Devin Chiles is wonderful and he listened to me when I said the problem was the battery in my 2024…read moreFord Bronco. No one else listened to me and Ford.com chat was the absolute worst by not following up with me about my repair request. One phone call with Mr. Chiles and I could hear the compassion in his voice and he did everything he said he would do plus repaired my battery issue. There is still the issue of why a subpar battery was placed in my vehicle by the factory but for now, I can't say thank you enough to the best service manager that I know. Kudos to you!!!!

I bought a brand new 2025 Bronco Sport outer banks on February 13th 2026. I took my car for the…read morefirst oil change at the dealership on March 26th 2026 (it only has 4000 miles on it) After my oil change I get home and my car will not shift out of park(the dealership says the two are unrelated). No one wanted to get on the phone with me about a loaner so I drove up there and I was put in a loaner. The tow truck comes and drags my car onto the truck the next day and takes it to the dealership. I was told one week after that that they had received all of the parts to fix my car. I called once a week to check on my vehicle and I'm told cars have been there for 2 months that are ahead of me. They called me on 4/21 telling me that my car should be finished by the end of that week. I still hadn't heard anything on Saturday so I called them and the front desk lady for the service department tells me they are waiting on parts? I was told they had all the parts multiple times. She says she will have someone call me on Monday 4/27. Tuesday 4/28 my financee calls and talks to the service department and is told "no one ever called and told me it would be done by the end of last week" by the same man that told me it would be done. He then says that the issue is every time the tow truck comes to put my car on the rack the rack is filled again (not our problem) but it would definitely be gotten to this week. My fiancée calls the general manager Taylor later that day and we are told that they are aware of the issue and agree it's been to long. He assures my fiancée that my car will be done by Friday 5/1. It is now 6:45 on 5/1 and we have heard nothing. We tried to call several times at 6:30 and have not gotten an answer. I understand that things happen but as a business you should be keeping your word. I do not appreciate being repeatedly lied to. On top of all this when I bought the vehicle I requested that they send the tags to the dealership because I was moving shortly after purchasing the vehicle and the dealership was much closer to my new home. I find out they have been calling my old phone number ( when they have my new one) to tell me my tags were sent over an hour away and that I had missed the deadline to pick them up? This has been the most frustrating and unprofessional encounter that I have ever had. They have now had my brand new car for 36 days and presumably have not even touched it. I am pregnant and this has caused me so much unne stress.

Amazing. It is like an Oil and Go but for Ford. I showed up on Monday afternoon and asked about…read morean oil change. They said it would be 4 hours. But if I came in the next day at 7 am they would get me in and out. Sure enough they did. In addition the provided fresh donuts and bottled water. If you are in a pinch, like I was, this is a great option.

In my opinion, the service department NOT TRUSTWORTHY; but I could be wrong and they might just be…read moreINCOMPETENT. Maybe it's both; or neither. The entire vibe is scammy to me. IMO, you can find better service for way less money - and not drive away feeling like you should have gotten another estimate.

Jean Myrtil was hardy enough to come to back of lot in cold rain. He was knowledgeable about the…read morevehicles and able to get help from others if needed. I live in Germantown, Tn. not San Francisco!

The customer service here is nonexistent. Simple oil change and service I pull into a bay and 5…read moreservice techs standing around talking. I stand there for a few minutes being ignored so finally approached another service guy who said I was in the wrong spot so I drove to where he told me to go and again another service guy who told me to wait. Finally took basic info and now I hope I'll get my oil changed. Horrible customer care horrible experience. STAY AWAY.

Huge thanks to this dealership for undoing the absolute carnage I unleashed on my Jeep Renegade…read morebrakes. Armed with nothing but a socket set, false confidence, and a "YouTube certified" degree, I managed to pop the e-brake cylinder out like a teenage zit. They stepped in, fixed the disaster, finished the other side, and somehow managed not to laugh in my face... at least not while I was watching. Yelp high five to you all!

I would give zero stars if I could. The buying process at Landers of Southaven, MS seemed like a…read morebreeze at first, but it quickly turned into the worst car buying experience I've ever had. I was promised several things that turned out to be lies. Four months later, I still haven't received a single call back from my sales rep or the dealership. I was told I'd receive a second key that was supposedly at another dealership--now I'm being told they don't have one. My check engine light came on shortly after purchase, and after driving 3 hours to bring the car back, it sat at the dealer for over a week just for them to "reset" it. The very next day, the light came right back on. On top of that, my sales rep promised a few additional issues would be taken care of, but I've never heard back. This entire experience has been nothing but broken promises, wasted time, and poor customer service. I would not recommend Landers of Southaven to anyone.

