I purchased a vehicle from drive-time last month in November to be exact since the 3rd day I had…read moreproblems with the vehicle I took it to Firestone over 4 times and had to get a oil change within a month of me having the vehicle I had to return to drive-time several times over a month to let them know hey something is wrong with the car even the manager himself came out tested the car in seen all the bad codes that was coming back from the vehicle I finally took the vehicle to Nissan come to find out that car needed a new motor which cost 11226.00 silver rock tried to get Nissan to put in a used motor in my car which Nissan declined to do so I had to give the vehicle back to drive-time because the pretty much sold me a lemon now i have to try in get my down payment back the manger there couldn't help me at all when all I wanted was to be put in another vehicle since what accord wasn't my fault I couldn't get a rental because of the holidays I just want to say I am very disappointed in the way management and the company handled the situation I would never try to use drive-time again to purchase a vehicle

Short summary: This was one of the best car buying experiences I had. There is a bit of an…read moreover-eagerness and an attention to detail that can be grating, but the experience was gratifying. Our car buying experience was under 2 hours which is, in my experience, unheard of normally for a purchased on loan vehicle. Full story: I was in the market for a used car and being new to Memphis did not yet have any idea about the numerous car places scatter everywhere, especially on the Covington Pike Car-O-Rama area. I tend to avoid the really large places and branded places, since I shop used and every experience at maker/dealer places has been less than exceptional. After scouring through many of the small lots and seeing lemon after lemon (seriously, places charging 13k for a 2012 VW CC with completely ripped up interior because they catered towards those in dire need) I ended up passing a Drivetime, albeit on Winchester. I've always had an extremely negative opinion of DriveTime for no reason other than that I assumed they were vultures based on the marketing/spam material I had received or seen before. I stopped in the one on Winchester and looked at some vehicles, but they didn't have the ones I wanted and the website showed them all at Covington Pike. They were precious and tried to keep me there offering to transfer all the cars if needed, but I insisted that I would rather drive with my wife than wait an hour for each car. This was a great idea, the Covington Pike DriveTime is very nicely put together and looks like a Credible place to buy a vehicle. Upon entering we knew what Vehicle we wanted to see right off the bat, but it was on hold so we were a little put off and sat to look at the other Vehicle notes we had taken on my phone (since we had looked online before leaving). This was the point that subtracted half a star for me: One of the representatives asked to help me and I declined, after a short back and forth where I pleasantly continued to decline the representative got rude and I informed her I would not be working with her. After that things went amazingly well, we were walked to all the vehicles we wanted to see and liked none of them but luck was on our side and the vehicle we wanted came off of Hold. A brief test drive and we were away. A strange bit was that the representatives switched off during the sale which was something I had never seen before, but this did not bother us. Everything was done with a fastidiousness that would be the envy of an uptight British Banker from 1920. After we had everything looked at, marked down, and approved away we sat with the manager Kevin Harris who was charming and very eager to explain anything we asked. We signed off the obligatory 15 documents in a recorded session and turned to find our car washed and full of gas. Great job guys.

Recently purchased a vehicle becauseI had bought vehicles before from Ms. Rogers before. There were…read moreMAJOR repairs needed that I was not aware of at purchase. It ran hot two weeks after purchase. The motor mount bolts were broken and very dangerous to drive. Major Oil leaks. The car should not have been sold to anyone. Needless to say it needed a new motor because it lost all compression. Didn't get any help from her at all. "My Problem not hers." All she wanted was to get that vehicle off her lot. My thing is this: If a customer is paying you their hard earned money please do all you can to sell them reliable transportation. So if you purchase a vehicle from her please make sure you take a certified real mechanic with you to check the car over thoroughly. It's sad but true.

I recently purchased a vehicle from Rogers Used Cars. Be careful buying anything from them. They…read moredon't disclosed 100% of vehicle history they are aware of. They hid repairs that need to be done from me. Not recommended.

Don Laney and the finance guy at AutoMax were so fantastic to work with. They gave me a great deal…read moreon a very good low mileage car and were so fast and easy to work with. I recommend them to everyone and anyone who is looking for a low mileage used car in Memphis. They also have a very interesting stock of cars of every kind. You WILL find one you like and you WILL have a great easy experience. This cannot be said of other dealers and believe me, I've bought at other places. But AutoMax is the best.

