Oil change was scheduled via Chevy app with no issues. Arrived 10mins before appt time and was immediately assisted. I was able to apply points to my service and was out in no time to run my errands. read more

they'll give a price quote and then add lots of unnecessary fees at the end. you gotta watch them closely. won't buy again.

I went into Jim Keras Chevrolet Memphis, TN January 2025 for a lot of truck issues. They where very patient, helpful to every question that I asked. My truck is moving on the road like before. Thanks ***** read more

overcharged after my warranty company paid over $2100 in fees. Was charged for repairs that I declined. AC still doesn't work, so I'm trying to figure out why I was charged for coolant, hose coolant, and coolant flush? Or was this related to the Turbo and if so how? Did they perform this work as part of the diagnostic and thats why I'm being charged? I wouldn't recommend getting service from them or anything else as it relates to auto. Throughout the process I was getting different numbers to get my car repaired. I took it in because I wasn't getting enough power to the engine and because my ac was blowing hot air even after refrigerant was installed. I'm still left with no ac and while the warranty company paid over $2100 I was left with a bill of $925.42. If you can help it PLEASE TAKE IT FROM ME AND DO NOT TAKE YOUR VEHICLE THERE!! read more

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I bought a car here in 2016 and had a great experience. This is why I returned last week to purchase another vehicle. Jim Keras had a 2008 Toyota FJ Cruiser (one owner) for sale with 189K miles. I test drove the vehicle Wednesday (1/17/24). I was told the previous owner "babied" this car. Before I go any further, I'm not a mechanic, I don't work on cars in my spare time and I understand a vehicle with 189K miles on it will need repairs. Normally I would never purchase a vehicle with this many miles on it but FJs are built in Japan and their engine (the same as a 4Runner), will last over 350K miles if properly maintained. I worked out a deal with my trade-in even though I was being lowballed by KBB standards. There was hardly any room for negotiation. I had another car in Collierville I wanted to look at but I decided against it and stayed with Jim Keras. The next morning the streets were icy and bad. The internet price on the FJ mysteriously went up $700 overnight. I was told because there was so much interest in the FJ, their computer program bumped the price up due to the algorithm in interest. That should've been my first clue to abandon this purchase. I decided to buy it outright. On my way there I slipped on the ice and fell. I immediately called my sales person and said I wouldn't be in as planned. They were closing early anyway. He asked what time I would there Friday. We agreed before noon. As planned, I was there at the dealership Friday. I took an Uber to get there. I bought the vehicle. They only had one key. The dealership wouldn't make me another key for $280 after I just spent $13K! They didn't even detail or clean the car due to the car wash being closed. That doesn't excuse the inside. Two days later on Sunday, the dashboard lit up like a Christmas tree. I called my salesman and he said there weren't any lights on it before. Everyone knows you can go to YouTube and reset the sensors. I took it to Toyota to get the 4, yes 4, open recalls taken care of. I was informed later that day the brakes were metal on metal and it wasn't safe to drive. I shouldn't have been sold a vehicle like that. It certainly wasn't "babied" as billed. I understand a used car needs maintenance but what kind of person allows a car to go out to a possible teenager or older adult with lousy brakes? Bottom line, I was sold an unsafe vehicle in icy conditions. I was rushed into this purchase being made to believe there was all this interest in the car. I lived up to my end of the deal. I asked the online manager to help with the brakes. She went to Trey, the GM, and he said "no" because it was sold "as is." My bill at Toyota is $6K to fix this "babied" vehicle and all I asked for was $1K for help. That's half the cost to fix the brakes front and rear. Stay away from this place. There are good people in the world and there are bad. Jim Keras Chevrolet has no conscience when it comes to selling a safe used vehicle to a customer. If the reply I receive is the car was sold "as is", that will tell you the type of people Jim Keras has working for them. Glad the $1K will keep their lights on today. Criminals, seriously. I even received this email from Jim Keras while I was writing this review (see photo). What a joke. read more

