Let me preface this by saying the first time they did figure out we paid, and the second time they did find our house finally, and this last time they did bring a corrected pizza after about an hour 15minutes.
That being said we will likely never be going back here as their service and quality is never the same. It can be one way today and completely different tomorrow, and unfortunately leans towards issues every time.
We had come here with the old owners then had stopped when quality went down, then we came here with the new owners and it was great but service issues caused us to stop ordering for a while.
Just recently we tried it again. They have an online ordering service called slice. We did this about a month or two ago and paid through the slice service. When the pizza arrived they tried to make us pay again, and it took a big argument even with an email proving the order was completed, since slice doesn't send a receipt clearly stating paid, to convince them we had in fact paid already.
We tried again after a few weeks but this time we called because of issues with the slice online ordering and didn't want to have to prove we paid again. This time we called it in and after about an hour we called since they said 45 min originally for delivery, they told us it was on the way. Then another 30 min went by and we called them back and they said they guy was on the way. Then after another 10-15 min the delivery guy called and asked for a different person. He said he couldn't find our house. Finally after another 15-20 min my wife just met him out on the road to get the pizza. Our address is clearly marked and easily found by any gps program, and we had had delivery from here many times before. They clearly wrote the address and name down wrong and we got cold pizza for it with no discount, refund, or even real apology, just excuses.
We hadn't gone back after this until yesterday, We again tried slice, This time there was no issue with payment. However we ordered a meats pizza add rib tips, which for a 20" runs about $11 more than just a 1 topping. When the pizza arrived it only had rib tips and nothing else, and to top it off most of the rib tips had large inedible cartilage they didn't cut around. (See pics)
I called to complain and they said they could do nothing and i had to call the owners cell phone and he would handle it. I called the number they gave me and it went straight to voicemail without any greeting.
I called the store back and they said they could give me a discount next time we ordered. After much complaining, they did finally offer to remake and redeliver, but only after the delivery driver can back and took the call, but it would be an hour and a half or more. We had guests leaving after a bit and had were not able to pick up, so we had to go with the replacement. All this was after much explanation that everyone there is new and doesn't know what to do and there are no managers working.
After about an hour 15 min we did get the correct pizza minus the extra $4.50 rib tip topping we had originally wanted because we were afraid of more bones/cartilage in them. So we still ended up being sol for $4.50 on this order. Which is almost enough to buy a whole medium pizza at pizza hut.
Never heard back from owner, no surprise there.
Too bad, because their pizza is actually good but too many issues to bother with them again, not when there are plenty of other choices. read more