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    City Auto

    2.3 (57 reviews)
    Closed 9:00 am - 6:00 pm

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    I recently upgraded to a larger mom car and had ANOTHER OUTSTANDING experience with City Auto. This was my second time purchasing from them--my first was in 2018--also great, so I knew I was in good hands. Upon arrival at the dealership in the pouring rain I was immediately greeted by Mario in a friendly and professional manner. He took the time to understand exactly what I needed--down to the features, mileage, and overall functionality. He was knowledgeable, patient, and helped guide me to find the PERFECT vehicle without any pressure. City Auto also offered competitive financing options (which I declined since I was pre-approved) and made the entire transaction effortless, enjoyable and seamless. My vehicle was transported from Murfreesboro quickly, with no issues. I was approached by the City Auto owner, Stan, who took active interest in my experience and asked for honest feedback on how they could improve. Now, a month into driving my new vehicle, I couldn't be happier. I've already made a referral to City Auto and I wouldn't hesitate to return in the future. If you're looking for a dealership and sales rep that's straightforward, helpful, and truly values customers, I highly recommend Mario and the City Auto team! 5+ stars all the way!

    Brianne P.

    I'm so surprised to see all the negative reviews for City Auto! My experience was perfect. I found the vehicle I wanted on Autotrader and sent a message asking if it was available. Mary responded to me almost immediately and we set a time for me to go test drive it the next day. It's a gorgeous 2014 Kia Sorento with only 23K miles on it for a great price. The manager came out and chatted with us about the history of the car. It had previously been owned by Pol Gasol and he donated it to Youth Villages who sold it to City Auto. That's why it had so few miles for a 2014. Anyway, Carlos in finance made the paperwork easy, even though there was a ton of it. He explained all the optional warranty add ons, etc, but didn't try to pressure me into any of those things when I declined them. There were a few minor cosmetic details I wanted fixed and Mary had the service department take care of those for no extra charge. I came back a week later and picked up the vehicle and it has been great! I have two preteens at home and when they are ready for vehicles of their own, I'll know right where to start, with Mary at City Auto!

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    Awful - Steer clear from this company. **Monday - 4/19/21** I applied for financing on a vehicle. I followed-up my submittal a few hours later with a phone call to the dealership. I spoke to a sales representative. He informed me he would find my application and provide me with a return phone call. I received an alert from the credit bureaus that my credit report had been pulled by the company. I never received a return call. **Tuesday - 4/20/21** I received an automated text message from the dealership asking if I had been helped. I replied "No." I received a text message in return, from an individual, stating "Finance is working on your application now." I never received another response on this day. **Wednesday - 4/21/21** Still no contact from the dealership. I sent an email to the dealership asking for an update on my finance application. I received no response. I also received an automated response from their CRM system, stating that they haven't heard from me. I also responded to this email. The email stated to reply to contact a customer service representative. I received no response. **Thursday - 4/22/21** Still no update to my communications. The company pulled my credit report and failed to contact me after multiple attempts to contact them. Stay away from this company. They will impact your credit score and not contact you. Katherine H. - Please don't leave a reply to my review stating that you are sorry and you would like to make it right by having me reach-out to your company. It has been proven that you don't respond to communications. I'll get ahead of that comment now. **Update 4/27/21** Eight days after applying for financing I received the following from a sales representative: (I have also added the email as a screen shot.) Dear Jared, "A week ago you requested information in regards to a 2006 Ferrari 612 Scaglietti, and to this point I haven't heard from you. Have you received the information I have sent and is there any other information I can provide? I hope that I haven't missed the opportunity to earn your business. Here at City Auto Sales Memphis, we work hard to be the best in the area and I hope to have the opportunity to prove that to you. Please, let me know if there is anything I can do to help in your quest to buy a car. Thanks again, and I look forward to hearing from you soon. Sincerely, Sammy El-Goshen" --- This is the first contact I received from Sammy, he has not attempted to send me information nor contact me over the past week. Before the business states to check my spam folder, I have. I have not been contacted by Sammy. This email is attempted damage control, potentially from this Yelp review and the review being escalated to City Auto management. Again, stay away from this company. Check out their Better Business Bureau site: https://www.bbb.org/us/tn/memphis/profile/used-car-dealers/city-auto-sales-llc-0543-31001816 There are horrific reviews. **Update 5/4/21** I have received a new follow-up from the company stemming from their automated email system. I have unsubscribed from their automated message system weeks ago. As I continue to receive messages stemming from their subscription service, for which I unsubscribed, City Auto is out-of-compliance in accordance with section 5(a)(4) of the US CAN SPAM Act of 2003. City Auto is being reported to the FTC, with associated evidence of me unsubscribing. According to the FTC: "Each separate email in violation of the CAN-SPAM Act is subject to penalties of up to $43,792" Each additional contact that I have received will be reported and any new emails will continue to be reported. ** City Auto has been reported to the FTC. Please see screen shot of confirmation from the FTC. **

    2015 JXL
    Denise J.

    Bought the 2015 JXL, what a sweet ride!! Ray our salesman was very accommodating in my search of my new vehicle. We drove several SUV's and then I drove this!! Great car, great service and sooo many cars to choose from. Would definitely shop here again!

