Unfortunately, we are very disappointed with Fireclay customer service. Our order has been delayed…read morepast the original estimate and we have not received consistent updates. This has been a huge inconvenience. Wish we had known this when choosing Fireclay. In the future, we will take our business elsewhere.

We did a whole house remodel and I chose Fireclay Tile for our kids' bathroom. I went to the…read moreshowroom in Berkeley and worked with Anastasia. I cannot say enough good things. She was so patient, knowledgable and invested (excited even!) about my project. She thought through a bunch of options with me and even had her design team mock up renderings so I could visualize the installed tile. There was a 6-8 week lead time on the tile but it was worth the wait. She also introduced me to the Fireclay installation team and they ended up doing the tile installation for our whole house (including rooms that did not utilize Fireclay brand tiles). The installation team was professional, thorough, communicative and friendly. They consulted me about every preference and option and didn't do anything without my enthusiastic approval. We used a lot of antique tiles and uneven natural stones and they installed it all with care and precision. They were truly some of my favorite subcontractors of our whole project! Our kids' bathroom still isn't done...still waiting on cabinetry and paint but the tile is perfect and I was excited to post this review. Will try to add pics later :)

5-Star Review for Marti (and Alana!) at All Natural Stone…read more As a Project Manager at Green Bay Modeling, I've worked with many showroom reps over the years, and All Natural Stone continues to stand out largely because of the amazing support I've received from both Marti and Alana. Before Marti became my main rep this past year, I had the pleasure of working with Alana, who was always helpful, responsive, and supportive throughout our early project phases. She consistently pointed me in the right direction, and I truly appreciated the foundation she helped me build with the showroom. In the past year, Marti has become my primary rep, and she has been an absolute game-changer for my workflow. She is hands down my favorite rep to work with. My clients love her, I love working with her, and she has a genuine gift for helping us bring beautiful projects together. Her design insight is sharp, her follow-through is impeccable, and she's incredibly proactive often anticipating needs before I even ask. Whether we're sourcing slabs, selecting tile, or coordinating details, Marti makes the entire process smooth, efficient, and enjoyable. Both Marti and Alana have contributed to my great experiences with All Natural Stone, but Marti's support this past year has truly elevated my projects and strengthened the trust my clients have in our selections. She's an exceptional rep, a reliable partner, and a joy to collaborate with. If you want a team that will treat your project with care, professionalism, and genuine enthusiasm, Marti and the entire ANS crew are unbeatable.

purchased $1000 of tile, only to be informed a week later that the tile was no longer available…read more went in to store to select alternate options the following weekend, purchased an additional $7000 of tile with a quoted 2-3 week delivery time frame called store at 3 week mark after receiving no updates on delivery and was informed that newly purchased tile is actually 8-12 weeks backordered. it's now 5 weeks later, we've spent $8000, and we have no tile. unclear if or when the order will ever be fulfilled awful communication at best, outright scam at worst. needless to say, we'll never be working with this place again

I was already familiar with the excellent quality of towels from TTC, so I ordered online (website…read morecurrently has some great sale prices). The gentleman who helped me when I picked them up was very gracious and patiently explained proper care to me. He securely packed my new towels and even added a gift. (Because of other reviews I've read, I feel obligated to mention I was wearing old jeans, an older hoodie, and a beat up pair of Doc Martens; service was stellar!)

I'm so glad to have found TTC Home in Berkeley. It's around the corner from Dumpling Time on…read moreDelaware St. My first set of towels from them was from a warehouse sale 15 years ago. My towels from that warehouse sale are still in great condition but I wanted to get a wedding gift for a friend. I took a chance, googled them and so happy they have a store. The owners are super sweet!! Free parking right in front on Delaware.

Now I understand why this shop has a bad review - your visiting experience can vary drastically…read moredepending on which rep you interact with. This is also a shout out to Lorraine; she was awesome and was very helpful with order return and a new replacement order. Sadly I can't say the same for everyone working there. The showroom itself is nice and spacious. Great for coming in for a stroll if you're already on 4th street.

Ordered a mail slot, got a lightbulb. they wouldn't ship mailslot under I returned lightbulb. Even…read morethen, had to call twice to make sure it was sent. Ordered a doorstop, didn't show and then o saw it was 2 months delayed, without notice. As a contractor, life is too short to deal with this company

I attended the glass mosaic workshop on Saturday and I'm obsessed. The class was led by Deb--she's…read morean incredibly patient and talented teacher. I loved the process and really enjoyed creating my own piece. Rest of the staff was also amazing. I'll be back for more workshops, it's hard to get a spot since they are popular and get booked as soon as they post their workshop.

