They take care of their clients! If you have any concern, just let them know. Respectfully and…read morekindly of course! I can guarantee you that you will be heard. From Sales, to Service, to taking customer feedback, this company is first class and it's employees are all professionals!

My technician, Antonio Scott, was extremely helpful, stayed 30 minutes past closeout to help get me…read morea loaner car so that I could make it to work and took on my car last minute. He treated me like family and really saved me money. The financial advisor Josh Grimes also was very helpful and I felt like he was looking to help me save every dollar I could as well. My salesman, while being a great dude that I like as a person, was deffinitely still a salesman. Without saying a name or anything specific that raised red flags to me, I just get the feeling he'd say anything to get my money ASAP, and while he might do me a favor I imagine he got more out of the exchange than I did. Which is just him doing his job and looking out for his family above all else so that's understandable. I bought a truck and it's running great so far.

Just recently bought a new 2025 Corolla from Principle Toyota and had a great experience here…read more Michael the salesmen did a great job throughout the process and made sure me and my family were well taken care of. Was very pleased with the experience. Would recommended to anyone who wants a great deal on a new car.

I have to say that I was impressed with my recent experience with this dealership's Parts…read moreDepartment (only). I easily ordered over the phone a pair of related OEM auto parts that I needed to repair my wife's car. The parts arrived the very next day, and I was able to conveniently pick them up at the parts counter, located at the back of the customer waiting area. The parts employees even honored a 10% discount for which I was eligible. I would do business again with the Parts Department here. A solid four stars.

They were amazing, I will recommend this location to all my friends and family. I was nervous…read moreabout buying a used car, but their test drive put my mind at ease.

had an extremely frustrating and disappointing experience with CarMax. What should have been a…read moresimple and straightforward transaction turned into a drawn-out and disorganized process.After they took possession of my vehicle and presented an offer, I later found out that the paperwork was not actually completed on their end.  Even though my Volvo was in Car Max's possession and they had the key. This left me in a position where I did not have clarity on the final numbers that I was already given and agreed to, and I was forced to bring the new vehicle back and wait even longer for them to sort out something that should have been handled correctly the first time. I was then told I would have to take the old car that I sold to them, because they didn't have everything ready to purchase the car. This could have been handled without me having to take off from work to come up to Germantown location and just sit and wait for hours! After completing the purchase, I had the vehicle for barely 3 days before I was told I needed to bring it back in. From there, things only got worse. CarMax kept the car for over two weeks, and during that entire time, no one could give me clear answers or meaningful updates about what was going on. Every time I reached out, I either got vague responses or was told they would "look into it" with no follow-up, or we are waiting for someone to do something and we do not know anything at this time.Communication was poor throughout the process. I had to follow up multiple times just to get basic updates, and there seemed to be a lack of coordination between their team members. The lack of communication and coordination between their team was unacceptable. For a company that prides itself on being hassle-free and customer-friendly, this experience was the complete opposite. I was left without a vehicle, without answers, and without any sense of urgency from their side.   This situation created unnecessary stress and inconvenience, especially when timing and financial details matter. I expected a much higher level of professionalism and organization.After weeks of inconvenience and uncertainty, I ultimately had no choice but to return the car altogether. However, I was not in possession of my car and they were not sure where my car was, when I came in to return it on 04/18/2026. I had to show them where in the parking lot, my car was. They didn't think they had the car and that it was still at the mechanics.This experience created unnecessary stress and wasted a significant amount of my time. I expected professionalism, transparency, and efficiency--none of which were delivered.I will not be using your company again, and I will be letting everyone know what an awful experience we had.

