I want to like this place since they are locally owned, but I have no choice but to say do not give…read morethem your business. They will overcharge you for parts, labor, and fail to execute agreed upon repairs. About 3 months ago my brakes seized on my car. I brought it here, since the other shop in town is notoriously bad at communication. They called a few hours after dropping my car off, and let me know I needed an entire brake replacement. Cost was over $2k. Ok fine - I needed my car back soon and didn't have time to get other estimates. They replaced all 4 brakes, pads, and rotors. I got the car back after a few days, and noticed a loud clicking sound that was consistent with the wheel speed. Brought the car back in - they said they found a burr on one of the rotors so they resurfaced it. I got the car back, and there was still a loud clicking. Brought it back a third time now and they had it for a few days "diagnosing" it. They told me they took the brakes off and put everything back together and couldn't find the issue. One of the mechanics told me it was because my car has rust (makes no sense since the clicking was in rhythm with the wheel speed). Picked it back up, and decided that weekend to find the issue myself with a buddy. Took us an hour - a tension clip on the calipers was completely misshapen causing the pad to move within the caliper. Had they actually tried to diagnose the issue and take the brakes off they would have noticed that this tension clip wasn't tensioning anything - it was loosely fit into the caliper. Ended being an $8 fix with a new clip from Autozone. A month or so later, brought my wife's car in for a failed AC. They had the car a few days, and diagnosed a failed actuator. Charged us $1k in labor and parts to fix it. Picked the car up, and a few days later the system failed again. Brought the car back, and after 3 more days was told by Eric it's the AC compressor and it'd be another $2k to fix it. I let them know I needed to get other estimates - I had just spent $1k there for it to get fixed so to be charged another $2k was ridiculous. They sent me an invoice estimate for parts and labor. The AC compressor kit they quoted from Napa was $799. I found it on Napa's site for $450ish. Called and let them know that I found the parts cheaper, I'd buy the parts and bring the car in for the service. Eric told me no problem. Received the parts this week and tried to set up an appointment with Eric. Eric said to just bring it in. I called yesterday and spoke to Eric again. knowing it's a holiday weekend, I asked if he could get to it today 5/22. He told me to get in in early and they'd do it. The night of 5/21 I dropped the car off with all the parts in the trunk so they'd have it first thing. My wife called today 5/22 in the morning to make sure they had everything and would do the repair Eric said not to worry they'd get to it today. Called back at 430 or so, and we were told they hadn't even started it. We went to pick it up and spoke to Tim and the lady at the front desk. I asked what happened, and he said Eric was supposed to call with a labor quote (which Eric had already provided to me in writing) and he never did so. So instead of calling and telling us the labor, or telling us they can't get to it today or whatever, they left us hanging with a car with no AC. Picked up the car and there was ZERO effort from Tim or the lady at the front to try and retain our business. No effort to make an appointment for us to have it fixed, or to try and correct the situation. They've already taken over $3k of business from us, so I guess lesson learned. DO NOT come here. I have zero confidence in their technicians and their lack of communication will leave you hanging as it has us several times now.

I went to go get my tires filled up and my back tire patched up which they did correctly. They told…read moreme it was for free and to not worry about it. As as one of the guys backs up my car from the shop, he closes the shop down cause it was 5:30. I noticed as I was pulling out the parking lot my car was pulling to the right really bad. I decided not to bother them about it but I hopped onto i-40 after, and my front tire blows.

When Jacon and Eric owned it, the service was great. Now that it's Midas, the place has tanked…read more Diagnostic fees for everything - even if you tell them what you want done. Appreciate the "courtesy check" but when you send a long list along with an application to finance the many, unnecessary repairs, it can put someone in a panic mode.

I will give this company a zero if I could they do terrible service, poor quality, sad mechanics…read moreand terrible customer service!!!! The work is terrible, and I will never recommend no one to go here ever!

Had the wife's highlander ceramic coated 10 months ago-- still holding strong & looks brand new…read more She has a scratch show up on the door the other day, brought it by and they polished it out perfectly and laid down new ceramic over top for a very reasonable price. This is my go-to place for all my vehicles now. Excellent service, quality work!!

5 stars is not enough to say how pleased I am with Raleigh Tire in Collierville. They see me as a…read moreperson, the reason they are in business. They sell and service my tires and other car needs. I have bought my brakes there for many years. The front desk personnel are always friendly and courteous while the mechanics and staff in the back are also helpful, courteous, and caring of what I need to have done. While sitting in their comfortable waiting area, they keep me informed of the progress being made in the back and if needed, help me with recommendations for caring for my car. I won't go anywhere else.... and they also offer service to come to you and get your vehicle to their shop if needed!! GOOD OL' FAMILY BUSINESS & SERVICE!!

