My technician, Antonio Scott, was extremely helpful, stayed 30 minutes past closeout to help get me…read morea loaner car so that I could make it to work and took on my car last minute. He treated me like family and really saved me money. The financial advisor Josh Grimes also was very helpful and I felt like he was looking to help me save every dollar I could as well. My salesman, while being a great dude that I like as a person, was deffinitely still a salesman. Without saying a name or anything specific that raised red flags to me, I just get the feeling he'd say anything to get my money ASAP, and while he might do me a favor I imagine he got more out of the exchange than I did. Which is just him doing his job and looking out for his family above all else so that's understandable. I bought a truck and it's running great so far.

RACISTS! I'm a 27 year old African American male who runs a Turo business as well a tech company,…read moreand I rode my bike to this location after inquiring about a vehicle online. After waiting in the lobby for 10 minutes standing directly in the middle of the doorway no one greeted me. A Caucasian couple then entered behind me and was IMMEDIATELY greeted by a salesman! I then asked the young lady at the front desk who hadn't greeted me, "haven't I been standing here?" with a look of confusion on my face. She smirks acknowledging the fact that she knew I should have been greeted by a salesman and asks how she can help me. I said that I inquired about a car but I'm ok because there customer service there is terrible because why haven't I been greeted. She then states well sales doesn't open to 9 when I'm looking at two separate couples being helped by salesman and one of which came in after me! I then told her to let the salesman Guy Mauro know they are completely unprofessional and I no longer am interested in the vehicle. As I exit, a gentleman asks can help me with anything before I walk out, I assume it was Guy. I tell him no they can't and I was blatantly ignored when I entered. He tried to then say they aren't pushy salesman so that's why and I explain clearly that's not the case cause the couple that walked in right after me was greeted IMMEDIATELY. He then had nothing to say and ask if there is anything can he help with and I remind him that no they cannot because I don't want anything from a place that stereotypes people based on their skin color or vehicle they drive or clothes they wear. NEVER BUY ANYTHING HERE UNLESS YOU SUPPORT RACISM

I went to Principle Toyota to take a look at the new Camrys they had. I had been extremely…read moreskeptical about what car I would buy if brand new because I had my previous one for over a decade. I was approached by Jimmy and he allowed me to take a ride around block. I remained in the parking lot. Because of this, I learned of features present in the car I previously had not known about. After we got done, he searched for the specific setup I was interested in across different Toyota dealers. There were unfortunately no results for what I was looking for. He did not try to force me into a car I did not want and he gave me his business card to reach back out for whenever I was ready. I ended up buying a car from a different dealer due to how they handled a sale to a family member, but my satisfaction with my experience at this dealer was worth leaving a review for. I did not feel as though I was backed into a corner to buy a vehicle I did not want, I didn't feel lied to, and my decision to not purchase a car that day was respected.

horrible service terrible customer service…read moreRuined my credit The salesman tried to sell me a Chevy. I wanted to buy a Toyota. And then he told me that I couldn't get my $500 deposit back oh well I guess he was desperate.

They were amazing, I will recommend this location to all my friends and family. I was nervous…read moreabout buying a used car, but their test drive put my mind at ease.

Went to visit Carmax with my wife after she was pre-approved for a car. Test drove a car Saturday…read moreevening. Upon inquiry about my truck, I was told they could get me close to $50K if I wanted a car too. Came back the next day. Test drove the vehicle again. Salesman came to my truck, scanned the VIN and mileage and sent it off on a Carmax app. Came back with a whopping $33K. That was it. How can you tell me you're gonna get me close to $50K when all you're doing is putting it in an app and pressing send? Then we go in for my wife to fill out an application for the car she just test drove again. While she's doing this, the salesperson is on his mobile phone texting, looking at football scores on the computer screen at his desk, and doing anything but paying attention to us. Completely unprofessional. Needless to say there were probably errors on the application but there was no proofreading it before it was submitted. Come to find out she was no longer approved for that car. Two hours and two other test drives later, she finally settled on one car. She was denied upon the hard inquiry. That was it. No explanation, no nothing. This morning she gets a text from Carmax asking her why she didn't buy the car she was approved for. Seriously, there's a total disconnect here. The salesperson is a novice and it shows. This is the bottom of the barrel for a car purchase experience. There no one on site to look at your vehicle, a manager to come talk to you, or a finance person to explain what was wrong with your application. The car offer for my truck was an insult, especially when other places have offered me $14K more. The salesperson was nice but was more concerned with the football scores on a Sunday than with my wife and her potential car purchase. He wasn't rude but when you're putting your finances on the line for 60 months, it isn't cool to switch back and forth on a computer screen between the car you're trying to finance and the salesperson's interest in NFL scores. Like I said before, totally unprofessional. The experience could have been better and the text the day after just shows how out of touch Carmax is. Fortunately she has been approved after a hard inquiry at a competing business this morning. Go figure.