I took my 08 Passat in for an in-depth diagnosis on an engine knock sensor fault…read more The personal service was fantastic, everyone I spoke with was very friendly and pointed me in the right direction quickly. I communicated with both the service and parts departments. The communication and sense of urgency were lacking, however. My car was at Covington Pike from 9:30 a.m. to 5 p.m. for a pre-scheduled 1-2 hour diagnostic. Tim gave the excuse of being packed and slightly understaffed before a holiday, which I completely understand. However, this MUST be communicated to the customer, especially if it effects when the customer can use their primary source of transportation again. I was told by Janne' when I dropped the car off that they would get started on it before noon and I would receive an update shortly after. I called the service department at exactly 1:41 p.m. asking for an update, and I was told they had not even started to look at it yet. I called again at 4:33 p.m. to find out they had finally finished looking at the car. They did not reach out to give me any updates, I had to call myself. The actual diagnosis of the vehicle was very in-depth, and Tim was able to give me a good amount of information to help me make my decision on what to do about the problems. From my experience at Covington Pike VW, I would say their team is very knowledgeable and good at what they do, but there are some communication issues and some lack of urgency.

TERRIBLE. My recent experiences at this location have been extremely disappointing. I alternate…read morebetween this site and the Germantown location for VW service, but this visit left me completely frustrated and in distress. I brought my car in to diagnose a check engine light and a disabled SOS overhead console. On April 3, I dropped off my vehicle with a reservation first thing in the morning. Later, I called for an update and was told my car would need to be kept overnight. The check engine light was cleared, but the SOS system issue remained unresolved. My service provider, Jason, dismissed the SOS issue as merely cosmetic and quoted $1600 for repairs, despite the system displaying a dashboard warning. After my car spent three days at the center (with no loaner vehicle offered), I picked it up and immediately noticed the SOS system bezel was cracked. Within 30 minutes, it fully detached. Out of boredom, I began troubleshooting and cleared the SOS error message myself! It turned out to be a technical issue, which made it clear to me that the service team had attempted a physical repair in error. After waiting for a new SOS system to be delivered, I called to schedule the replacement and was told May 1 was the earliest guaranteed completion date. Remembering my prior experience, I dropped off my car on May 1 with natural hesitation. The staff appeared confused and seemed to expect me to know all the details of my reservation, even though everything was digitized and available on their system! When I asked about loaner vehicles, I was told it depended on the extent of the repairs. From my perspective, being without a vehicle due to a service provider's error is reason enough for a loaner, but I digress. That afternoon, I called for an update and was told that the SOS system had been replaced and that they were awaiting the check-engine light diagnosis. I was promised a follow-up call with more details, but I never received one that Friday. Saturday passed with no updates, and by the time I realized, the location had closed. The service center is closed on Sundays. On Monday morning, I called shortly after opening (7:12 am) and was on hold for 30 minutes, only to be told Jason was with another customer and would call me back soon. No one called. I called again at 11:30, was placed on hold, transferred to Jason, and then sent to voicemail. I called the front desk again, explaining my situation, and was assured my message would be relayed. It wasn't until 3:30 pm--after repeated efforts ONLY on my part--that I finally spoke with a Gossett VW service provider. Initially, I was told there was no update, but within ten minutes during the same call, there was suddenly a diagnosis, and they were ready to proceed with a $400 repair upon my authorization. The lack of transparency, delayed communication, and pure inconsistency made it impossible for me to trust the service department's process. So, of course, I declined the repair since my vehicle remained operable per their professional opinion, and I informed VW that I would retrieve my car. This level of poor customer service is unlike anything I have experienced at any other Gossett location. I had to continually reach out for updates, and each time, I received new information only because of my persistence, not because the service team kept me informed. The staff's demeanor ranged from indifferent to dismissive, and their lack of accountability was purely evident. Even after I picked up my car, there was no apology for the repeated inconvenience. Instead, I was met with a cheeky comment! "Oh, we were just talking about you" when I gave my name. As someone who works in a customer-service-heavy occupation, I recognize that mistakes happen and that we are just human at the end of the day, but the repeated errors, lack of proactive communication, and disregard for customer concerns displayed by the Gossett Volkswagen Covington Pike service department are inexcusable!