Jim Keras Chevrolet - Auto Repair Near Me - Memphis, Tennessee

Spent 45,000 on a used vehicle here and engine blew 3 days later and these low life's towed the vehicle back to their shop offering to take care of it until they found out what the cost was going to be and would not help at all. Then I had to go and pick it up at my cost and had fixed else where. Will never do business with these liars again. read more

Definitely read and listen to the reviews. Our vehicle has been there since Thursday last week and we've been told "it'll be done tomorrow" everyday since then. We've been stuck in Memphis this whole week having to get hotels every night thinking "it'll be done tomorrow" then tomorrow comes and it still isn't finished. We've spent close to the cost of repairs on hotels, transportation and food just waiting for the vehicle to get finished. My advice? Take your car, truck, whatever to literally anyone else that'll give you a straight answer on time frame. This has been the most pathetic repair experience I've ever gone through. UPDATE: we ended up having to get rides back to our home state. They can't fix it. After a week of runaround they can't fix it. We just got word it'll be a $10,000. Not the originally quoted $1,200. So yea that's cool. Thanks guys. read more

I have been here for almost 3 hours and I only have 2 nails in my tires. So ridiculous. They take their sweet time. Employees are nice but it should not take 3 hours to fix some holes. read more

Parts Department. Yesterday, 6/19/2023 at about 4:30pm, was my first time there and likely the last. The lady at the parts counter was extraordinarily rude. I didn't get her name but she was an older white lady with blondish hair. When I walked in, there was no one behind the parts counter. No problem, I wasn't in a hurry. Off to my left was a white lady in front of the service counter talking with an employee. After a minute or two I walked over to ask if anyone was working the Parts Counter. (I thought maybe it was closed.) The white lady said "Yeah, it's me". As she walked behind the Parts counter she asked what I needed. As I started to tell her, she interrupted and asked if I had called it in. No. I hadn't. I told her the part I need and started to tell her what vehicle it is for. Again she interrupted me to ask what year model although I had just told her. I was able to say "2015 Silverado 3500..." when she interrupted a third time to ask if I'd had the vehicle there before. I answered "No" and again tried to tell her what I needed. This time she interrupted to ask what size it was. I took a deep breath and started again, "2015 Chevrolet Silverado 3500HD..." For the fifth freaking time in less than like a minute she interrupted to ask if I had the VIN number. Meanwhile I noticed she was writing it down as a 1500. "No! I don't have the VIN number in front of me but I..." She dropped her hands to the countertop and looked at me as if in disbelief. Well, you've never had it here before? It continued from there but I'll stop. After interrupting me at least 7 times, including 3 times to ask if I'd had the vehicle there previously, I finally had enough. I stared at her for a minute to see if she wanted me to answer any of her questions or if she was just waiting for me to talk so she could interrupt again... Then slowly and deliberately I stated the full year, model, trim, etc. even having to talk over her since she was interrupting again. The whole interaction was bizarre. I don't know what her problem is, but if you want to keep people away from your parts department, you have the perfect employee. read more

I have been a Chevrolet owner since 16. The last 20 years I have bought and serviced my Chevys at Jim Keras Chevrolet in Memphis Tennessee. I bought 3 new cars in 4 years because the first 2 were totalled. I was a deputy at SCSO 20 years. I was disabled by a MVA. Since then, I only buy new cars. My last was "previous year unsold inventory". I recently discovered the "new" car was seriously damaged in 2 MVA prior to it being sold to me. If you bought a car from them check Car Fax today! read more

I visited their location on, Monday August 14th, which I had a scheduled appointment to look at a 2013 Chevy Malibu. The showroom was immaculate and clean. The receptionist and the sales people were all very professional and nice. I had the pleasure of meeting Mr. Bonnie Bright, my salesman, who ended up selling me a 2017 Chevy Cruze... Needless to say I left a very happy and satisfied customer. I must say I didn't at all ever feel like a number and received the most professional attention and respect.... I recommend those who like Chevy vehicles to pay them a visit. Great customer service overall. read more

Jim Keras Chevrolet - This is my new car!!!! - Auto Repair Near Me - Memphis, Tennessee

