I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....

I saw this lot while driving home from work. I spotted a clean looking 300 that I wanted to check…read moreout. I Talked to Shelbi and test drove it. I loved how it drove and had to make an offer. Kenny made me a offer I couldn't refuse. Stop by and check them out, I'm sure you won't be disappointed.

From the owner: Here at Boss Auto Memphis, we're all about giving you the vehicle you'll be proud to drive in…read more Cars, trucks, SUVs -- no matter what you prefer, you're bound to find something that fits your needs and budget in our wide inventory. Our staff is made up of passionate pros who include honesty, integrity, and exceptional customer care in every car-buying experience. One-hundred percent customer satisfaction is always our top priority. Call or stop by our dealership and ask about our financing options. If you're looking for a ride that's right for you, your search ends here at 2607 South Mendenhall Road.

This dealer is very disorganised and will keep you waiting on him…read more Had an appt to close on a car and they left us sitting there. Drive to collierville.

Great customer service and fast turnaround around. Christian in the service department is a star.read more

Took my truck in for service and to fix a recall. Sal was the one who helped me out - he was a…read moreprofessional and straight shooter. The service department was busy and I dropped my truck off late afternoon, but they were still able to get it done before closing and saved me a trip back the next day. Truck came back clean and running great with issue fixed. Will definitely come back for the next one. Thanks to Sal and the team!

AutoNation Ford Memphis Service Center…read more Add a photo AutoNation Ford Memphis Service Center 4.3 (255) Car repair and maintenance service in Memphis, TennesseeOpen Overview Products Services Reviews Photos By owner About Google review summary Reviews All oil15 truck14 dealership11 service advisor9 +6 Sort by Most relevant Newest Highest Lowest Samantha Ackerman Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose ... More Lauren Kiger 4 reviews 4 days ago New Used their service center and online appointment system. Signed up for a recall, a $46 oil change, and a $22 tire rotation. They called and said that on their end the appointment just said, "for services." I told them what services I ... More AutoNation Ford Memphis Service Center (Owner) 3 days ago Hi Lauren, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (901) 209-1259 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Taniya Key 1 review 3 weeks ago New The oil change service was excellent from start to finish. The staff was professional, efficient, and friendly, making the entire process smooth and hassle-free. They explained everything clearly, completed the service quickly, and even ... More AutoNation Ford Memphis Service Center (Owner) 3 weeks ago Hi Taniya, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road. KL Johnson 2 reviews a week ago New I booked a service appointment for 9:00 Tuesday morning on May 20th for a recall and brake work and dropped my car off at that time. Only part of the work was completed and not until Wednesday May 21. When I called on Wednesday to check ... More AutoNation Ford Memphis Service Center (Owner) a week ago Hi, thank you very much for sharing these comments,. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1259. We hope to hear from you. Samantha Ackerman 14 hours ago New Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose and repair it. Supposedly mike, the lead mechanic/shop foreman, whatever he is has been on it and everything is "normal". Its "normal" but its gotten worse since you had it, please make that make sense for me. So now not only does my transmission make a horrible noise, now my car jerks like he** when you put it in gear...but according to Mike, that's normal. What really should have told me all I needed to know about them is, when I dropped it off I had a nail in my front driver side tire, picked it up 2 months later, there's no nail, and not one single person said anything about it...I mean did yall plug it, patch it, what? Shouldn't yall have mentioned that?! And don't bother calling them, 10 times out of 10 they will NOT answer the phone

I went to Principle Toyota to take a look at the new Camrys they had. I had been extremely…read moreskeptical about what car I would buy if brand new because I had my previous one for over a decade. I was approached by Jimmy and he allowed me to take a ride around block. I remained in the parking lot. Because of this, I learned of features present in the car I previously had not known about. After we got done, he searched for the specific setup I was interested in across different Toyota dealers. There were unfortunately no results for what I was looking for. He did not try to force me into a car I did not want and he gave me his business card to reach back out for whenever I was ready. I ended up buying a car from a different dealer due to how they handled a sale to a family member, but my satisfaction with my experience at this dealer was worth leaving a review for. I did not feel as though I was backed into a corner to buy a vehicle I did not want, I didn't feel lied to, and my decision to not purchase a car that day was respected.

horrible service terrible customer service…read moreRuined my credit The salesman tried to sell me a Chevy. I wanted to buy a Toyota. And then he told me that I couldn't get my $500 deposit back oh well I guess he was desperate.