I had an oil changed only for $59.95. However, there were some hidden fees. Shop fees and 2% on…read morecredit card charges. Plus, taxes which came out to be $75.16. What a big difference in cost. And I had to make an appointment. I should just went to an independent oil changed retail store with my coupon and no appointment. The only good thing was the service advisor was friendly.

I have been far from satisfied with my purchase from AutoNation. In August of 2025 I purchased a…read moreused 2018 Chevy Colorado that has been the bane to my existence ever since. Since my purchase, the vehicle has been out of my possession about half of the time I have owned it. It originally was in the shop for over two months to have a complete engine reseal because it was leaking from so many places it was best to remove the entire engine and reseal everything on it. This is something AutoNation should have found and then fixed before this truck was ever put on their lot to be sold. After this two-month ordeal where I was without a vehicle, I had contacted the dealer, AutoNation Honda 385 and was offered $200 of the $400 warranty deductible for the repairs, that was an insult to me considering AutoNation should have already had this repair work done before I purchased the vehicle. After this issue was "fixed" (surprise, its still leaking) I was able to drive the truck for almost a whole month before another issue reared its head, this time a transmission line failed causing my transmission to lose about 2-3 quarts of fluid. It was topped off by the service center AutoNation recommended to me and was called "fixed". I raised concerns for my transmission and was quicky dismissed. Now cut to April of this year, The truck's Torque convertor is failing suddenly (I wonder why) and there is also an AC leak, a Front pinon seal leak, Timing chain replacement, and my high-pressure fuel pump is leaking. The repair estimate from the GMC dealer who is approved to work on my vehicle is over 13K in repair fees. This is outrageous for a vehicle I have purchased less than a year from today and now I am on the hook for all the repairs because AutoNation can't take ownership of their negligence of this vehicle. There is no way it's possible this truck was inspected for issues prior to it being sold to me. The leaks originally found were so egregious and obviously the mechanics were blown away the dealer didn't already fix the issue. There have been no shows of good faith, no attempts to meet me in the middle, and no accountability taken from AutoNation for my suffering and financial strain because of this. Now I am left with a 13K repair bill on a vehicle worth 15K, I cannot trade it in, I cannot sell it (because who would buy it) and I cannot drive it. They have been attempting to find a "steal" for a trade in per the used car manager. The trade in value they are offering is 7K at the absolute highest with is another insult considering the reason why the truck has lost value is due to their negligence. Now I am stuck under a loan and a vehicle that I can't use but must pay a note on plus full coverage insurance. I am not made of money; this will bleed me dry because I'll still have to find alternate transportation as well as continue paying monthly expenses for this paperweight AutoNation sold me. Buyers beware of their used vehicles; they will try to take advantage of you wherever they can and then hang you out to dry when you are stuck on the side of the road because it broke down. I will be also contacting the BBB about this as I have said, AutoNation has made ZERO attempts to make this right for their customer. They only took my money and then cast me aside.

The building was clean. The waiting area was clean and the coffee area was nice. It was a long day…read morepurchasing a car. The mgr, Aubrey , was very helpful upon entering the doors. I made an appointment online. Danielle in financing was customer friendly.

Lee was absolutely amazing!! Purchased my dream car from him. I highly recommend this location and…read morebuying a car from Lee. We had a great experience and everything was smooth!

For $1.50 (quarters, bills, or credit cards), you get three minutes of the use of a spray wand or…read morecleaning brush. Most of the time, the exterior vehicle cleaning equipment functions, but it's a gamble. The vacuums are unreliable and usually filthy. There's one automated car wash bay, but it's been ineffective in the past for my vehicles. This facility is not staffed, and hence shady-looking characters seem to use the site for nefarious purposes. I would recommend only using this place during daylight hours. Beware: If you lose your money, or there's a malfunction, you'll have zero recourse. The listed website is defunct, and there are no phone numbers to call. Use this car wash at your own risk. **This chain of car washes has a very poor record with the Better Business Bureau.**