Recently took a class w friends w instructor Julie Orchard - mere words cannot capture her…read moreawesomeness.. She'sthat rare combo of extremely experienced & able to communicate everything clearly & calmly, while making you feel like you can totally do exactly the same thing she did... & then she made good on it! Srsly, everyone in the class was thrilled e their results. Honestly I was shocked at what we all were able to achieve in just a few short but super sweet hours. If you're a serious nose to the grindstone student you'll appreciate Julie's expertise & clarity. If you're a total beginner looking to just have fun Julie will help you do just that - AND make a super beautiful piece. Win/win! HIGHLY recommend Julie

Our experience with Truitt and White has been absolutely awful. Unfortunately, unlike other one…read morestar reviewers, we purchased our windows here through Brian Martin. He rushed through the order process, made several mistakes, never discussed color, and when we approached the company with these errors they were entirely unhelpful and the solution they offered was for us to BUY MORE WINDOWS from them at a slight discount. My friend warned me about this place and Brian Martin specifically, and was smart enough to buy from Ashby Lumber and had a great experience there. Do not buy your windows here and definitely avoid Brian Martin at all costs. Good luck!

I bought drainage pipe at $24.95 each on Saturday. The local ACE Grand Hardware sells this pipe at…read more$10.99 each. There is no confusion on my end that this is the same product. This is 10'x4" ASTM D2729 PVC drainage pipe. I called the salesperson to verify the price and received no response.

I got an estimate from this company for roof repair and a million other household projects and I…read morefound that his prices were decent, he was pretty comfortable and knowledgeable and very willing to help us figure out what we needed to do. Ultimately we went with a roofing company for the roof and haven't hired anyone to work on the rest of the house, but I would definitely call him back when I get around to the rest of the house. He even took a quick look at our puddled basement and saw immediately that there was some little steam exhaust tube thingy that was disconnected and popped in back in place, ending two years worth of moldy buildup, just like that! I was expecting some long extensive repair plan because it looked awful, but in a matter of minutes he fixed it, and didn't even charge. He took a really good look at the whole house, at least an hour of his time spent just checking it out and figuring out what needed to be done. Not sure what happened with Josh A. to garner such a bad experience, so I wanted to post my experience and give the guy some credit. He followed up with me every time we communicated before and after the estimate.

This guy completely dropped the ball in our communication and left me hanging before he ever did an…read moreestimate for a job. Be careful you don't waste your time trying to coordinate plans with this company. I wrote him two emails to which he never responded.

We loved working with Mc Cutcheon on our complete remodel in North Berkeley ! Hello from the Tuttle…read morefamily ! We especially love our kitchen and bathroom which are so easy to move around in and behold the fantastic appliances surfaces and well planned storage and cabinets ! Years later it's still a dream come true !!

This company is out of touch with reality! We got a bid for two small bathrooms and a powder room…read morein a house in San Francisco--$300,000!!!!!! We will use someone else because we aren't insane.

Buying a home in the Bay Area is NOT a pleasant experience, with many sleepless nights and lots of…read morehair pulling. We were lucky to have worked with Linda as our agent. We initially reached out to Linda over a year ago to understand the Albany, CA market as we were moving from Oakland. After some investigation, we decided to rent first and told Linda we would be back in touch in 6-8 months. She understood and was not pushy at all. Earlier this year we were ready to revisit purchasing again and reached out to her. She provided us with lots of useful information and set proper expectations with us. She has a very calm and organized style that's helpful in this chaotic real estate environment. We saw probably 6-7 places, 3 of which interested us. That's when Linda went into "attack" mode. She was very proactive, reached out to the seller agents often, and kept us in the loop. Realistically, she probably could've gotten us into contract on all 3 places but in the end we went with the one that best suited our needs. Thank you Linda!

It was so great to work with Linda to get the perfect townhouse. She was very proactive, sending us…read morelistings that she thought we would be interested in, and always making time to show us houses in person. When we found one we really wanted, she worked extra hard over the holidays and through a tricky contract to make the deal happen. As a first-time homebuyer, she made the process easy and walked us through every step. Definitely pick Linda if you are house hunting in the Bay Area. I would give her more stars if I could!

We had a great time at our Burmese cooking class with Chef Sara. The Kitchen was a wonderfully…read moreorganized and open space. She was a great chef and engaged all 11 of us in the cooking action. We felt like we learned a lot, can make the dishes at home. We enjoyed the cooking and the feast afterwards. Highly recommend!

Terrible customer service. I came down with a bad flu and they refused to let me reschedule. She…read moretold me to show up sick if I couldn't find someone to take my spot. Really terrible customer service. Will never book through them again.