TERRIBLE. My recent experiences at this location have been extremely disappointing. I alternate…read morebetween this site and the Germantown location for VW service, but this visit left me completely frustrated and in distress. I brought my car in to diagnose a check engine light and a disabled SOS overhead console. On April 3, I dropped off my vehicle with a reservation first thing in the morning. Later, I called for an update and was told my car would need to be kept overnight. The check engine light was cleared, but the SOS system issue remained unresolved. My service provider, Jason, dismissed the SOS issue as merely cosmetic and quoted $1600 for repairs, despite the system displaying a dashboard warning. After my car spent three days at the center (with no loaner vehicle offered), I picked it up and immediately noticed the SOS system bezel was cracked. Within 30 minutes, it fully detached. Out of boredom, I began troubleshooting and cleared the SOS error message myself! It turned out to be a technical issue, which made it clear to me that the service team had attempted a physical repair in error. After waiting for a new SOS system to be delivered, I called to schedule the replacement and was told May 1 was the earliest guaranteed completion date. Remembering my prior experience, I dropped off my car on May 1 with natural hesitation. The staff appeared confused and seemed to expect me to know all the details of my reservation, even though everything was digitized and available on their system! When I asked about loaner vehicles, I was told it depended on the extent of the repairs. From my perspective, being without a vehicle due to a service provider's error is reason enough for a loaner, but I digress. That afternoon, I called for an update and was told that the SOS system had been replaced and that they were awaiting the check-engine light diagnosis. I was promised a follow-up call with more details, but I never received one that Friday. Saturday passed with no updates, and by the time I realized, the location had closed. The service center is closed on Sundays. On Monday morning, I called shortly after opening (7:12 am) and was on hold for 30 minutes, only to be told Jason was with another customer and would call me back soon. No one called. I called again at 11:30, was placed on hold, transferred to Jason, and then sent to voicemail. I called the front desk again, explaining my situation, and was assured my message would be relayed. It wasn't until 3:30 pm--after repeated efforts ONLY on my part--that I finally spoke with a Gossett VW service provider. Initially, I was told there was no update, but within ten minutes during the same call, there was suddenly a diagnosis, and they were ready to proceed with a $400 repair upon my authorization. The lack of transparency, delayed communication, and pure inconsistency made it impossible for me to trust the service department's process. So, of course, I declined the repair since my vehicle remained operable per their professional opinion, and I informed VW that I would retrieve my car. This level of poor customer service is unlike anything I have experienced at any other Gossett location. I had to continually reach out for updates, and each time, I received new information only because of my persistence, not because the service team kept me informed. The staff's demeanor ranged from indifferent to dismissive, and their lack of accountability was purely evident. Even after I picked up my car, there was no apology for the repeated inconvenience. Instead, I was met with a cheeky comment! "Oh, we were just talking about you" when I gave my name. As someone who works in a customer-service-heavy occupation, I recognize that mistakes happen and that we are just human at the end of the day, but the repeated errors, lack of proactive communication, and disregard for customer concerns displayed by the Gossett Volkswagen Covington Pike service department are inexcusable!

0 out of 10, do NOT recommend. Took my Jeep to this…read moredealership due to an engine problem, scheduled an appointment online. Received a call from Tim informing us that the maintenance department was significantly delayed, so they weren't honoring online appointments. Reached out to Tim multiple times over the past two weeks, but his attitude was consistently disrespectful. He dismissively mentioned the number of cars ahead of ours, with fluctuating figures that didn't add up logically. This isn't our first encounter with Tim or Gossett, and unfortunately, each time has been a frustrating experience. After my Jeep has been sitting for over two weeks, I've decided to take it elsewhere for service. Save yourself the hassle and avoid bringing your vehicle here for maintenance.

I had an oil changed only for $59.95. However, there were some hidden fees. Shop fees and 2% on…read morecredit card charges. Plus, taxes which came out to be $75.16. What a big difference in cost. And I had to make an appointment. I should just went to an independent oil changed retail store with my coupon and no appointment. The only good thing was the service advisor was friendly.