I took my car to them at 7:30am for an oil change and at 4:30 I called and they told they never had…read morechance to do it. They had no intention of letting us know. He told they were just behind and could keep over the weekend and try to get to Monday. Being nice I just took the car and left. I went back on Thursday of the next week and the exact same time happened again after being told they would get it done. I will never take my car there and having been using them for years. They have poor customer service.

Service is A1 and they offer a multitude beyond dent repair. They have fair prices and EXCELLENT…read morecustomer service. Highly recommended!!!

Sold me a truck with undisclosed body damage on the underside of the vehicle. I showed pictures…read morethat they took and used as their advertisement on the vehicle to prove that the damage was there before purchasing the vehicle (It is almost impossible to notice unless you are looking for it, along the bottom running boards). They told me I was a liar and that the truck left in perfect condition. I tried to work with them to get it repaired, the manager "Sonny" is a disrespectful, dishonest, piece of work. You should never give this place any of your business. The owners are shady and are out to get your money, and that is it. As soon as your funds hit their account, you are garbage to them. They will probably comment on this and deny it, but I have all of the proof one could ever need. Feel free to reach out to ask me any questions and ill be happy to supply you, and give you more details on this horrendous car buying experience.

Bud was our salesman and he was so great! They were very patient with my financial company taking…read moreforever to get there payment processed. The vehicle was as described and was nicely cleaned up for me! Highly recommend! Best prices I found. I came from Kansas just to get because price was so good!

My technician, Antonio Scott, was extremely helpful, stayed 30 minutes past closeout to help get me…read morea loaner car so that I could make it to work and took on my car last minute. He treated me like family and really saved me money. The financial advisor Josh Grimes also was very helpful and I felt like he was looking to help me save every dollar I could as well. My salesman, while being a great dude that I like as a person, was deffinitely still a salesman. Without saying a name or anything specific that raised red flags to me, I just get the feeling he'd say anything to get my money ASAP, and while he might do me a favor I imagine he got more out of the exchange than I did. Which is just him doing his job and looking out for his family above all else so that's understandable. I bought a truck and it's running great so far.

RACISTS! I'm a 27 year old African American male who runs a Turo business as well a tech company,…read moreand I rode my bike to this location after inquiring about a vehicle online. After waiting in the lobby for 10 minutes standing directly in the middle of the doorway no one greeted me. A Caucasian couple then entered behind me and was IMMEDIATELY greeted by a salesman! I then asked the young lady at the front desk who hadn't greeted me, "haven't I been standing here?" with a look of confusion on my face. She smirks acknowledging the fact that she knew I should have been greeted by a salesman and asks how she can help me. I said that I inquired about a car but I'm ok because there customer service there is terrible because why haven't I been greeted. She then states well sales doesn't open to 9 when I'm looking at two separate couples being helped by salesman and one of which came in after me! I then told her to let the salesman Guy Mauro know they are completely unprofessional and I no longer am interested in the vehicle. As I exit, a gentleman asks can help me with anything before I walk out, I assume it was Guy. I tell him no they can't and I was blatantly ignored when I entered. He tried to then say they aren't pushy salesman so that's why and I explain clearly that's not the case cause the couple that walked in right after me was greeted IMMEDIATELY. He then had nothing to say and ask if there is anything can he help with and I remind him that no they cannot because I don't want anything from a place that stereotypes people based on their skin color or vehicle they drive or clothes they wear. NEVER BUY ANYTHING HERE UNLESS YOU SUPPORT RACISM

They suckS they always have excuses for when you bring your vehicle back to them,that same problem…read morethat they supposed to have fixed with a lifetime warranty Liars they are Liars, I will never buy another VOLVO or Mazda no vehicle associate with Volvo especially those that work here in Memphis, the operator she sounded black was rude. The front counter black lady was rude. I have to give them at least one star to send my review if it wasn't for that I wouldn't give them now star.

THANK YOU ALEX!!!…read more Please also tell your team thank you for the amazing service, for being so friendly and for working quickly so that I can be on my wa!!! I am passing through TN on my west-to-east coast drive and it's the first time I have ever interacted with the local community. My car service lights turned on while I was driving along the 40E and I panicked, knowing that I have 13 more hours of driving to go, I needed to find the closest Mazda dealership near me. In my search, I was routed to Volvo of Memphis who were able to help me check my car. Alex picked up the phone and has been helping me through the car safety process all the way. He was honest and clear with what I needed to have done to ensure a safe drive for the rest of my journey. Thank you Tennessee for the most welcoming hospitality. Thank you ALEX for going above and beyond!!! I'm sure I'm not the first to thank you for your kindess and for taking such good care of my car. I don't know if we will ever crossed paths, but I am ever so grateful that we did. Tennessee will have a special place in my heart because of you :) -c