My recommendation would be to find somewhere else to take your Chevrolet for repair. They make what they need to make & should only serve a last resort. There are reputable shops out there, but this is not one of them. read more

I've been coming here for a while now with my Chevy Cruz and I always see Bobby and they take care of me very good over here

BUYER BEWARE!!! I bought my car on 4/1/21 from Jim Keras Chevrolet. They showed me a clean Carfax and I was on my way. Last week I got my car appraised and was told it was in an accident. I told the appraiser I was given a clean Carfax. How is that possible? Well lesson be to me, I did not see the date when the Carfax was printed. Apparently the dealership printed the Carfax immediately before the accident was on record. I thought they had to disclose accident information. I was naive to think this dealership was trustworthy. They are great at appearing that way, but money always remains top priority. I would never recommend you buy from here but if you do make sure you ask them for a fresh Carfax.​ read more

We purchase a 2022 Lexus RX350 August 2023. We saved and was able to paid cash for vehicle. On 12/20/2023, we noticed a quarter size hole in driver front seat. We took SUV to one of the local upholstery repair shop and had them to look at seat and give us there opinion and cost to repair, before we took to dealership. Upon their assessment, it appears that the hole had been repair and seat painted to match the color of original seat color, so you could not tell it had been repair paint. If you pull the plastic back at bottom of seat, you can see the different in color of vinyl from being painted. After talking to my sale person, he tell me that the seat was dirty, that is why there is a color different. After talking to manger about seat. He appear to get a little smart with me and upset because i was complaining. He also said, they sale over 6000 vehicle a year, didn't care if i didn't purchase another vehicle from them. Racism is real. There is no professional at all when it comes to dealing with customer after dealership has got your money. Before that it's is all smile, what can i do for you, How can i help you, Oh we will fix that before you purchase. How your family and this is my family. After the purchase it's all a different story. read more

Horrible so-called auto dealer. This 2018 crew shares your personal information with other customers that certainly do not have a business 'need to know'. These are some of the most gossiping so-called men I have ever seen in this lifetime. They ,especially the sales manager Todd Hixson, will do anything, including telling several untruths, for a sale. Please read all of their one-star reviews online. Horrible recent ratings say a lot for what is going on with their sales team. Even the top level managers do not care; J Keras and T Hopkins Will not return your phone calls, Will not reply to email messages. I guess they are too good to help the little man. It makes no sense to lie and cheat people. You will get no where. Don't think Keras Gwatney can't ever close. Keep mistreating customers and you will not have any. I wish the old Memphis Jim Keras crew still ran their business. 2018 management is an outright joke that is Not Funny at all. It is a shame how you play with Memphians emotions when they are spending their hard-earned money for the Real Deal. Beware. Use Caution. Better yet, GO TO the SUNRISE Car dealerships. Mr Bob Berkheimer and his crew know how to treat good customers fairly. read more

Overall my buying experience at this dealership was awesome with the salesman, Henry. We found the perfect chevy traverse sitting On the showroom floor. Everything went smoothly and the car was ours! However, the next morning after my purchase I was sitting on the ground and happened to notice under my brand new Chevy traverse that the whole exhaust manifold was rusted/corroded. I proceeded to take the car to my FIL for him to rub the underpart of my car and lick his hand to verify the damage is most likely caused by a layer of salt. I immediately called Henry (the sales rep) to let him know of my disappointing finds. He got me in on the following Monday to the service center which then checked out under the car and found way more than I noticed. The underneath of my Chevy traverse was corroded/rusted on many metals. The service reps said they were shocked as they have never seen anything like it before. The service manager then took 40+ pics to send to Chevy/ his district who ultimately said it is normal. No, it's not normal. Somewhere along the lines of transporting and receiving the vehicle at this dealership a crucial inspection/step was not completed. It's very disappointing to find this on my brand new 2020 Chevy traverse when it is not the result of my negligence. Sure one could say that it is my fault for not inspecting the underneath of the brand new car sitting on the showroom floor but more saddening to see if the poor integrity of the dealer/Chevy. Ultimately it looks like I got the bad end of the stick. They got a sale and now I have this negligence in my hands and it seems to be that's where it ends. So overall, I wouldn't recommend Chevy at all at this point. And I've learned a lesson on my part. read more

