I do not know the stylist's name and it is not listed in the confirmation email I received but words cannot describe how angry and deeply hurt I am by her lack of skill and absolute stupidity. I'm waking up today still in tears at the damage Swink's stylist has done to my hair.
First off, she BARELY touched my scalp while washing. I regularly do get buildup/dandruff as I wash my hair once weekly. However, with every wash, it ALL comes out. Swink's stylist did not thoroughly scrub my scalp but was scrubbing my actual hair. She didn't even clean properly around my hairline or rinse thoroughly. When we got back to the chair I noticed there was dislodged buildup that was still in my hair. I asked her to rinse it out and she said "well it's probably just buildup" like yeah, duh? It's on my hair now, not my scalp and you didn't properly rinse it so please rinse it... She reluctantly rinsed it.
Second, SHE RIPPED THROUGH MY HAIR WHILE IT WAS SOAKING WET TO TRY AND DETANGLE IT ALL AT ONCE. She put all my hair in her hand and started brushing through with no care at all. Clearly anyone working in cosmetology would know that hair has different tension points. Especially for highly processed bleach blonde hair, you need to be gentle. She was NOT. She also didn't use any oil or styling products other than mousse which is drying.
Third, SHE DID NOT PRE-DRY MY HAIR. It is common sense to know that you cannot blowout soaking wet hair. That is damaging for anyone's hair but especially my processed hair.
Fourth, SHE RIPPED THROUGH MY HAIR WITH A ROUND BRUSH TO DETANGLE. A FUCKING ROUND BRUSH.
Fifth and finally, I was there for 90 minutes as opposed to the 45 I was supposed to be. I literally saw a client walk in who was serviced by Leah and left within 30 minutes. When she saw Leah's client leave, I could tell she started to feel pressure about her timing so instead of continuing to part my hair, she took the entire front half sections of my hair and blow dried them all at once. They were still soaking wet and she had the audacity to try and blast dry HUGE sections just because she was running late. The most delicate part of my hair was FRIED. This was where she was ripping my hair with the round brush instead of the wet brush. Side note: my last appointment with Leah was only 45 minutes and she finished on time with no issue.
I absolutely loved Leah's work last time. She took care of my hair and was extremely gentle and strategic with her de-tangling, parting, and blow dry technique. She thoroughly scrubbed my scalp and I felt fresh and brand new leaving your salon. I was excited to come back, get my hair done, and feel pretty for my weekend plans. I regret ever coming back and seeing someone other than Leah.
When I got up from the chair the entire back of my head was still damp and wavy. The receptionist at the counter told me my visit was taken care of today. I really wish I had asked her why just so I could hear it from her mouth that she knew my hair was FUCKED.
My hair is broken and ruined because of your stylist's negligence and clear lack of skill. My hair is so broken now that it looks like I have janky facial framing. Leah can attest to this: I told her I do not have layers cut into my hair so that I can track the growth and health of my hair. She told me that was a smart idea for how blonde I am. My hair dresser can also speak on my behalf for how careful I am with my hair. Anybody in my life knows that my hair is as close to perfect as you can get for a heavily processed bleach blonde and now I have severe breakage ALL OVER my hair. I pay thousands of dollars a year to have my hair look it's best and this stylist paid no mind to that. I am extremely disappointed and hope that this never happens to other clients.
I called after my appointment to voice my concerns and emailed the manager with photos and even though she asked if I needed anything she didn't want to be of service. I asked for some damn hair gel/oil to help me style the broken and unruly hair. But she dodged my simple request. Don't go here. read more