German Auto has a very professional and friendly. I have been a customer for over 20 years. They doa great job. The communication is very good and I recommend German Auto to everyone who is looking for expertise for your foreign automobile. read more

Do not take your Porsche to this place. If you do, make sure you have everything written down and signed before you leave. They will say one thing and then charge you something else. If you say no, they will offer to purchase your vehicle. read more

Solid service, good honest assessment of problems and solutions. All around good people

I was referred to German auto tech for repairs on my Audi Q5 after my car wouldn't start. Customer service, Heather Benson was outstanding, she was understanding and worked even after hours to make sure I wasn't stranded. The mechanics were very thorough and explaining themselves and in their punctuality and finishing the job. I will gladly refer anyone with the German Automobile for this business. If you need your car done like its in Germany, you gotta use these guys!! Jonathan was very helpful, friendly and he's very knowledgeable about cars. I took this car to other mexhanics, but if you want your car to be like it was when it left the showroom, come and see Jonathan and German Auto Tech!! read more

German Auto Tech - Inside of the shop - Auto Repair Near Me - West Memphis, Arkansas

Jonathan fixed my Volkswagen Jetta and was very knowledgeable about the repair and friendly customer service! Recommend German auto.

Jonathan does excellent work and is great at customer service. He fixed my daughters 2017 Jetta when the dealer's in Memphis turned us away, on a recall matter that couldve resulted in a fire hazard. read more

I visited with Johathan explaining the challenges I was having with my Porsche Cayenne and provided all outstanding code violations. I checked in twice to the shop with second check-in having him rudely yell at the receptionist, "its going to cost a lot of money & I don't have time to speak with him." Three weeks later (6 weeks total time); he calls to say he can't get to servicing the vehicel and I need to pick it up. Stated he I could keep the inspection analysis (he never provided) as a token. He never even looked at the car or inspected other than to see the battery had gone dead sitting there for 6 weeks. I'll never do business with Jonathan .... ever. Michael J. read more

They had my 2014 Mercedes for three weeks. I ask that they replace my auxiliary battery and replace repair my outside rear view mirror, it was cracked. They replaced the auxiliary battery. They kept telling me that they were waiting on the mirror housing; never ordered it. They rarely answered the phone, so I would have to leave work to go there to get an answer. Finely I got tired of excuses and told them that i would be in the next day to pick up my vehicle. I told them to have a bill for the work that they had done. They call back and said that an oil change was due, I gave them the ok for an oil change. They charged me $876. Come to find out that they charged me for things that i didn't authorize them to do. They completed a scheduled B maintenance service, I only approved changing the oil. They charged me $156 for testing. Did a broken mirror and auxiliary battery need to be tested? I think not. They replaced my cabin air filter, didn't authorize that, but I guess that's part of the B service that I didn't authorize. Only one thing, well maybe two, that I authorized got completed in three weeks. Here is the kicker, they told me that I probably didn't want to get the mirror fixed because it was expensive! I've had the car for 10 years. Its a 2014 Mercedes Sports Coupe AMG. If I could afford the repairs, I wouldn't have the car. I will never take any car there again; they are rip off artist. I am thinking of calling the State Attorney's office and complaining about their practice. read more

The German car service in these parts..All the shops that work on American cars HIGHLY recommend them..So do I..I take my Benz and my Porsche there,...They ROCK.. read more

This used to be my go to place for my VW Bug. Unfortunately I won't be going back. They WAY overcharged me!! $756 for a battery and an oil change! Oil change was over $200! Not sure if they poured gold into the engine or what. Not sure what happened to this place, but I can't recommend them at this point. read more

I recently took my Smart car here, and just loved the people. Jonathon is just as great as all these reviews (there are a ton more reviews on Google) say he is, and he made me laugh even though my car sucks and I felt like crying. Everyone was great--very fair, very honest, very funny, very knowledgeable about the MCU which helped pass the time--and steered me away from certain services to save me money, which I of course really appreciated, because why would I put more money into a car that sucks? I would definitely go here again if I were to buy another foreign car, but I won't be buying another foreign car unless I win the lottery, sooooo....thank you all for the lovely morning! :) read more

Great quality service at low prices! We have taken two Mercedes to them and they fix it every time! Their techs were able to diagnose a problem with our cars that other repair services could not! We now buy Mercedes because we know that we can have them fix anything! Richard and Dana Faircloth read more

German auto tech is an awesome place to take your vehicle. I took my 2012 Mercedes Sprinter to be serviced and Jonathan and his crew did an exceptional job with it. Thanks guys read more

Friendly and great service. Rebecca and her team are awesome. I've been a customer for over 20 years now and they keep my cars in great shape.. They send vehicle inspection with photos right to my smart phone so I know and can see any problems that my car might have. I also visit their Jonesboro location from time to time which is also great read more

I took my 2012 Mini Cooper here when my fog lamp went out. They found several other lights burned out, and had them all in stock! I found that the staff was knowledgeable, friendly and efficient. I will definitely return here for future service. Motor On! read more

While passing through West Memphis on a cross-country trip my AC compressor sorted up. I had to continue on to Little Rock that night so I wasn't able to wait for the part I needed to be ordered, but the staff at German Auto Tech were amazing. They diagnosed my problem immediately, brought me back to show me exactly what was going wrong on my car, called to a different shop in Little Rock to see if they would be able to do the repair for me the following morning, gave me a complimentary fluids check and tire top up all at no cost. Even though I didn't have mechanical work done at GAT, I would highly recommend them based on the knowledgable, efficient and friendly way they do business. read more

My car was taken in a month ago to German Auto Tech to have a new grille placed on the front on C class 300 and I was well pleased the work and service done with no issues. read more

Quoted me 2.5x what midtown auto quoted me for the same job. They used to be reasonable but have gotten crazy with labor hours.

Awesome, honest , trustworthy, affordable, and knowledgeable! I wouldn't trust my VW and Mercedes with anyone else!