I had a very disappointing and unacceptable experience at this Honda dealership. I brought my…read morevehicle in only for an oil change and air-filter replacements. Those were the only services I approved. The dealership recommended approximately $1,400 in additional services, which I clearly declined by text. Despite that, they completed the work anyway and initially acted as though I was responsible for paying for services I never authorized. The employee assisting me--the bald gentleman with tattoos on his arms--was dismissive and behaved as if the dealership was doing me a favor by not charging me. The manager ultimately determined that I did not have to pay only because I had written text-message proof showing that I declined the additional services. Customers should never have to defend themselves against charges for unauthorized work, especially when there is clear documentation that the services were declined. This experience felt dishonest, stressful, and extremely unprofessional. I have lost trust in this dealership and strongly recommend that customers keep written records of every service they approve or decline.

I am extremely disappointed with my recent service experience involving my 2021 Volkswagen Atlas…read moreCross Sport. On June 6, 2026, I brought my vehicle to the dealership for what should have been a routine battery replacement. The hood release system was fully functional when the vehicle was dropped off for service. During the repair, the hood release cable failed while the technician was attempting to open the hood to access the battery. The dealership was ultimately able to complete the battery replacement. However, because the hood release cable had broken, the vehicle was returned to me with a temporary workaround in place. I was informed that the hood release cable had been rerouted through the front grille area so that the hood could still be opened until a permanent repair could be performed. Upon completion of the service, I was presented with an estimate for $351.51 to repair the hood release cable and informed that the necessary part was not currently available. I was further advised that if I chose to proceed with the repair once the part became available, I would be responsible for the full cost. Wanting to better understand the situation, I attempted to contact both the Service Manager and General Manager. Despite multiple attempts, I was unable to reach either individual by phone. After eventually receiving a written response from management, I was informed that the dealership's position was that the failure occurred during normal operation and that no negligence had taken place. What I found particularly concerning was the Service Manager's written statement that: "We have seen this failure multiple times on the Atlas and Cross Sport." As a customer, that statement raises obvious concerns. If this is a recurring issue that the dealership has encountered on multiple Atlas and Atlas Cross Sport vehicles, it was disappointing to see no effort made to provide goodwill assistance, cost-sharing, or any alternative resolution. From my perspective, I brought a vehicle to the dealership with a functioning hood release system. During a dealership-performed repair, that system failed while the vehicle was in the dealership's care. The dealership acknowledged both that the failure occurred during service and that they have seen similar failures multiple times before. Despite those facts, the only resolution offered was a repair estimate requiring me to assume the full cost. To be clear, I understand that mechanical components can fail and I am not suggesting that anyone intentionally damaged my vehicle. However, customer service is measured by how a business responds when something unexpected happens. In this case, there appeared to be little interest in finding a fair resolution or preserving the customer relationship. What is most disappointing is not the broken cable itself. Parts fail. What is disappointing is the lack of customer advocacy, the difficulty in reaching management, and the unwillingness to offer any form of goodwill consideration despite the circumstances surrounding the failure. Had the dealership offered to share the repair cost, provide goodwill assistance, or simply demonstrate a commitment to customer satisfaction, my impression would likely be very different. Instead, I was left with the impression that once the repair was complete, the responsibility became entirely mine. This experience has significantly impacted my confidence in both the dealership and its service department. As a result, I will be taking my future service and vehicle purchases elsewhere. I believe most customers would expect better communication, better accountability, and a stronger commitment to customer satisfaction when a vehicle is returned from service in a damaged condition, regardless of how that damage occurred.

The building was clean. The waiting area was clean and the coffee area was nice. It was a long day…read morepurchasing a car. The mgr, Aubrey , was very helpful upon entering the doors. I made an appointment online. Danielle in financing was customer friendly.

For $1.50 (quarters, bills, or credit cards), you get three minutes of the use of a spray wand or…read morecleaning brush. Most of the time, the exterior vehicle cleaning equipment functions, but it's a gamble. The vacuums are unreliable and usually filthy. There's one automated car wash bay, but it's been ineffective in the past for my vehicles. This facility is not staffed, and hence shady-looking characters seem to use the site for nefarious purposes. I would recommend only using this place during daylight hours. Beware: If you lose your money, or there's a malfunction, you'll have zero recourse. The listed website is defunct, and there are no phone numbers to call. Use this car wash at your own risk. **This chain of car washes has a very poor record with the Better Business Bureau.**