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    Thank you Loren for the great feedback!

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    Still paying for a car I can't drive no one has even tried to help or even comment like they did everyone one that Race.

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    DriveTime Used Cars - DriveTime Used Cars - Memphis, TN

    DriveTime Used Cars

    (8 reviews)

    Raleigh

    I purchased a vehicle from drive-time last month in November to be exact since the 3rd day I had…read moreproblems with the vehicle I took it to Firestone over 4 times and had to get a oil change within a month of me having the vehicle I had to return to drive-time several times over a month to let them know hey something is wrong with the car even the manager himself came out tested the car in seen all the bad codes that was coming back from the vehicle I finally took the vehicle to Nissan come to find out that car needed a new motor which cost 11226.00 silver rock tried to get Nissan to put in a used motor in my car which Nissan declined to do so I had to give the vehicle back to drive-time because the pretty much sold me a lemon now i have to try in get my down payment back the manger there couldn't help me at all when all I wanted was to be put in another vehicle since what accord wasn't my fault I couldn't get a rental because of the holidays I just want to say I am very disappointed in the way management and the company handled the situation I would never try to use drive-time again to purchase a vehicle

    Short summary: This was one of the best car buying experiences I had. There is a bit of an…read moreover-eagerness and an attention to detail that can be grating, but the experience was gratifying. Our car buying experience was under 2 hours which is, in my experience, unheard of normally for a purchased on loan vehicle. Full story: I was in the market for a used car and being new to Memphis did not yet have any idea about the numerous car places scatter everywhere, especially on the Covington Pike Car-O-Rama area. I tend to avoid the really large places and branded places, since I shop used and every experience at maker/dealer places has been less than exceptional. After scouring through many of the small lots and seeing lemon after lemon (seriously, places charging 13k for a 2012 VW CC with completely ripped up interior because they catered towards those in dire need) I ended up passing a Drivetime, albeit on Winchester. I've always had an extremely negative opinion of DriveTime for no reason other than that I assumed they were vultures based on the marketing/spam material I had received or seen before. I stopped in the one on Winchester and looked at some vehicles, but they didn't have the ones I wanted and the website showed them all at Covington Pike. They were precious and tried to keep me there offering to transfer all the cars if needed, but I insisted that I would rather drive with my wife than wait an hour for each car. This was a great idea, the Covington Pike DriveTime is very nicely put together and looks like a Credible place to buy a vehicle. Upon entering we knew what Vehicle we wanted to see right off the bat, but it was on hold so we were a little put off and sat to look at the other Vehicle notes we had taken on my phone (since we had looked online before leaving). This was the point that subtracted half a star for me: One of the representatives asked to help me and I declined, after a short back and forth where I pleasantly continued to decline the representative got rude and I informed her I would not be working with her. After that things went amazingly well, we were walked to all the vehicles we wanted to see and liked none of them but luck was on our side and the vehicle we wanted came off of Hold. A brief test drive and we were away. A strange bit was that the representatives switched off during the sale which was something I had never seen before, but this did not bother us. Everything was done with a fastidiousness that would be the envy of an uptight British Banker from 1920. After we had everything looked at, marked down, and approved away we sat with the manager Kevin Harris who was charming and very eager to explain anything we asked. We signed off the obligatory 15 documents in a recorded session and turned to find our car washed and full of gas. Great job guys.

    Gossett Audi Memphis

    Gossett Audi Memphis

    (34 reviews)

    Raleigh

    Disappointed with Audi's customer service. I've brought my…read morecar in twice, and each time, there's always something else wrong afterward. They never give a proper explanation or resolution. Very frustrating experience.

    So this service center sucks. I have been bringing my Audi to them since 2022, and hope I never…read morehave to go back. in the beginning, I dealt with a guy named Justin. He was always upfront and transparent about the work being done on my car. He no longer works there, so I began dealing with a young man named Travis. Travis is the opposite of Justin. And he and the service team have changed my want to have them continue working on my vehicle. At the beginning of this year, I started having issues with a lot of different alarms/notifications popping up while I was driving (ABS system, brake booster system, battery icon, my sensors were not as effective, etc.). I do not know the most about vehicles because I work in healthcare, but I honestly felt because everything along with the battery light that my battery may need to be replaced. I sat on multiple occasions, 3-4 hours at a time, before choosing to leave because it was taking a while. I was never told about a shuttle process, and because of the strict unrealistic conditions they have for service vehicles, I would choose to wait. When I finally did leave my vehicle, they sent me a quote for a new brake booster system that cost over $2000; my car is only 3 years old. So I got a second opinion (a reputable nationally known auto shop), and they immediately called that I needed a new battery. After replacing it, everything stopped popping up. Audi also performed an oil change on my car back in Feb, but more recently I have noticed a leak (spotty leakage) in my garage but figured maybe it was melted snow or rain; I just didn't think much of it. Last week, a notification popped up saying that my oil had reached its minimal level, with 4000 miles left until my next oil change. My husband inspected it and said the ring was loose and that old oil had piled up in the space of the pan. Today, I had an appointment to have them correct the recalls on my vehicle, so I asked Nick to also have them address that. My husband did top my oil off so I can drive for the week, and some spilled in my engine, so Audi inspected that and cleaned my engine and said there should no longer a leak (of course not now lol), but we shall see. If there is no more leaking noted, I will not be back to this place. And honestly, I would not recommend it to anyone else. They also left my backseat in a mess, after finishing my work. I would have at least expected them to make sure my things were back the way they found them, but they continue to be rude and unprofessional, never mind that they are the reason for my bad experience with them. Hold your employees accountable because what you are offering IS NOT IT!