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I manage an auto repair and tire shop and I take great value in customer service! I have written service and managed my own shop for 20 plus years so when it comes to auto repair I'm Probably one of the hardest to please. All of that being said...I was amazed today by the service I received here. Lanie Boyd made my first major problem with my new truck a breeze! She met AND exceeded every expectation of what auto service should be in my book! Michelle Molina was above and beyond in the rental/loaner office! All in all Jim Keras Chevrolet made me a believer that dealer service visits can be a good experience with the right people that truly take customer service serious and practice it with every customer. Kudos!! read more

Just bought a used car from Scott at Jim Keras CHEVROLET today, and I am thrilled! Scott and his team made the deal so smooth and easy. I drove from Nashville to pick it up and he had it sparkling clean and gassed up for me. I searched far and wide for a great deal and Jim Keras had it and their service was outstanding too. Can't recommend them enough! read more

I've been a Jim Keras customer for 4 years and have bought two cars there. The service department does good work for fair prices. The employees are sometimes very rude. I have complained about this several times before. Someone always writes to me, says how sorry they are, and promises it will be better next time, but it's not. If I could manage it, I would only deal with Vaughn Kearney, one of the service advisors. Mr. Kearney is always thoughtful and polite. That certainly isn't true of some of the others. It is standard at Jim Keras for you to go there for service and stand in front of the desk of a service advisor who is busy writing up a ticket and who completely ignores you for 10 minutes or so, as if you're not even there at all--the service advisor doesn't even bother to look up and say "Sorry for the wait, sir," or anything. I took my car to Jim Keras for servicing on Saturday, August 29. My service advisor this time was a young man, probably in his 30s. He was very friendly and polite. I had no problem with him. The problem was with another service advisor, a white man in his 40s, rather tall, with brown hair, as I recall. He was standing right behind me. Suddenly, he yelled, right in my ear, "Look out, fella!" I nearly ducked, thinking a light fixture was about to fall from the ceiling. In fact, he was not talking to me and appeared to be unaware that I was even there, even though I was standing right in front of him. Instead, he was talking to another service advisor, a young man perhaps in his 20s, who was about to step off the curb next to where these men work, and evidently, the man behind me thought the younger man was in danger of some kind, though I'm not sure why. I don't blame someone for wanting to warn a friend, but it was the fact that this man showed no awareness that I was standing right in front of him and basically just yelled in my ear that I found extremely annoying. But I see a variation of this in a lot of Jim Keras employees I deal with. It's not that they are horribly offensive--they simply behave in a way that suggests that they "had no upbringing." Every time I go there, I wonder what minor rudeness and obliviousness I'm going to have to put up with this time. I came across a variation of that the last time I came there to buy a car, in August of 2014, when the salesman who waited on me, Alvin Wilson, kept saying "Oh Jesus Christ" all the time, which I really didn't care for either. So I'll keep coming back to Jim Keras because I need good work done on my car and need to buy a new car every few years. But I wish the place would hire people who had some manners and understood something about professional behavior. read more

One of the good dealership that actually honors their advertisement. Too many times the ads are not true for other dealerships. Not here. When they say 10k off, they mean 10k off for that exact car shown on TV. Customer service is also great. George took really good care of us, and he does not pressure you to buy a car. read more

I bought the vehicle with only minor hiccups. The truck always shifted funny when I owned it, but I attributed that to some wonky programming from General Motors. I noticed the hard shifting and lunging began to worsen so I took it in. On my first trip into the shop, I made an appointment and dropped off the vehicle. They didn't even look at it for another 2 days. It costs me about $40 round trip to Uber from downtown to Keras. Never at any point did they offer a shuttle or loaner. It's a little bit odd to me to have an almost brand new truck in the shop and no one cares. I know Jim Keras does not make automobiles, they do however, sell vehicles with the promise they'll stand behind that vehicle. After all, that's one of the key things you're buying when you get a car. They, however, had little interest in helping me once they got their money. They wouldn't even schedule a repair GM said I needed. read more

