I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....

I saw this lot while driving home from work. I spotted a clean looking 300 that I wanted to check…read moreout. I Talked to Shelbi and test drove it. I loved how it drove and had to make an offer. Kenny made me a offer I couldn't refuse. Stop by and check them out, I'm sure you won't be disappointed.

From the owner: Here at Boss Auto Memphis, we're all about giving you the vehicle you'll be proud to drive in…read more Cars, trucks, SUVs -- no matter what you prefer, you're bound to find something that fits your needs and budget in our wide inventory. Our staff is made up of passionate pros who include honesty, integrity, and exceptional customer care in every car-buying experience. One-hundred percent customer satisfaction is always our top priority. Call or stop by our dealership and ask about our financing options. If you're looking for a ride that's right for you, your search ends here at 2607 South Mendenhall Road.

Reggie and Keke were awesome helping me with my vehicle questions/answers and my extended warranty…read moreetc.

I regret to say that my experience at this dealership was disappointing. The reviews I read before…read morevisiting were all negative, and it seemed like everyone had the same story. We waited for over 20-25 minutes before a salesperson even came out. When he did, he walked right past us, kept his eyes straight, and held his head low, as if he didn't want to be bothered. It wasn't until my husband said something loud enough for him to hear that we were acknowledged. The salesperson then said, "We don't like to come out that much; we like to give people space." I hope that we weren't being profiled or pre-judged. We had a completely different experience at the BMW dealership we stopped at before this. We were given a couple of minutes to browse, greeted, offered drinks, and shown three vehicles. If customer service is important to you, I highly recommend seeking out another dealership.

Took my truck in for service and to fix a recall. Sal was the one who helped me out - he was a…read moreprofessional and straight shooter. The service department was busy and I dropped my truck off late afternoon, but they were still able to get it done before closing and saved me a trip back the next day. Truck came back clean and running great with issue fixed. Will definitely come back for the next one. Thanks to Sal and the team!

AutoNation Ford Memphis Service Center…read more Add a photo AutoNation Ford Memphis Service Center 4.3 (255) Car repair and maintenance service in Memphis, TennesseeOpen Overview Products Services Reviews Photos By owner About Google review summary Reviews All oil15 truck14 dealership11 service advisor9 +6 Sort by Most relevant Newest Highest Lowest Samantha Ackerman Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose ... More Lauren Kiger 4 reviews 4 days ago New Used their service center and online appointment system. Signed up for a recall, a $46 oil change, and a $22 tire rotation. They called and said that on their end the appointment just said, "for services." I told them what services I ... More AutoNation Ford Memphis Service Center (Owner) 3 days ago Hi Lauren, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (901) 209-1259 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Taniya Key 1 review 3 weeks ago New The oil change service was excellent from start to finish. The staff was professional, efficient, and friendly, making the entire process smooth and hassle-free. They explained everything clearly, completed the service quickly, and even ... More AutoNation Ford Memphis Service Center (Owner) 3 weeks ago Hi Taniya, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road. KL Johnson 2 reviews a week ago New I booked a service appointment for 9:00 Tuesday morning on May 20th for a recall and brake work and dropped my car off at that time. Only part of the work was completed and not until Wednesday May 21. When I called on Wednesday to check ... More AutoNation Ford Memphis Service Center (Owner) a week ago Hi, thank you very much for sharing these comments,. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1259. We hope to hear from you. Samantha Ackerman 14 hours ago New Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose and repair it. Supposedly mike, the lead mechanic/shop foreman, whatever he is has been on it and everything is "normal". Its "normal" but its gotten worse since you had it, please make that make sense for me. So now not only does my transmission make a horrible noise, now my car jerks like he** when you put it in gear...but according to Mike, that's normal. What really should have told me all I needed to know about them is, when I dropped it off I had a nail in my front driver side tire, picked it up 2 months later, there's no nail, and not one single person said anything about it...I mean did yall plug it, patch it, what? Shouldn't yall have mentioned that?! And don't bother calling them, 10 times out of 10 they will NOT answer the phone

Just recently bought a new 2025 Corolla from Principle Toyota and had a great experience here…read more Michael the salesmen did a great job throughout the process and made sure me and my family were well taken care of. Was very pleased with the experience. Would recommended to anyone who wants a great deal on a new car.

I have to say that I was impressed with my recent experience with this dealership's Parts…read moreDepartment (only). I easily ordered over the phone a pair of related OEM auto parts that I needed to repair my wife's car. The parts arrived the very next day, and I was able to conveniently pick them up at the parts counter, located at the back of the customer waiting area. The parts employees even honored a 10% discount for which I was eligible. I would do business again with the Parts Department here. A solid four stars.