    Jim Keras Subaru Covington Pike - Our new 2026 Forester!

    Jim Keras Subaru Covington Pike

    (50 reviews)

    Raleigh

    We called Covington Pike in search of a new family vehicle for us and our growing boys. My husband…read moregot in touch with Hugh the sales manager. He was no nonsense and willing to work with what would be best for us. We were able to get most of the negotiation done prior to coming to the dealership. He made it easy and was very accommodating. We liked how down to earth and reasonable he was in comparison to nearby car dealerships. He was quick and efficient. Really loved working with him. The moment we pulled up to the dealership at Covington Pike we were immediately greeted by an awesome, friendly, and helpful person who we would find out later was our Subaru dealer. Daniel was so informative, I loved his approach and realness. He really got to know us and what our family needs out of the vehicle we were looking for and was kind hearted and very up to date about Subaru and also current cars on the market., how Subaru outshines them, as well as the history behind some great older models as well. He showed us around and made us feel comfortable and at home in the process and that's something that's hard to find in a car buying experience. Paul in finance was a gem!!!! He was so cool, had impeccable taste in music, was friendly, educated, and really made us feel safe through the nervousness of financing a new vehicle. We felt like we were in such good hands and any questions we had were answered clearly, he was very honest and straight to the point but warm about it, which is rare to find when you hear how stressful financing can be when buying a car. Paul was funny and caring and made financing a breeze. It was relatively quick and easy from start to finish. I can't say enough good things about the atmosphere and the employees at Jim Keras Covington Pike Subaru! Five stars!!!!! We couldn't be happier!

    STAY AWAY, FAR AWAY…read more Update: 10/8/2025 I contacted the General Manager, Ron Ansley via email and forward the email thread along with all paperwork. They still refuse to work on finding a resolution to this matter. I'm contacting Subaru of Americas and will be reaching out to BBB along with my lawyer regarding this now that I have everything on email and documentation to build my case. The repair itself was over $1,300. I'm not rich by any means and I work a regular blue collar job, I'm like the rest of the Americans working hard for my money to provide and pay bills. This is very frustrating. 10/7/2025 My parents brought a 2020 outback brand new from this dealership. They took the car there from Jackson area to have it serviced by the service department and all warranty work. The service department & management is what is making me give this a bad rating. Since I inherited the car due to my mom's passing and having to put my father in long term care. I took the car back with me to Texas and tried to have the oil change done by the local Subaru dealership near my house. They discovered that the drain plug was cross-threaded so badly and over torqued to where it was unable to be removed and repaired. A complete oil pan was to be replaced when it only had 16,xxx miles at the time. Tried to call and email the Jim Keras Subaru service department with no response. Reached out to Subaru of America and they faced the same issue-unable to make contact with anyone after numerous phone calls, voice mails and then finally got a contact person to reach out to, Jim Largue. It had been some time from the repairs being done in July to today. During that time it took over a month to get ahold of anyone. Then juggling that while dealing with both parents personal and business affairs while living out of state. I was able to finally contact J. Largue. He requested I submit all the paperwork via email and he would review it. Then he replied back saying that they are unable to help with this matter just because the carfax shows I took the car to two shop since then. Which shop #1 was to get the emission and safety inspection done (to transfer title from Tenn to Texas) and shop #2 was the Subaru dealership here in Texas where they found the damaged drain plug and made the repairs for me once they were able to order a new oil pan to replace it. $1,300 for all repairs. Keep in mind, I have all documents showing all the services performed and emails with conversations with SOA regarding the wall block I have been dealing with them. I even saved the old oil pan showing the damage caused by a neglected technician at the Jim Keras Subaru dealership. I am a good 10-hours drive one way to Memphis and was not ideally (or road worthy safe) to travel all the way back to allow Jim Keras to do the repairs so I had to have it done locally to prevent any damage to the engine. Bottom line: stay far far FAR away from the service department.

    City Auto - car_dealers - Updated May 2026

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