Wife and I purchased a 1-ton truck from City Auto. When I initially went to the lot, I knew they…read morehad a truck that interested us. Matt Jolly was our salesperson and he was exetremely easy to work with. Kirk Catron was also involved and, again, easy to work with. There was no high pressure sales tactics, whcih I appreciate. It is a no-haggle dealership and that's what it is. If you enjoy the haggle, I recommend going elsewhere. Overall, a pleasant experience that didn't take all day. Brian, the finance guy, was very good as well. Overall, a very nice experience.

So far this is the worst car buying experience I've ever had. The first day I had the car, the…read morecheck engine light came on. I was instructed to bring it back to City Auto for repairs. After five days, I finally got a response from the salesperson that the car was ready. When I got there, it took him half an hour to find the car. When he finally came back, he just handed me the keys and said "here you go." He didn't tell me what had been worked on, and when asked for paperwork he said it wouldn't be available for a couple days, then he would get it to me. That was two weeks ago and I haven't been told anything. That first day I got the car back, the check engine light came on again for the same problem. When I informed the salesman of that, he said "I'm sending the information to the people that can take care of that situation." That was a week ago, and I haven't heard anything, and the salesperson has stopped responding to my texts and emails. So now I've had this car three weeks and can't drive it. I've called the main number, and they just direct me back to the inept salesperson. I waited in this economy to buy a much-needed second vehicle, and to say I'm disappointed is a massive understatement. I do not recommend making a purchase through these guys. The customer service was terrible from the start, all the way around, and I feel like a fool.

We called Covington Pike in search of a new family vehicle for us and our growing boys. My husband…read moregot in touch with Hugh the sales manager. He was no nonsense and willing to work with what would be best for us. We were able to get most of the negotiation done prior to coming to the dealership. He made it easy and was very accommodating. We liked how down to earth and reasonable he was in comparison to nearby car dealerships. He was quick and efficient. Really loved working with him. The moment we pulled up to the dealership at Covington Pike we were immediately greeted by an awesome, friendly, and helpful person who we would find out later was our Subaru dealer. Daniel was so informative, I loved his approach and realness. He really got to know us and what our family needs out of the vehicle we were looking for and was kind hearted and very up to date about Subaru and also current cars on the market., how Subaru outshines them, as well as the history behind some great older models as well. He showed us around and made us feel comfortable and at home in the process and that's something that's hard to find in a car buying experience. Paul in finance was a gem!!!! He was so cool, had impeccable taste in music, was friendly, educated, and really made us feel safe through the nervousness of financing a new vehicle. We felt like we were in such good hands and any questions we had were answered clearly, he was very honest and straight to the point but warm about it, which is rare to find when you hear how stressful financing can be when buying a car. Paul was funny and caring and made financing a breeze. It was relatively quick and easy from start to finish. I can't say enough good things about the atmosphere and the employees at Jim Keras Covington Pike Subaru! Five stars!!!!! We couldn't be happier!

STAY AWAY, FAR AWAY…read more Update: 10/8/2025 I contacted the General Manager, Ron Ansley via email and forward the email thread along with all paperwork. They still refuse to work on finding a resolution to this matter. I'm contacting Subaru of Americas and will be reaching out to BBB along with my lawyer regarding this now that I have everything on email and documentation to build my case. The repair itself was over $1,300. I'm not rich by any means and I work a regular blue collar job, I'm like the rest of the Americans working hard for my money to provide and pay bills. This is very frustrating. 10/7/2025 My parents brought a 2020 outback brand new from this dealership. They took the car there from Jackson area to have it serviced by the service department and all warranty work. The service department & management is what is making me give this a bad rating. Since I inherited the car due to my mom's passing and having to put my father in long term care. I took the car back with me to Texas and tried to have the oil change done by the local Subaru dealership near my house. They discovered that the drain plug was cross-threaded so badly and over torqued to where it was unable to be removed and repaired. A complete oil pan was to be replaced when it only had 16,xxx miles at the time. Tried to call and email the Jim Keras Subaru service department with no response. Reached out to Subaru of America and they faced the same issue-unable to make contact with anyone after numerous phone calls, voice mails and then finally got a contact person to reach out to, Jim Largue. It had been some time from the repairs being done in July to today. During that time it took over a month to get ahold of anyone. Then juggling that while dealing with both parents personal and business affairs while living out of state. I was able to finally contact J. Largue. He requested I submit all the paperwork via email and he would review it. Then he replied back saying that they are unable to help with this matter just because the carfax shows I took the car to two shop since then. Which shop #1 was to get the emission and safety inspection done (to transfer title from Tenn to Texas) and shop #2 was the Subaru dealership here in Texas where they found the damaged drain plug and made the repairs for me once they were able to order a new oil pan to replace it. $1,300 for all repairs. Keep in mind, I have all documents showing all the services performed and emails with conversations with SOA regarding the wall block I have been dealing with them. I even saved the old oil pan showing the damage caused by a neglected technician at the Jim Keras Subaru dealership. I am a good 10-hours drive one way to Memphis and was not ideally (or road worthy safe) to travel all the way back to allow Jim Keras to do the repairs so I had to have it done locally to prevent any damage to the engine. Bottom line: stay far far FAR away from the service department.

