Good morning. This review is in reference to yesterday about 12:30p. I didn't have in my plans to…read morestop here btw. I was out this way (lunch date) n and had a flat about a mile away. I was frantic to say the least considering I live at 385/Riverdale. Well, I made to this location, pulled into the lot n by then it was fully flat. A guy saw me and came out to meet me n I explained I had run over a rock!!!!‍ He preceded to tell me to pull to a bay n then he checked it out, put air in it but we both heard the air coming back out. He then said hold on let me get someone else. He brought a guy out who bent down n found the leak and to my already bad day said it was in the side wall. Yikes. But they said we got you. You be ok. The guy took off my bad tire n put on my donut, mind u I'd just bought the vehicle a month ago. So yea, I'm a lil nervous. These two gentlemen Mike & Gabe were attentive, calm and most friendly in my time of need. I made it home on the donut. Lollol. I wanted to Thank these guys, but they wouldn't take any token of my appreciation which further made my day. So though I didn't have service this time I won't forget for future choices in my automotive needs. Kudos to these fellows n the mgmt that hired them. . I'm always preaching, "if you can't be anything else, BE KIND".

They've been maintaining my 20-year-old truck beautifully since maybe 2012. Sometime in 2021-22…read morethey did a complete brake overhaul--a flush, new rotors, pads, etc. I've NEVER had a complaint about their work, they're very competent and competitively priced. Here's the problem--they do a routine inspection checking all the fluids, brake pads, tires, alignment, etc., but the last time I was there, less than 18 months and 7,000 miles after my complete brake job, their "inspector" reported that my brake fluid was SHOT, and needed to be flushed. He even furnished a picture of the test strip he supposedly used. Remembering that they had just done all of that work on my previous visit, I declined the unnecessary service, and just had them change the oil, rotate the tires, and replace a belt. When I asked the manager, WTF? He stood by the technician's report and even "postured" a little like he was daring me to question it. I just rolled my eyes and walked away. He knew he was busted. I've attached the pictures they sent me. One end of the test strip is for coolant, the other is for brake fluid. The "technician" swapped in a bad brake fluid test strip from some other car for his photograph. I took the vehicle home, bought a GOOD brake fluid testing unit online. It arrived the next day, and showed that my brake fluid was like new. I checked it again last week (July 2025), it's still in great shape. I drive It less than 5,000 miles a year and it stays in a very well insulated garage. I could tell you about the time they stripped the threads on my oil drain plug, and how it leaked all over my spotless garage floor on Christmas Eve. Or how they sent me pictures of oil leaking out of the pan (I delayed having this repair done and it magically cured itself!) Or the time they replaced my spark plugs twice within a 20,000 mile period (because I wasn't paying attention and said to go ahead and do it) --but all of that is water under the bridge. So basically, in May of 2024, a tech and his manager both tried to trick me into paying for an unnecessary brake flush. Not the first time they had tried something like this, but it was the first time I noticed. I see the reviews since then seem to have declined, as well. Maybe I'm not alone? Not a very Christian thing to do, IMO. I read a Book once that said it's against the rules to violate or misrepresent the "name, image, and likeness" of the Almighty. Somebody will have to answer for that someday. Not my place, not my problem. I'm selling the old truck soon anyway, won't be going back to CBA. It's a shame, because like I said, they did very good work for me, they did it fast, and were very polite.

