I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....

Reggie and Keke were awesome helping me with my vehicle questions/answers and my extended warranty…read moreetc.

I regret to say that my experience at this dealership was disappointing. The reviews I read before…read morevisiting were all negative, and it seemed like everyone had the same story. We waited for over 20-25 minutes before a salesperson even came out. When he did, he walked right past us, kept his eyes straight, and held his head low, as if he didn't want to be bothered. It wasn't until my husband said something loud enough for him to hear that we were acknowledged. The salesperson then said, "We don't like to come out that much; we like to give people space." I hope that we weren't being profiled or pre-judged. We had a completely different experience at the BMW dealership we stopped at before this. We were given a couple of minutes to browse, greeted, offered drinks, and shown three vehicles. If customer service is important to you, I highly recommend seeking out another dealership.

Took my truck in for service and to fix a recall. Sal was the one who helped me out - he was a…read moreprofessional and straight shooter. The service department was busy and I dropped my truck off late afternoon, but they were still able to get it done before closing and saved me a trip back the next day. Truck came back clean and running great with issue fixed. Will definitely come back for the next one. Thanks to Sal and the team!

AutoNation Ford Memphis Service Center…read more Add a photo AutoNation Ford Memphis Service Center 4.3 (255) Car repair and maintenance service in Memphis, TennesseeOpen Overview Products Services Reviews Photos By owner About Google review summary Reviews All oil15 truck14 dealership11 service advisor9 +6 Sort by Most relevant Newest Highest Lowest Samantha Ackerman Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose ... More Lauren Kiger 4 reviews 4 days ago New Used their service center and online appointment system. Signed up for a recall, a $46 oil change, and a $22 tire rotation. They called and said that on their end the appointment just said, "for services." I told them what services I ... More AutoNation Ford Memphis Service Center (Owner) 3 days ago Hi Lauren, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (901) 209-1259 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Taniya Key 1 review 3 weeks ago New The oil change service was excellent from start to finish. The staff was professional, efficient, and friendly, making the entire process smooth and hassle-free. They explained everything clearly, completed the service quickly, and even ... More AutoNation Ford Memphis Service Center (Owner) 3 weeks ago Hi Taniya, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road. KL Johnson 2 reviews a week ago New I booked a service appointment for 9:00 Tuesday morning on May 20th for a recall and brake work and dropped my car off at that time. Only part of the work was completed and not until Wednesday May 21. When I called on Wednesday to check ... More AutoNation Ford Memphis Service Center (Owner) a week ago Hi, thank you very much for sharing these comments,. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1259. We hope to hear from you. Samantha Ackerman 14 hours ago New Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose and repair it. Supposedly mike, the lead mechanic/shop foreman, whatever he is has been on it and everything is "normal". Its "normal" but its gotten worse since you had it, please make that make sense for me. So now not only does my transmission make a horrible noise, now my car jerks like he** when you put it in gear...but according to Mike, that's normal. What really should have told me all I needed to know about them is, when I dropped it off I had a nail in my front driver side tire, picked it up 2 months later, there's no nail, and not one single person said anything about it...I mean did yall plug it, patch it, what? Shouldn't yall have mentioned that?! And don't bother calling them, 10 times out of 10 they will NOT answer the phone

I have to say that I was impressed with my recent experience with this dealership's Parts…read moreDepartment (only). I easily ordered over the phone a pair of related OEM auto parts that I needed to repair my wife's car. The parts arrived the very next day, and I was able to conveniently pick them up at the parts counter, located at the back of the customer waiting area. The parts employees even honored a 10% discount for which I was eligible. I would do business again with the Parts Department here. A solid four stars.

Cannot recommend them highly enough! Buying cars can be stressful, especially if you're looking for…read morea great deal on a dependable vehicle. A unicorn right!?! Well we found ours at Principle Toyota. Michael Larkin is an excellent salesperson who went above & beyond to find exactly what we wanted. He made the whole experience a great one. Buddy Carnett took care of the financing & was an absolute joy. Rick In took the time to check on us & make sure we were happy with our experience. We got a great car, at a great price and had a wonderful experience. The only negative was Trey Alston. I would steer clear of him. Todd Lochner should be very proud of the majority of his employees. We will most definitely recommend them to friends & family.

Our daughter and son in law recently purchased a 2026 Yukon Elevation from Rivard Royall in…read moreMemphis. Their experience was exceptional! Having worked in the dealer world for 40 years I was skeptical that Rivard Royall would hold to the agreement they made online. My daughter traveled 3 hours from Kentucky based on the word of the salesman, who ended up giving them the exact deal promised! Between a higher trade in value and larger discount than their local dealer offered they saved close to $7000! Rivard Royall 100% was a great place to do business!

