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    Superior Water Solutions

    4.0 (4 reviews)
    Closed 9:00 am - 5:00 pm
    Updated over 3 months ago

    Services - Superior Water Solutions

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    1 More Service

    Salt delivery

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    6 months ago

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    2 years ago

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    Tommy Dorsey Water Conditioning

    Tommy Dorsey Water Conditioning

    4.6
    (77 reviews)

    We've used Tommy and now son Jimmy for years. They…read moreresponded to our urgent need and worked us in immediately. Top quality work, honest and fair pricing and loyal to their customers. We can't recommend them enough. Thanks Jimmy!

    I recently had a very disappointing experience with this company and wanted to share it so others…read moreare aware. I called and spoke with Sherry Dorsey after noticing salt underneath my water softener container. She told me it was probably cracked and scheduled a technician to come out and take a look. I asked what it might be, and she again mentioned it could be a crack but said the technician would need to inspect it to confirm. When the technician arrived, I was on a company call, so my son opened the garage and allowed him to inspect the unit. The technician told my son he would take a look, which was completely fine. About 20 minutes later, he handed my son an invoice for $368. My son told me the technician never provided a quote or discussed the cost before completing the repair--he simply gave him the bill. I called Sherry to ask why I was never given a quote before the work was done. Her response was, "Why didn't your son ask how much it would cost? That's what I would have done." In my experience, reputable companies typically provide a quote before performing repairs, without the customer needing to ask. To be clear, I told her I had no issue paying for the service. I simply asked if she could reduce the bill by $68 so we could split part of the labor cost since no quote was provided beforehand. She was very difficult about it and repeatedly insisted that no one had ever questioned their services. I asked one final time if she could reduce half the labor, and if not, I would just pay the full amount. She eventually agreed to charge $300 but stated that they would never perform repairs or services for us again. Considering I originally purchased my water softener from them, the entire interaction was extremely disappointing. It wasn't about avoiding payment--it was about basic communication and customer service. Unfortunately, the way this situation was handled left a very negative impression.

    Superior Water Solutions - waterpurification - Updated July 2026

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