Bud was our salesman and he was so great! They were very patient with my financial company taking forever to get there payment processed. The vehicle was as described and was nicely cleaned up for me! Highly recommend! Best prices I found. I came from Kansas just to get because price was so good! read more

Sold me a truck with undisclosed body damage on the underside of the vehicle. I showed pictures that they took and used as their advertisement on the vehicle to prove that the damage was there before purchasing the vehicle (It is almost impossible to notice unless you are looking for it, along the bottom running boards). They told me I was a liar and that the truck left in perfect condition. I tried to work with them to get it repaired, the manager "Sonny" is a disrespectful, dishonest, piece of work. You should never give this place any of your business. The owners are shady and are out to get your money, and that is it. As soon as your funds hit their account, you are garbage to them. They will probably comment on this and deny it, but I have all of the proof one could ever need. Feel free to reach out to ask me any questions and ill be happy to supply you, and give you more details on this horrendous car buying experience. read more

If i could give 0 stars I would. Went and bought my car. It was sold to me with a huge scratch in the bumper and on the paint. They said they would fix it. Drove over an hour twice to bring it to them. Neither time it got fixed. Brought it to them for a THIRD time and there was nothing but miscommunication. I was patient. They kept it for 5 days to tell me it would be 10-14 days. Then it was 3 days. Finally I went to get it. Still not done. Asked for my new bumper which they gave me and I said I'd have someone else put it on, they wrote me a check for $250. It was fine. No. They failed to give me any hardware, the grill, or any other parts that GO WITH the bumper so now there's still scratches on things they did not replace. It is a very unprofessional business. Paid $30,000 for a car with very noticeable imperfections. Save your time. Go somewhere else. read more

Auto Universe - Used Car Dealers Near Me - Memphis, Tennessee

We started car shopping for a small eco suv. After driving a few, we decided that an Audi Q3 would be a nice commuter. We found a very reasonably priced one with low miles, nicely equipped and clean at Auto Universe. Jason T. was great with the sale, they cleaned up the car and did an oil change. Easy transaction. Everyone was super nice. Very happy with the overall experience. I would buy again or definitely recommend them. read more

I bought a car from here yesterday. I did Appreciate the two guys I work with to buy my car. As soon as I drove off the parking lot, the tire pressure light came on. I called the representative I was working with and told him that my tire pressure was low and I think it had a slow leak. Due to working in The medical field, I had to get back to work so I was unable able to turn around. I told the man that I would come in the next day, after I got off. By the time I got back to the dealer ship the small leak has turn into a big leak. The dealership refused to fix it saying that I ran up on a side walk and bussed the tire. There was no evidence of me runNing on a side walk. No crapes on the rims and the front tire was fine. The owner was very rude and unprofessional. I would never buy a car from here again. read more

My salesman Danyel was awesome ! He kept me informed about the vehicle I was interested in after visiting the car lot. I made my purchase a few weeks later and so far everything is great. I have a warranty and purchasing an extended warranty as well. read more

I bought a car from them and also trusted them to fix on the car when it had issue which was one of my worst mistakes!! I took my care in with miner issues and left with major issues and they haven't offered any help or didn't offer to refund me.. I paid thousands of dollars to them and still left with a broken car !! Please DO NOT BUY A VEHICLE FROM THIS COMPANY!! If you are out of town do not purchase a vehicle from this company..PLEASE be mindful of the racist and most cruel hearted manager SONNY.. I am also in the process of finding me a good lawyer for my car, suffering and pain and all other thing that went on while I suffered and waited for answers.. AND YES I WILL POST ABOUT THIS EVERYWHERE DAILY TO WARN OTHERS !! read more

If I could give 0 stars, I would. We purchased online and had the vehicle delivered to us, so unfortunately we weren't able to view the van in person before we purchased it. I'll avoid writing a novel with all of the issues we've had, but after the purchase, we had to put an additional $5,000 dollars into the vehicle just to make sure it would start and run on a daily basis. The dealership did pay for $1,500 of that, however they NEVER should have sold a vehicle in such poor condition. One of the seats was broken, the car had a draw so the battery would die daily, there was food smashed into one of the back of the seats. We had to purchase a new battery the day it arrived and their finance manger promised she was sending a check out because "they never should have sent it in that condition" but to no surprise the check never came. The $1500 they paid was for the broken seat. However once we discovered the draw and brought that to their attention, they just quit responding. Do yourself a favor and DO NOT purchase your next vehicle from here. Save yourself the headache and your money. read more

Best selection of pre-owned vehicles in 100 miles! Staff is knowledgeable and ownership is fantastic people!

