store until they get new employees, not to mention the store is always a mess in the front. Not sure what any of the employees actually do.

They do a computer work up of your foot to give the best shoe for your foot and gate. It was great.read more

Highly recommend this place if you're in need for some high quality boots. I was having trouble for…read moremonths with my plantar fasciitis until I met Mack and his team who knew exactly what type of support I needed after we got my soles measured. Will definitely be back!

Zane was awesome to work with. I came in needing to rent a tux and he made the whole process…read moreincredibly easy. He was super helpful with the fitting, walked me through the different options without trying to upsell me on things I didn't need, and made sure everything fit and looked right. Really knowledgeable, friendly, and efficient. Definitely recommend asking for Zane if you need help with a tux rental.

Don't expect too much with this outfit. Im always suspect of large discounts. A lot of offshore…read moremerchandise I've never heard of. The staff can be a little pushy and not particularly professional.

I hate giving this review but truthfully I walked out of the store with such a weird feeling. I…read morelove Loft and have had great experiences at other locations. Stopped in here and selection seemed limited from what I am used to seeing. But really the kicker was that no one spoke to me the entire time I looked around. They helped the other person shopping- told her about the sale, started a dressing room, etc, but I felt invisible. It was just so odd because I typically have the opposite experience at Loft stores. Prices are higher than I like but quality is amazing and there are usually some great sales. I am sure I'll be back but maybe not to this location.

I typically love in store shopping. The Loft has been my go to store for more than a decade but my…read morelast few visits to this location have changed my mind. I went today to buy my Spring wardrobe and walked out with nothing entirely based on the service. I was in the store a total of 20 minutes and picked out a few items. Both salespeople were behind the counter talking. After waiting for awhile to interject on the 2 sales people's loud conversation about whether skinny jeans were for older women & out of style I asked about a specific item I saw online. They did not have it in store and started to offer to order it for me. Instead of following through with the order they went on a tangent amongst themselves about how THEY didn't even get their discount on that particular (Beach) line. I stood there about few minutes listening to them talk about the discount percentages they got on everything else. As a customer I should not hear this conversation, nor do I care one bit about their discount when I'm paying full price for items. I set my items down and walked away, thinking one of them would snap back to the task at hand which was helping me, as a customer. As I walked out I heard one of them say robotically, "have a nice day". I went back in and told them both exactly why I would never spend money in that location again to help them achieve their daily sales goals. As a customer we have options where & how we spend our money. Sadly, I will stick to online to avoid crap in store service.

We went in tonight. The female employee was more interested in the male employee. They visited non…read morestop and wasn't interested in being helpful. We were the only people there.

We went to Skechers in NW Austin for some shoes for my daughter. The young man working the store…read morewas super helpful (called my daughter's shoe size just by looking at her feet). He helped us find similar shoes that my daughter wanted but they no longer carried. He was in a very happy mood, conversed with us at checkout (which is really rare for youngsters) and quickly got us on our way! I wish I would've remembered his name but my receipt shows Assoc #404336. Skechers, this young man deserves a raise! Outstanding service!

Gregory is a life-saver! I had a weird, complicated problem that he was able to solve amazingly. I…read morefelt like a difficult customer, but he was so nice, assured me he didn't mind, and that he wanted to help. What started as a frustrating experience ended very positively thanks exclusively to Gregory. Now, I have shoes that I love! Will definitely return to this store.

Friendly customer service. Some sizes (girls 12-4) not in 5 shoes. Easy exchanges from online…read moreorder with size too big. Huge selection of Nike and Converse shoes and socks! Organized store and shoes in place! Don't forget to spin the wheel!

Lauren at Sephora was awesome! She was patient and had very helpful tips. She explained everything…read morevery well and helped me find the best deals. Overall the area was well kept and plenty of staff to help. One minor thing... I was not greeted right away and stood around for a bit, but after my wet with Lauren it went unnoticed and I wasn't in a rush.

JCPenney used to be a staple shopping experience when I was younger...wrapping up last minute…read moreEaster Sunday accessories and popped in here to find a fun game and activities to celebrate! The employees all over the store were so friendly and kept asking if we needed help with anything. My girls enjoyed the Easter activities and the prizes they won. Something as simple as small activities for children are so appreciated at least from me. Thank you for reaching out to the community right from your store lobby. We also purchased a few items and were shocked by all the sales they had going. The clearance section didn't disappoint either. The store was also very well organized. We will def be adding JC to our rotation.

Interesting. Kind of different. Has a very modern vibe to it. Was walking by and it caught my eye…read more Lots of deals mixed in with regular priced clothing. Jewelry is cheap. Prices are resonable. Probably a good spot for them at the outlet mall.

I love this store! Almost everything is on sale, and you can find really good deals. A lot of times…read morethey put the older inventory behind the newer stuff, so make sure you look at the back of all the racks. The only thing I really don't like about this store are the dressing rooms-- they are TINY. And there's no return rack. I specifically asked if they wanted me to put back the clothes I didn't want, and they said they preferred I give it to them to put back. But any time I do that I feel like a huge inconvenience to the employees... definitely my least favorite part about shopping there. But other than that, the selection is good, deals are good, and the staff is semi-friendly. Definitely recommend it!