Went in there for a set of work boots last week and was helped by a young man named Trey. Trey not only was he super helpful, but also super polite. Would 10/10 recommend this store. A little off topic, but if I had a daughter I would introduce them. read more

Clean store to go in and get ideas or try items on to buy online for much cheaper in the same brands. They have a good selection of boots for women if you're between sizes 5 and 8, but anything outside of that they only have a few pairs. They have even larger selections in everything for men. Everything in the store is beautifully staged and you can clearly see everything. They have a few dressing rooms and a clean bathroom. The employees greet you and ask if you need help right away, but then huddled together to talk and be on their phones. I didn't mind because I was just browsing, but if you needed help anywhere other than the entrance of the store you'd have to go get them. To me the place is more like a showroom than a store. Definitely more dress up western than practical clothing you'd be able to use in events or day to day. This location is in a major shopping center so there is plenty of parking spots close by. read more

Boot Barn - Shoe Stores Near Me - Georgetown, Texas

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Aside from the HUGE selection, their hat shaping and boot stretching services are top notch. Took a pair of boots in to be stretched and the staff were diligent to make sure they knew the trouble spots. Explained the process of coming in after a few days to see if the stretching is complete or if additional stretching is needed. I called a few local stores before coming here and those outfits clearly didn't want the business but Boot Barn was welcoming. They've earned a repeat customer in me for sure. read more

The service is awesome. Aron is wonderful. He usually finds exactly what we need. Great help! read more

The last work boots i bought at bootbarn failed before they were six months old. When i asked an employee at the register about that they were strangely defensive and suggested i not buy twisted x boots. I had my work vouchers for new boots with me and had already showed emailed it to the guy. Im for sure going to leave with boots they could've definitely been cooler about that. He showed me the $300 work boots that he suggested then went back to the register. No help at the rack from anyone. Found my own boots. Didnt have everything set up at the register when i got back so had to wait a while before i could check out. I put up a good bit of my own money to get the boots they recommended way more than in the past. I dont want to be pissed when i leave on top of it. On the bright side these high dollar boots feel pretty good. read more

I went into the Boot Barn location in Georgetown a couple weeks ago, not intending to buy anything, just looking around. I usually shop at Cavender's in Cedar Park, but Boot Barn's customer service blew me away! As soon as I walked in the door, a friendly gentleman named Kaleb welcomed me and asked if he could help me with anything. I asked him if he had a recommendation on exotic boots, and he pointed me toward a very nice pair of caimans. I didn't end up buying them that day, but the customer service alone has turned me into a Boot Barn fan! Thank you, Georgetown Boot Barn! read more

Need boots ?? This is the place to go !!! Hundreds of boots for men, women, and children. They offer various different brands from Ariat to Justin to Durango and more. They also sale belts, hats, clothing, and much more. read more

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This new location is HUGE, which is awesome. Lots of boot options, and helpful staff too. The only thing I would do better is the options for larger sized women. I am a 16-18 in jeans, and had very few options to purchase which wasn't my favorite. But overall a good choice for those looking for another store option read more

If you're in the market for anything Western or Country (boots, hats, clothes, etc..) come here and go see Roger! He's amazing- he helped me find the perfect pair of boots for my birthday. I really appreciate all his help. The ladies and other staff here were also really friendly and helpful too, but Roger really went above and beyond. This store is clean, very visually appealing, and has a great selection of merchandise to choose from. 10/10 would definitely recommend. This location has our business from now on. read more

Beautiful store, mediocre staff. Went in and was just in awe. I've never seen a boot barn so lovely. The selection is 5 star, they have a Shyanne boutique section at the front which is gorgeous. Service was the only thing meh. I think this location will do great in Georgetown but there were just a bunch of employees standing around at the front gossiping. I was walking around with a $300 pair of boots and wasn't asked if I needed help I had to find someone. I asked 2 people at the front and the female associate looked annoyed and the male associate tried to wander questions but but before asking her to come along. Seems like their staff is more concerned with flirting than helping customers with boots. Now, they when my husband was by my side in his Lucchese boots and custom Stetson hat I had 3 people ask if we needed anything but only spoke to him. When he left me to find his brother a Christmas present I had to hunt for help. In fact, my husband gave a 5 star review. The store has potential, I think it's a management issues. read more