I bought a 23 GMC Sierra Denali in September. It is a great truck. I dealt with Austin Ward who…read moredid a really good job throughout the process. While he stayed in touch with me providing alternatives, he was sincere about wanting me to be satisfied. He was not pushy though. This location is under new ownership (previously an Auto Nation) and the owner is a native Memphian. The owner is down to earth and one I found great to work with. He lived up to his word, which isn't always the case in this line of work. I would go back to Austin and the dealership for my next need and do not hesitate to recommend them.

i had the protector under front bumper pulled off by a curb I drove too close to. Went to Toyota…read moreand they had it up and I was on my way within an hour. Cost 53$. Good deal. I have always bought my vehicles from them since coming to Memphis. It does take awhile for an oil change with an appt. I think they do oil changes by first come first served. Don't know why they give appts. Will always go there for my car care. Thank you Toyota.

Last time bringing my car here every time I bring it, something goes wrong and they push it off…read morelike it's not important. Over a year ago took my car to get new tires and rotors and there was an issue with the tires. Left it days at a time for them to tell me it was a piece of paper/stick stuck in the wheel from when they put the tires on. Right after my parking brake light kept coming all, all the service advisors said it was fine nothing was wrong. I've been drive my car for a year with this and today I was able to take it there after they claimed it needed to be there for days and they fixed the issue in minutes and charged me over $200 for a issue that should have been fixed over a year ago. Just scammers in this department trying to get over and get a sale. Will be getting my new car from another dealership they will never get another dime out of me.

I needed a part for my decades-old GM (General Motors) passenger vehicle. Upon recommendation from…read moremy mechanic, I visited the Parts Department here. I received very efficient service, and the price for the car part was reasonable. The part works perfectly in my ancient car. I will return if I need additional OEM (original equipment manufacturer) parts.

This place need to shut down., very poor customer service, car sales person and they are deceitful…read moreand tricky. I told my son not to go because they have bad reviews but his (I have to learn the hard way) decided to go to this place. They will definitely try to take advantage of decent people. The experience was horrible and very disappointing to know that you will have people to try to take advantage of you. Please go some place else. I thank God and Jesus that the many,many banks would not agree to what ever it was that they submitted. The banks said that the mileage was too high,the term were too high and it seems everything they submitted were too high. Thank you Lord that the scammers didn't scam me. RUN YOU All...RUN.

We experienced a level of Customer Service that makes you say, WOW!!!…read more On a Saturday afternoon, less than one hour before the Service Department is scheduled to close, you have a tire going flat on a vehicle that is not a Cadillac and you did not buy it at Bud Davis. To your surprise, Mike Chalfant (Service Consultant), the Technician, and everybody at the dealership are so polite and helpful you just have to let EVERYBODY Know!!!

I made an appointment for an oil change. I was told it would take approximately 1.5 hours for an…read moreoil change and approximately 1.5 hours for a car wash. That's 3 hours right? After they couldn't give Ma a courtesy ride to work, I took an Uber to work and returned 5 hours later...my truck was NOT READY!! After waiting another 20 minutes, I told them just don't wash it. I have to go so I'm now leaving at 3:30 from a 10:00 appointment!! For an oil change!!!! To top it off, I get home and my husband is washing my truck and says "someone hit your truck!" Are you kidding me??? My right rear bumper is scratched up--into the paint!! Never ever ever again!! This place has the worst service!!!! HORRIBLE!!! I wish there was a way to give NO stars!!!!

I bought a vehicle from them 2 weeks ago and I have not had no problems at all with the car. I am…read morevery satisfied with their services, and I will go back there again. They took their time out to explain everything about the vehicle. Thanks for the great services y'all provided for me. Yall are the Best.

If There Was Such A Thing As Negative 10 Stars This Car Lot Would Get Negative 20 Stars. Their…read moreCars Look Good On The Lot But The Cars Are Lemons My Car Is Now Paid For Thank God, But As Soon As I Left The Lot I Starting Having Problems. My Vehicle Has Been Rebuilt From The Inside Out. Everything From My Timing Belt, Axles, It Needed A New Battery 6 Days After Leaving The Lot, New Alternator, New Rotors, Control Arm Bushings, New Shocks And Struts, New Brakes, Valve Cover Gaskets, Water Pump, New Windshield Washer Reservoir And A New DVD System Put In Because The One They Gave Me Was Broken Among Other Things. WHENEVER YOU STEP YOUR PRETTY FEET ON THIS LOT, TAKE YOUR CERTIFIED MECHANIC WITH YOU Because Thw Mechanics They Got On They Lot Aint Worth Two Dead Flies Smashed.