Our daughter and son in law recently purchased a 2026 Yukon Elevation from Rivard Royall in…read moreMemphis. Their experience was exceptional! Having worked in the dealer world for 40 years I was skeptical that Rivard Royall would hold to the agreement they made online. My daughter traveled 3 hours from Kentucky based on the word of the salesman, who ended up giving them the exact deal promised! Between a higher trade in value and larger discount than their local dealer offered they saved close to $7000! Rivard Royall 100% was a great place to do business!

I bought a 23 GMC Sierra Denali in September. It is a great truck. I dealt with Austin Ward who…read moredid a really good job throughout the process. While he stayed in touch with me providing alternatives, he was sincere about wanting me to be satisfied. He was not pushy though. This location is under new ownership (previously an Auto Nation) and the owner is a native Memphian. The owner is down to earth and one I found great to work with. He lived up to his word, which isn't always the case in this line of work. I would go back to Austin and the dealership for my next need and do not hesitate to recommend them.

I came into this place prepared to drop my car off and ended up sitting there 2 hours when they had…read moretold me on the phone that they would give me a shuttle ride home. I was then angrily and rudely told that shuttle rides are just a courtesy and they don't have to operate on a schedule for me. I think when you spend 47,000 on a car you don't need any lectures about courtesy. Not to mention the only reason I'm in the shop today is because the tire was leaking on the back side when they sold it to me along with an SRS airbag warning light that came on 2 days after I drove it off the lot Toyota's are good cars but ever since they started making them in the United States the quality has gone far down. I would give this place zero Stars if I could.

Today's experience was less than desirable. Especially Considering I was walking in with intention…read moreof purchasing in cash, a vehicle from your business. The vehicles obvious drop in price. Was due to the main deal leak, of which your business knew about. That was not listed in your description of the vehicle, which now I view as rather deceptive after two hours in a car. I'm not sure how you expected to sell the vehicle on the tires it has since one has a protruding bubble. And none of them match. And all of them are dry rotted. Brakes are visibly low to nonexistent. And if you have no knowledge a rear main seal leak is a huge issue. That often, not always, has cascading effects. Now all that aside. Your business still chose to act without integrity. Your sales person was rude when confronted about the new price.( I can't remember his name, he made no effort to remember mine and called me "Blake") Your company wanted me to foot the bill for a poor purchase on your companies part.

I needed a part for my decades-old GM (General Motors) passenger vehicle. Upon recommendation from…read moremy mechanic, I visited the Parts Department here. I received very efficient service, and the price for the car part was reasonable. The part works perfectly in my ancient car. I will return if I need additional OEM (original equipment manufacturer) parts.

Just picked up my 2025 Buick I went in this afternoon 9/5/26 to get an oil change. I returnedto…read morefind that .... I have a cracked windshield and an oil filter wrench left under my hood. Of course this is Labor Day weekend can I find out the results of who is going to replace my windshield and possibly my hood maybe Dent from this wrench being left stay tuned

Just dropped in to check out a Used Caddy and Keith Dial welcomed me and found a couple models that…read moremight meet my needs. He was very experienced in the Cadillac line, his inventory and during the test drive addressed all my questions, while mentioning how the model compared to several competitor examples. Very impressed. Since I preferred to keep looking and was not in immediate need we exchanged phone numbers and I appreciated the "customer friendly" experience.

I really tried to hold off on writing a bad review, but the hits just keep on coming…read more I bought my Escalade about a month ago, and during the purchase, I negotiated to have my windows tinted. I was told it would be done that day, but after waiting five hours, I was informed the tint guy wasn't there -- an entire day wasted. Since then, the problems have only continued: Main Issues: * Promised window tinting not completed as agreed during purchase * No second key fob provided and no follow-up despite multiple reminders * Recall service handled poorly -- vehicle kept overnight with no update or returned calls * Hung up on when calling to check service status; no call back afterward * No follow-through or accountability from staff * Lack of professionalism and customer service across the board * Staff act as if you're bothering them when asking about your own vehicle To be fair, my service advisor, Will, and a few others seem genuinely overworked -- because the rest of the staff is trash. I wouldn't even trust most of them to watch my houseplants. It's a shame that Will has to carry the weight of people who clearly don't care or don't understand what customer service and focus look like. I love the Cadillac brand, but I hate this dealership. Unfortunately, they're the only one in Memphis -- if I had another option, I'd never come here again. If negative stars were possible, they'd earn them.