Very laid back here. Get you the things you need and attend to you in a timely manner. Purchased a…read morevery nice truck from here and have a decent selection of them as well. Definitely recommend here. Especially if you are looking for a truck

I bought a car from here and was very happy with my experience; however, weeks later was billed…read moremuch more than I anticipated for the car because of extra charges that were not communicated about. I was charged 3,500 for a warranty when I was told it was 350 dollars. Something went wrong with my truck the first week I had it was going to be more expensive to use the warranty, so I ended up fixing the issue myself. Very disappointed. I budgeted a certain amount for this truck and now I feel sick about the extra money I am paying.

A terrible place to do business very very very poor customer services. They give you a complete run…read morearound. I wouldn't recooked this place to anyone.

I HATE American Car Center Customer service. I went to pick up my THIRD drive out tag and almost…read moreended up in physical altercation with the lady at the desk with the gold tooth and very short hair. She wanted to discuss my credit in front of another customer because I stated that the company has been nothing but a headache since I did the deal or LEASE as she called it. She stated that I could leave my car and keys on the property. After the verbal altercation I went outside to see if I could get a hold to a GM or SOMEBODY so that I could just a drive out. As I'm stiring in my car, she comes outside trying to get me a sticky note. I asked her to get away from my car bc of the situation and that just took place. She walked off and said well F you B and threw a finger sign. I will NEVER refer one to American car Center. I see now that they prey on customers who have challenging credit and you that as an opp. to disrespect or degrade those as in if WE NEED the company.

Underhanded sales tactics. Basically they will scam you if you are desperate and have no knowledge…read moreof sales contracts. Didn't give sales contract to buyer and had to call numerous times. They Changed the price on the contract unknown to buyer. Buyer had to pay over 2000.00 price of car once contract was received. Stay away from this dealership unless you want to be scammed.

the service wasnt good at all !!!! Lisa jenkins big back , no booty crack having a** is very…read moreunprofessional. They charged my card TWICE !!! & tried to keep my car like it was theirs !!

These guys incorrectly installed new front brakes on my wife's GLK when we had it in for service…read morelast May. After months of trying to chase down unusual noises during cornering and braking, I finally figured out the problem with the help of another mechanic. The inside pads were installed on one side of the vehicle and the outside pads were installed on the other side. Unfortunately, it meant another brake job, because several months had passed and the pads wore unevenly and damaged the rotors in the process. I've done a lot of reading on the subject, and apparently the problem of incorrectly installed brakes is not all that uncommon; however, I just expect better considering the cost involved. This shop has lost my trust and I won't be returning for any additional work.

The best. We've been going to BMI for over 10 years, and we drive nearly 2 hours to get there…read morebecause we know the service can be counted on. We've been there for numerous things, buying a vehicle, having repairs, you name it. The people are always nice and the service is excellent. The owner, Eric, knows his business and can find an issue if it's there. He's pleasant and very honest. That's hard to find. Highly recommended.

Kasandra was extremely rude, when i tried to ask her a question she yelled at me and then started…read morewalking away in the opposite direction. I don't think I'll be buying a car here anytime soon