Very laid back here. Get you the things you need and attend to you in a timely manner. Purchased a…read morevery nice truck from here and have a decent selection of them as well. Definitely recommend here. Especially if you are looking for a truck

I bought a car from here and was very happy with my experience; however, weeks later was billed…read moremuch more than I anticipated for the car because of extra charges that were not communicated about. I was charged 3,500 for a warranty when I was told it was 350 dollars. Something went wrong with my truck the first week I had it was going to be more expensive to use the warranty, so I ended up fixing the issue myself. Very disappointed. I budgeted a certain amount for this truck and now I feel sick about the extra money I am paying.

Short summary: This was one of the best car buying experiences I had. There is a bit of an…read moreover-eagerness and an attention to detail that can be grating, but the experience was gratifying. Our car buying experience was under 2 hours which is, in my experience, unheard of normally for a purchased on loan vehicle. Full story: I was in the market for a used car and being new to Memphis did not yet have any idea about the numerous car places scatter everywhere, especially on the Covington Pike Car-O-Rama area. I tend to avoid the really large places and branded places, since I shop used and every experience at maker/dealer places has been less than exceptional. After scouring through many of the small lots and seeing lemon after lemon (seriously, places charging 13k for a 2012 VW CC with completely ripped up interior because they catered towards those in dire need) I ended up passing a Drivetime, albeit on Winchester. I've always had an extremely negative opinion of DriveTime for no reason other than that I assumed they were vultures based on the marketing/spam material I had received or seen before. I stopped in the one on Winchester and looked at some vehicles, but they didn't have the ones I wanted and the website showed them all at Covington Pike. They were precious and tried to keep me there offering to transfer all the cars if needed, but I insisted that I would rather drive with my wife than wait an hour for each car. This was a great idea, the Covington Pike DriveTime is very nicely put together and looks like a Credible place to buy a vehicle. Upon entering we knew what Vehicle we wanted to see right off the bat, but it was on hold so we were a little put off and sat to look at the other Vehicle notes we had taken on my phone (since we had looked online before leaving). This was the point that subtracted half a star for me: One of the representatives asked to help me and I declined, after a short back and forth where I pleasantly continued to decline the representative got rude and I informed her I would not be working with her. After that things went amazingly well, we were walked to all the vehicles we wanted to see and liked none of them but luck was on our side and the vehicle we wanted came off of Hold. A brief test drive and we were away. A strange bit was that the representatives switched off during the sale which was something I had never seen before, but this did not bother us. Everything was done with a fastidiousness that would be the envy of an uptight British Banker from 1920. After we had everything looked at, marked down, and approved away we sat with the manager Kevin Harris who was charming and very eager to explain anything we asked. We signed off the obligatory 15 documents in a recorded session and turned to find our car washed and full of gas. Great job guys.

DO NOT EVER BUY A CAR FROM DRIVE TIME!! They are a Scam , they sold me a 2019 Hyundai Elantra , i…read morehad only had the car for 1 day and it immediately broke down on me on the side of the road , it also started over heating and smoking really bad , so I immediately had to return the car , then they told me it was going to be 10 business days before I could get my money back , I REPEAT DO. NOT BUY A CAR FROM DRIVE TIME ON COVINGTON PIKE IN MEMPHIS TN.

Disappointed with Audi's customer service. I've brought my…read morecar in twice, and each time, there's always something else wrong afterward. They never give a proper explanation or resolution. Very frustrating experience.

So this service center sucks. I have been bringing my Audi to them since 2022, and hope I never…read morehave to go back. in the beginning, I dealt with a guy named Justin. He was always upfront and transparent about the work being done on my car. He no longer works there, so I began dealing with a young man named Travis. Travis is the opposite of Justin. And he and the service team have changed my want to have them continue working on my vehicle. At the beginning of this year, I started having issues with a lot of different alarms/notifications popping up while I was driving (ABS system, brake booster system, battery icon, my sensors were not as effective, etc.). I do not know the most about vehicles because I work in healthcare, but I honestly felt because everything along with the battery light that my battery may need to be replaced. I sat on multiple occasions, 3-4 hours at a time, before choosing to leave because it was taking a while. I was never told about a shuttle process, and because of the strict unrealistic conditions they have for service vehicles, I would choose to wait. When I finally did leave my vehicle, they sent me a quote for a new brake booster system that cost over $2000; my car is only 3 years old. So I got a second opinion (a reputable nationally known auto shop), and they immediately called that I needed a new battery. After replacing it, everything stopped popping up. Audi also performed an oil change on my car back in Feb, but more recently I have noticed a leak (spotty leakage) in my garage but figured maybe it was melted snow or rain; I just didn't think much of it. Last week, a notification popped up saying that my oil had reached its minimal level, with 4000 miles left until my next oil change. My husband inspected it and said the ring was loose and that old oil had piled up in the space of the pan. Today, I had an appointment to have them correct the recalls on my vehicle, so I asked Nick to also have them address that. My husband did top my oil off so I can drive for the week, and some spilled in my engine, so Audi inspected that and cleaned my engine and said there should no longer a leak (of course not now lol), but we shall see. If there is no more leaking noted, I will not be back to this place. And honestly, I would not recommend it to anyone else. They also left my backseat in a mess, after finishing my work. I would have at least expected them to make sure my things were back the way they found them, but they continue to be rude and unprofessional, never mind that they are the reason for my bad experience with them. Hold your employees accountable because what you are offering IS NOT IT!