We have been customers of Christian Brothers Automotive in Southaven since 2022 and have been there…read morenine times for oil changes, but this last time was terrible. We have been loyal customers and have been very nice to them, but the last time I had questions about the inspection they had done in early March of this year, it became a whole ordeal. They inspected the vehicle because my husband asked them to take a look at his engine mounts, at first they said it was a Courtesy check and then when they were done with the inspection they charged him $89.95. The excuse was that it required more effort to inspect so they needed to charge the service, but they never communicated that to us. Since we were customers for a while we just let that go and continued business with them. They gave us a quote for the work and we discussed it. My husband and I decided that the price they estimated for the labor and engine mount (around $700) was expensive. We had an expert opinion on the situation as well and during that time Christian Brothers ordered the part and we decided if we could buy it from them. They agreed. My husband and his friend installed the part, but when they installed it, they realized it was a transmission mount and it did not need to be replaced. We were confused as to why they ordered the transmission mount because our friend who works on cars said that the top mount was the one that was worn out. The transmission mount was not worn out, but because the time and labor to get to the transmission mount was strenuous they replaced it. On Tuesday, March 25, 2025, my husband scheduled an oil and brake fluid change with them, and I took his car in. My husband wanted to question the engine mount to them but, since he was at work, I asked them to look at it because we knew it did not need to be replaced. They said again it would be a courtesy check since the inspection was not too long ago. They did not charge me for the inspection. When I came back to pick up the car, I brought the original transmission mount to them, and the technician or service writer named Sean tried to explain to me that the bushing of the engine mount needed to be replaced because he could move it with a piece of metal in the hole and press it down with force. He showed it to me. They said that it needed to be replaced now. I did not know anything about engine mounts so I looked it up on Google to fact-check it, and when I looked it up, I noticed Sean got very annoyed. I found on Google, " Signs of a Bad Mount: If you CAN'T move the bushing by hand, or if you notice excessive engine movement, clunking noises, or increased vibrations, it's a strong indication that the engine mount is failing." I showed them what I found, Sean then explained that what I found on Google was wrong. On the original mount, there were no cracks on the bushings as well, it just showed that it was used of course. I tried to explain to them that this mount did not need to be replaced. The manager Corey came to the desk, and asked, " So what do you want us to do? What do you want from us?" he stated aggressively. I did not know what I wanted them to do, because I did not know how to resolve the issue. I explained to him that this mount did not need to be replaced because it did not look worn out. Google says that the bushing is supposed to move with force, but before I could finish explaining, GM Corey asked and said, "What do you want us to do because we are too busy trying to go back and forth with you? We do not have time for this!?" We are not going to argue about this for hours with you!" - he said angrily. I wanted them to figure out the issue because we paid them in early March around $89.95 for an inspection. It should have been their job as a business which we had paid for to figure out the issue instead of asking me what I wanted them to do. I had asked them to look at the initial inspection report and he denied it and said no because they made it clear that I as a customer was wasting their time. Christian Brothers Automotive at that point was aggressive, argumentative, and defensive. I was unsatisfied with the part that they ordered and I questioned their work, and instead of conflict resolution, they responded terribly. It is okay for customers to question the business and find a solution and maybe come to a compromise but it was not okay for them. It was a ride-or-die mentality. The owner came out at this point and in total three men were looking down at me and raising their voices at me. The Owner John Ferrante says," My technicians work hard every day and do the best they can for their customers and I do not like how you are talking about my workers! I don't usually fire customers but I fire you!" He then says, "You and your husband can go to Google Technician instead of coming here." He then laughed at me. But the thing is I never insulted or ridiculed them, I just had questions and all I wanted for them to do was to verif

My engine was having trouble. The team at Christian Brothers ran into some obstacles in fixing the…read moreissues but they persevered. Even though it took longer than expected they charged me for only what was in the estimate. The staff here are respectful and knowledgeable. I would recommend them to my friends and family. Thank you CBA Southaven.

Lack of transparency and unauthorized cost increase!…read more Before reporting the terrible service I received, I want to make one thing very clear: the employees were polite and respectful at all times. My issue is not about attitude, it is about lack of transparency, which for me is the most important factor when choosing a mechanic. Yesterday around 10:00 a.m., I took my car to Christian Brothers Automotive (Lakeland, TN) with a known issue. I clearly stated that I wanted only the replacement of the alternator belt. I received a quote of US$380, was informed the service could be completed the same day, and I approved it. Later that day, I was informed that due to workload, the car would be ready the following day. I understood and had no issue with that. This morning, I received a call informing me that the price had changed from US$380 to US$950, an increase of US$570 (more than 150%). I did not approve the new price. I was then told that was fine and that I could pick up my car because the service was already completed. What do you mean? This is where the problem becomes serious. The shop performed a service that did not fully resolve the issue, even after I refused to approve the additional cost. In other words, I was expected to pay for incomplete work, and if I wanted the problem fully resolved, I would have to pay an additional US$570. In my view, proper and transparent business practice would require informing the customer of any additional necessary repairs before performing any work, and obtaining explicit approval prior to proceeding. If approval is not granted, no partial or incomplete service should be performed. To make matters worse, after picking up the car, I noticed a strong burning smell and smoke coming from the engine, which raises serious safety concerns and the risk of fire. This experience was extremely disappointing. Due to the lack of transparency, unauthorized cost increase, incomplete service, and safety concerns, I DO NOT RECOMMEND CHRISTIAN BROTHERS IN LAKELAND, TN!

I recently woke up to a dead pickup truck. So dead it wouldn't even jump off. I charged it up and…read moredrove on it for a couple of days, but it died again. I figured it had developed a parasitic leach so I researched how to diagnose and fix it, but the task seemed pretty time consuming, and I knew it would take me forever. So, I took it to Christian Brothers Automotive on Houston Levee. They took fantastic care of me. Jeff, the mechanic who was assigned to my truck, put in a lot of time and effort to find the leach (which turned out not to be any ordinary problem). And David kept me updated everyday with what they found, or didn't find. Their level of customer service was outstanding. Ultimately, Jeff found that a wire had not been secured properly (another mechanic at a different shop) and the insulation rubbed off, so the wire was making contact with some metal which was causing my battery to discharge. After this, they have a customer for life. Great guys.