Our daughter and son in law recently purchased a 2026 Yukon Elevation from Rivard Royall in…read moreMemphis. Their experience was exceptional! Having worked in the dealer world for 40 years I was skeptical that Rivard Royall would hold to the agreement they made online. My daughter traveled 3 hours from Kentucky based on the word of the salesman, who ended up giving them the exact deal promised! Between a higher trade in value and larger discount than their local dealer offered they saved close to $7000! Rivard Royall 100% was a great place to do business!

I bought a 23 GMC Sierra Denali in September. It is a great truck. I dealt with Austin Ward who…read moredid a really good job throughout the process. While he stayed in touch with me providing alternatives, he was sincere about wanting me to be satisfied. He was not pushy though. This location is under new ownership (previously an Auto Nation) and the owner is a native Memphian. The owner is down to earth and one I found great to work with. He lived up to his word, which isn't always the case in this line of work. I would go back to Austin and the dealership for my next need and do not hesitate to recommend them.

i had the protector under front bumper pulled off by a curb I drove too close to. Went to Toyota…read moreand they had it up and I was on my way within an hour. Cost 53$. Good deal. I have always bought my vehicles from them since coming to Memphis. It does take awhile for an oil change with an appt. I think they do oil changes by first come first served. Don't know why they give appts. Will always go there for my car care. Thank you Toyota.

Last time bringing my car here every time I bring it, something goes wrong and they push it off…read morelike it's not important. Over a year ago took my car to get new tires and rotors and there was an issue with the tires. Left it days at a time for them to tell me it was a piece of paper/stick stuck in the wheel from when they put the tires on. Right after my parking brake light kept coming all, all the service advisors said it was fine nothing was wrong. I've been drive my car for a year with this and today I was able to take it there after they claimed it needed to be there for days and they fixed the issue in minutes and charged me over $200 for a issue that should have been fixed over a year ago. Just scammers in this department trying to get over and get a sale. Will be getting my new car from another dealership they will never get another dime out of me.

I needed a part for my decades-old GM (General Motors) passenger vehicle. Upon recommendation from…read moremy mechanic, I visited the Parts Department here. I received very efficient service, and the price for the car part was reasonable. The part works perfectly in my ancient car. I will return if I need additional OEM (original equipment manufacturer) parts.

This place need to shut down., very poor customer service, car sales person and they are deceitful…read moreand tricky. I told my son not to go because they have bad reviews but his (I have to learn the hard way) decided to go to this place. They will definitely try to take advantage of decent people. The experience was horrible and very disappointing to know that you will have people to try to take advantage of you. Please go some place else. I thank God and Jesus that the many,many banks would not agree to what ever it was that they submitted. The banks said that the mileage was too high,the term were too high and it seems everything they submitted were too high. Thank you Lord that the scammers didn't scam me. RUN YOU All...RUN.

I really tried to hold off on writing a bad review, but the hits just keep on coming…read more I bought my Escalade about a month ago, and during the purchase, I negotiated to have my windows tinted. I was told it would be done that day, but after waiting five hours, I was informed the tint guy wasn't there -- an entire day wasted. Since then, the problems have only continued: Main Issues: * Promised window tinting not completed as agreed during purchase * No second key fob provided and no follow-up despite multiple reminders * Recall service handled poorly -- vehicle kept overnight with no update or returned calls * Hung up on when calling to check service status; no call back afterward * No follow-through or accountability from staff * Lack of professionalism and customer service across the board * Staff act as if you're bothering them when asking about your own vehicle To be fair, my service advisor, Will, and a few others seem genuinely overworked -- because the rest of the staff is trash. I wouldn't even trust most of them to watch my houseplants. It's a shame that Will has to carry the weight of people who clearly don't care or don't understand what customer service and focus look like. I love the Cadillac brand, but I hate this dealership. Unfortunately, they're the only one in Memphis -- if I had another option, I'd never come here again. If negative stars were possible, they'd earn them.

I had an appointment for an alignment at 7am. alignments normally take an hour or so. I sat there…read morefor over 4hours only to receive my car back in worse shape than when I purchased it. I actually watched my car sit for over two hours while the advisor kept assuring me that they were working on the left side of the car as it was not aligned. my steering wheel was crooked to the right. When I left my steering wheel was crooked on the opposite side. I spoke with the mechanic and he actually said there is nothing they can do. It has to remain that way. I did notice that my car was oiled with some greasy substance around the tires and under the bottom of the car for some reason. I took my car to PepBoys and they fixed EVERYTHING. I took pictures of my car and it appears Cadillac of Memphis did damage by ripping off coverings and it looks like they tried to purposely damage my car so I could have an accident! I would not suggest anyone going there for service since they are truly not honest.