Came in for an apt and was told it would take 1.5-2 hours. 3.5 hours later I'm still here and I keep getting told it'll just be 15-30 min. Will never come back. If you had told me up front, I would've dropped my car off. Now I have to reschedule other appointments because it's taking so much longer than I was told. They aren't even apologetic and seemed annoyed when I asked for a status update 2.5 hours in read more

This is the best car dealership I have ever dealt with. George Gully and his team are fantastic! They found exactly what I was looking for at a fair price. Jasón did an excellent job with the paperwork and I was out of there in no time at all. Thanks guys for the great experience. Most of all George thanks for going the extra mile for me and my wife! read more

Never a negative experience and they even wash your car for free after services..

We were driving from Seminole TX to Nashville for a funeral when our Suburban decided to quit running. We were right outside of Memphis and started frantically looking for a dealership. We looked up dealerships on our map and Jim Keras Chevrolet showed up. We called and inquired about service, car rentals, anything to keep us and our 4 kiddos on the road. Earlier this year we attempted to take our 2010 Suburban in and NO ONE was of any help. From the time we called to the time we drove off in our 2025 Chevy Traverse Randy, our salesmen, was a true blessing. He went out of his way to find a way to help us and he went above and beyond. I have NEVER had a smoother and more joyful experience at a car dealer than here. If you need a car, this is the place! Thank you and we will be back. Hopefully this time not limping into the dealership with a broken car. Bless you guys!!! read more

Body shop provided terrible service. Chose Jim Keras as I have a brand new Nissan Murano which was hit before my first note was paid. After picking up my vehicle, the paint was observed to be two different colors and bumper and to quarter panel was not flush. Without even seeing my vehicle, they immediately gave me excuses of why "it's just going to be that way" and that "no one in Memphis could do better." They did not even consider it or attempt to make it better. Thankfully State Farm allowed a second opinion because we were so unhappy with our service. My car is now headed to another shop for repairs because of Jim Keras body shop. Also, I was told at 3pm that my car was needed to be picked up by 6:00 or my rental car expense would be a personal expense. I work downtown at the hospital and had to leave work because they waited until late afternoon to inform me of this. They have no respect for others time or belonging. I would never recommend this body shop. read more

My husband and I a great experience here today and thank you Chealsy Lowery for making our time worth while !!! Also I may add it was raining and nasty weather outside but that didn't stop Chealsy from showing us exactly what we were looking for she went over & beyond to help us with our new Tahoe ! If your looking for a great deal I highly recommend calling Chealsy Lowery today for your next purchase !!! We love our new 2018 Tahoe read more

DISCLAIMER: This is a long review. This was my first experience buying a brand new car rather than a used vehicle. I can't speak for the rest of the sales staff, but my girlfriend and I dealt primarily with Randy and Rachel the whole time. I can say with 100% certainty that when it comes time for us to purchase a second vehicle we will definitely choose Jim Keras again. Randy knew from the beginning how much money I wanted to spend and that it would be a challenge to get me the vehicle that I wanted. By the time the deal was finished it was closing time, but rather than hurrying us out the door Rachel took the time to come and sit in the car with us and explain all the useful features such as setting up the OnStar and connecting my iPhone. Because of this we drove off the lot in the car we wanted instead of one we might have just settled for. It wasn't the second or third option down the line but rather the one we wanted. Randy didn't pressure me into a lesser or cheaper model. Instead he listened to what I wanted/needed because my car is essentially my mobile office and it was very important for me to get exactly what I wanted. Plus, I'm paying for it so why shouldn't I get exactly what I want?If you want to work with a dealership that is going to make you feel important (not a credit score number) and that your needs matter rather than just trying to get you into any old car and out the door then I highly suggest you look here. I know I will again. Thank you very much for everything you guys did for us. You have earned a loyal customer, and as someone who is in sales myself, I know that loyalty means everything. PS - They even filled the tank up before we left. I know to some that might not be a big deal but to us it was just one of the little things that mattered. read more

