Wife and I purchased a 1-ton truck from City Auto. When I initially went to the lot, I knew they…read morehad a truck that interested us. Matt Jolly was our salesperson and he was exetremely easy to work with. Kirk Catron was also involved and, again, easy to work with. There was no high pressure sales tactics, whcih I appreciate. It is a no-haggle dealership and that's what it is. If you enjoy the haggle, I recommend going elsewhere. Overall, a pleasant experience that didn't take all day. Brian, the finance guy, was very good as well. Overall, a very nice experience.

So far this is the worst car buying experience I've ever had. The first day I had the car, the…read morecheck engine light came on. I was instructed to bring it back to City Auto for repairs. After five days, I finally got a response from the salesperson that the car was ready. When I got there, it took him half an hour to find the car. When he finally came back, he just handed me the keys and said "here you go." He didn't tell me what had been worked on, and when asked for paperwork he said it wouldn't be available for a couple days, then he would get it to me. That was two weeks ago and I haven't been told anything. That first day I got the car back, the check engine light came on again for the same problem. When I informed the salesman of that, he said "I'm sending the information to the people that can take care of that situation." That was a week ago, and I haven't heard anything, and the salesperson has stopped responding to my texts and emails. So now I've had this car three weeks and can't drive it. I've called the main number, and they just direct me back to the inept salesperson. I waited in this economy to buy a much-needed second vehicle, and to say I'm disappointed is a massive understatement. I do not recommend making a purchase through these guys. The customer service was terrible from the start, all the way around, and I feel like a fool.

I would give it a 0 if I could but that's not an option. I only got to use the car sold to me for 2…read moreyears because the prick (Danny) who sold me the car refused to give me the title after paying the car off. Ended up donating it to Kars for Kids because I had no use with it with not being able to update the registration or anything. It was a complete waste of money and time. Not to mention a complete rip off

He means business..nice selection. Fair prices Small lot…read more Does finance if needed Does discount for cash pay

Disappointed with Audi's customer service. I've brought my…read morecar in twice, and each time, there's always something else wrong afterward. They never give a proper explanation or resolution. Very frustrating experience.

So this service center sucks. I have been bringing my Audi to them since 2022, and hope I never…read morehave to go back. in the beginning, I dealt with a guy named Justin. He was always upfront and transparent about the work being done on my car. He no longer works there, so I began dealing with a young man named Travis. Travis is the opposite of Justin. And he and the service team have changed my want to have them continue working on my vehicle. At the beginning of this year, I started having issues with a lot of different alarms/notifications popping up while I was driving (ABS system, brake booster system, battery icon, my sensors were not as effective, etc.). I do not know the most about vehicles because I work in healthcare, but I honestly felt because everything along with the battery light that my battery may need to be replaced. I sat on multiple occasions, 3-4 hours at a time, before choosing to leave because it was taking a while. I was never told about a shuttle process, and because of the strict unrealistic conditions they have for service vehicles, I would choose to wait. When I finally did leave my vehicle, they sent me a quote for a new brake booster system that cost over $2000; my car is only 3 years old. So I got a second opinion (a reputable nationally known auto shop), and they immediately called that I needed a new battery. After replacing it, everything stopped popping up. Audi also performed an oil change on my car back in Feb, but more recently I have noticed a leak (spotty leakage) in my garage but figured maybe it was melted snow or rain; I just didn't think much of it. Last week, a notification popped up saying that my oil had reached its minimal level, with 4000 miles left until my next oil change. My husband inspected it and said the ring was loose and that old oil had piled up in the space of the pan. Today, I had an appointment to have them correct the recalls on my vehicle, so I asked Nick to also have them address that. My husband did top my oil off so I can drive for the week, and some spilled in my engine, so Audi inspected that and cleaned my engine and said there should no longer a leak (of course not now lol), but we shall see. If there is no more leaking noted, I will not be back to this place. And honestly, I would not recommend it to anyone else. They also left my backseat in a mess, after finishing my work. I would have at least expected them to make sure my things were back the way they found them, but they continue to be rude and unprofessional, never mind that they are the reason for my bad experience with them. Hold your employees accountable because what you are offering IS NOT IT!

Breach of Trust Regarding Repair Quote…read more I am writing this to express my deep dissatisfaction with the service department at Audi Memphis. My experience followed a predictable but disappointing pattern: Original Quote: $3,140.44 Final Bill: $3,457.58 Delta: $317.14 A price jump of over 10% after a repair order has been approved is unacceptable. I understood the high cost of the initial quote, but I expected Audi to honor their word. Being told the price changed only after arriving to pick up the vehicle is a poor business practice that leaves customers feeling upset and undervalued. I expected more from a luxury brand. Beyond the pricing discrepancy, the service experience was dismissive. My Audi Service Assistant made me feel insignificant, making me wait while he stayed on a phone call rather than allowing another available advisor to assist with my payment. When he finally did address me, he was rushed and failed to adequately explain the extra charges. I left feeling deflated and unheard. Audi Memphis may see this ordeal differently, but as a customer, this was a profoundly disappointing experience.

We had the pleasure of working with Michael A. on an out of state purchase and he made it so simple…read moreand easy. This has been BY FAR the best car (actually truck) buying experience. Anthony was so kind and helpful to my husband and son when they drove into town and returned the rental car.. he gave them a ride to the dealership. Matt W. made signing all the paperwork headache free!! We also can't finish the review without personally thanking David Gossett.. you have a fabulous team.. thank you so much for helping our family!

You redeemed yourself today. Nice job guys/gals. Oil change…read morefast, and bringing back to change thermostat which is warranty failure. Attentive called me on status, and got me taken care of.