Outstanding service, very friendly. My daughter electric window quit working so I called them for…read morequote, avg price from other places found on the net. They ordered the part with next day delivery and installed hour after we dropped the car off. This was the first time using them and definitely won't be the last, extremely pleased

We were there about a month ago with our car. The service was great and great people don't get me…read morewrong BUT they said we needed to replace the front valve cover gaskets because they were leaking oil, they're STILL leaking oil after they changed them. Also go it degreased and the whole bottom of the engine isn't degreased but the top of it is. And not only that, but the "level 2 diagnostic" for the car was $329 alone where I could have gone to orileys up the street and gotten it done for free. $700 down the drain when they wanted $3,000 but we fought them to bring it down to $700 to do certain things. Would LOVE to get our money back

Got my oil change here. Picked vehicle up and smell burning oil when I cranked my car. But I said…read moreno biggie maybe a little oil was spilled. I drove directly 5 minutes home. Next day I went to the store and I received the oil pressure warning while driving. When I checked my oil stick it had no oil on it. I got a tech to come and check it out. When he removed the oil filter the O ring gasket was broken. How was this broken and it was brand new? This caused the oil to leak out. I called and spoke to Michael Sullivan , manager, in attempts to explain this to him , he gets rude and upset because I stated it wasn't put on properly. He then say "He gets upset when someone say we didn't do our job correctly".. I just wanted him to show some empathy and at least give me a discount for the inconvenience. I could have lost my entire vehicle do to this issue, but no accountability was taken. I will not be back to this location and I hope you don't go either.

Cost of everything is higher now, and technicians are harder to come by, but Christian Brothers…read moreheld true to their European Oil Change coupon price, installed the cabin air filter and new LED headlights I purchased online for the price of labor. Up front pricing is very helpful and doesn't cause any stress upon checkout. You accept the proposed pricing via text. They text when your vehicle is being seen, and when it's ready. Diagnostic fees go toward any repairs that are made in-house. They run a clean, smooth business and haven't yet talked down (how mechanics often do) to this woman.

I had Cecil's check the brakes on my 2003 Sonoma truck. They could have sold me a brake job but…read moresaid that the brakes were ok to come back in a few thousand miles! they did a complete fluid change on my 2019 4Runner, trans, front and rear differential and transfer case, got it back the same day and $200 less than the dealer. Friendly guys, felt I was treated well

Excellent business for any car repair. Knowledgeable and fair. They don't rip you off.read more

Quick and great prices and service for all my simple tire fixes like a nail or a flat.read more

I just took my car into Darby's to get my tire replaced. I have run-flats on my car and called…read morearound to several places to see if they had one in stock. I decided to go with Darby's because of the excellent customer service I received over the phone. I was told that although they didn't have the tire in stock, they could get it within the next day and would be more than happy to take care of me. I brought my car in the next day and was greeted by a friendly gentleman at the counter. They had the tire replaced in under 30 minutes! Highly recommend this place!

I've never had a bad experience at this Firestone until today, and it was disappointing. I have a…read moreFirestone credit card that I don't carry because they've always been able to look it up. I sometimes freeze my credit cards for security reasons (unfortunately, I forgot that I had frozen this card since I last used it), so when my husband and son went in, the system couldn't pull it up. I called the credit card company myself, and they told me the store could call if needed. They never looked up my information when I called but only told me to either order another card or have a store representative call for access. When I passed that along, the employee helping my husband, Mike, got irritated and said, "I don't know why they told you that." Very unprofessional. When he called, he got even more frustrated and said, "I shouldn't be doing this." That is completely unacceptable to say to a customer. On top of that, the credit card company gave him incorrect information about my account needing a letter to unfreeze it. That's not true, it's literally a quick toggle in the app. I wasn't privy to that conversation as I had already hung up the phone. But, because he said this, my husband just used another method of payment. I am not negating the role that I played in the confusion by not remembering that I froze my card, I just believe the whole situation was handled poorly by the representative. I'm not expecting perfection, but I do expect basic respect and patience. Mike's attitude was unnecessary, and it has changed how I feel about this location. Customer service is never easy and that's why it's not a job for everyone. Today it was not for Mike. Do better, Mike. Sometimes you simply need to step away and allow someone else to handle confusing or irritating situations when you lack the capacity to do so in the moment.

This has to be the worse ripoff shop in America. Never fix anything, always finding something else…read moreto charge you for. Slow business is an understatement. I had a scheduled oil change and it took 2.5 hours. This place really needs to be investigated. I given them chances after chances And I always end up disappointed

I recently had Pro Auto replace the air compressor in my vehicle, and I was very pleased with the…read moreentire experience. Their pricing was reasonable, communication was excellent throughout the process, and the shop was clean and professional. The repair was completed in a timely manner, and everything is working great. I would definitely recommend Pro Auto to anyone looking for honest and dependable automotive repair service.

Needed tires, brakes, and an oil change. The crew at Pro Auto did a great job for a great price!…read more I have found my new mechanic!!!

This was our first visit to Midas, and the experience was smooth from start to finish. We came in…read morefor an oil change and were pleasantly surprised by how friendly and professional the staff was. The waiting area was clean and comfortable, which made the short wait easy. The technicians took the time to explain everything clearly and didn't try to upsell unnecessary services. Our car was finished right on schedule, and they even checked our fluids and tires at no extra cost. It's nice to find a shop that values honesty and good customer service. The whole visit felt efficient and trustworthy. We'll definitely be coming back to Midas for our next oil change and any future maintenance needs.

Took my truck in to get a tire patched and they completely missed the hole in my tire with said…read morepatch and charged me $45 and wasted two hours of my day waiting for them to "fix" my tire. Highly disappointed in Midas and will not be going back