I recently took my 18 Ram 1500 into Collierville Chrysler, Dodge, Jeep & Ram. Long story short, a…read morecable was misrouted, and the main wiring harness was damaged in the process of running some wiring. I dropped the truck off with Chad Johnson to have the issue looked at and the best way to have the harness replaced or repaired if it was fixable. Chad went above and beyond to keep me in the loop every step of the way. I can tell Chad treats every customer like just that a customer ensures their issues are addressed, and the customer is satisfied at the end of their visit. It's hard to find someone like Chad in the automotive service industry this day and time. It's about getting them in and getting them out as fast as possible. Not with Chad and Collierville CDJR. They took the issue that i thought would be thousands to repair, and it only cost hundreds. If you want a quality team to work with you on your automotive issues, go see Chad Johnson and his team at Collierville Chrysler, Dodge, Jeep & Ram. Thanks, Kevin B. Richardson II

I bought a 2025 Jeep Wagoneer S in August. The experience was less than desirable, but the owner…read moremade it right so I decided not to drag them for filth. Today, I took the Wagoneer S for a 12pm appointment after experiencing electrical system failure late last week...there was no available technician and no estimate on when I could expect to get my car back. The dealership had no loaners available even though they sold the Jeep Wave program as a perk. I took my car to Wolfchase Chrysler Jeep Dodge. The receptionist was pleasant and even had sympathy/empathy for the situation...nobody wants to drive a car gone rogue. She immediately plugged into the car's port for diagnostics and took down notes about what I'd experienced. My husband and I have purchase 4 vehicles from Collierville CDJR in the past 8 years and managed all our vehicle service there. We will NOT go back. If I were you, I'd spend your money elsewhere. Customer Service is not difficult and should be emphasized when working with people and their large vehicular investments.

I recently needed to bring my vehicle in for a repair due to a problem with the radio and bluetooth…read moresystem. The repair started a little rocky due to a wrong radio part, then the lack of its availability, but things got sorted out. The Service writer (Andrew Howell) and Service Tech (Jason S.) made up for the slight hiccup in the delayed part. I was kept updated frequently on the parts status and repair. They fielded my questions without hesitation and answered them as acutely as was the situation. I appreciated that! We will definitely be returning based on our experience! I'd like to thank Andrew, Jason and Kenny (Gen. Mngr) for all their help and patience, Thank you.

The finance department will change the term lengths and hope that you don't catch it…read more Unfortunately, this happened to me and I didn't realise this until a couple of days later when receiving loan information from the bank. The GM defends this practice by saying that you signed the documents, which I did, but it's not what I agreed to.What a terrible way for a business to operate!!!!

Mitchell did a fantastic job of guiding us through the process of having a warrant, covered problem…read morecared for, as well as another warranty covered problem that surfaced during the evaluation. He also helped us get a needed coolant flush done. When the initial problem was confirmed to be present and covered by warranty, he helped us to get a loaner vehicle while the repairs were taking place. Items that were totally not under control of Mitchell were the acquisition of the needed parts by the dealership, so we know that is unavoidable. I will definitely reach out to Mitchell for any other problem than we have and know that we will be dealt in a fair and competent manner.

May 4 I called in due to my sensors being damaged, scheduled an appointment, walked in at 1:30- was…read moregiven an "advisor" never got her name, she was on lunch when I came in, lady with the glasses who's desk is in the front. I came in knowing the issue on my car, waited very patiently until 3:30 came around and still no update. Came to the front at this point to just ask for an update but was told "girl idk" verbatim THAT type of response is unprofessional, wasted my time to be told "I'd have to pay $119 for a diagnostic" -- all the issue was, was a sensor replacement which I walked in already stating I needed. Will never return here again, and that lady needs to be humbled.

I want to thank Homer Selton for the excellent work he did on my car. His attention to detail,…read moreskill, and professionalism truly stood out. The repairs were done quickly and thoroughly, and my car runs better than ever. It's clear he takes pride in his work and cares about doing the job right. I really appreciate the time and effort he put into making sure everything was perfect. Roy Bucy

Avoid Homer Skelton at all cost. These guys were to do a simple sw update. They broke the entire…read moresystem. Which they would have caught had they done any QA or testing afterwards. But nope! Just inserted the USB, removed it and took my money. These guys are not trust worthy; serivce dept is haphazardly run; and, they just don't care. Do yourself a favor and give your business to a company that double checks their work. Today it was a display, tomorrow could be the breaks.

I had to put one star to post…read more My car needed an oil change and tires rotated. This time I took pictures because 4 lugs were missing the last time and I had to buy a new set. The King Cotton mechanic said my lugs were missing when I brought car my came for service. He was lying. He said, "I did work myself there were 4 missing lugs." Lying! I walked away. I went to office to show pictures of ALL LUGS ON MY 4 TIRES before work. The pictures were time stamped. They replaced a new set of lugs. He lied to my face and smiled. It was like stand at the beach want to buy sand. If I didn't have pictures then no help. His face was like a deer in front of headlights. I know they lost them the first time. I was ready this time. It was the same guy. My point is after that lying incident I never trusted them. I know they have a lot of mechanic turnover at that business. I don't think people know to post reviews to help the consumer.

I bought a 2001 Jeep Wrangler Sport. It was in good shape, but the seller said the Check Engine…read moreLight was because of a bad O2 sensor and A/C just needed a charge. Everything else checked out. I wanted to be sure so who else to check a Jeep than a Jeep Dealer. So I took it to Kink Cotton. They kept it for two days. When I stopped by to check progress, the shop had all kinds of reasons why they couldn't even replace the O2 sensors. And afraid to even check the A/C (even after I said I'd pay for a new compressor). After my questioning their not even trying, I was told that the owner didn't like working on older Jeeps. I will Never set foot in King Cotton for ANYTHING! Note: A/C is still sealed and holding pressure. I have come to find the A/C just has a weak (magnetic) clutch.

If you're ever in Memphis swinging by is a must. The owner Wes is very friendly and extremely easy…read moreto deal with. Locally owned and operated for decades it makes you feel good about being part of the community.