Gosset dodge has had my truck for 2 months going on 3 for a air suspension problem.No one in the…read moreservice department or with there dodge support can do anything about this problem. when I call all I get is sorry I no we have had your truck for a while but the tech is still working on it.And when I have call to speak tithe general manager I get sent to voice mail this a bunch of bull. This is the poorest service I've ever had to deal with.The last thing is you might get a call back with a update but don't hold your breath you will turn blue before you get a call back.*

Our old car literally died in the parking lot as we were coming to trade it in and they still…read moreaccepted it at KBB value. Aaliyah was so friendly and helpful! No one was aggressive or pushy. Jonah helped with the paperwork and was very knowledgeable and answered all of our questions. We would definitely recommend them!

I purchased a vehicle from Enterprise Auto Sales about a year ago, and unfortunately, my experience…read morehas been disappointing. Since the purchase, I've had ongoing issues with the car--from motor problems, motors in the window, tires, rotors, and now even the transmission. I reached out multiple times hoping for support or a resolution, but I didn't receive the help I expected. I trusted that I was buying a reliable, well-inspected vehicle, but instead, it's been a year of frustration and unexpected expenses. I expected better customer care and accountability from a company like Enterprise. Yes they sold me a lemon.

We called Covington Pike in search of a new family vehicle for us and our growing boys. My husband…read moregot in touch with Hugh the sales manager. He was no nonsense and willing to work with what would be best for us. We were able to get most of the negotiation done prior to coming to the dealership. He made it easy and was very accommodating. We liked how down to earth and reasonable he was in comparison to nearby car dealerships. He was quick and efficient. Really loved working with him. The moment we pulled up to the dealership at Covington Pike we were immediately greeted by an awesome, friendly, and helpful person who we would find out later was our Subaru dealer. Daniel was so informative, I loved his approach and realness. He really got to know us and what our family needs out of the vehicle we were looking for and was kind hearted and very up to date about Subaru and also current cars on the market., how Subaru outshines them, as well as the history behind some great older models as well. He showed us around and made us feel comfortable and at home in the process and that's something that's hard to find in a car buying experience. Paul in finance was a gem!!!! He was so cool, had impeccable taste in music, was friendly, educated, and really made us feel safe through the nervousness of financing a new vehicle. We felt like we were in such good hands and any questions we had were answered clearly, he was very honest and straight to the point but warm about it, which is rare to find when you hear how stressful financing can be when buying a car. Paul was funny and caring and made financing a breeze. It was relatively quick and easy from start to finish. I can't say enough good things about the atmosphere and the employees at Jim Keras Covington Pike Subaru! Five stars!!!!! We couldn't be happier!

STAY AWAY, FAR AWAY…read more Update: 10/8/2025 I contacted the General Manager, Ron Ansley via email and forward the email thread along with all paperwork. They still refuse to work on finding a resolution to this matter. I'm contacting Subaru of Americas and will be reaching out to BBB along with my lawyer regarding this now that I have everything on email and documentation to build my case. The repair itself was over $1,300. I'm not rich by any means and I work a regular blue collar job, I'm like the rest of the Americans working hard for my money to provide and pay bills. This is very frustrating. 10/7/2025 My parents brought a 2020 outback brand new from this dealership. They took the car there from Jackson area to have it serviced by the service department and all warranty work. The service department & management is what is making me give this a bad rating. Since I inherited the car due to my mom's passing and having to put my father in long term care. I took the car back with me to Texas and tried to have the oil change done by the local Subaru dealership near my house. They discovered that the drain plug was cross-threaded so badly and over torqued to where it was unable to be removed and repaired. A complete oil pan was to be replaced when it only had 16,xxx miles at the time. Tried to call and email the Jim Keras Subaru service department with no response. Reached out to Subaru of America and they faced the same issue-unable to make contact with anyone after numerous phone calls, voice mails and then finally got a contact person to reach out to, Jim Largue. It had been some time from the repairs being done in July to today. During that time it took over a month to get ahold of anyone. Then juggling that while dealing with both parents personal and business affairs while living out of state. I was able to finally contact J. Largue. He requested I submit all the paperwork via email and he would review it. Then he replied back saying that they are unable to help with this matter just because the carfax shows I took the car to two shop since then. Which shop #1 was to get the emission and safety inspection done (to transfer title from Tenn to Texas) and shop #2 was the Subaru dealership here in Texas where they found the damaged drain plug and made the repairs for me once they were able to order a new oil pan to replace it. $1,300 for all repairs. Keep in mind, I have all documents showing all the services performed and emails with conversations with SOA regarding the wall block I have been dealing with them. I even saved the old oil pan showing the damage caused by a neglected technician at the Jim Keras Subaru dealership. I am a good 10-hours drive one way to Memphis and was not ideally (or road worthy safe) to travel all the way back to allow Jim Keras to do the repairs so I had to have it done locally to prevent any damage to the engine. Bottom line: stay far far FAR away from the service department.

I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....

scam!!!!! the manager here scammed me into a high interest rate and a way higher car payment that…read morewe had discussed while i was signing the paperwork he took full control and signed for me. when i returned the next day to discuss what i felt was unfair terms and tried to return the car to get my down payment back , He blatantly stated .... I scammed you what can you do! and told me to get the f@$k out while calling the police , the finance company told me to give the car back and they would terminate the loan but because he refused to take the back that no longer was an option they were offering.

From the owner: Memphis Best Used Car & Truck Tot A Note Car Dealer. Buy Here Pay Here Option With Down Payment As…read moreLow As $500 On Late Model Low Mileage Cars