I was very happy with the excellent customer service I received from Sonny and his sales rep Robert. The entire team at Auto Universe made the entire car buying experience so easy. I had been looking for a luxury car for several months and was able to find my dream car at Auto Universe. I highly recommend the amazing team at Auto Universe if you are looking for a luxury car. read more

I gave 5 stars because the car we bought had some issues and Principle went above and beyond to fix the car and get it back to us as soon as possible. Logan and the staff went out of their way to make things right. Only downside is we have an expired temp tag on the car because the paperwork hasn't come in yet to get a permanent tag. read more

I have purchased dozens of cars in my life and I can count on one hand how many times those experiences were pleasant. James, Sonny and all the others at Auto Universe are fantastic. We were able to come to a very good price for the car I purchased and for the amount of my trade-in. They went above and beyond to answer all of my questions and concerns. I drove almost 700 miles to get the car and I'd say every mile was worth it. read more

After spending many hours searching for cars on Kelley Blue Book, carefully studying their histories, I chose a Honda that was available at a couple of large dealerships. So, I went to those and felt fairly optimistic about two of them. Then, I decided to visit Auto Universe, just to be thorough. I'm so glad I did! The car came with a complete service history, a low mileage, and the upholstery and body are in beautiful shape. The owner, Sonny, is very knowledgeable about cars, and takes great pride in those he chooses to sell. He behaved honorably, carefully listening to and answering my questions. I never felt rushed. I also noticed that he treated his employees with respect and sensitivity. I feel fortunate to have found this place of business! read more

Five star buying experience! I've spent weeks searching for a specific luxury model, used car. I found a few selections around Memphis that peaked my interest, but the cars were either out of my price range, or did not have the bells and whistles I wanted. After what became an exhaustive search, I remembered my bank, USAA, had a car-buying program where they recommend cars from a USAA certified dealership. When I typed in my criteria, USAA matched me to a car found at Auto Universe on Covington Pike. Auto Universe is a very small dealership that specializes in luxury vehicles. Now... I have to admit... I've always been apprehensive about purchasing cars from a small, independent dealership - but the pictures of the car posted online looked fabulous, and the dealer was listed as "certified", so I decided I would check it out. From the time I walked through the door the staff was AMAZING! The owner, Sunny, happened to be standing at the entrance and was extremely welcoming. He greeted me and asked me what car I was interested in, then proceeded to tell me all about the make and model of the particular car and why he felt the car was a good choice. While I briefly waited, the receptionist gave me a bottled water and made sure I was comfortable. The salesman, Greg, soon introduced himself and was very knowledgeable. He took his time while walking me through the car, which was much appreciated. The car was even more gorgeous than I originally thought and to my surprise was slightly less than the Kelly Blue Book value. The exterior and interior were both in pristine condition, the tires were in excellent condition, and best of all, the car came equipped with the top of the line "ultra" package (with ALL of the bells and whistles that I wanted and more!) After the test drive, I was SOLD on the car, but my final decision would depend on what Sunny was willing to give me for my trade-in. I was already prepared for a low-ball offer, (which seems to always be part of the sales game), but Sunny offered me $1k more than what I expected! He was more than fair and even offered to purchase my vehicle if I decided not to purchase a car from him. Needless to say, I called my husband immediately and told him I had found the car I wanted. To add icing on the cake - Sunny offered me an extended warranty for a very reasonable price that covered the car virtually bumper to bumper for five years/up to 120k miles. What? Covered virtually bumper to bumper? That is unheard of! Most dealerships will only cover powertrain and transmission. I found myself looking for a "catch" - but turns out Sunny was sincere in trying to provide the most value along with outstanding customer service. I can honestly say this was my first car buying experience where I didn't feel like someone was trying to get over on me in some way. I never felt the need to haggle, I never felt pressured, and I never felt cheated. The finance specialist, Peter, made the purchasing process easy. The entire staff is attentive and courteous. So how were they able to offer a good deal? Sunny explained that he is able pass on savings to the customer by having a small, no frills dealership and minimal staff. Makes sense! And made me one happy customer! Thanks for a pleasurable car buying experience! I absolutely love my Lexus ES 350 Ultra! read more

I was fortunate to surprise my Mother In-Law by purchasing her a car. The team at Auto Universe made the surprise very easy and seamless all while keeping the purchase and previous car trade-in at a fair price. We will definitely return in the future! read more

I was fortunate enough to receive a, hand-me-down car from my parents that lasted me a while, but finally got to a point where I needed to buy a car on my own for the first time. I searched the Internet and had a list of candidates; one vehicle was located here. I pulled in and they were in the process of detailing this vehicle; I was very pleased with the price point, appearance, and specs of the vehicle. The process was very straight forward and I got a fairly good rate through them. They were friendly and courteous throughout and I wound up purchasing my vehicle through them. My primary complaints were that we agreed that they would give me a full tank of gas and they did not, and it took them about a month to order my transponder and gas lever, and had me pick it up at a remote site myself. However, these issues were rather miniscule to me and I would recommend this dealership to others. read more

Best Car buying experience I've ever had. As soon as I got on the lot I found the car I had been searching for for months. They have the best selection of car I've ever seen from a smaller lot and by it being a smaller lot you get personalized supreme service. They made me and my wife fill like we were family. I'll never go any where else to purchase a vehicle. read more