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    Buffalo Seven

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    7 years ago

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    LOFT

    LOFT

    (5 reviews)

    $$$

    I hate giving this review but truthfully I walked out of the store with such a weird feeling. I…read morelove Loft and have had great experiences at other locations. Stopped in here and selection seemed limited from what I am used to seeing. But really the kicker was that no one spoke to me the entire time I looked around. They helped the other person shopping- told her about the sale, started a dressing room, etc, but I felt invisible. It was just so odd because I typically have the opposite experience at Loft stores. Prices are higher than I like but quality is amazing and there are usually some great sales. I am sure I'll be back but maybe not to this location.

    I typically love in store shopping. The Loft has been my go to store for more than a decade but my…read morelast few visits to this location have changed my mind. I went today to buy my Spring wardrobe and walked out with nothing entirely based on the service. I was in the store a total of 20 minutes and picked out a few items. Both salespeople were behind the counter talking. After waiting for awhile to interject on the 2 sales people's loud conversation about whether skinny jeans were for older women & out of style I asked about a specific item I saw online. They did not have it in store and started to offer to order it for me. Instead of following through with the order they went on a tangent amongst themselves about how THEY didn't even get their discount on that particular (Beach) line. I stood there about few minutes listening to them talk about the discount percentages they got on everything else. As a customer I should not hear this conversation, nor do I care one bit about their discount when I'm paying full price for items. I set my items down and walked away, thinking one of them would snap back to the task at hand which was helping me, as a customer. As I walked out I heard one of them say robotically, "have a nice day". I went back in and told them both exactly why I would never spend money in that location again to help them achieve their daily sales goals. As a customer we have options where & how we spend our money. Sadly, I will stick to online to avoid crap in store service.

    Nordstrom Rack

    Nordstrom Rack

    (37 reviews)

    $$

    I wasn't a fan before as service was not very great years when I was new in the area. Recently,…read moreservice on the counter is much better. I've been back here like three times in a month and I enjoy the peace and organization here. I am not sure if they still have the rewards system like they did (I earned $ rewards to use for certain $ amount you spend). I just came back here after searching other two locations in a different city and got the under seat luggage. It was the same amount than the non name brand I found in other retail discount stores.

    Be aware of MISSY LANIE! I placed an online pickup order but the store fulfilled it with two…read moreexpired items. When I returned to the store to resolve the issue, the employee MISSY LANIE gave me a very hard time. She told me she could not process the return and insisted that I contact the .com team instead. Actually, I called customer service before I went to the store, it was hard to get a live person and the AI agent asked me to go to return them in store. Her attitude was unprofessional, and despite my explanation that the store had issued expired items and I simply needed a refund, she continued to refuse and said it was a "final sale" order. Eventually, she processed the refund, but she unnecessarily called security, which felt intimidating and completely inappropriate. Throughout this experience, I did nothing wrong. The store provided expired products and then attempted to avoid resolving the issue, causing significant inconvenience as I had to pick up the order and return to the store. Instead of assisting customers, the staff created obstacles and even resorted to calling security, which is unacceptable. This experience was extremely disappointing, and based on the way I was treated, I am no longer comfortable visiting Nordstrom or Nordstrom Rack.

    Buffalo Seven - womenscloth - Updated May 2026

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