Poor service here if you're a person of color. They will ignore you. The prices are a rip off compared to same items online at different retailers. The clothes and boots are very generic and all look warn out. read more

If you need help finding anything or trying on clothes or getting someone to check you out....don't go here. The absolute worse customer service ever . read more

Just wanted to drop a positive review for this store. The sales ladies who were working on 6-11-23 are awesome. They were quick to answer our phone call and quick to look on the shelf for the particular boots I needed. We drove the extra 20 minutes because of their customer service. They took my business from a store in Round Rock. I think the assistant manager and manager should put on a training class for the surrounding stores on how to handle customers. Thank you ladies. Y'all rock. read more

Whoever is working the date of 7/28/2022, the ladies were not nice at all! Did not greet me when I walked as one lady up front saw me, didn't say anything until I approached her asking for her. Yet me asking her for help seemed to be an issue! Will not return to this location do to shitty attitude/ customer service read more

Worst store in the world. Go to cavenders. Bought pair of jeans on the fly because was in a hurry. Tags still on them. Did not fit. Took daughter there shopping yesterday, to the mgr that I had a pair of jeans that I bought from him, but did not have receipt can I exchange them. Yes no problem. Go in there today and I was told I could not. If I was part of their rewards I could have. They want all your info so they can sell it and get money for sell your personal info. BOOT BARN IS A BUNCH OF CORPORATE CROOKS read more

If you are in the market for a new cowboy hat go see Roger. We bought our daughter her first cowboy hat. Roger was so patient and helpful. He got her the right fit and taught her the dos and don't to owning a cowboy hat. We had an awesome experience there. We will definitely be going back to see Roger for future purchases. read more

Wow, I am so pleased with my experience. They have a huge selection of boots and everyone was so helpful. I was checked up on and received help when I needed it, I couldn't have asked for better customer service. read more

Beautiful merchandise, and not overly expensive for high-end Western wear. Staff are VERY attentive and nice.

Store manager is a complete jerk. Tried to return an unworn item with the tags attached purchased 2 weeks prior, with receipt in hand, and was told I was unable to return said item because I was not a 'rewards' member. I asked to speak to a manager, he said (very rudely) "that's me". Mind you, this is the same man that rang up my purchase the first time. So I called him out saying "why didn't you tell me that I need a rewards account to return a purchase 2 weeks ago when you checked me out?" His response was "we do our best to mention it" (all the while, the store policies are posted in writing on the counter for customers to read, and NOWHERE does it mention a rewards account being needed to make a return. It doesn't even mention the fact that they have a rewards program! ) This man then had the audacity to ask me if I wanted corporates phone number. Of course the answer was yes. 0/10 rating for the jerk manager at boot barn in Georgetown, 10/10 rating for Tina at Boot Barn Customer Service. Not only did she answer my questions right away, she reassured me that the manager at this store was way out of line and giving me 100% false information. That's not how you run a retail store, buddy. Good luck! read more

Bree was very helpful on the floor as she was very informative with deciding on what boots would be the best fit for ME! I came to the store with a situation (return/refund/purchase) that she suggested I would need to wait to speak to a manager to handle this transaction as it would involve lots of moving parts of the transaction. As I waited 20 minutes, I began to have a conversation with a young lady at the counter. As small talk began, Carmen (young lady at the counter) stepped up and said she could help me with my transaction. What, no way! I told her I could wait..as she was helping train a new staff member with another customer. She was then called to the floor as another customer needed her assistance as she (I would imagine) was the only bilingual sales staff on the clock. With a calm demeanor, she took care of my three-part transaction with ease and no hassle. WOW!! GIVE THIS GIRL A RAISE!!! She took care of the customers at the counter, helped train new staff, took care of multi-step transactions, and translate for customers on the floor. She truly was invested in making the right decisions to assist in making Bootbarn customers happy! read more