Jim Keras Chevrolet - My new 2015 Malibu - Auto Repair Near Me - Memphis, Tennessee

if you are a woman do not take your car in for service at this place. Took my car in back in April for some work and spent 1,500 which included getting my oil leak repaired and took it in again last week for an oil leak again was charged $146.00 for a diagnostic fee and they didn't even diagnose the problem instead they told me I had another problem which is my coolant leak when in fact I know I have an oil leak because I have oil on my garage floor. read more

I purchased my vehicle 2/2016 had to wait over 2.5 hours for them to find my state License plate. And my salesman promoted that if I refer someone who buys a car its a $100 referral fee. He handed me some of his business cards. I referred my co-workers daughter who purchased her vehicle Saturday 9/23/2017. When I contacted my former salesman via text he stated that I must drive to the dealership and complete a W4, and provide copies of my DL & SS card and a check would be mailed to me!? I've spoken with several people within the Finance and Accounting office, still no referral fee!? I will no longer be referring anyone to this dealership, ever again. read more

Went back home...I had a mechanic replace a drive belt that Keras was gonna charge me $258.00 to replace...they charged me only $50.00...told me they would have driven the 135 miles and towed me back to Union City to fix my Burb for less that what they charged me!...Shame on Chevrolet...they make their automobiles hard to repair...so the dealerships can make a killing...I'll take my new mechanic up on the offer if I ever get stuck in Memphis again read more

They helped me find a vehicle that met my needs, in my budget , and then gave me a good trade in on my existing vehicle and I was able to move up one level on models and still be in my budget. Best car buying experience ever. Trying to get my wife to go get one now ! read more

I have bought two cars from Jim Keras. I go there for all my service. They have great cars and there sales men will work with you. I was buying my car with insurance help and they worked with me through the whole process. I was more than just my credit score. They treat everyone equal. I am young and so some car places try to take advantage of me but not Jim Keras. Steve in the shop is great. Genome the salesman is awesome. read more

This dealer has speedy service and they aim to please. Whether you are purchasing a new vehicle or having service work done. With Jim Keras, it is all about the customer! Each time I drop my car off for service, I am able to request a rental at no charge. So I never miss work and I return the car back at the end of my work day. How many companies do you know that provide that same service? Their customer service is Immaculate and the Finance and General Manager does everything in their power to get you the vehicle of your choice. They will not stop until they have exhausted all the companies resources! Oh yea, don't forget to purchase your extended warranty for your vehicle and ask about the specials that is being promoted at that time. " You just never know what Perks they are offering at that time". read more

not so great service. Dont know what has happened to these folks. I bought my car here in 2013, always had good/great service. This last time the mechanic who change my flat tire never bothered to put the spare back under the car where it belongs. I did not realize this until I got home, a half hour away. I called 6 times before anyone ever returned my call two days later. read more

Great service they take there time finding what's right for YOU and go over every option to get you the best deal

The sale was great. But, even when telling them upfront we would come Saturday to get the second key, nobody advised it would turn into an all day visit to the service department. First, we stood around waiting to be acknowledged while someone who came in after us received service first. Then, after determining we need paperwork, we returned to service and waited in the car four minutes in line. After realizing others were walking in, I left my car and walked in standing in line. Now, we're in a waiting area waiting to be told how long it will be to get a key. "After sale" service determines if I ever consider buying another car. Had I known it took all this to get a second key, I would have never bought the car. It is unlikely, because of the service today, that I will ever buy another car from here. read more

Had an issue with my rental, brought it into Jim Keras. They fixed it quickly, so I can visit my clients without any (great) impact to my work week. I ran into Marcus who took time out of his day to show me around and explained what a quality organization they are. If I lived here, this would be my dealership of choice. read more

This team took care of my family and K9 companions during a road trip. They played with my dogs while the specialists checked out our vehicle. They deserve all the business they receive. This is the definition of customer care. Thank you. My family made it home safely to the east coast. read more