Oil change was scheduled via Chevy app with no issues. Arrived 10mins before appt time and was…read moreimmediately assisted. I was able to apply points to my service and was out in no time to run my errands.

I hate this place with intensity. Every time I go to the service center it's a complete shitshow of…read moreincompetence. It's always expensive for simple things. Don't ever buy a car from this place. Hence the terrible rating. It's worse than the reviews. An absolutely awful experience every time.

We called Covington Pike in search of a new family vehicle for us and our growing boys. My husband…read moregot in touch with Hugh the sales manager. He was no nonsense and willing to work with what would be best for us. We were able to get most of the negotiation done prior to coming to the dealership. He made it easy and was very accommodating. We liked how down to earth and reasonable he was in comparison to nearby car dealerships. He was quick and efficient. Really loved working with him. The moment we pulled up to the dealership at Covington Pike we were immediately greeted by an awesome, friendly, and helpful person who we would find out later was our Subaru dealer. Daniel was so informative, I loved his approach and realness. He really got to know us and what our family needs out of the vehicle we were looking for and was kind hearted and very up to date about Subaru and also current cars on the market., how Subaru outshines them, as well as the history behind some great older models as well. He showed us around and made us feel comfortable and at home in the process and that's something that's hard to find in a car buying experience. Paul in finance was a gem!!!! He was so cool, had impeccable taste in music, was friendly, educated, and really made us feel safe through the nervousness of financing a new vehicle. We felt like we were in such good hands and any questions we had were answered clearly, he was very honest and straight to the point but warm about it, which is rare to find when you hear how stressful financing can be when buying a car. Paul was funny and caring and made financing a breeze. It was relatively quick and easy from start to finish. I can't say enough good things about the atmosphere and the employees at Jim Keras Covington Pike Subaru! Five stars!!!!! We couldn't be happier!

I try my best to experience the service dept before I ever buy a car from a dealership and I'm 100%…read moreglad I did. Matt Owen's from the service department should work at a shady car lot since he will convince you that he will fix your car and do anything but. He had my car for 6 days and barely fixed anything. My 2024 outback came out just as broken as it went in. I didn't make it out of the parking lot before it was doing the exact thing I brought it in for. 3 trips to Memphis 7 calls and a lot of money later they fixed nothing. It's a 2 year old vehicle and my issue was a mystery to these guys. I'm going to buy another Outback but not here. Matt doesn't return calls, doesn't fix Subarus and acts like nothing is wrong when you get irritated enough and drive to the dealership to ask him about it. Do better Subaru!

Over the past 15 years, I have done Customer Satisfaction and Customer Retention consulting with…read morecar dealerships in AR, LA, MO, MS, TN, and TX. Additionally, I have done vehicle appraisals at a local dealership. So its fair to say, I know more than most about the car business. This week, a dear friend was shopping for a vehicle for her mother in NC. She found a 2018 Nissan Rogue at Enterprise Car Sales and asked me to check the vehicle out. So I did an appraisal walk-around, test drove the Rogue with her, assured her it was in very good condition and it was very competitively priced for the Memphis market. Besides this being a really good vehicle and a really good deal, I was MOST IMPRESSED with the Sales People (Jenelle Edwards / Sales Manager and Jim Peppmuller / Sales Consultant). This was a TRULY No Pressure Sales Process. Also, I was impressed that sales people who were not involved in the deal were Very Courteous and Customer-Focused! With CONFIDENCE I FULLY RECOMMEND including Enterprise Car Sales in your vehicle shopping process!!!

Bought a vehicle from them. one of the lights over the license plate was hanging out. They never…read moretook care of it. Had an issue with the A/C. Took it to their shop and they said what Was wrong wasn't under warranty. They charged me over $500 to fix it. A week later the check engine light came on because of a vacuum hose. Now the clutch in my compressor is gone bad. I would not recommend doing busi with Enterprise car sales. You would think a big company like that would have better quality cars than that. 1 star out of 5. Very sad and disappointed with them.

I got my car 10 year old car done and it looks brand new like it just came from a dealership. They…read moredid an amazing job!

As a former Ford dealer, I'm know a good detail. Did business with Enfield's since early 1990s…read more Always taken pride in their team's work. Just got my vehicle back and it's showroom ready. They stay very busy. You'll need an appointment as they are usually working several weeks out on reservations. Strongly recommend them.